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Reviews of Imperial Motel

2 out of 5
Imperial Motel
#240 Cariboo Hwy., 100 Mile House, BC

Reviews

6.8
Rating 10 - Excellent. 30 out of 166 reviews" "
Rating 8 - Good. 56 out of 166 reviews" "
Rating 6 - Okay. 41 out of 166 reviews" "
Rating 4 - Poor. 24 out of 166 reviews" "
Rating 2 - Terrible. 15 out of 166 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Provided safe and affordable night sleep
Stayed 1 night in Apr 2024
Response from staff on 21 Apr 2024
Thank you Brian for the review. We are looking forward to welcome you in the future.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was updated and very clean. It was stocked with everything needed and the microwave and fridge both worked. The outside of the property was a little messy but the room was great.
Stayed 1 night in Sep 2023
Response from staff on 26 Sept 2023
Hello Jade, thank you for the review. We are glad that you enjoyed your stay at Imperial Motel. We hope to see you again. Thank You.

4/10 Poor

chris

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room door was not locked. The lock didn't work at all. No other rooms available. No offer to repair. Loud. Could clearly follow the conversation in the room next door.
Stayed 1 night in Sep 2023
Response from staff on 21 Sept 2023
Thank you for the review, we will look into the matter.

6/10 Okay

Jerene

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Ok for one night
Response from staff on 18 Sept 2023
Hello Jerene, thank you for the review.

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Listed as newly renovated but clearly not, ceiling was dirty and there was a large patch of missing paint on the wall. Bathroom had someone else’s hair in shower.
Stayed 1 night in Sep 2023
Response from staff on 9 Sept 2023
Thank you for the review. We will look into the matter.

2/10 Terrible

Fraser

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard bed, gross linens, no hot water.
Stayed 1 night in Sep 2023
Response from staff on 8 Sept 2023
Thank you for the review

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good locations, have many restaurants.
Stayed 1 night in Aug 2023
Response from staff on 7 Sept 2023
Hello Dorothy, thank you for the review. We are glad that you enjoyed your stay at Imperial Motel. We are looking forward to see you again. Thank you

8/10 Good

Grant, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel condition was commensurate with the price.
Stayed 1 night in Aug 2023
Response from staff on 31 Aug 2023
Hello Grant, thank you for the review.

2/10 Terrible

Jaret

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was still under construction. Half painted, bathroom fan barely working and extremely noisy, no water pressure, bathtub doesn’t drain, towels are worn out. Soap was like wax and the shampoo was basically the size of a ketchup packet. Overall one of the worst places I have stayed in but was the only one available in a emergency situation
Response from staff on 25 Jul 2023
Thank you for the review

4/10 Poor

Rob

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Old room, unless kitchen only cutlery and dishes for 1 person, we weer with 4 persons, bath not clean, only towels for 2, poot air conditioning
Stayed 1 night in Jul 2023
Response from staff on 24 Jul 2023
Hello Rob, thank you for the review. You can always ask for extra towels when there are more than two people. Thank you

8/10 Good

Gil

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from staff on 19 Jul 2023
Thank you for the review

6/10 Okay

Scott

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from staff on 7 Jul 2023
Thank you for the review

10/10 Excellent

sonny

Stayed 1 night in Jun 2023
Response from staff on 23 Jul 2023
Hello Sonny, thank you for the review. WE are glad that you enjoyed your stay at Imperial Motel. Thank You

2/10 Terrible

Courtney

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from staff on 3 Jul 2023
Thank you for the review

8/10 Good

debbie

Travelled with partner
Liked: Cleanliness, staff & service
For a two star hotel it was good. It is right beside the highway so it was fairly noisy.
Stayed 1 night in Jun 2023
Response from staff on 15 Jun 2023
Hi Debbie, Thank you for the review.

2/10 Terrible

Sharon

Liked: Cleanliness
The stay was great until early morning. The people in the next room had a domestic dispute of the physical nature. I was so scarebags and got the heck out of there.
Response from staff on 13 Jan 2023
Hello Sharon, thank you for the review. The people in the next room were your friends. You guys booked rooms online for the same night and we gave you rooms next to each other because you guys are friends. We had other guests staying in the motel. After all this, you are also posting a bad review online.

4/10 Poor

Alan

Stayed 1 night in Jan 2023
Response from Staff on 7 Jan 2023
Thank you for the review

10/10 Excellent

Corina

Stayed 1 night in Dec 2022
Response from staff on 16 Nov 2023
Thank you Corina for the review.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they served me quickly and were very kind
Stayed 1 night in Nov 2022
Response from Staff on 25 Nov 2022
Thank You Sharon for the review.

