Ratings based on 795 verified reviews

4.5 out of 5
84% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 18-Feb-2019
Everything was amazing. Diego , one of the concierge porters, was very helpful and lovely.
Comment from Hotel Management
19-Feb-2019 by Guest Relations, Hotel Management
Dear Guest, We thank you for choosing NAU São Rafael Atlântico for your stay. We really appreciate your feedback and thank you for sharing your review. Also we are delighted to read that you found our staff helpful. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. Thank you so much for your fantastic review and kind words of recogniton. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 13-Feb-2019
Amazing service, friendly people, beautiful place and food
Comment from Hotel Management
15-Feb-2019 by Guest Relations, Hotel Management
Dear Guest, We thank you for choosing NAU São Rafael Atlântico for your stay. We really appreciate your feedback and thank you for sharing your review. Also we are delighted to read that you liked our amazing rooms and that you found our staff helpful. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller from Britain

Posted 30-Jan-2019
Second time staying here and as always had a lovely stay. Dinner amazing. You have to try this hotel. Thanks Staff
Comment from Hotel Management
30-Jan-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Atlântico. We are very pleased that you have enjoyed our services and facilities and your kind words concerning our food and friendly staff they are truly appreciated by all of us. Our commitment to making our Guest's holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Kind Regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller from York, gb

Posted 28-Jan-2019
Nice hotel, large, comfortable sea facing room, close to beach. The only problem at this time of the year, no restaurants within walking distance.
Comment from Hotel Management
28-Jan-2019 by Guest Relations , Hotel Management
Dear Margaret, We thank you for choosing NAU São Rafael Atlântico for your stay. We really appreciate your feedback and thank you for sharing your review. Also we are delighted to read that you liked our amazing rooms and our privileged location near to the São Rafael Beach. We take good note of your feedback and it will by communicated to our Management in order to take the necessary steps to fordge forward and continue to deliver exceptional experience to our guests. It is our hope that you will give us the opportunity to welcome to our hotel again in the near future. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller from london, g Manchester

Posted 28-Jan-2019
Fantastic stay great hotel with friendly staff . Hotel in nice quiet location
Comment from Hotel Management
28-Jan-2019 by Guest Relations , Hotel Management
Dear Guest, We thank you for choosing NAU São Rafael Atlântico for your stay. We really appreciate your feedback and thank you for sharing your review. Also we are delighted to read that you liked our amazing location and that you found our staff helpful. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. Thank you so much for your fantastic review and kind words of recogniton, We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 28-Jan-2019
Great hotel, nice friendly staff. Reception was very helpful, rooms great, hotel grounds very nice.
Comment from Hotel Management
28-Jan-2019 by Guest Relations , Hotel Management
Dear Guest, We thank you for choosing NAU São Rafael Atlântico for your stay. We really appreciate your feedback and thank you for sharing your review. Also we are delighted to read that you liked our amazing rooms and that you found our staff helpful. We strive to continuously provide a high quality service to our guests and we are really thrilled to hear that the same took place during your stay. Thank you so much for your fantastic review and kind words of recogniton, We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 12-Jan-2019
Comment from Hotel Management
12-Jan-2019 by Relações Públicas, Hotel Management
Estimado Hóspede, Agradecemos a sua preferência pelo NAU São Rafael Atlântico e por partilhar a sua opinião. Ficamos bastante satisfeitos por constatar que fomos capazes de proporcionar uma estadia agradável no nosso Hotel. Esperamos poder recebê-lo novamente num futuro próximo. Com os melhores cumprimentos, Sara Fernandes Relações Públicas
5 out of 5
by a verified traveller

Posted 09-Jan-2019
Comment from Hotel Management
10-Jan-2019 by Relações Públicas, Hotel Management
Estimado Hóspede, Agradecemos a sua preferência pelo NAU São Rafael e por partilhar a sua opinião. Ficamos felizes por saber que desfrutou de uma agradável estadia no nosso Hotel. Esperamos poder recebê-lo novamente num futuro próximo. Com os melhores cumprimentos, Sara Fernandes Relações Públicas
4 out of 5
by a verified traveller

Posted 28-Dec-2018
Amazing hotel and lovely staff!!! Would like more variety in the breakfast and dinner to offer.
Comment from Hotel Management
28-Dec-2018 by Guest Relations , Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Atlântico. We are very pleased that you have enjoyed our services and facilities and your kind words concerning our Team they are truly appreciated by all of us. We have taken good note of your comments and suggestions and We will certainly improve from your feedback. We hope that you will nevertheless stay with us in the near future. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
by a verified traveller

Posted 20-Dec-2018
Comment from Hotel Management
20-Dec-2018 by Relações Públicas , Hotel Management
Estimado Hóspede, Agradecemos a sua preferência pelo NAU São Rafael e por partilhar a sua opinião. Ficamos felizes por saber que desfrutou de uma agradável estadia no nosso Hotel. Esperamos poder recebê-lo novamente num futuro próximo. Com os melhores cumprimentos, Sara Fernandes Relações Públicas