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Reviews of Swiss Star California

3 out of 5
Swiss Star California
Asylstrasse 125, Zürich

Reviews

6.8
Rating 10 - Excellent. 50 out of 281 reviews" "
Rating 8 - Good. 94 out of 281 reviews" "
Rating 6 - Okay. 72 out of 281 reviews" "
Rating 4 - Poor. 36 out of 281 reviews" "
Rating 2 - Terrible. 29 out of 281 reviews" "

7.8/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Naghman

Liked: Cleanliness
bed sheets cover was barely insufficient for two co sharers .
Stayed 1 night in Sep 2023

10/10 Excellent

Kamal, Irvine

Stayed 2 nights in Sep 2023

4/10 Poor

Brett

Disliked: Amenities, property conditions & facilities
Poorly maintained Fan so broken and out of balance that it couldn’t be used Shower head hose broken and sprayed all over the bathroom Was advised routine maintenance was to occur during my stay, so I told them about these issues, but nothing happened Was advertised as daily maid service. Didn't happen The common area is filthy. If you a light sleeper, I suggest staying somewhere else. The trolly tram runs directly outside
Stayed 3 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness
review
the building , its old and dated but it is cheap and to be fair and the room was tidy / good location for what we required , parking was an issue tho
Stayed 1 night in Jul 2023

4/10 Poor

Ruby

Disliked: Cleanliness, amenities, property conditions & facilities
Fine for a short cheap stay. But otherwise - Black mould. No soap or dish soap to wash anything. The kettle and some appliances can’t be plugged in because they don’t supply adaptors. And a lottt of spiders.
Stayed 2 nights in Jul 2023

8/10 Good

Mariia

Liked: Cleanliness, amenities, property conditions & facilities
The neighbourhood is really nice, easy to get on transport. What was a bit confusing when I got keycode when registered I thought it was the room code. I got an email the day before about mainfloor access code and didn’t know it was room code as well. So was a bit stressed when tried KeyCode and it didn’t work. Just randomly punched in main floor door code and it opened the room.
Stayed 1 night in May 2023

10/10 Excellent

Shawn

Liked: Cleanliness, room comfort
Value for price
Only booked this because it was close to an event I was attending and was happy at the price. I was surprised by all the in-room amenities because I want looking for that. A person staying longer would have benefited from the kitchen, dining table and ironing board. I was impressed by the large bathroom including a whirl pool bath tub.
Stayed 1 night in Mar 2023

2/10 Terrible

An

Disliked: Cleanliness, room comfort
You have been warned : do not stay here is you don’t want your money to be stolen, stranger entering your room when you are naked, no toilet paper for the whole trip and climbing up 4 huge staircases with your big suitcase. I paid quite a lot for this property for 5 nights, and it has been the worst nightmare of my 2 months traveling through Europe. Its the worst property I ever stay in in my entire life. First, it is very far from city center. Second, they double charged you and acted stupid when you wanted your money back. Jerome who is a staff here ignored my request to have toilet papers for the whole trip and ignored my request to refund me for the double charge. My friend and I ended up rushing to groceries to buy toilet paper as the staff here can’t be contacted when you need them. Trash is not collected in the room, no change of towel, they said they don’t do that for anything less than 7 nights (we stayed 5 nights). Such a horror! do not stay here. Save yourself from nightmare like mine.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
The studio was good but the bin in the kitchen was full of garbage (milk cartons, egg cartons, etc) and the wall at the side of the table was falling apart, the paint even got in my husband's jacket.
Stayed 1 night in Dec 2022

4/10 Poor

Laura

Stayed 1 night in Sep 2022

2/10 Terrible

Liwanu

Stayed 3 nights in Aug 2022

6/10 Okay

Henrietta

Stayed 1 night in Aug 2022

10/10 Excellent

Ramses

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked that you have your own kitchen. I did not like that there is no lift .
Stayed 1 night in May 2022

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness
Our not so nice Swiss stay
No communication from owner to allow bags in room early! Bathroom was unclean and smelled like cigarettes, kitchen was extremely small and only had 1 pot and 1 pan, and the pan was in poor shape, room was unclean and dusty, very noisy at night!
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Good location, clean
The hotel has an automated check-in and check-out system. The staff sends you all information in advance - it is easy to find. The place is nothing special but clean and quiet, ideal to stay for a couple of nights. The hotel is close to a tram stop that takes you straight to the city center and train station.
Stayed 3 nights in Dec 2021

4/10 Poor

Ernst

Travelled with group
Disliked: Cleanliness
Strange habitants - Alcoholic, Marihuana etc.
Stayed 3 nights in Dec 2021

