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up graded my room to have a view of the bay and the sun set each night. the room was very nice clean and comfortable and I really like the balcony I could walk out on and sit and watch the ships and sail boats in the bay. Also enjoyed all the extra amenities such a pool, spa and weight room which ...
This premium hotel has so much to offer: great service, full range of amenities and nice rooms. We love that there is everything you need on property & so many activities included like exercise classes, pm movies at the pool. The staff is wonderful too!
The staff is very attentive. The beds seem a little soft. Would recommend they rethink the policy on the parking however. For such a nice hotel they shouldn't have to force guests to use valet and then charge them $40/day. That was a big surprise downer.
The Hard Rock is in a great location. We were able to walk to the harbor, Petco park and balboa park. The staff were friendly and helpful. Maryjane cafe was perfect for breakfast. The pool and spa area is large with comfortable seating. The room had a street view, which was interesting to sit on ...
Valet guys were probably the most helpful and friendly out of the staff. We had terrible poolside service until the girl's shift ended and the next girl was excellent, on top of it!! food was fantastic. Front desk staff was eh. Facilities were beautiful, room was nice with recently renovated ...
Beautiful hotel, perfect location, staff was great, room was clean and comfortable. My only complaint is the hotel is huge. Lots of amenities but lots of guests and very busy.
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