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Reviews of Akan Tsuruga Bessou HINANOZA

4 out of 5
Akan Tsuruga Bessou HINANOZA
2-8-1 Akanko-onsen Akan, Kushiro-cho, Kushiro, Hokkaido

Reviews

9.4

Exceptional

Rating 10 - Excellent. 53 out of 68 reviews" "
Rating 8 - Good. 10 out of 68 reviews" "
Rating 6 - Okay. 3 out of 68 reviews" "
Rating 4 - Poor. 1 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ting Fan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent environment and facilities for onsen plus relaxation. Staff is friendly from front desk to concierge to dining! Marvellous feeling of being respected as a family!
Stayed 3 nights in Apr 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service here was impeccable. Appreciate the hospitality of the staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Glynda, Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm welcome was much appreciated - the valet parked the car and brought in our luggage while the concierge presented us with a welcome drink.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique luxury on Lake Akan.
We thoroughly enjoyed our stay. We arrived quite late and were warmly greeted by the staff and shown to our beautiful room; a suite with private Onsen overlooking Lake Akan. The room was spacious, clean and beautifully decorated Japanese style with the option of western beds. The staff were friendly and helpful offering to book tourist taxis to see the red crowned cranes or driving us to the Ainu village on a chilly day. English is limited so learning a little Japanese will go along way but the staff did everything to ensure we were looked after given the language barrier. The food was delicious, plentiful and presented beautifully. A little too much food on occasion and we felt terrible wasting it. The hotel was quiet and located right on the lake, they also don’t allow children so the public onsens and dining rooms are peaceful. Getting there can take some time but it’s worth the trip. The hotel is 1.5 hours from Kushiro JR Station, try to time your arrival with the once daily shuttle bus or one of the local buses otherwise it is an extremely expensive cab ride. All in all this hotel ticked all the boxes; comfortable, clean rooms and facilities, friendly staff, great location and lovely food. I would definitely return.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

C , Hong Kong

Liked: Cleanliness, room comfort
The hotel has great view. Room is aged, and meals can be improved a lot for the price. Staff cannot communicate well in English
Stayed 3 nights in Sep 2017

10/10 Excellent

Lap Pong Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tremendous stay with family!
My family and I went on road trip around Hokkaido in June and decided to choose Akan Tsuruga Bessou HINANOZA to stay for a night while visiting the Lake Akan area. Hands down the best hotel stay that we have had in the entire trip, esp. comparing with other ryokans that we have stayed in other areas. Attentive services, well equipped standard suites and friendly staffs are the three highlights I would point out based on my stay. The vibe of the lobby area was relaxing and welcoming. The kaiseki ryori they served were utterly outstanding! I certainly would come back when visiting the area again in the future! Definitely value for the money!
Stayed 1 night in Jun 2017

10/10 Excellent

cj, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the lake
Private outdoor onsen overlooking gorgeous Lake Akan.

10/10 Excellent

Robert, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite in Japan
Not a cheap hotel, but really excellent. The evening meals are a particular treat and although few if any of the staff speak fluent English, we were able to communicate well with all the staff we met. We booked a superior suite and had a reasonably good view of the lake, booking the next price up and I think you'd get a really excellent view. Of all the places we stayed in Japan, this was my favourite.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice private onsen and artistic lounge. Breakfast and Kaiseki dinner is good but could be better given the price tag (I strongly recommend king crab and Menme Nabe but poultry ans pork is less impressive. Sashimi is not one of the best I've ever tried yet it's quite understandable given the transportation condition in the mountain).
King crab
Dessert
Sculpture in the lounge

10/10 Excellent

Pui Lam, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service! Feel like VIP.
High privacy hotel. All the room with private spa, room is spacious with good amenity kit. Not many people using public spa. Public spas are located at 6/F and 7/F, both with hot stone therapy. 7/F outdoor spa is better because you can enjoy the view of lake Akan. Room rate with breakfast and dinner, both meals are sumptuous feast. I was staying at room 503 on 12th November 2015. The lady who served breakfast and dinner was incredible, I forgot her name. She is very friendly. Excellent service!

10/10 Excellent

Gershon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mind-blowing!
This was the most excellent stay we have ever had. From the moment one walks in, you feel the extreme hospitality of the service staff. There are pretty non-standard yukatas for the ladies to use and the rooms are amazingly huge. The massage chair was so comfortable we spent hours in it. The meals were nothing short of amazing and the onsen, while small, was good. We could also use the bigger onsen in the sister hotel Tsuruga Yuku no Sato and that was awesome. We didn't want to leave!

10/10 Excellent

??

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全て素晴らしいと思います。 ぜひ一度利用してみては？
Stayed 1 night in Apr 2024

10/10 Excellent

Ching han boogie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
素晴らしい宿です
Stayed 1 night in Mar 2024

10/10 Excellent

kazunari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ching-Han

Stayed 1 night in Jan 2024

10/10 Excellent

Yoshihiro

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

toshihide

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
最高
Stayed 1 night in Jun 2023

10/10 Excellent

Yoki

Stayed 2 nights in Feb 2023

10/10 Excellent

Tsz Chun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
服務很好 整家酒店都不錯 就是有點偏 適合自駕人士
Stayed 1 night in Feb 2023

10/10 Excellent

Li-Hao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
還是會繼續住宿並介紹親友
Stayed 1 night in Feb 2023

10/10 Excellent

Wai chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Takeo

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一間用心經營的酒店，酒店設計雅緻，私人風呂温泉很好，懷石料理和早餐不錯，下次去阿寒湖必訂此酒店
Stayed 1 night in Dec 2022

