Lobby lounge

Reviews of The Inn on Sheridan

3.5 out of 5
The Inn on Sheridan
2723 Sheridan Rd, Zion, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 415 out of 695 reviews" "
Rating 8 - Good. 171 out of 695 reviews" "
Rating 6 - Okay. 61 out of 695 reviews" "
Rating 4 - Poor. 26 out of 695 reviews" "
Rating 2 - Terrible. 22 out of 695 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little spot for a quick weekend with the wife. Great spot if going to the Genesee Theater and you live in Wisconsin and dont want to drive back that night. Staff very friendly.
Stayed 2 nights in Apr 2024
Response from Demy on 22 Apr 2024
Hello Scott,Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!

2/10 Terrible

Carl

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from demy on 22 Apr 2024
Hello Carl,Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to our hotel and as to speak with one of our representatives with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room. It look amazing and bed was soft:)
Stayed 1 night in Apr 2024
Response from Demy on 22 Apr 2024
Hello Jose,We are happy to know that the room you stayed in exceeded your expectations! We hope that you were able to have a comfortable relaxation getaway and we hope to see you again soon!

6/10 Okay

Norma

Travelled with partner
Liked: Cleanliness, staff & service
It was quiet which is what I liked a lot. The staff was friendly. There was no coffee shop like the pics had showed. We were there three nights and our room never got cleaned. We had to ask the front desk for clean towels
Stayed 3 nights in Apr 2024
Response from Demy on 22 Apr 2024
Hello Norma,Thanks so much for sharing your experience with us. Our coffee shop is open Monday-Sunday 7am-7pm and it is operated by our lovely front desk staff! We apologize if your room services was never relayed and we hope to do better in the future

8/10 Good

Hector Avila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Demy on 22 Apr 2024
Hello Hector,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Demy on 17 Apr 2024
Hello Alma,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

8/10 Good

Mary

Travelled with family
Two thumbs up
Stayed 3 nights in Apr 2024
Response from Demy on 17 Apr 2024
Hello Mary!Thanks so much for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff
Stayed 2 nights in Apr 2024
Response from Demy on 7 Apr 2024
Hello Susan,Thank you so much for staying with us while acknowledging our staff throughout your stay! We hope to see you back soon!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never disappoints. Very clean hotel right in the Zion downtown. Nice lobby and very friendly staff
Stayed 1 night in Apr 2024
Response from Demy on 7 Apr 2024
Hello Dale!Thank you so much for your kind words! We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again! :D

10/10 Excellent

Cassandra, Mebane

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my wifey love it front desk was amazing
Stayed 2 nights in Mar 2024
Response from Jay Front Desk on 3 Apr 2024
Cassandra, that is wonderful to hear. We appreciate you taking the time to provide feedback. We are thrilled that you and your wife had amazing time. The staff and I look forward to serving the two of you again sometime in the near future!

4/10 Poor

Carlos

Travelled with partner
Liked: Amenities
Disliked: Staff & service
I forgot my lunch tote in the fridge in the room I was staying at . I had my husband call the hotel and they stated they would hold it for him, so long story short they stated it was already picked up by someone else’ a women had already picked it up ? Really? You just give my tote to anybody that comes along ? Do you not ask for id? This place needs to do better!
Stayed 1 night in Mar 2024
Response from Jay on 3 Apr 2024
I am glad we were able to get a hold of you and return your bag to you safely. We sincerely apologize for the miscommunication, and hope this doesn't deter you from future visits. Thank you.

10/10 Excellent

James M.

Stayed 1 night in Mar 2024
Response from Demy on 22 Apr 2024
Hello James!Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

4/10 Poor

Fakouy, De Pere

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They charged me a $20 extra without notifying me during booking. SMH.
Stayed 1 night in Mar 2024
Response from Demy on 26 Mar 2024
Hello Fakouy,Thank you for taking the time for leaving us a review on your most recent experience. We apologzie if our incidental policy wasn't communicated to you upon check in. However, we do run a 20 hold per night but it gets released typically a couple of dats after you check out. We hope you give us the opportunity to exceed your expectations in the near future.

