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Reviews of Akan Yuku no Sato Tsuruga

4 out of 5
Akan Yuku no Sato Tsuruga
4-6-10 Akanko-onsen,Tsuruga kan Annex, building, Akan-cho Kushiro-shi, Kushiro, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 314 reviews" "
Rating 8 - Good. 110 out of 314 reviews" "
Rating 6 - Okay. 15 out of 314 reviews" "
Rating 4 - Poor. 3 out of 314 reviews" "
Rating 2 - Terrible. 3 out of 314 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emma, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a wonderful experience. I'm surprised they only give it three stars. I feel so fortunate for having stayed there!
Stayed 3 nights in Oct 2023

6/10 Okay

John, Jamaica Plain

Liked: Staff & service
It’s a bit of an unusual place. It is marketed as having a connection to the Ainu community. Perhaps in a similar way how casinos on Native American reservations are marketed. The place is sort of in the middle of nowhere. But it seems very popular domestically with large crowds present. The dining is buffet style and it can get pretty crowded. The food quality is pretty good though with a wide range of food including Japanese, Chinese, and Western. The onsen is split between the basement level and eight floor between men and women on alternating days. I only went to the basement level onsen (it also seems like guests at this hotel also has access to the onsen in the next door Wings hotel, which I didn’t go to either). The basement level onsen had sort of a dark cave theme, which differed from the two other onsens I’ve been to on this trip. I’m guessing the hotel was built in the 70s. My room was a bit dated. The bathroom had a bit of an old urine smell. The room had just about everything sort of like how the long term stay hotels in the US are like (refrigerator, dishware, etc), which I don’t find necessary. Overall I find it kind of had a Vegas vibe
Stayed 2 nights in Oct 2023

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic Japanese onsen resort. Reserved Japanese Western Room with Premium Kaiseki Dinner. Room with lake view included 2 rooms, one for sitting and other for sleeping. Included private bathroom which was clean and modern. Given Japanese robe and lounge ware to wear to onsen. This was a huge and spectacular onsen covering 2 floors with indoor and outdoor baths. Enjoyed large breakfast buffet and gourmet private dining experience. Very elaborate and meticulous and delicious. The best Kaiseki dinner we had over the course is our one month travel in Japan. Also close to walking trails around the lake. Located within walking distance to everything. Would definitely stay here again.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
16 days or touring from Kyoto to Hokkaido. 8 High end hotels. This one was my very favorite!! Get a corner lake view——soooo worth it. Can’t wait to come back.
Stayed 1 night in Aug 2023

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The onsen / hot bath of this hotel is amazing! Will definitely come back here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice spa and buffet! This is a large hotel that pays attention to detail. The staff are excellent and friendly, multiple languages spoken wit hi in the hotel staff. The spa is very impressive, and worth the price of the hotel. Buffet food is excellent in taste and quality, very hard to do on such a large scale, but Tsuruga at Akan does it splendidly. I had a very wonderful experience from check in to check out.
Stayed 1 night in Feb 2023

8/10 Good

Billy

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is great!
Stayed 1 night in Feb 2023

8/10 Good

Shiho

Stayed 1 night in Feb 2023

4/10 Poor

Takahiro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Man Bok

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at Lake Akan
Amazing view of Lake Akan, very wide option types of onsen, big room with attentive details and reasonable quality of meals. Lake view rooms are quite pricey though. Dun forget to check out the optional paid tours, the early morning coffee tour offers excellent view of sunrise on the frozen lake!
Stayed 1 night in Jan 2020

10/10 Excellent

Ying Lam

Liked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Wen-Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen was good with a number of pools in particular open pools on the roof of the hotel with fantastic view of Lake Akan.
Stayed 2 nights in Sep 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Japanese great service
Great osens (many many choices), great service and facility.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, very clean, great breakfast and dinner buffets. Public baths very nice
Stayed 2 nights in Jul 2019

10/10 Excellent

clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place feels fancy
When you arrive you are greeted at the entrance by many staff members. They take your bags and valet your car so be ready for service. I wished we showed up better dressed. We were upgraded to the rewa wing where we enjoyed a foot bath of onsen water. It smells sulfuric but feels nice. The rooms were clean spacious and decorative. The town is all about ainu culture. Many of the vendors overlap in the items for sale but their prices were also competitive toward each other. You will also see some of the wood carvings for sale in other parts of hokkaido but here you can get them engraved. Check out the ainu theater. Also there was a ainu light show which we wished we booked. We ate at the hotels main buffet which was superb and offered foods from Japan, China, and west. There was seriously too many things to try so take your pick and eat your fill.
Stayed 1 night in Jul 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Retreat
Excellent location, great amenities, good food, lovely staff.
Stayed 1 night in May 2019

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, great service and beautiful hotel
Stayed 1 night in Jan 2019

8/10 Good

Wai Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stop while visiting Lake Akan
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location good dinner buffet good staff when at lake Akan must stay
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Werawan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Huge tourist hotel
Huge hotel very geared up to international as well as Japanese travellers. The rooms were spacious and well equipped. The separate check in for executive rooms was helpful and the process of reaching the room by leaving shoes at the entrance to the floor was fun but time consuming. The hotel was flexible enough to enable us to upgrade our son's package to include a Kaiseki dinner instead of buffet with us on 2 nights but not flexible enough to offset the cost against downgrading our own dinners to the buffet on the other night so that we could all eat together, and service was a bit impersonal - otherwise we would have awarded top marks.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Above average
Stayed in the Ainu wing and which has a very nice foot bath. Hotel is nice and a good place to base for exploring the local area. Food was good but buffet style. Overall, it was an enjoyable stay.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, dinner buffet, rooms and Onsen were spectacular. One thing at the very end that was disappointing was that they tried to charge 400 yen for their parking. It should have been noted that that fee was waived through our booking - nonetheless they tried to nickel and dime us.
Stayed 1 night in Jul 2018

