Superior double or 2 singles Room | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Deri-Down Guest House

3.5 out of 5
Deri-Down Guest House
Hereford Road, Mardy, Abergavenny, Wales

Reviews

9.6

Exceptional

Rating 10 - Excellent. 25 out of 29 reviews" "
Rating 8 - Good. 2 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay with some lovely individual touches not seen in corporate hotels.
Stayed 1 night in Feb 2024
Response from Mike on 5 Feb 2024
Many thanks for your gracious comments we are glad you enjoyed your stay and look forward to seeing you again regards Mike

6/10 Okay

helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on 5 Dec 2023
Hi Helen many thanks for your review we are sorry it was only ok we do try to make sure everyones stay is more that they expect so hopefully next time we can kind regards Mike

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mike on 5 Dec 2023
Hi Robyn many thanks for your brilliant review we are glad you loved your stay with us and we look forward to seeing you again in the future kind regards Mike

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Welcoming and friendly
Stayed 1 night in Nov 2023
Response from Mike on 4 Dec 2023
many thanks for a wonderful review we are glad you liked your stay with us kind regards Mike

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Mike was very available, helpful and knowledgeable about the town and the surrounding area. It made for a very comfortable stay!
Stayed 2 nights in Oct 2023
Response from Mike on 31 Oct 2023
Hi Dennis glad we made your stay enjoyable and look forward to seeing you again in the future kind regards Mike

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Mike on 17 Sept 2023
Hi Paul many thanks for a rave review glad you enjoyed your stay kind regards Mike

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Mike on 6 Jul 2023
Many thanks for a fantastic review Caroline we are glad you enjoyed your stay with us and we look forward to seeing you again in the future kind regards Mike

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, comfortable stay.
Stayed 1 night in Jun 2023
Response from Mike on 3 Jun 2023
Hi Kate many thanks for a superb review we are glad you enjoyed your stay with us and we look forward to your next visit kind regards Mike

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a lovely stay at Deri-Down Guest House. Mike and Del were the perfect hosts and made sure I felt welcome and comfortable during my stay. They also gave me some good ideas and recommendations of things to do in and around Abergavenny, which was greatly appreciated. I wouldn't hesitate to return.
Stayed 3 nights in Jan 2023
Response from Mike on 28 Jan 2023
Many thanks for a fantastic review Katie we are glad we helped make your stay comfortable and informative and we look forward to perhaps seeing you again in the future Kind regards Mike & Del

10/10 Excellent

neal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly host. Excellent facilities. Nice breakfast.
Stayed 1 night in Aug 2022
Response from Mike on 23 Oct 2022
Hi Neal many thanks for a fantastic review i missed it until now but glad you enjoyed your stay with us kind regards Mike

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Beautifully Kept Guest House
I could not fault this place. Mike and Del run a beautiful and superbly kept guest house.
Stayed 2 nights in Aug 2022
Response from Mike on 17 Aug 2022
Hi Roy many thanks for a brilliant review and your gracious comments it does let us know we are doing a good job much appreciated and we are glad you enjoyed your stay with us and hopefully see you again in the future kind regards Mike & Del

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Experience
A lovely B&B with delightful service
Stayed 1 night in Aug 2022
Response from Mike on 7 Aug 2022
Hi Roy many thanks for a fantastic review we are glad you enjoyed your stay with us and we look forward to seeing you again next week kind regards Mike & Del

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Mike on 15 May 2022
Many thanks for your excellent review we are glad you enjoyed your stay and hopefully return in the future kind regards Mike

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a charming find
What a wonderful stay! Hard to find, but once there all was wonderful. Wish I had stayed longer and could have enjoyed the huge bath. The 9 am check out was only issue - my overly tired tourist bones could have used another hour.
Stayed 1 night in May 2022
Response from Mike on 15 May 2022
Hi Katherine thank you for a fantastic review we are sorry about the 9 am leave but we could have let you stay longer if you had asked us kind regards Mike

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep coming back....so must be good :)
Stayed 1 night in May 2022
Response from Mike on 11 May 2022
Many thanks Jeff see you next week kind regards Mike

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welsh welcome
Deri Down was a comfortable and well presented accommodation Breakfast was comprehensive and the oweners were approachable and friendly . Would recommend .
Stayed 1 night in Sep 2021
Response from Mike on 15 May 2022
Hi Paul many thanks for a fantastic review we are glad you enjoyed your stay with us and we look forward to seeing you again in the future kind regards Mike

10/10 Excellent

jonathon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic stay at a great guest house
This guest house accurately reflects the generous nature of the Welsh people. Kind, helpfull and always a happy smile to greet guests. There is nothing negative I can say about the Deri-Down only offer my thanks by way of this 100% positive review
Stayed 1 night in Nov 2021
Response from Mike on 1 Dec 2021
wow many thanks for a fantastic review Jonathon we are glad you enjoyed your stay with us and hopefully see you again in the future kind regards Mike