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wanna start out by saying this place was absolutely beautiful!!! All of the staff was amazing and so kind! But there is one that we really need to thank and his name is Jay!!! We was hands down the best! So kind and so sweet and very very accommodating to us and the whole family! We need more people like him in this world!!! He made the whole experience magical!! We will definitely be back!!! We came for my husbands Navy graduation and stayed almost a week!! Thank you so much Jay and of course everyone else!!!
Stayed 4 nights in Mar 2024
Response from Demy on 21 Mar 2024
Hi Amanda, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our team member Jay! Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the hotel is very clean. It is a wonderful stay every time we visit.
Stayed 3 nights in Mar 2024
Response from Demy on 21 Mar 2024
Hello Audrey,Thank you so much for staying with us while enjoying the hospitality of our staff! We hope to see you back again soon!

10/10 Excellent

Shonquella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Demy on 16 Mar 2024
Hello ShonquellaThank you so much for your feedback on your recent stay! We hope to have made your stay a memorable experience! We hope to see you back soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jay at the front desk was friendly, efficient and gave us many options where to eat. He was the ultimate professional. Parking was easy and the room was impeccably clean along with the entire hotel. Breakfast was adequate. It would of been nice to have a restaurant and bar in the hotel. The hotel is in downtown Zion, but not a lot is going on in Zion. If you have a car, the location was good. Close to the beach, too!
Stayed 2 nights in Mar 2024
Response from Demy on 11 Mar 2024
Hello Richard! Thank you so much! We are so delighted to have Jay on our team! We are also happy to know that he was able to make your stay lively while giving you insights around the area. We hope to see you guys back with us again soon! We will let Jay know your kind words!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jay was very helpful upon checking us in...nice and friendly staff
Stayed 1 night in Mar 2024
Response from Demy on 11 Mar 2024
Hello Jennifer!Thank you so much for acknowledging Jay while enjoying your stay! We hope our staff along with Jay has made your stay delighted and enjoyable and hope to see you back with us again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Inn on Sheridan. The Hotel is absolutely beautiful 💎 If you ever go that way or even a lil further up the road, it's still worth the drive. Abby is amazing, she took great care of me. Thanks again for the coffee lady! ❤️ And don't check out without stopping at the breakfast buffet. Everything was perfect! I was sad to leave but I will definitely be back! 10/10 recommend!
Stayed 2 nights in Feb 2024
Response from Demy on 3 Mar 2024
Thank you so much for your kind words, Nancy. We really appreciate you taking the time out to share your experience with us—and we agree—Aby is truly a gem to have on our team! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

10/10 Excellent

Daniela

Liked: Cleanliness
Response from Demy on 28 Feb 2024
Hello Daniela,We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.

10/10 Excellent

Gwen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well kept facility. Great breakfast options. Staff very friendly and professional.
Stayed 1 night in Feb 2024
Response from demy on 15 Feb 2024
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

10/10 Excellent

Ciera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the front end staff to housekeeping each person countered was amazing. As a versed traveler I will say the staff even the breakfast staff were the best staff I have ever encountered.
Response from Demy on 1 Feb 2024
Hello Ciera! We are happy to know that you enjoyed the hospitality of our staff and the bfast that was served during your stay! We hope to see you back soon for more traveling!

10/10 Excellent

Rebecca

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great place!
Response from Demy on 25 Jan 2024
Hello Rebecca! Thank you so much for loving and enjoying your stay! We hope to see you back again soon!

10/10 Excellent

David James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Jay at the front desk is definitely an asset to this property. He was outgoing and a over the top with his Helpfulness.
Stayed 4 nights in Jan 2024
Response from Demy on 22 Jan 2024
Hello! Thank yo so much for recognizing our wonderful front desk Agent Jay! He is wonderful and is always willing to go above and beyond to make someone's stay a enjoyable experience! We hope that you come back soon and we will pass on the message to him!

6/10 Okay

Bruce

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Demy on 22 Jan 2024
Dear Bruce, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Demy on 15 Jan 2024
Hello Edgar,We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, helpful. Breakfast very good, nice options, clean surroundings!
Stayed 1 night in Jan 2024
Response from Demy on 15 Jan 2024
Hello Lisa!Thank you so much for your feedback and acknowledgement of our wonderful staff! We're glad that we made your stay a pleasant one! We hope tp see you again soon!

