Ratings based on 980 verified reviews

4.5 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 14 Sep 2020
5 out of 5
by a verified traveller

Posted 14 Jun 2020 on Hotels
Very nice hotel! Just a suggestion to improve the wifi connection that its very weak!
Comment from Hotel Management
18 Jun 2020 by Guest Relations Manager, Hotel Management
Dear Bruno, Thank you for taking the time to share your experience at NAU São Rafael Atlântico. We are really pleased to hear that you have enjoyed your stay with us. We have taken note of your comments to improve our service regarding our Wi-Fi. We are looking forward to welcome you back sometime soon. Best regards, Sara Fernandes Guest Relations Manager
5 out of 5
by a verified traveller

Perfect beach location!

Posted 10 Mar 2020 on Hotels
Awesome 5 star hotel on the beach !
Comment from Hotel Management
12 Mar 2020 by João Borges - Assistant Manager, Hotel Management
Dear Alan, Thank you for taking the time to share your experience at NAU São Rafael Atlântico. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager
4 out of 5
by a verified traveller

Posted 10 Mar 2020
Comment from Hotel Management
12 Mar 2020 by João Borges - Assistant Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Atlântico. We are really pleased to hear that you have enjoyed your stay with us. Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager
5 out of 5
by a verified traveller

Posted 12 Feb 2020
Comment from Hotel Management
5 Mar 2020 by João Borges - Assistant Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at NAU São Rafael Atlântico. We are really pleased to hear that you have enjoyed your stay with us and particular appreciated our amazing breakfast and your kind words concerning our facilities and services . Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, João Borges Assistant Manager
5 out of 5
by a verified traveller

Top hotel and great staff!

Posted 6 Feb 2020 on Hotels
Very friendly. Great hotel and facilities. Fantastic location. Excellent food. And a great price for a winter break. What more do you want?!?!? ;-)
Comment from Hotel Management
7 Feb 2020 by João Borges - Assistant Manager, Hotel Management
Dear Rob, Thank you for choosing our Hotel NAU São Rafael Atlântico for your special occasion and for taking the time to share your experience. We are delighted to read such an amazing review. We strive to continuously provide a high quality service to our guests and we are really glad to hear that the same took place during your stay. Thank you for your kind words of recognition. We look forward to an opportunity to welcome you again at our hotel in the near future. Best regards, João Borges Assistant Manager
5 out of 5
by a verified traveller

Posted 5 Jan 2020
Staff was so lovely and accommodating. Rooms were of a great size and very comfortable. Spa/gym facilities were great and the hotel also had a lovely scenic path to Sao rafael beach. Breakfast was very nice and the hotel even offered a shuttle bus service to the old town. I can’t fault it! Thanks Sao Rafael for such a lovely stay, I would definitely recommend to friends and family.
Comment from Hotel Management
6 Jan 2020 by Guest Relations, Hotel Management
Dear Rachael, Thank you for taking the time to share your experience at Nau São Rafael Atlântico. We are really pleased to hear that you have enjoyed your stay with us and particular appreciated our amazing breakfast and your kind words concerning our facilities and services . Our commitment to making our Guests holiday a memorable experience is our goal and your comments further motivate us on this daily objective. We are looking forward to welcome you back sometime soon. Best regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 30 Dec 2019 on Hotels
Nice hotel with beautiful beach next to it.
Comment from Hotel Management
3 Jan 2020 by Guest Relations, Hotel Management
Dear Paulius, Thank you for your review regarding your stay at NAU São Rafael Atlântico. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. We all look forward to the opportunity of welcoming you back in the near future. Best regards, Sara Fernandes Guest Relations
4 out of 5
by a verified traveller

Posted 29 Dec 2019 on Hotels
Comment from Hotel Management
3 Jan 2020 by Relações Públicas, Hotel Management
Estimado André, Muito obrigada por ter partilhado a sua experiência no nosso Hotel NAU São Rafael Atlântico. Esperamos ter o prazer de o receber novamente no nosso hotel para outra óptima estada. Com os melhores cumprimentos, Sara Fernandes Relações Públicas
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 26 Dec 2019 on Hotels