6/10 Okay

James

Travelled with group
Stayed 1 night in Sep 2020
Response from Olivia on 14 Oct 2020
Dear James Thank you for leaving a feedback after your stay. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotei
Very pleasant house with nice receptionist. Self check in and reservation was easy.location is excellent. Very pleased and will return.
Stayed 4 nights in Jul 2019

6/10 Okay

P

Business traveller, Travelled with partner
Disliked: Amenities
Pros: Good location. Had line of sight with fireworks during Zurifest. Mostly clean. Cons: Ridiculously small bathroom. Shower head is not ideal. Slanted roof above bed and bathroom. Unintuitive check in hidden behind garage. Very hot in the summer. No AC.
Stayed 5 nights in Jun 2019

10/10 Excellent

uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Details are not updated properly in website. Booked the property as a Hotel. But it's a business apartment.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is like small apartments. Rooms have Balcony, fridge, kitchen, private bathroom. Pretty good overall
Stayed 1 night in Mar 2019

8/10 Good

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, simple room
My stay was quiet and comfortable, with help from an accommodating staff. The room came as advertised—simple and with basic necessities for a short stay. There is a great restaurant on the ground level, which is a plus.
Stayed 1 night in Feb 2019

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place in Zurich !
Never again, with such booking type, you call the place and get reply for a restaurant table. There is no reception for checking-in nor for checking-out. What a mess ! The worst so called hotel you may have in this site. I do not understand how this can fit in your hôtel.com site !
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Location of the property is decent but the bathroom was in terrible condition, the shower head was badly damaged and there was a strong smell of mold in the bathroom. The checkin process was quite complicated as there is no official front desk, the property is managed by the restaurant staff in the lobby which were not all up to speed on the checkin/check out process. Overall not a great experience.
Stayed 2 nights in Aug 2018

6/10 Okay

Keren

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
noisy
Stayed 1 night in May 2018

4/10 Poor

farshid

Liked: Cleanliness, room comfort
Disliked: Staff & service
Impolite staff
There is no elevator,30 minute walk to city center, pot without lid,street traffic too noisy and grumpy & offensively impolite staff. Clean room, quite&nice neighborhood, 5 minute walk to tram(2.70 CHF)
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Value for Zurich
Hotel was perfect for our stay with clean room and great bathroom.
Stayed 2 nights in Oct 2017

8/10 Good

Jens, Watford, England

Liked: Cleanliness, room comfort
Good Hotel with comfortable rooms
The hotel is ccessible via good transport links to the Centre. Rooms are reasonably spacious with comfortable beds, a small table, a writing desk and a well-equipped 2-hob kitchenette. There is a mini-supermarket nearby. On the downside, Wi-Fi was not very stable and the reception desk is not manned all the time. This means that check-out can be a challenge. I had to leave the key and then confirm payment by phone with the receipt being e-mailed. It is a good hotel, though, and reasonably priced for what you get.
Stayed 3 nights in Jul 2017

2/10 Terrible

ER, Puerto Rico

Disliked: Staff & service, property conditions & facilities, room comfort
No assistance Room not what I reserved no air cond
This was a nightmare. I requested 3 beds the room only had 2 twins bed with no other space for another bed. Reservation was cancelled prior arrival and we had two make a new one. Nobody in reception to help. No elevator for bags and luggage and No Airconditioning in a 73F degree weather
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Zurich Cozy Retreat
My husband and I are world travelers....we were excited about visiting Zurich to experience its wonderful culture....We traveled a great distance (Little Rock, Arkansas) which took almost a day to get from the US to Switzerland. We were greeted at the airport with friendly customer service agents at the tourist information booth. We had no problem getting from the airport to the hotel....tired but looking forward to the new adventure of Zurich! When we arrived at the hotel reception area, not a hello welcome to Zurich! but you're here to early and check in time isn't until 2pm was our greeting front desk agent, not sure of the correct spelling.....don't know what changed her mind but we were able to check in later we went out and needed directions and info....her mannerism and attitude was not friendly and I had to keep asking for additional information (tram service, or taxi, distances to certain areas, walkable or not) general info that most tourists need help with.....we stayed 5 days at this small modern, beautiful, quiet hotel. But she was the only staff person we encountered and was not friendly at all. LOVE the hotel, this staff person needs to be more friendly toward visitors sometimes this makes the difference whether we might return or recommend the hotel to others.

8/10 Good

Tomas

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room but difficult with parking and check in
Very limited parking and also there no one there after 5pm and didn't answer the emergency number for a few times, people are meant to enter their booking reference in a self check in machine, but mine wasn't recognised and then the lady said why didn't you enter your last name? As if people are getting creative when they're clearly asked for for a booking reference. Room isself was ok, bathtub and shower and little kitchen, clean, nice, all ok, except didficult check in, parking.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick stay!
We found the check in process to be difficult. The building was hard to find. Once we located the building, the entrance was in the back. You then walk three flights up where you will find the check in desk. The room was very small, but that is to be expected I suppose. The bathroom was a relatively fine size actually. There was no AC (as stated). The towels and sheets were all very clean. We only stayed one night and it served its purpose!

