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Reviews of Trianon Hotel

3 out of 5
Trianon Hotel
Nagda Street, Abu Dhabi, Abu Dhabi, Abu Dhabi

Reviews

5.4
Rating 10 - Excellent. 6 out of 35 reviews" "
Rating 8 - Good. 6 out of 35 reviews" "
Rating 6 - Okay. 5 out of 35 reviews" "
Rating 4 - Poor. 6 out of 35 reviews" "
Rating 2 - Terrible. 12 out of 35 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Seshu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Cat

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities
we paid for 2 rooms through shipping and at the reception they wanted to give us only one room. They said that Expedia paid them only one room. They kept us for 3 hours, until 12PM at the reception!the air conditioning in the rooms was broken and it was very cold! I had no hot water! so I paid for 2 cold rooms, without water, and in which I could only stay for 6 hours. Very disappointed!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

NAGA SESHAREDDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022
Response from Trianon Royal Hotel Team on 16 Aug 2022
Thank you for taking some time to share your experience at our hotel. We are so glad that you found our hotel a good place to stay and we would be more than happy to welcome you at our hotel again.

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worth hotel u can ever stay in
Stayed 2 nights in Mar 2022
Response from Mary on 9 Mar 2022
Thank you for your comment.

6/10 Okay

Jeffrey

Liked: Room comfort
Disliked: Cleanliness, staff & service
It's HOT outside, so what to Do?
The Hotel wasn't able to find and verify the booking right away. Even after providing a confirmation number, the reception was able to complete the check-in process more than 30 minutes. The room was okay. No ashtrays, No towels, 1 Cup to make Coffee or Tea, but the kettle needs to be requested. Room service is poor. I have stayed for 3 nights, but I still have to call the reception to follow-up with requests. The bathroom ceiling was leaking aswell.
Stayed 3 nights in Aug 2021
Response from Trianon Royal Hotel Team on 16 Aug 2022
We are sincerely sorry for the inconvenience that we may have caused you during your stay. We instructed our staff in regards to your review. Thank you for your honest feedback as it improves our services. We strive to provide the best service to our guests and we hope to see you again at our hotels soon.

6/10 Okay

Rochelle

Stayed 6 nights in May 2021

8/10 Good

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 11 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2019

4/10 Poor

Moustafa

Disliked: Staff & service, room comfort
BAD HOTEL SERVICES
First of all the customer service representative said that there is no available room to anyone then after i insist to get the room he accepted although he didn't make any search on his computer , another guest was complaining at the same time that his room was very dirty , i found no good services there even when you need any drink or food the customer service representative said only one word NO NO NO
Stayed 1 night in Dec 2019
Response from Trianon Royal Hotel Team on 16 Aug 2022
We are sincerely sorry for the inconvenience that we may have caused you during your stay. We instructed our staff in regards to your review. Thank you for your honest feedback as it improves our services. We strive to provide the best service to our guests and we hope to see you again at our hotels soon.

6/10 Okay

Surekha

Travelled with group
Overall its good. Missing like towels, kettle , water bottle for guests.
Stayed 2 nights in Mar 2019
Response from Trianon Royal Hotel Team on 16 Aug 2022
Thank you for taking some time to share your experience at our hotel. We are so glad that you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations and we are sorry for that. We informed our staff of your inconvenience and we all thank you for sharing your feedback as it improves our services. We would be more than happy to welcome you at our hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Towels missing No soap No kettle No breakfast, cafe menu was served instead. Communication with staff was hard.
Stayed 1 night in Jan 2019
Response from Management on 24 Jan 2019
Dear Sir/ Madam , Greetings from Trianon Hotel. We would like to apologize the inconvenience during your stay. Regarding the amenities in the room we will check with our House-Keeping Department. Thank you - Management.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
I wouldn't advise to anybody to go there, the poorest experience i could find so far in Abu Dhabi
Stayed 1 night in Dec 2018
Response from Management on 19 Dec 2018
Dear Sir/Madam, Greetings from Trianon Hotel. We would like to apologize for the inconvenience that we caused you. We will do our best to give a best to our beloved guest like you, give us the chance to make everything in a right way. Thank you and looking forward to welcoming you again in Trianon Hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Management on 19 Dec 2018
Thank you

4/10 Poor

Bikesh

Disliked: Property conditions & facilities, room comfort
Need rennovation of the rooms
The building was nice but the rooms were old and damp all vintage furnitures the breakfast was awful and the staff was also not friendly.
Stayed 1 night in Nov 2018
Response from Management on 19 Dec 2018
Dear Mr. Bikesh , Greetings from Trianon Hotel, Thank you for the feed back. We would like to apologize the inconvenience during your stay This is well noted & we will discuss with our management regarding the furniture and Breakfast .

