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Castello Boutique Resort & Spa

Photo gallery for Castello Boutique Resort & Spa

Featured image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Balcony

Overview of Castello Boutique Resort & Spa

VIP Access

Castello Boutique Resort & Spa

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Sissi, Agios Nikolaos, Crete Island, 72400

Explore the area

  • Popular LocationBoufos5 min walk
  • Popular LocationPalm Bay Beach11 min walk
  • Popular LocationAvlaki11 min walk
  • AirportHeraklion (HER-Nikos Kazantzakis)30 min drive

Choose dates to view prices

About this area

Agios Nikolaos

Castello Boutique Resort & Spa is located near the beach and in a walkable area with good shopping. Star Beach Water Park and Port of Hersonissos are worth exploring if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Aquaworld Aquarium and Acqua Plus Water Park. Take the opportunity to explore the area for outdoor excitement like ecotours.

What's nearby

  • Sissi Mini Golf - 3 min walk
  • Boufos - 5 min walk
  • Palm Bay Beach - 11 min walk
  • Avlaki - 11 min walk
  • Malia Ruins - 6 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 30 min drive

Restaurants

  • Elea — 1 min walk
  • Gazebo a la carte — 1 min walk
  • Drosia - 3 min walk
  • Stam Stam - 4 min walk
  • Remezzo - 4 min walk

About this property

Castello Boutique Resort & Spa

Luxury hotel with 2 restaurants and full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free beach shuttle. Other amenities include an outdoor pool, a health club and a bar/lounge. All 48 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Guests will find upscale amenities, such as outdoor private hot tubs and deep soaking bathtubs, along with thoughtful touches including pillow menus and bathrobes.
Castello Boutique Resort & Spa offers 48 forms of air-conditioned accommodation with outdoor private hot tubs and minibars. Rooms open to balconies or patios. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 26-inch LCD televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Callista. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free secured, covered self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Health club
  • Horse riding/hire
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian
  • Romanian
  • Russian

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Sauna
  • Spa open daily
  • Hot tub

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 26-inch LCD TV
  • TV channels

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Private outdoor hot tub
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurants during dinner.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: EUR 70 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Castello Boutique Resort Adults Agios Nikolaos
Castello Boutique Resort Adults
Castello Boutique Adults Agios Nikolaos
Castello Boutique Adults
Castello & Spa Agios Nikolaos
Castello Boutique Resort & Spa Hotel
Castello Boutique Resort Spa Adults only
Castello Boutique Resort & Spa Agios Nikolaos
Castello Boutique Resort & Spa Hotel Agios Nikolaos

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 44 out of 63 reviews
5 - Excellent 70%
Rating 4 - Good. 14 out of 63 reviews
4 - Good 22%
Rating 3 - Okay. 2 out of 63 reviews
3 - Okay 3%
Rating 2 - Poor. 3 out of 63 reviews
2 - Poor 5%
Rating 1 - Terrible. 0 out of 63 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.7/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

2/5 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Be aware before you book
We booked a suite with private pool thinking that the price and reviews made it sound like a 5 star experience. It came very highly rated, which is very surprising and makes the whole peer review exercise unreliable for future bookings. Our room was really in terrible condition. The pictures do not show how much wear and tear the hotel is under. The blue couch in our room was marked with brown from dirt and the towels had holes in them (see photos). Not to mention that the floors had the grout scrubbed white but the rest of the tiles they did not clean... The staff was kind and apologetic but there is nothing they can do. Just beware when you book not to pay a premium which is non refundable... Other rooms may be better and are much cheaper. The pool is nice. The dinner is not to our taste (we prefer the local Taverna food) but included in the rate, so a cheaper solution. Their COVID sanitation is likely to standards. I left and felt cheated and disappointed. Luckily we booked for one night and left for a luxury five star hotel at the same price.
Stayed 1 night in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greek vacation.
Wonderful hotel , friendly and helpful staff .
Stayed 3 nights in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing stay! Very hospitable and accommodating. 5 star service, with very friendly and helpful staff!
Stayed 5 nights in Aug 2019

5/5 Excellent

Stayed 7 nights in Apr 2019