8/10 Good

Dhaval PAtel, India

Liked: Cleanliness, property conditions & facilities, room comfort
its a full furnished mini apartment.
I got all thing I need in this small apartment, it is equip with cooking facility, refrigerator, vessels to cook ... also the nice specious and clean bath room.

2/10 Terrible

James, Zurich, Switzerland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad location and bad service
The room was horrible. There was a bad smell coming from under the bed. The bathroom barley had and amenities. The location was very bad as I had to try and locate this hole in the wall hotel at night. Overall very bad.

10/10 Excellent

Tommy, san diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
heater died my nose out wahhhhh

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
False advertising
The pictures on the website in no way related to the reality of our room. The bathroom was tiny and rundown with gaff tape holding up the shower rail. The floors creaked and the climb up the stairs is a hassle. The room was not a place you want to be.

8/10 Good

Peter, Budapest

Liked: Cleanliness, room comfort
Short business stay
The room is nice and practical. There is a small kitchen in the room with a fridge, microwave oven, plates, etc. which is convenient. The check-in is automatic but simple. Parking may not be simpe in the area. There is a direct tram loine to the center. For a few days stay it is a good choice.

8/10 Good

Lukas, Liverpool

Liked: Cleanliness, staff & service, room comfort
4 day trip to Zurich
The hotel was generally clean, check-in was really smooth and easy which was great after a long days travel. We didn't get to speak to much of the staff over our stay. Location is great - it's quite a distance from the city centre but you can jump on a tram and you'll get to where you want in no time. Personally, slightly disappointed with pictures v. reality but as it was a cheaper option compared to other hotels I have no complaints or as such. Great little place to stay if you're on a budget. The room got really hot and in the mid-october we had to keep windows open over night (which is not an issue).

6/10 Okay

Hartmut, Miami

Liked: Cleanliness, room comfort
It's ok for short stay
It's ok for a short stay and when you are out over the day The curtains are too small and do not cover all over the windows The curtains are made of a very cheap cloth and in the night the lights of street lamps come through The shower is very very small and if you move inside the shower it happens that you touch accidentally with your body the handle of the faucet and suddenly you shower with very cold or very hot water = not so funny..... There is no elevator The restaurant on the ground floor is very good For breakfast you have to walk about 10 minutes to a restaurant or you have to buy food in a near by COOP shop = that's ok

10/10 Excellent

Ilicia, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in Zurich
Electronic check in was easy. The place is really well set up. Could use some extra towels and pillows, but was comfortable for one night. Really accessible to public transport.

6/10 Okay

Alfredo, Rio de janeiro

Disliked: Cleanliness, staff & service, room comfort
Only if you are up to
No lift no cleaning each day. Near tram and bus stop. Close to bellevue and central. Quite neighbourhood.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities, room comfort
Poorly maintained
Basic, functional room. Wires repaired with sellotape.

6/10 Okay

Rebecca, San Diego

Liked: Cleanliness, property conditions & facilities
A Little Inconvenient
What Hotels.com doesn't tell you is that you're supposed to use the automated check in machine that's at the back of the building. We wandered around and nobody told us to use the machine, and the directions were on the door which was propped open covering these directions. At the reception it said to call, which led to a cordless phone 2 feet away in the empty reception, so it ended up being very frustrating waiting around for someone to come by. And because it's a good 30 minute walk from the city we missed our chance to go to the art museum. Overall the room was clean and nice, but the kettle they offered didn't work, and the low pitched ceilings made it easy to bump your head constantly.

10/10 Excellent

Örn, Reykjavik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We stayed with our 2 year old son. In stead of a crib we got an extra bed but when we asked for the crib it came immediately. The room was very nice, clean and roomy. Quiet neighbourhood and a great pizza in the restaurant on the first floor.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good location and nice hotel
This is a nice little hotel. The room was very nice and clean and the staff were very nice to us. It was good for us as we were only staying for two nights, but there was no air-con in our room and the windows dont open much, there was no lift which was quite difficult with four suitcases... It was very close to the city centre and you can just get the tram number 3 which comes every 5/10minutes. I would definetly stay again and recommend but it would have to have air-con.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel didn't purport to offer a high level of service. It would have been excellent(for what we were after), but for the window not opening properly, leading to us being unable to cool the room. It stayed stiflingly hot, even though it was cool (albeit fairly still) outside.