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Reviews of Senza Grand Santana Hotel

4 out of 5
Senza Grand Santana Hotel
Mahmutlar Mevkii, Alanya, Antalya

Reviews

4.8
Rating 10 - Excellent. 2 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 3 out of 15 reviews" "
Rating 2 - Terrible. 7 out of 15 reviews" "

4.8/10

Cleanliness

5.0/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Abdurrahman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otel personeli ilgiliydi Burhan şefim ve resepsiyon daki filiz hamıma tüm otel Çalışan personele çok teşekkür ederim animasyon daki arkadaşlarıda unutmayalım güzeldi tavsiye ediyorum
Stayed 4 nights in Oct 2023
Response from SENZA HOTELS on 17 Oct 2023
Değerli misafirimiz; Öncelikle bizi tercih ettiğiniz ve görüşlerinizi bizlerle paylaştığınız için çok teşekkür ederiz. Sizleri tekrar otelimizde ağırlamayı sabırsızlıkla beklediğimizi bildirmek isteriz.

2/10 Terrible

Khulood

Stayed 4 nights in Jun 2023
Response from Hotel Management on 19 Jun 2023
Dear Guest;First of all, thank you very much for choosing us and sharing your opinions with us. Any positive or negative feedback from you is valuable to us. We will be contacted with the relevant department manager for these problems that you claim to have experienced in your comment. If there is such a problem, necessary arrangements will be made. You can be sure of that. We would like you to know that we will be very pleased to see you among us again.

4/10 Poor

Hasene

Stayed 2 nights in Jun 2023
Response from Hotel Management on 13 Jun 2023
Dear Guest;First of all, thank you very much for choosing us and sharing your opinions with us. Any positive or negative feedback from you is valuable to us. We will be contacted with the relevant department manager for these problems that you claim to have experienced in your comment. If there is such a problem, necessary arrangements will be made. You can be sure of that. We would like you to know that we will be very pleased to see you among us again.

10/10 Excellent

Alina

Liked: Staff & service
Response from Hotel Management on 19 Jun 2023
Dear guests; First of all we would like to thank you for choosing us and for sharing your opinion with us. We would like to let you know that we look forward to welcoming you back to our hotel. Greetings from Turkey :))

8/10 Good

Mustafa kareem tuaib

Stayed 6 nights in May 2022
Response from SenzaHotels on 31 May 2022
Dear Kareem, First of all, we wish you healthy and good days, Thank you for Your feedback, We will be happy to welcome You again, Best Regards,

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Won’t go to this Hotel again
Checked in at 2:30 a.m. on 5.8.2018. The night service desk person didn’t speak any English or German, so it was hard to communicate with him. He wanted paper coupons for the hotel, which I didn’t have. I showed him the confirmation email to which he didn’t agree. He charged immediately 14 Euro for WiFi and wanted to charge for renting a beach towel. On the whole it wasn’t a friendly check in. I thought I booked a 4 star hotel but the receptionist service wasn’t of 1 star hotel
Stayed 7 nights in Aug 2018

4/10 Poor

paul, Bristol UK

Disliked: Cleanliness, staff & service, room comfort
Good location, much too crowded and poor standards
From the moment we arrived there was disappointment, reception were not expecting us and I had to provide proof of us having paid. The room was ok but housekeeping throughout the week was very poor, I even had to track down the housekeeping trolley twice in order to get loo roll. The room was not cleaned regularly and 'clean' towels were like rags with strange stains. The worst experience was in the dining room; it was like a rugby scrum, terribly crowded and their standards of cleanliness were very poor. Floor dirty with spills and food from the day before, dirty plates, no cutlery, filthy tables, if you were lucky enough to get one. I could go on but I think that's enough, there were so many issues that I felt it would have been pointless to complain to the management on site. This was undoubtedly the worst hotel I have ever stayed at, previous experience of hotels in Alanya have been very good.

8/10 Good

Suheyla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Goed
Stayed 2 nights in Aug 2023
Response from Hotel Management on 26 Aug 2023
Dear guests; First of all we would like to thank you for choosing us and for sharing your opinion with us. We would like to let you know that we look forward to welcoming you back to our hotel. Greetings from Turkey :))

8/10 Good

rlm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Hotel Management on 19 Apr 2023
Dear guests;First of all we would like to thank you for choosing us and for sharing your opinion with us. We would like to let you know that we look forward to welcoming you back to our hotel. Greetings from Turkey :)

