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Reviews of Great Western Hotel Aberdeen

3.5 out of 5
Great Western Hotel Aberdeen
239 Great Western Road, Aberdeen, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 72 out of 250 reviews" "
Rating 8 - Good. 103 out of 250 reviews" "
Rating 6 - Okay. 50 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 7 out of 250 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great. The management and staff are extremely accommodating and nothing is any problem for them. They are all very helpful and friendly. The rooms are nice and clean, and very quiet. I’d highly recommend staying here 😊
Stayed 3 nights in Jan 2024

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, room comfort
My room was directly above the outside smoking area of the pub down stairs. The window had a small vent that couldn’t be closed and I could smell smoke in the room it was terrible. I would never stay her again and was really disappointed.
Stayed 3 nights in Oct 2023

6/10 Okay

Brianne

Stayed 5 nights in Sep 2023

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel . Staff are excellent . Nice mix of locals and travellers use the pub . Thanks for a great stay
Stayed 4 nights in Sep 2023

6/10 Okay

John, Livingston

Travelled with partner
Disliked: Property conditions & facilities
The room was badly needing redecorated. Black mould on window seals and shower sealant. Also, as they don't do any breakfasts, at least they could provide directions to the nearest cafe, but they didn't. I would not recommend this hotel.
Stayed 1 night in Sep 2023

4/10 Poor

Donna

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Poor Accommodation - expensive for what it is
Poor location, limited car parking - on street as 5 spaces at hotel were full. No wifi code offered or available. Room had a lingering odour. Blind in bedroom was broken. No hairdryer in room. Pillows were awful. On a positive towels were white and fluffy
Stayed 1 night in Sep 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service
Property clean and neat. No breakfast served
Stayed 1 night in Sep 2023

4/10 Poor

Irshad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
A great value hotel for a nights stay in town.
Stayed 1 night in Sep 2023

6/10 Okay

David

Stayed 1 night in Sep 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business stay
This was a room only booking as the hotel does not offer breakfast. However the room was better than I expected. It was clean, warm, comfortable and provided all I needed for a one night stay. Initially I was a little concerned it might be noisy and difficult to get sleep as room was located directly above the reception and bar area but it was quiet and I did not experience any problems. Happy to stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Negar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cosy place with lovely staff.
Stayed 2 nights in Aug 2023

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Reception is secured by a keypad, which we were not informed of code,and bell.which we tried more than twice with no response but eventually allowed entry by another customer. Bar patrons were smoking next to reception which was disgusting as we had to stand in a smoky atmosphere before we got entry. On entry again bell to summon receptionist and again a wait. Advertised car parking. Very limited 6 spaces for 25 plus rooms and know 1 was taken by staff but suspect more were staff so really no parking for patrons. Room was clean and tidy and bed clean and comfortable but toilet seat was not secure and slid all over the place. Only mirror was in bathroom which caused problems especially with my wife as she uses a mirror most mornings to dry and style hair and apply makeup which I think would apply to most women. We decided to choose the=is hotel as it was here that we met and definetely not up to the high standard of The Struan Hotel as it was then. Summing up were very disappointed as we could have paid the same for a hotel with breakfast included and better kept facilities and more hospitable.
Stayed 1 night in Aug 2023

6/10 Okay

Sharon

Stayed 5 nights in Jul 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Stayed 2 nights in Jul 2023

4/10 Poor

Kevin

Stayed 1 night in Jul 2023

4/10 Poor

Daniel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy!
Slept in room 101 for 3 nights. Loud parties either in a close room or the pub downstairs 2 nights. Could also hear every person that went past on the stairs or the door (which is capital every room). So constantly woken. Worst nights sleep I’ve had in a hotel
Stayed 3 nights in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Convenient Location, clean and quiet. Would have appreciated a breakfast provision,
Stayed 1 night in Jun 2023

8/10 Good

Cheveze

Stayed 2 nights in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff good price
Stayed 2 nights in Jun 2023
Response from Management on 13 Jun 2023
Good morning,Thank you for your review, we much appreciate it.

6/10 Okay

Eileen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fine for 1 night
Clean comfortable room. No breakfast facilities and no hairdryer in room. Was fine for 1 night but wouldn't stay longer.
Stayed 1 night in Jun 2023
Response from Management on 13 Jun 2023
Good morning,Thank you for taking the time to submit a review.We have not done breakfast for several years and our website does state breakfast is not an option. There are several cafe's within walking distance of the hotel and we have hairdryers available on request, along with irons and ironing boards.We hope to welcome you back soon.Regards

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was fine to eat on the premises
Stayed 2 nights in May 2023
Response from Management on 13 Jun 2023
Good morning,Thank you for your review, we appreciate it.Regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in May 2023
Response from Management on 13 Jun 2023
Good morning,Thank you for your review, we very much appreciate it.Regards

8/10 Good

John

Stayed 1 night in May 2023
Response from Management on 13 Jun 2023
Good morning,Thank you for your review, we very much appreciate it.Regards

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Good stay breakfast good. Dog friendly accommodation. Near centre
Stayed 1 night in May 2023
Response from Management on 13 Jun 2023
Good morning,Thank you for your review, we appreciate every review we receive.Regards

10/10 Excellent

Alexander

Stayed 1 night in Apr 2023
Response from Management on 13 Jun 2023
Good morning,Thank you for taking the time to submit a review, we very much appreciate it.Regards

8/10 Good

N

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good hotel , needs an update
Comfortable room and bed . Shower not very good at all , seemed to go Everywhere except on you , room in need of a refresh . Bulb gone in lamp, forgot to tell reception . TV tiny and ancient , again could do with updating . Bar staff and lady on reception very friendly and helpful
Stayed 3 nights in Mar 2023
Response from Management on 18 Apr 2023
Good afternoon,We appreciate you taking the time to submit a review.Thank you for highlighting the shower and light bulb issue and we will have this rectified.We look forward to welcoming you back very soon and if we can assist with anything further, please let us know.

