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Overall good hotel. Staff I encountered were fantastic. Room cleanliness was the main item I felt could be improved. Also the sink in my bathroom didn't drain which I informed FO of upon checkout.
Good hotel for the price. Nice staff . Had some non smoking areas- wish there were more. Spa was higher priced than Las Vegas Spa. Be aware of the $ 25.00 a day resort fee, but parking was free. Overall, a very nice experience. Great for a convention site.
The room was very comfortable. Wish my family of 4 could've used more of the amenities for the resort fee we were charged. Will definitely consider this hotel again when we stay in Reno
We were extremely impressed with this hotel. We stayed in the Sierra section or wing and found our room very comfortable and clean. The staff we encountered were all friendly and very professional. When walking through the hotel property we saw many workers cleaning and painting, paying attention ...
great experience, confortable and with a lovely view. Valet Parking is an abuse... Consider an extra resort fee!!!
Gorgeous hotel on the lake! This is what this side of the lake has been missing: a five start resort with a five star experience. Every staff member goes out of their way to make you feel welcomed and cared for. The spa is not to be missed. I truly cannot wait to go back!
We truly enjoyed the ambiance and warmth of the room. We were slightly disappointed when upon checkout, the room we had initially booked at One Village Place by Welk Resorts was unavailable due to an air conditioner failure. This was a little upsetting initially because we were excited for the One ...
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