10/10 Excellent

Sharon

I liked the service
Stayed 1 night in Nov 2022
Response from Staff on 28 Nov 2022
Thank you Sharon for the review. We are glad that you liked your stay at the Imperial.

10/10 Excellent

Kristy, Surrey

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s COLD in here even with the heaters cranked. But at least it’s quiet.
Stayed 1 night in Nov 2022
Response from Staff on 6 Nov 2022
Thank you Kristy for the review.

6/10 Okay

Fern

Liked: Staff & service
Disliked: Property conditions & facilities
The lady at the front desk was very nice, I was disappointed in the bed, it was very hard and quite uncomfortable, the walls are very thin so noise from other rooms and people talking outside and the traffic from the main street was loud and made sleeping difficult, but the price was pretty good so I guess you get what you pay for!!
Stayed 1 night in Oct 2022
Response from Staff on 31 Oct 2022
Thank You Fern for your review.

2/10 Terrible

Cynthia

Stayed 1 night in Oct 2022
Response from Staff on 15 Oct 2022
Hello Cynthia, not sure why you gave the review when you did not even stay at the Imperial. You had the room reserved. Neither you showed up nor you tried to contact us that you are not coming. We are open till midnight and we waited for you till then. Thank You.

6/10 Okay

Roy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
easy access from the highway bathroom fan very noisy and could not be turned off separate from the light
Stayed 1 night in Sep 2022
Response from Staff on 8 Oct 2022
Thank you Roy for the review. Bathroom fan switches are separate from the light switches in all the rooms. We will look into the matter. We will make sure to make your next visit even better. Thank you again.

8/10 Good

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the convenience of the motel--close to all the amenities we needed.
Stayed 1 night in Sep 2022
Response from Staff on 9 Sept 2022
Hello Connie, Thank you for the review. We are glad that you enjoyed your stay. Looking forward to welcome you in future. Thank you.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central clean and tidy
Stayed 2 nights in Aug 2022
Response from Staff on 3 Sept 2022
Thank you Mark for the review. We are glad that you enjoyed your stay at Imperial Motel. We look forward to seeing you in future. Thank You again.

6/10 Okay

Diane

Travelled with pets
Disliked: Staff & service, property conditions & facilities
Have service dog/tried to charge me pet fee. Found pills left on floor when arrived, Was in kitchen room, would be great if i was 6 ft. Every thing was so high I could not reach the shelves with out a step stool. I am short. I am a senior it was a hike to get to the room. There was no grass only gravel parking lot. When arriving someone left there dog tied to the stairs, had to pass with hands full and dog under foot to get past to get too room. didn't go over well. would not stay there again. Not recommended.
Stayed 1 night in Aug 2022
Response from Staff on 1 Sept 2022
Hello Diane, Thank you for the review. We let every guest know that there is 10 pet fee, but when you told us that it is a service dog we did not charge anything. You reserved a standard room, but we upgraded it to the kitchen without any extra charges. Thank you

2/10 Terrible

Diane

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Check room before you book, our room was in the middle of a reno ( I would advise the hotel to get their money back because a armless monkey could do a better job) you have to basically straddle the toilet to open or close the door, drywall mud on door handle, front door you can see outside through door jam so anytime someone smokes it comes right into the room.
Stayed 1 night in Aug 2022
Response from Staff on 13 Oct 2022
Hello Diane, thank you for the review. We are sorry that you did not have a great experience. We are working on to put new doors.

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2022
Response from Staff on 22 Aug 2022
Hello Mohammad, thank you for the review. We are glad that you enjoyed your stay at the Imperial Motel. We will look forward to seeing you in future.

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t pay me to stay there
Had two young kids 6 and 10. Had two ferry wait from Vancouver island and had got delayed by an accident so came in late. Wouldn’t pick up phone or open door so had to pay for a room I reserved and couldn’t even stay at. Wouldn’t recommend them for anything. We slept in truck
Stayed 1 night in Aug 2022
Response from Staff on 13 Oct 2022
Hello Craig, thank you for the review. We close at midnight and it is mentioned on all the websites. Sometimes accidents happen and the guests phone us and inform us that they will be coming late and we do wait for them even after midnight. There was no one in the office to answer the phone after midnight. We feel sorry that you had to sleep in the truck.

4/10 Poor

Alecia

Stayed 1 night in Jul 2022

10/10 Excellent

Annmargaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were very accomidating to what i asked for ..very pleased
Stayed 1 night in Jul 2022
Response from Staff on 23 Jul 2022
Hello Ann Margaret, thank you for the review. We are glad that you enjoyed your stay at the Imperial Motel. We will look forward to seeing you in future.