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
See you next time.
So welcoming, it's worth going to Abergavenny just to stay there. Breakfast was great, location is good for town but also for the famous Walnut Tree restaurant. Will be looking for excuses to go to Abergavenny.
Stayed 1 night in Oct 2021
Response from Mike on 3 Nov 2021
Hi Thomas many thanks for a fantastic review we are glad you had a great time with us and we look forward to seeing you next time kind regards Mike

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The owners were very friendly and helpful on local information. The room was excellent with lovely little touches like biscuits with the coffee. I would certainly return.
Stayed 1 night in Oct 2021
Response from Mike on 28 Oct 2021
Many thanks John for a fantastic review we are glad you enjoyed your stay with us and we look forward to seeing you again in the future Kind Regards Mike

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming stay
Really comfortable stay with lovely added touches like toiletries in the bathroom and generous refreshments.
Stayed 1 night in Sep 2021
Response from Mike on 15 Sept 2021
Many thanks for a brilliant review we are glad you enjoyed your stay and your gracious comments make it all worthwhile kind regards Mike & Del

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in Abergavenny
Stayed one night, room was comfortable and clean and en-suite was good. Didn’t have the additional cost breakfast. Would of liked a slightly later check out as 9.00 am seemed a bit of a rush
Stayed 1 night in Aug 2021
Response from Mike on 24 Aug 2021
Hi Tessa many thanks for a great review we are sorry about the early check out but with all the additional cleaning and sanitising we do try to get the rooms ready for early check ins but i am sure if you had asked we would have said an extra half hour or so would have been ok hopefully we look forward to seeing you again in the future kind regards Mike & Del

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel in the crown
Our room was huge with a spacious bathroom attached. Everything was absolutely spotlessly clean with free bottled water and toiletries. Parking is safe and on site. Town centre is about a 25 minute walk. Owners are very friendly and although we did not have breakfast there, they do cater for everyone including vegan and vegetarians. Stunning place to stay in 10/10. Thank you.
Stayed 1 night in Aug 2021
Response from Mike on 25 Aug 2021
Hi Shirley wow what a fantastic review we are really glad you enjoyed your stay it all makes it worth while when we receive such kind remarks many thanks and hope we see you again in the future kind regards Mike & Del

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay. Comfortable room and bed. Great breakfast. Welcoming and helpful owner. No opening window in the room but an efficient fan provided. Perhaps a bedside light would be good to
Stayed 1 night in Jul 2021
Response from Mike on 30 Sept 2021
Hi Jane we are glad you enjoyed your stay i dont know why the window didnt open as they all have to be working because of Covid precautions there is a light over the bed that is on its on switch right next to the bed i may have to point this out more often to guests i think many thanks for your review kind regards Mike

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very welcoming. Lovely rooms with ensuite.
Stayed 1 night in Jul 2021
Response from Mike on 12 Jul 2021
Many thanks for a great review we are glad you enjoyed your stay we look forward to seeing you again perhaps in the future kind regards Mike

4/10 Poor

Julie-Anne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very disappointing
The bed was very uncomfortable, there were only harsh spotlights and no lamps, the road was noisy and the windows didn't close properly, the TV had limited channels and the signal kept failing, poor sound proofing within building
Stayed 1 night in Jul 2021
Response from Mike on 6 Jul 2021
Hi Julie - Anne we are sorry that your stay was not good that is not what we look to provide we haven't had any complaints about the bed before it has been suggested about table lamps which we will look to do in future but the spotlights are on 2 switches of which there is only one above the bed with a switch by the side. The road is sometimes busy and if you have both outer windows and secondary glazing closed which all work because we have to because of ventilation for precautions you would find very good sound proofing and the 2ft thick solid walls also add to the sound proofing. The TV does have limited channels on Freeview which i think is about 88 so i am sorry there was nothing to suit you i understand there were some issues with the TV signal as we were having some very heavy shower storms for which we supplied you with a complimentary Breakfast as this was the only thing that you had complained to us about i am sorry that you felt we deserved such a low score and i am sure we will make sure it does not happen again Regards Mike

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deserves its great rating
Lovely small b&b. Very comfortable. Amazing bath very welcome after long walk. Friendly owner.
Stayed 1 night in May 2021
Response from Mike on 31 May 2021
Many thanks Mark for a fantastic review glad we made your stay enjoyable and restful we look forward to seeing you again in the future kind regards Mike

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mike on 22 May 2021
Hi Jeff many thanks for a fantastic review we are glad you enjoyed your stay and we look forward to your next visit Kind regards Mike

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Mike on 11 Sept 2020
Hi Jeff many thanks for a marvelous score look forward to seeing you again soon kind regards Mike & Del

10/10 Excellent

Chris, Birmingham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely owners, very clean and pleasant room with great bathroom and incredible shower.
Stayed 1 night in Aug 2020
Response from Mike on 23 Aug 2020
Hi Chris many thanks for your great comments we are really glad you enjoyed your stay with us kind regards Mike