Sven, the host was excellent with his communication. Very quick to respond and helpful.The site team however were slightly chaotic to deal with and we were left waiting outside in the heat with elderly relatives and young children for 20 minutes on arrival, despite them knowing when we were due. I was then accused by the site manager of not replying to his messages, that he'd sent me after we landed and I had no mobile signal. It was fine, but not that helpful.The property is spacious, set on a quiet road with a lovely warm swimming pool and plenty of amenities in the house. There are various locked doors in the house and we were told categorically not to try and go through them, which was a bit odd. Whilst the house is nice, it is absolutely not suitable for those with mobility issues and you couldn't get on to the property in a wheelchair etc doe to the various steps/levels.The air conditioning in each room works for 2 hours a time then returns off.You can walk to a selection of shops and restaurants in about 5 minutes and the beach is about 15 minutes walk (though it is not maintained, no toilets and is quite polluted with plastic etc, go to Adeje instead).I do recommend this property but the site team communication needs to be better.