Al Ain Hotel Guide - 5 stars Hotels in Al Ain, United Arab Emirates

I had moved to this Hotel due to an issue at another local hotel. To say I was impressed is an understatement. Staff are highly well trained and motivated, from arriving at Reception, through to room check in, I felt that I had arrived somewhere, which was truly special. A special thanks to the young Greek Receptionist who excelled in her duties and was a true ambassador of the Rotana values Staff are attentive to every need and should be commended for their attention to detail and exceptional high standards. The room was outstanding, incredibly clean and well maintained. Food quality is high, with dishes catering for all nationalities. The onsite bar is a lively place to meet, drink, eat and socialise. Bar staff make you feel as if you have visited your local bar. I can not find a single fault in this hotel, I will certainly use it again either for business or pleasure. Highly recommended

I took a mini-break with a friend and stayed at the Hili Rayhaan and I was blown away by their amazing staff, accommodations, and facilities. All the staff I came across dying my stay was kind and friendly - there was always someone offering to help. When I asked the front desk for a few items I needed for my room, they took care of it and had it delivered to my hotel room before I got back! There wasn't a spa at the hotel but my friend and I went to the Spa at the attached mall. I had hoped that hotel guests would have discounts or packages but unfortunately there was not. However, it was great to be able to choose from the restaurants available at the mall. Overall I had a great time and would highly recommend anyone looking to stay at the Hili Rayhaan hotel. Have fun!!

Overall, the facility was nice. The reception and pool staff were rude and did not communicate well with us. Paying $20/day for Wifi was ridiculous; which started us all off on a bad foot. Breakfast was not included, also a bummer.