6/10 Okay

IVY

Liked: Staff & service
一間不會再試的酒店
房間很凍，幾乎沒有暖氣，後來職員上來我們房開了暖氣機，但是吹出來的不是暖氣，而係東風感覺很不舒服，後來他們把一個暖爐放進房裏，但依然唔夠暖，離開酒店就生病了 食物方面也不怎麼好，炸的食物特別硬，口感不好, 也不新鮮, 送餐又超級慢，最好食是宵夜的腐皮壽司
Stayed 1 night in Nov 2022

10/10 Excellent

CHIYO

Stayed 1 night in Aug 2022

10/10 Excellent

hideo

Stayed 1 night in Aug 2022

10/10 Excellent

Taro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また釧路に行く機会があれば、絶対泊まりたい旅館
部屋に付いている露天風呂及び食事のクオリティーが特に高かったです。また、アルコール飲料含めて、ドリンクが追加料金無しで飲めたのも魅力的でした。この宿に泊まるためだけでも阿寒湖まで行く価値は十分あると感じました。
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
普通でしょうか。
事前に電話し確かめ、お願いしていたことが伝わってなく、残念。・・本日は満室なのでを、何回か聞きました。確かにゆったりできよいところだと思います。ただ、食事はそこまで美味しくなく、期待外れでした。
Stayed 1 night in Jul 2021

10/10 Excellent

Tomio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

YANAGIDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非日常感
落ち着いた雰囲気と静けさ、さらに行き届いたサービスなどに非日常感をたっぷりと味わえました。
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
癒やされる露天風呂の宿
プライベートには、最高の宿です。全てスィートで露天風呂があり静かで特に釧路漁港からの魚が新鮮でめんめの白味噌仕立ての鍋が甘くとても美味しい料理でした。また癒やされに行きたいです。スタッフも対応素晴らしいです。
24時間かけ流し露天風呂
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

HIRO, hokkaido

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊してみると思ってた以上に落ち着いた雰囲気でしたの でとても居心地が良かったです。 料理もとても美味しく食事担当の方が素晴らしい対応でした。
Stayed 1 night in Mar 2020

10/10 Excellent

Alvin, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent: location, meals, onsen, view, staffs, etc. My wife loved the massage chair so much. If you have time, do check out the guest books in the lobby, next to the gift shop. You'll find interesting messages inside.
Stayed 1 night in Feb 2020

10/10 Excellent

Chao-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常舒適貼心的溫泉飯店!!
面對阿寒湖的房型，視野景色非常好。 房間設施非常舒適，泡完湯還有按摩椅可以使用。 晚上一樓酒吧還有免費的飲料，也有免費的消夜。 另外，足湯和大眾溫泉池也很優 最好的是，因為不接待12歲以下兒童，所以也不會有小而喧鬧跑跳等情況，清幽許多
Stayed 2 nights in Feb 2020

10/10 Excellent

Kenichi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
レイクビューならば、もっと良かった。 食事にはもう一工夫があればと感じた。
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アレルギーあるため食事の変更を依頼しました。きちんと対応していただきました。しかし、お膳に用意されていたお品が元の内容のまま記載されていまして、大丈夫か？と少々不安になりました。
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても社員教育のしっかりした旅館です。 色々な高級旅館に泊まってきましたが、正直北海道の田舎なのでさほどな期待はしておりませんでした。実際他府県で、お値段は東京並みに高いけれどサービスは酷いところもありましたから。 ですがこちらのホテルは若い社員さんであってもおもてなしの心がキチンと表れた素晴らしい旅館でした。 お食事も朝も夕食もとても美味しかったです！ 是非阿寒湖行かれたり、知床半島行かれるかたらお値段が少し高いかもですが、それ以上の快適さと温泉が楽しめます。 是非記念の旅行に彼女やご両親連れておススメの宿です
Stayed 2 nights in May 2019

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, great lake view Excellent facilities. Dinner can be improved
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

TK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
非常好的温泉飯店，BOSE高級音響、Panasonic 按摩椅、房間專屬室外大浴場、庭院、高級躺椅但
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and experience
The hotel has a wonderful lake view. The rooms are very spacious and comfortable. The food and service are great. We actually made a reservation scheduled on the 8th of September. However, because of the earthquake we couldn't make it. Even though we had passed the free cancellation date, the hotel gave us a full refund without a question. After 10 days we booked again and we really enjoyed staying there.
Stayed 1 night in Sep 2018

10/10 Excellent

DO JIN

시설, 음식, 서비스, 주변환경 모두 최상이었습니다.
Stayed 1 night in Aug 2018

10/10 Excellent

Sebrina, Hokkaido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic time staying there. It was such a pampering experience, the hotel staff are super friendly and helpful. The dinner was served in a very professional manner and they had a great selection of sake. We enjoyed our stay and would like to return in near future.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
設備は良いが、サービスと料理は料金に見合わない
天の座スイートに宿泊。上層階をリクエストしていたものの、最も低層の部屋がアサインされたがリクエストしていたことへの何らの言及はなし。部屋食の係りは間合いが良く気遣いもできてとても良かったが、案内係の女性は最悪（愛想皆無。いくつもの間違った説明）。料理は料金に釣り合わず残念。浴場や部屋の露天、マッサージチェアなど、設備面はとても良く清掃も行き届いているが、畳のささくれは対処が必要。最も楽しみにしていた冬華美が中止になったのは残念だったが、中止になったことを知らせてもらえなかったのはさらに残念であった（花火のことを宿の方複数と話していたにもかかわらず）。