If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible parking
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Smoke-free property
Room amenities
Bedroom
Blackout drapes
Bathroom
Free toiletries
Shower
Entertainment
32-inch LCD TV with digital channels
Food and drink
Free bottled water
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Air conditioning
Heating
Policies
Check-in
Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property is also known as
Hotel Canaima Acapulco
Canaima Acapulco
Hotel Canaima Hotel
Hotel Canaima Acapulco
Hotel Canaima Hotel Acapulco
Frequently asked questions
Does Hotel Canaima have a pool?
Yes, this property has an outdoor pool.
Is Hotel Canaima pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Canaima?
Self-parking is free at this property.
What time is check-in at Hotel Canaima?
Check-in start time: 3 PM; check-in end time: noon. Late check-in is available during limited hours.
What time is check-out at Hotel Canaima?
Checkout is at noon.
Where is Hotel Canaima located?
Located in Costera Acapulco, this hotel is within 1 mi (2 km) of Plaza Bahia and Papagayo Beach. Diana Galleries Mall and Diana the Huntress are also within 10 minutes.
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Hotel Canaima Reviews
Reviews
6.2
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1 out of 16 reviews
10 - Excellent
1
Rating 8 - Good. 7 out of 16 reviews
8 - Good
7
Rating 6 - Okay. 3 out of 16 reviews
6 - Okay
3
Rating 4 - Poor. 2 out of 16 reviews
4 - Poor
2
Rating 2 - Terrible. 3 out of 16 reviews
2 - Terrible
3
7.2/10
Cleanliness
6.8/10
Staff & service
6.0/10
Amenities
6.4/10
Property conditions & facilities
Reviews
8/10
El horario de entrada es a las 3:00 y el de slida a las 12:30. es un horario complicado. Pero la gente es muy amable y la estancia agradable.
Susana Ilayalid
Stayed 1 night in Mar 2020
4/10
Verified traveller
Stayed 2 nights in Nov 2019
8/10
Habia mucho mosco, una buena fumigada le faltaria, estaba cerca de mi lugar de trabajo, accesible
Verified traveller
Stayed 1 night in Jul 2019
6/10
Habitaciones amplias, alberca bonita. Instalaciones del hotel son viejas
Fernanda
Stayed 1 night in Jul 2019
2/10
Horrible todo horrible todo horrible todo horrible horrible horrible
Verified traveller
Stayed 1 night in Jul 2019
8/10
Me gustó el aire acondicionado y su gente muy amable y atenta con uno
Verified traveller
Stayed 3 nights in Mar 2019
10/10
La ubicación y las instalaciones de muy buen nivel por el costo que se maneja.
Verified traveller
Stayed 2 nights in Mar 2019
8/10
Lo que no me gusto fue que el aire acondicionado falló un poco
Verified traveller
Stayed 2 nights in Mar 2019
2/10
desgraciadamente desde el inicio no me respetaron la recervacion alegabdo que no llege al check in a las 3 ni les avise que iva a utilizar la habitacion a pesar que recerve dando mi tarjeta y sin derecho a reembolso. En la recepcion solo me dieron la explicacion que fue orden del dueño y que no podian darme el cuarto con las caracteristicas y que se me complicaria conceguir algo porque los hoteles tenian mucha demanda y que los precios serian mayores y fue cierto nos costo mucho encontrar hospedaje lo unico bueno fue que el hotel que suerte encontramos se encontraba lejos del ruido de las chelerias
Marcelino
Stayed 1 night in Feb 2019
6/10
El hotel en general bien, lo malo, la taquerías que está casi frente al hotel con música súper alta hasta las 5 am que no deja dormir y obvio menos descansar
Luis
Stayed 2 nights in Feb 2019
4/10
They had no record of my booking whatsoever. Luckily they had a room free.
Verified traveller
Stayed 1 night in Feb 2019
2/10
Desde la recepción no hay lugar para estacionarse y en un lugar cerca para bajar equipaje el mismo recepcionista me quito del lugar el trato no es tan cordial y para hacer el pago se tardo demasiado en una de las habitaciones problemas todo el tiempo con el aire acondicionado nunca lo repararon el olor de la limpieza de la entrada del hotel muy desagradable y todo el tiempo dar la vuelta para entrar porque estaban en reparaciones y querían vibrar las toallas en una habitación cuádruple solo querían dar dos toallas
Verified traveller
Stayed 3 nights in Dec 2018
8/10
para pasar la noche es buena opcion y barata, comodo, bonita.
Verified traveller
Stayed 1 night in Dec 2018
6/10
No eciste como subir o bajar la temperatura del aire acondicionado , no te proporcionan más sabanas si las necesitas .
Entrada descuidada
Verified traveller
Stayed 2 nights in Dec 2018
8/10
Cristian
Stayed 2 nights in Nov 2018
8/10
Excelente hotel cercano a la playa y atracciones.....