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2018
Response from Management on 19 Dec 2018
Thank you

4/10 Poor

Annina, Ruwais, UAE

Disliked: Property conditions & facilities, room comfort
Had to ask for extra towels since there were 2 of us & only one bath towels. The curtains were dirty. Ask for an extra light 3 times, even though it was written in my remarks before I came to the hotel. No refrigerator or microwave in the room. Not coming back to this hotel. They don’t care for their visitors.
Stayed 3 nights in Nov 2018
Response from Management on 19 Dec 2018
Dear Ms. Annina, Greetings from Trianon Hotel. We would like to apologize about the inconvenience during your stay . Regarding refrigerator & microwave we can provide upon request . Thank you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty & cheap
Dirty hotel and very old furniture
Stayed 1 night in May 2018
Response from Zakaria on 11 Jul 2018
kindly call me on 0553554073 to discuss your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good really compared to other hotels 3 stars
Stayed 2 nights in May 2018
Response from Zakaria on 23 Jun 2018
sorry for inconvenience, kindly call me on 0553554073 to discuss how to make you satisfied

10/10 Excellent

Min Wook

Stayed 1 night in Dec 2023

2/10 Terrible

Hicham

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Tristan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pas de prise de courant europe. Evier bouché. 1 seule serviette de toilette. 1 seul rouleau de papier toilette. Sol chambre sale. Sol cassé. Miroir sale. Pas de wifi. Personnel pas aimable
Stayed 1 night in Mar 2023

2/10 Terrible

NORDINE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel est sale. Aucun équipement n'etait disponible.
Stayed 6 nights in Mar 2022
Response from Trianon Royal Hotel Team on 16 Aug 2022
We are sincerely sorry for the inconvenience that we may have caused you during your stay. Thank you for your honest feedback as it improves our services. We strive to provide the best service to our guests and we hope to see you again at our hotels soon.

4/10 Poor

Mohamed

Disliked: Room comfort
التقييم مخيب
أجواء سيئة للغايه السرير غير مريح شكل الغرف سيئة لكن الإستقبال جيد من قبل موظف الإستقبال بالنسبة للغرف لم يكن هناك مناشفبعد الإستحمام هناك شامبوا للجسم ولم يكن هناك شامبو للرأس و لوشن للجسم
Stayed 1 night in Jul 2021
Response from Trianon Royal Hotel Team on 16 Aug 2022
We are sincerely sorry for the inconvenience that we may have caused you during your stay. We instructed our staff in regards to your review. Thank you for your honest feedback as it improves our services. We strive to provide the best service to our guests and we hope to see you again at our hotels soon.

2/10 Terrible

Jonas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårlig opplevelse!
Dårlig opplevelse. Resepsjonistene forsøkte å lure oss til å betale på nytt for både ekstraseng og frokost, selv om vi hadde fått garanti fra Hotels.com om at alt var betalt. Hybelkaninene fløt på rommet som bar tydelig preg av hardt bruk og dårlig vedlikehold. Møblene var skitne, wi-fien kom og gikk, heisen knirket og frokosten var en vits. Et VELDIG stusselig bord med kalde speilegg og poteter, og tørre loffskiver. Det var hele frokosten. Vi hadde også gledet oss til treningsrom og basseng, men med den ene skuffelsen etter den andre begynte vi å forstå at det hang i en tynn tråd. Selvfølgelig var både basseng og treningsrommet under oppussing... Når det gjelder parkering ble vi vist ned i kjelleren, men dagen etter hadde vi fått bot. Her måtte man tydeligvis registrere sitt UAE telefonnummer for å få betalt, men det glemte resepsjonisten å informere om.
Stayed 3 nights in Nov 2018
Response from Management on 21 Dec 2018
Dear Mr. Jonas, Greetings from Trianon Hotel. Thank you for your feedback. We would like to apologize for the bad experience during your stay. We will discuss to our Management regarding this matter. Thank you

2/10 Terrible

Juha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ei toista kertaa tähän hotelliin!
Epäsiistiä, kosteusvaurioita huoneessa. Aamupala niukka, kaikki kylmää (myös paistetut kananmunat, paistetut perunat olivat kylmiä...). Kahvia ei ollut yhtenä aamuna ollenkaan, syyksi kerrottiin, että kokki ei ole töissä...)
Stayed 6 nights in Nov 2018
Response from Management on 19 Dec 2018
Dear Mr.Juha, Greetings from Trianon Hotel. We would like to apologize for the inconvenience that we caused to you. We will inform to our management regarding your comments. Thank you

6/10 Okay

HYUNHJU

Liked: Staff & service
가격에 맞는 숙박
내부가 오래되어 보입니다.
Stayed 3 nights in Oct 2018
Response from Management on 19 Dec 2018
Dear Mr. Hyunhju, Greetings from Trianon Hotel. Thank you for the feedback . We will discuss with our Management regarding your suggestion. Thank you

10/10 Excellent

mogahid altahir

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Zakaria on 13 Aug 2018
We appreciate

8/10 Good

Shareif ali

Liked: Cleanliness, property conditions & facilities, room comfort
جيد لنوم
بشكل عام جيده
Stayed 3 nights in May 2018
Response from Zakaria on 21 Jun 2018
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
الفندق جيد
المكان جميل ووسط المدينة بس خدمة العملاء شوي بطيين اما الفندق جيد وقريب المحلات والأسواق
Response from Zakaria on 12 May 2018
Thanks

8/10 Good

LORENZO

Liked: Cleanliness, room comfort
Repetiría
Buen hotel y buena habitación premium. Situado magníficamente para poder ir a pie a casi todo... El único pero fue el último día, que me querían volver a cobrar las tasas
Response from zakria on 29 Apr 2018
thanks

8/10 Good

LORENZO

Liked: Cleanliness, room comfort
Aceptable y muy céntrico
Habitación premiun amplia y muy confortable. Hotel muy bien situado, al lado de todo, caminando. En líneas generales, recomendable.
Response from zakria on 29 Apr 2018
thanks