2/10 Terrible

Seppo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hirveä meteli illalla ja yöllä pihan discosta.
Stayed 1 night in Nov 2022
Response from Hotel Management on 19 Jun 2023
Dear Guest;First of all, thank you very much for choosing us and sharing your opinions with us. Any positive or negative feedback from you is valuable to us. We will be contacted with the relevant department manager for these problems that you claim to have experienced in your comment. If there is such a problem, necessary arrangements will be made. You can be sure of that. We would like you to know that we will be very pleased to see you among us again.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Alt var dårlig ved dette hotellet.Maten står til kun 2 stjerner av 5.Fantes ikke smør til frokost.Dårlig service fra personalet.Snakket nesten ikke engelsk,kun russisk og tyrkisk.Masse musikkstøy fra morgen til kveld.Roomservicen var elendig.Badet var slitt og avtrekksvifte bråket hele tiden.Dette hotellet og personalet bør oppgraderes til dagens standard.Dette er kun et russerhotell.Styr unna.
Stayed 7 nights in Apr 2019
Response from Hotel Management on 18 May 2019
We as The Senza Family find the fact that you didn’t enjoy your holiday as a saddening news. As a result of our investigation our technical staff found the malfunctioning air fan at bathroom and fixed it. Sadly during your stay we found no information of malfunction report as such we couldn’t fixed it during your stay. Our Hotel have entertainments for our guest at certain hours every day. This hours has been carefully chosen for minimizing the discomfort for our guests and volume levels were arranged according to international standards. Other events and animations at nearby area that’s been arranged by other hotels is sadly out of our control but after a deliberation we started to contact the hotels at our immediate area for a permanent solution. We are sorry to hear about you communication issue with our staff. As we serve guests from all over the world our reception personnel will speak minimum of 2 foreign languages which are at the moment is English and Russian. At common areas such as pool, restaurant etc. we have minimum of 2 staff that speak at least 2 foreign languages and multiple staff that can speak at least 1 foreign language. We informed our staff about how to direct our guest to personnel with have a correct language set. Our hotel have 800 hundred guests capacity as we think our guests as a family, we try to prepare food and beverages for all of our guest’s palate as much as possible sadly this is not always a possibility. Our food has been prepared according to regulations at 1. Class hygienic and sanitary areas. Our product chosen from best and freshest local produce and prepared by our chiefs and kitchen staff by utmost attention and love we feel for our guests. Senza family always been focused on giving best service at best price range for our guests as a main principle. We hope to see you again among us.

2/10 Terrible

selami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disgrace,
disgrace, rezalet, fotoğraflara aldanmayın aklınıza gelecek er konuda tam bir rezaletler, tatili yarım bırakıp döndüm, yemekler yenecek gibi değildi.

2/10 Terrible

Ange, Clichy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel non accueillant. Service client déplorable,
Lors de notre arrivée à l’hôtel vers 4h00 du matin, la personne à la réception ne nous a pas adressé une parole, il a répondu très vaguement par "oui" ou "non" et souvent "je ne sais pas" à nos questions. Il nous a donné le numéro et les cartes de nos chambres et nous a vaguement indiqué le chemin pour que nous nous y rendions seuls. Nous avons dû trouver notre chambre dans un hotel que nous connaissions pas et qui est composé de 329 chambres. Notre famille est composée de 2 adultes et 3 enfants. Avant notre départ, nous avions signalés à l'hotel que nous souhaitions une chambre communiquante. Malgré notre demande, l'hotel nous a fourni 2 chambres l'une à l'opposée de l'autre ce qui était impensable vue l'age de nos enfants (7,11 et 15 ans). Nous avons dû attendre 2 jours pour obtenir une chambre non communiquante mais l'une à coté de l'autre. Hygiène du restaurant, du snack et des bars est à signaler aux services de l’hygiène. Nous avons pris tous nos repas sur des tables, des chaises et des sols sales. A chaque repas, nous devions nettoyer nos tables nous mêmes car les serveurs (en petit nombre) ne voulait pas le faire. Les sols étaient souillés par la nourriture. Nos chaussures collaient au sols lors de nos déplacements dans le restaurant. Nous avons dû acheter des bouteilles d'eau durant tout notre séjour (14 jours) car l'hotel n'en donnait pas. La liste est encore longue et il ne reste plus assez de caractère. Merci de prendre en considération tous ces éléments

2/10 Terrible

Astrid, DK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ulækkert og gammeldags
Måske det var 4* i 70'erne, men der er intet 4* over det i dag. Der er mug og lugter samt ingen aircon (andet end på værelset). Fitness er stort set ikke eksisterende og rengøring heller ikke. Dårlig mad og kun wifi i lobbyen. Kan bestemt ikke anbefales og vi rejste efter en dag, selvom vi havde booket til 5 overnatninger.