8/10 Good

louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, basic room good location
Basic room at a reasonable price, no breakfast available, but cafe nearby at Hammerton store.
Stayed 1 night in Feb 2023
Response from Management on 22 Feb 2023
Good afternoonThank you for taking the time to submit a review, we appreciate it.

4/10 Poor

Lynne

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was January ...
Lots of smiling helpful faces, even though I turned up after 11:30 pm. Bed was comfortable, floorboards were so creaky, I was scared I'd wake people up in the wee small hours : )
Stayed 1 night in Jan 2023
Response from Management on 22 Feb 2023
Good afternoon,Thank you for your review and we are pleased to here that you received a friendly welcome.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Gerard

8/10 Good

Ian, Epsom

Travelled with family
Liked: Cleanliness, staff & service
Restaurant staff were superb.
Response from Management on 22 Feb 2023
Good afternoon,Thank you for your review and we hope to welcome you back very soon.

2/10 Terrible

Sharon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever! No parking facilities, staff had to be found in bar area to get any assistance Rooms smell Place is very tired and run down No one available to check out Party that ran until 3am which our room was directly above. The manager did move us room & offer full refund which was appreciated for 2nd night but that room also smelled, however was quiet Definitely would never stay here again.
Stayed 2 nights in Dec 2022

8/10 Good

Brain

Stayed 1 night in Dec 2022

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for shops and restaurants but far enough away from the hustle and bustle so nice and quiet.
Stayed 1 night in Dec 2022
Response from Management on 8 Dec 2022
Good afternoon,Many thanks for taking the time to submit a review.We very much appreciate it.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2022

4/10 Poor

Shirley

Travelled with partner
Liked: Cleanliness
A drain outside our window dripped all night
Response from Management on 8 Dec 2022
Good afternoon,Thank you for your review and making us aware of the drain issue and we will have this attended to.

8/10 Good

Brenda

Liked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Laura

Stayed 1 night in Nov 2022

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Inn in a very quiet neighborhood. The pub downstairs is great, the rooms are clean, warm & cozy.
Response from Management on 8 Dec 2022
Good afternoon,Thank you so much for your review and we are glad you enjoyed your stay with us.We hope to welcome you back very soon.

6/10 Okay

Alfred

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Never again.
This hotel was advertised as having limited parking. I reality there were so few space that by the time the staff had parked there were no spaces for guests. Kept waiting to check in while receptionist finished her cigarette and personal telephone call. Room was ok except it was directly above smoking area which was in use by noisy drinkers until gone one o'clock in the morning. The room service was limited to bed being made and bin emptied. Dirty cups not replaced and tea, milk and coffee not replenished. I doubt very much whether I'll be returning.
Stayed 2 nights in Nov 2022
Response from Management on 8 Dec 2022
Good afternoon,Thank you for your review and valued feedback.We will certainly be looking into your issues. Unfortunately our bar is licensed until 1am, but we do try to ensure the noise is kept to a minimum.We hope you will come back very soon.

6/10 Okay

James

Disliked: Staff & service
Give it a miss.
Room was basic ,deco depressing. Room was above bar so you got noise up to 1130 pm. No breakfast service. No one man's reception area. Bar was public bar ,full of local men and very load. Would not stay again ,was looking for a quiet relaxing weekend. Only good bit was restraunt food.
Stayed 2 nights in Nov 2022

10/10 Excellent

Sandra

Stayed 1 night in Nov 2022
Response from Management on 8 Dec 2022
Thank you for taking the time to submit a review after your stay. We very much appreciate it and look forward to welcoming you back very soon.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff nice and quite
Response from Management on 8 Dec 2022
Good afternoon Kevin,Thank you very much for your positive review.It is very much appreciated.

4/10 Poor

Idris

Stayed 1 night in Oct 2022
Response from Management on 4 Nov 2022
Good afternoon Idris,Thank you for your review.In order to improve or guest experience, can you advise your issues so we can look to make any changes required?

10/10 Excellent

Davina

Stayed 1 night in Oct 2022
Response from Management on 4 Nov 2022
Good afternoon,Thank you for taking the time to rates us. We appreciate it.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at all. Looked like the room had recently been refurbished with the last few months. One night stay and it suited me perfectly.
Stayed 1 night in Sep 2022
Response from Management on 5 Oct 2022
Good evening Brian,Thank you for your review, much appreciated.We hope to welcome you back very soon.Regards

4/10 Poor

Nuria

Stayed 1 night in Sep 2022
Response from Management on 5 Oct 2022
Good evening Nuria,Thank you for your review.We do value all feedback and hope to welcome you back to our hotel very soon.Regards