Al Ain University - Al Ain Campus

Excellent stay. Thank you.

We had a wonderful stay at Emirates Palace in a beautiful sea-view room with Club Lounge access. The property is truly grand and spectacular, with so much to do without ever needing to leave — from camel rides to a variety of activities throughout the resort. The staff were incredibly friendly and welcoming, but the Club Lounge team was truly exceptional. Everyone was so accommodating and went above and beyond to make our stay special, including helping us arrange dinner reservations and organizing thoughtful anniversary treats in our room. A special thank you to Rohit, who was phenomenal with our 1.5-year-old son. He went out of his way to prepare special purées for him and would always ask if there was anything he could make for him. That personal attention meant so much to us and was one of the highlights of our stay. The breakfast was truly incredible — one of the best hotel breakfasts we have experienced, with an amazing selection. The Kids' Palace was a little underwhelming compared with the rest of the property, and the enormous size of the palace can sometimes take away from the personal feel of the experience. Overall, Emirates Palace is an incredible and unforgettable property. The grandeur, setting, activities, amazing breakfast, and especially the exceptional Club Lounge staff made our stay very special.

Great customer service from Saif of the front desk upon check in. Room was fabulous, shower had great water pressure and ample of hot water. Beds were comfortable and all round a great stay. Highly recommended for staying near Yas Island and the theme parks.