10/10 Excellent

Sueanne S H

Stayed 1 night in Jul 2022
Response from Staff on 24 Jul 2022
Hello Sueanne, thank you for the review. We are glad that you enjoyed your stay at the Imperial Motel. We are looking forward to welcome you in future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
it was ok for the price
Stayed 2 nights in Jul 2022
Response from Staff on 15 Jul 2022
Thank you for the review.

4/10 Poor

John

Liked: Cleanliness, staff & service
Noisy with party goers loud until 4;30 am Obviously road construction or pipeline workers. Work boots all over the outside of rooms. Would have gotten a better rest if I just pulled over and slept in the car at a rest area.
Stayed 1 night in Jun 2022
Response from staff on 2 Jul 2022
Hello John, Sorry that you have a bad night. Please if you would have told us at the time, we could have asked them to quiet down. We apologize for not knowing at the time and this happened.

6/10 Okay

Linda

Liked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in 100 Mile House, BC
We were impressed by the awesome room that we had. It was clean and very nice. The bathtub was large and the bathroom was beautiful. The girl at the front desk was very friendly and it was fun to actually check in with her. This will be our home away from home when we come back to visit our friends again.
Stayed 1 night in May 2022
Response from Staff on 12 Jun 2022
Hello Dianne, Thank you for the review. We are glad that you liked our service and had a wonderful stay. We can not wait to see you again soon. Thank you again.

8/10 Good

Selina

Stayed 1 night in May 2022
Response from Staff on 28 May 2022
Hello Selina, thank you for the review. We are looking forward to see you again. Thank you.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good quality motel for the low price. Can park right in front of your room. Easy walk to stores and restaurants. Noisy from people on balcony and in room above us,
Stayed 2 nights in Apr 2022
Response from Staff on 28 Apr 2022
Hello Robert, Thank you for the review.

8/10 Good

Brigitte, Hagensborg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accomodating.
Stayed 1 night in Mar 2022
Response from Staff on 23 Mar 2022
Thank You

8/10 Good

Neil

Stayed 2 nights in Mar 2022
Response from Staff on 12 Jun 2022
Hello Neil, Thank you for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Staff on 2 Feb 2022
Thank You

6/10 Okay

Zane

Travelled with family
Disliked: Staff & service
Just barely OK
The motel is ok, but just ok. The woman at the desk spent 10 minutes looking at hotels .com to see if I paid or not, while I waited. It always makes a bad impression when people assume you are a thief and a liar as soon as you walk in the door. If I were trying to get something for nothing, I would do so at a far better place than that. Better for crews than families.
Stayed 1 night in Nov 2021
Response from Staff on 29 Nov 2021
Thank you for your review. We are sorry that you did not have a good experience. We understand that you had to wait a couple of more minutes than the time a regular check in takes. We did apologize a couple of times while you were waiting for the check in that there was something wrong with the system, which we were not aware of. We never assumed that our guests are liars and never disrespected you. Thank you for your stay.

6/10 Okay

Trudy, Vernon

Travelled with pets
Liked: Staff & service
Great location. I like that my car was just a few steps away from my room. It is an old facility that has been updated somewhat. Unfortunately a group of four crew men were partying in the room above me. The walls and ceilings were very thin at that point.
Stayed 1 night in Nov 2021
Response from Staff on 16 Nov 2021
Thank You for the review.

10/10 Excellent

Geraldine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lady at front desk. Quiet room.
Stayed 1 night in Sep 2021
Response from Staff on 1 Oct 2021
Thank You for the review.

6/10 Okay

Ashley

Liked: Staff & service
Stayed 2 nights in Sep 2021
Response from staff on 29 Sept 2021
Thank You

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from staff on 28 Sept 2021
Thank You.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Walls are extremely thin and you can clearly hear conversations in the next room. Room cleanliness ok. Bed was extremely uncomfortable and I ended up slipped in the car for part of the night (to get some quietness).
Stayed 1 night in Aug 2021
Response from staff on 29 Aug 2021
Thank you for your review. We will look into the matter.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The room is being renovated. The bathroom and kitchenette have nice fittings. Drywall isn’t finished being painted. It’s odd that they rented an unfinished room. The furniture is old and battered. The mattress is VERY firm and I slept very uncomfortably on it. There were no amenities at all; you couldn’t even buy bottled water, and since the local water is heavily chlorinated, you might want to. When I arrived, the door was locked and said “back in 15 minutes “. I waited about 20 minutes before calling. Another couple had been waiting longer than me. The clerk immediately came to open the door and apologized, saying she had been talking to someone at the back. I guess you can’t expect much for $100 anymore.
Stayed 1 night in Aug 2021
Response from staff on 18 Aug 2021
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bed kept moving fr the wall
Stayed 1 night in Aug 2021
Response from staff on 13 Aug 2021
Thank you for your review. We will look into the matter.