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Heart Hotel and Gallery Whitsundays

Photo gallery for Heart Hotel and Gallery Whitsundays

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Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
View from Room

Overview of Heart Hotel and Gallery Whitsundays

VIP Access

Heart Hotel and Gallery Whitsundays

4 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Social distancing
277 Shute Harbour Road, Airlie Beach, QLD, 4802

Explore the area

  • Popular LocationAirlie Beach Lagoon2 min walk
  • Popular LocationPort of Airlie13 min walk
  • Popular LocationCoral Sea Marina16 min walk
  • AirportProserpine, QLD (PPP-Whitsunday Coast)33 min drive

Choose dates to view prices

About this area

Airlie Beach

Located in Airlie Beach, Heart Hotel and Gallery Whitsundays is near the beach. Port of Airlie and Shute Harbour Jetty are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Airlie Beach Lagoon and Cannonvale Beach. Relax and indulge in the area's health/beauty spas, or seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Airlie Beach Lagoon - 2 min walk
  • Boathaven Beach - 9 min walk
  • Airlie Beach Market - 10 min walk
  • Port of Airlie - 13 min walk
  • Coral Sea Marina - 16 min walk

Getting around

  • Proserpine Station - 22 min drive
  • Proserpine, QLD (PPP-Whitsunday Coast) - 33 min drive

Restaurants

  • Village Cafe - 2 min walk
  • Airlie Beach Treehouse - 2 min walk
  • Easy Cafe - 2 min walk
  • Beagles Pizza - 3 min walk
  • Breeze Bar - 3 min walk

About this property

Heart Hotel and Gallery Whitsundays

4-star beach retreat just steps away from Airlie Beach Lagoon
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/café. WiFi in public areas is free. Other amenities include concierge services, express check-out and tour/ticket assistance. All 40 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include premium bedding and down comforters, and guests will also find furnished balconies and MP3 docking stations.
Heart Hotel and Gallery Whitsundays offers 40 forms of accommodation with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include complimentary local, long-distance and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Off-site parking within 3 ft (AUD 10 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:30 AM: AUD 10-30 for adults and AUD 10-30 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Access to nearby outdoor pool
  • Art gallery
  • Bike rentals
  • Boat tours
  • Designer shops
  • Ecotours
  • Helicopter/aeroplane tours
  • Kayaking
  • Rafting
  • Sailing
  • Scooter/moped hire
  • Scuba diving
  • Segway hire/tours
  • Shopping
  • Snorkelling

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian

Business services

  • Coworking spaces

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini fridge

Outdoor space

  • Furnished balcony

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Restaurant dining guide
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 25
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 25
Express check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, and AUD 10 and AUD 30 for children (approximately)
  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 35 (roundtrip), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 116 out of 278 reviews
5 - Excellent 42%
Rating 4 - Good. 99 out of 278 reviews
4 - Good 36%
Rating 3 - Okay. 37 out of 278 reviews
3 - Okay 13%
Rating 2 - Poor. 17 out of 278 reviews
2 - Poor 6%
Rating 1 - Terrible. 9 out of 278 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
DO NOT STAY HERE! I’m usually very easily pleased, but this hotel is a rip-off. Is clean and staff pleasant, but that’s the only good. Bad points 1: rooms are TINY. Can’t even fit a chair in ocean view queen room 2: “ocean view” is misleading. You can see a bit of water OVER a carpark, from your TINY balcony that’s too small to sit on and has zero privacy (from neighbouring balconies and all the campers parked in the carpark) 3: SO NOISY. Can hear everything your neighbours are doing/talking about and the street noise is unbelievable. Rooms have obviously been done cheaply so no soundproofing. 4: shower has ZERO water pressure. 5: parking is not included in price which is ridiculous considering how expensive this place is. Parking is in a council owned carpark behind the hotel. 6: no room service In conclusion, a clean and nicely decorated hotel in an enviable location, but certainly not worth the cost. Hotel Has been designed to fit maximal rooms into space cheaply. Needs to be redone with decent sized rooms, soundproofing, decent plumbing, Parking considerations, and balconies that can be enjoyed.
Stayed 3 nights in Jun 2021

3/5 Okay

Liked: Cleanliness, staff & service, room comfort
Not a great place if you want to relax at night
Good location in terms of walking distance to the beach, bars and restaurants. However, that same positivity about the location becomes negative at night time. It's a bit too noisy, especially on the weekends. Thin walls and you can hear the music from the bars outside. We stayed on the seaview side so I'm guessing we still had it better than those rooms facing the main street. Then again my husband and I weren't here to party so for those wanting to stay out all night you won't be bothered by the noise. Not as luxurious as the photos and the rooms aren't that big either. The bathroom was huge but not in a nice way, more like a hospital bathroom designed for wheelchairs. No complaints about the staff, they were helpful and friendly. The Deck restaurant next door was a good breakfast place as well.
Stayed 9 nights in May 2021

5/5 Excellent

Stayed 2 nights in May 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Rooms are small but adequate. Id recommend the sea view rooms as it is right across the street from a very busy pub
Stayed 3 nights in Apr 2021

4/5 Good

Liked: Staff & service, property conditions & facilities, room comfort
Great location - not ideal rooms
Great central location, helpful and friendly hotel staff, however, rooms were not well kept or very clean. E.g. stains on bed sheets that were not changed once during our 4 night stay, bins were not emptied, overall feel of the room was not very clean and that was the biggest turn off of this hotel. Also worth noting the rooms were quite small, however, given the amount of time spent in the room this wasn't a major issue for us but worth noting if you plan on spending more time in your room. Given the great location, you also will get some roudy guests in the hotel over the weekend which you will hear in your room, so maybe not ideal if you're staying with young kids.
Stayed 4 nights in Apr 2021