6/10 Okay

Irene

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

jas, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and friendly staff
Excellent experience with super kind hotel staffs and comfortable stay
Stayed 1 night in Jun 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! The weather interfered with our plans to hike Mt. Meakan so we did other enjoyable things like forest hikes, boat trip to the Marimo Center, etc. The big issue at the hotel was the lack of English spoken by the staff. We all need instructions and recommendations and the staff, however lovely and anxious to be helpful, couldn’t effectively communicate with us. This is unacceptable. For the population at large not to speak English is understandable but professionals in the tourist industry should be required to do so.
Stayed 2 nights in Jun 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, some exceptional helpful staff
Stayed as a couple for 2 nights. The decorations were aplenty upon entering the lobby whilst the double room itself was quite simple in comparison. The facilities such as the private/family onsen were very clean and well maintained. The included buffet breakfast and dinner were an added bonus. Be aware this is a hotel that seems to house several tour groups as we encountered many throughout our stay. I'd like to highlight the helpful staff of the hotel, especially to staff member Kitaya at the front desk. He went above and beyond with all our requests and even helped track down my lost camera from the public bus.
Stayed 2 nights in Feb 2018

8/10 Good

xi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience with the hotel. Very nice Onsen area. Good location with lots of shops around.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Services!!
It was really a terrific experience to be able to stay at Akan Tsuruga (鹤雅). We paid abit more to have room with lake view and it was really really beautiful. Services were super and the staff were very attentive. We really have a wonderful stay there and hope to be back next time. Be it hotel, sceneries, food or services, this hotel deserves a 4.9/5 rating.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good but service lacking in restaurant.
The check in was excellent. However, the onsen was quite a disappointment. The 8/9 floor onsen was like an old style swimming pool and didn't smell good. The water was also not fantastic. I dreaded going to the 8/9 floor onsen. On the other hand, the ground/ basement onsen was pretty good in terms of design. But water was still average. Breakfast and dinner selection were good though not high quality food - since it's really a buffet. My daughter was choking on food and threw up. The response of the staff were appalling. Not only were they not sympathetic, they wanted us to leave the restaurant immediately though we hadn't finished our breakfast. They passed us a medical report and treated us like some poisonous dirty contaminated creatures whom should leave the restaurant immediately. That was really not a good experience. Otherwise all else were good including the room.
Stayed 3 nights in Jun 2017

10/10 Excellent

John, Atlanta, GA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soothing and relaxing stay.
Beautiful views, relaxing hot springs, great food. Must experience this hotel and area of Hokkaido.

10/10 Excellent

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel
The location is good, in fact I think it is the best... Walking distance to lake Akan to see fireworks in the night. Alots of shops just outside the hotel Ainu Kotan is just ard 5 mins walk.. Food - very good quality and the table laying allow some privacy while u dine.. Onsen have a lot of pools to try. I really like it. If you really dun wan the half board option, there is a Lawson just outside the hotel and some small restaurant too..

10/10 Excellent

Camus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick up problem
Stay was ok I just hope they have transport from the airport to the onsen and pick up service on other location has more timing.

10/10 Excellent

Ka Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Great onsen

8/10 Good

Bing Sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great service
Relaxing stay but is a bit inconvenient to visit the nearby spots due to lack of public transport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel facilities are great. However, most of the staff cannot understand English. The buffet dinner and breakfast is a bit disappointed, not delicious as what I think

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My 2nd time there - last time was during winter, while this trip was a summer vacation. Both are just as stunning and relaxing. They have a A-class staff and everything is just impeccable. Love it!

8/10 Good

Carsten, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in a great location
a typical japanese big ryokan in a great location next to the Ainui village and direct in front of Lake Akan. Good buffet style food and friendly staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot spring baths

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Chang, Singapore

Liked: Staff & service
hotel hot spring onsen was good,food average
Overall average , not as good as what I expected,buffet dinner and breakfast just ok,hot spring onsen was good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A different 5 star hotel
The hotel room is in VIP section, very spacious and decorated with artistic touch. Bath room is also spacious with two basins. We did not have chance to bath in the room though because the hotel has two gorgeous onsen. One on 8th floor and one on B1 floor. The 8th floor has one big hot spring in the roof with 360 degree view of Lake Akan and mountains. I love the B1 floor onsen more because it is so big and has so many different pools. Decoration in these hot springs are also very artistic with Ainu factor well included. Our package included dinner and breakfast. The food are very good quality with Japanese, Chinese, and western style. I don't like the format of buffet though. With the price we pay, we actually expect dinner and breakfast in our room. But I guess it is not so possible in a big hotel like this one but more possible in small Japanese style hotel. And because we stayed there for two nights, so we had two same dinner buffet and two same breakfast buffet, which was a bit boring. The VIP lounge has drinks and most surprisingly, they offer kimono lending. You can also choose pillow in the lounge, which are all very cute. Overall, we love this hotel because of the well decorated room and great onsen.