Addis Ababa Holidays from £509

It was fine and clean room good service

The hotel's prime location and clean rooms were definite highlights. Most staff members were friendly and welcoming. However, our experience was soured by a security guard's unnecessarily harsh behavior. When we attempted to take the elevator from the garage where our vehicle was parked, he became confrontational and insisted we use the main entrance. His tone was unprofessional, and the encounter felt strange and unwarranted. While the manager's apology and resolution were appreciated, the guard's behavior left a lasting impression. With some customer service training for staff, this hotel could easily elevate its game. For now, it's a solid "average" – a good location and decent amenities, but inconsistent service.

I really appreciated the friendliness and helpfulness of the hotel staff throughout my stay. The rooms were clean and well maintained. The food was quite good, although the only downside was the limited variety on the restaurant menu.

The hotel was lovely with excellent options for delicious meals and beautiful rooms. If taking the shuttle to the airport, we would suggest leaving plenty of time to arrive since the shuttle was more than 25 minutes late. We were also surprised to arrive and hear that if we wanted to move into our room early, before afternoon check in, we would need to pay an extra 75$ fee even though the room was ready for occupancy.

The people the full staff the restaurant personnel the room cleaners the bell boys and especially the managers at the hotel when I arrived I was not dressed accordingly but still they looked through that and received as a black person which meant the world to me thank you again and when I return that will be the only hotel I will be staying at