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Reviews of Alexander plaza hotel ltd

2.5 out of 5
Alexander plaza hotel ltd
1st Ringway Cl, Accra, Greater Accra Region

Reviews

6.0
Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked and paid ($127) for a two-night stay at Alexander Plaza hotel in Accra, Ghana via your Orbitz service on January 26, 2019, but when I arrived at the hotel on Wednesday March 20, 2019 the hotel management informed me that there was no record of my transaction. I did provide the online receipt and payment information for verification purposes, but the management informed me that my record was not in their computer system. The management then offered to rent me the same room for more than six times the price I paid online via Orbitz on January 26. I was stranded for SEVERAL hours in a foreign city with no place for lodging due to budget constraints. The experience was very inconvenient, frustrating, and unnecessary. I kindly request that an investigation be carried out by your company to determine what may have resulted to this poor service and inconvenience. A simple refund to remedy the problem will not be enough and I demand a thorough investigation into the matter. Thank you very kindly for your assistance.
Stayed 2 nights in Mar 2019
Response from Ebenezer on 29 Mar 2019
Dear Guest, Thanks for posting your comments. We don't deal with Orbitz,since payments were made to orbitz.We have registered with Expedia not knowing Orbitz is a subsidiary to Expedia.However,The person incharge never demanded for any high room rates.. Our room rates are displayed on the Board. Secondly you did have any documents to prove that you have booking with us. How do you expect us to check you in? Infact they offered you a good rate. But you declined it. If you had a proof of your booking,you would have called orbitz to call us and clarify..We did offer you best rates. We are into hospitality business and our duty is take care of our guest,provided certain docs are in place and in record.Sorry for the inconvenience that may caused. Visit us in your next visit you will not regret it. Thanks

10/10 Excellent

HEE WON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice hotel near osu
There were some problems but the owner was willing to fix them Nice experience
Stayed 5 nights in Jan 2020
Response from Rajk on 7 Feb 2020
Dear Hee Won, HI! Thanks for your review. We look forward to see you again. We are glad to know that your Issue was attended immediately and was resolved. Best Wishes, Alexander Plaza Hotel