Angie. Thank you for your prompt review. It is very unfortunate that you failed to follow the booking instructions all of which you had received and opened both at time of booking and the pre arrival welcome email opened the day prior to your check in date. As per our instructions Check In is from 5pm - 8pm and guests must leave their estimated time they would like to check in by texting or calling my mobile on the number provided as this enables us to be at our small Bed & Breakfast (not a hotel) in time to meet and greet and also means I am able to plan my working day. I did not receive any check in time from yourself. The first contact I received from you was a call to my landline at 7.15pm to tell me you were on your way and according to your Sat Nav would be with us in 1 hour 30 minutes arriving to check in at 8.45pm. Nearly an hour late, for the last check-in. There was no mention of any delays or any lost luggage and I agreed to wait for your arrival. At 8.45pm you never appeared and I did not hear from you until a message was left at 9.30pm again on my landline while I had to pop out to the local shop before it closed to tell me that you had taken a wrong turning and would be another 1 hour 20 minutes, (ten minutes less than your original journey time?). I thought this strange as the airport is only just over an hour away. This now being a 10.45pm check in. As you had not left any number for me to contact you I waited but 10.45 came and again no arrival. I waited a further 45 minutes without any calls or messages from you although you had my mobile number. I had now been waiting 6 hours 30 minutes for your arrival and had to leave just before 11.30pm realising that at such a late hour now, I assumed you must have decided it was too late to expect to be checked in, disturbing guests and had therefore booked into a Hotel or Travel Lodge which do open 24 hrs and have full time reception staff. I had left a note on the door just in case you did happen to arrive. Had you informed us of your intentions initially it would have been so much more respectful and a lot less stressful for us all.

Thank you so much Rosie for your kind review. We are so glad you enjoyed your stay with us and we hope to see you visit again in the near future.Take CareKind RegardsEileen and Jim