8/10 Good

Katina

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Demy on 15 Jan 2024
Hello Katina!Thank you so much for staying with us! We hope you enjoyed your stay and hope to see you soon!

4/10 Poor

Ellen

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
It was downtown Zion IL.
Stayed 4 nights in Jan 2024
Response from Demy on 9 Jan 2024
Hello Ellen,We apologize for your experience! If you'd like to speak to our management to further discuss how to make your stay better for next time please let us know and we are more than happy to help!

10/10 Excellent

Niya

Stayed 1 night in Dec 2023
Response from Demy on 9 Jan 2024
Hello Niya!Thank you for the 10 out of 10! We hope to see you again soon to make your next visit another memorable one!

10/10 Excellent

angie

Liked: Cleanliness, staff & service, property conditions & facilities
I was really impressed with the overall aesthetic of the hotel. It was very clean and charmingly decorated. It was a bonus to have a playroom for the kiddos. I would highly recommend to friends and family to stay here. Absolutely loved it.
Response from demy on 15 Feb 2024
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us!

8/10 Good

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standup shower had water all over the bathroom floor because the shower curtain and lack of a floor lip. The room was too warm, and the AC/Heater unit was useless.
Stayed 1 night in Dec 2023
Response from Demy on 9 Jan 2024
Hello John!We apologize if you had any problems with your room during your stay! We hope to make it right the next time you visit. If you'd like to reach out please give us a call and we are more than happy to help you!

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Demy on 9 Jan 2024
Hello Kelli!Thank you for staying with us! We hope you enjoy your stay and hope to see you again soon!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing the gentleman was very welcoming and informing. Their breakfast was amazing the best I've had in a hotel and the rooms were very private and upscaled.
Stayed 1 night in Dec 2023
Response from Demy on 9 Jan 2024
Hello James!We are happy to know that our customer service was beyond exceptional throughout your stay! We always want to give our guests good service so that they can have something to remember by! We hope to see you soon!

10/10 Excellent

Sandra

Stayed 2 nights in Dec 2023
Response from Demy on 9 Jan 2024
Thank you Sandra for the 10 out of 10! We hope to see you again soon!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the way I was greeted by the staff and the way the property is maintained.
Stayed 1 night in Dec 2023
Response from Demy on 9 Jan 2024
Hello Vanessa!Thank you so much for acknowledging our lovely staff and our hospitality! Our goal is to always give guests great service while putting smiles on your faces! We hope to see and serve you again in the future!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nadia Rodriguez on 13 Dec 2023
Janice,Thank you for this awesome review. It was truly a pleasure to have you here with us. We hope to see you again!All the best,Nadia Rodriguez

8/10 Good

Karen

Disliked: Room comfort
Some rooms renovated
I stayed on third floor with balcony facing Sheridan Road. The room had been partially renovated with flooring instead of carpet. Beware it is very noisy from cars going by so bring earplugs. I had to have maintenance bring batteries for tv remote since front desk didn’t have any. My main issue with the room was the beds. They are so high that couldn’t sit on edge of bed & had problems figuring out best way to get in bed. So I sat all the time in the desk chair. No maid service done. If you want more towels you can get at front desk or catch a maid in the hall. It’s a real trick getting balcony door to stay closed. They do now offer buffet breakfast which was ok. But when it ends at 9 weekdays & 10 weekends you have to leave fast . If you want to finish eating your food you have to go to lobby area where there are tables. They do sweep & mop the floors/stairs in lobby & by doors.
Stayed 4 nights in Dec 2023
Response from Nadia Rodriguez on 13 Dec 2023
Karen,Thank you for such a detailed review. We take all of our feedback from our guests into high consideration. I will share this with our leadership team and make any appropriate enhancements possible. We hope to see you again in the near future, with hopes of exceeding your expectations. All the best,Nadia Rodriguez

10/10 Excellent

kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to stay
Response from Demy on 15 Feb 2024
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We are happy yo know that you had a great stay with us and hope to see you back soon!

8/10 Good

Shannon

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Demy on 11 Dec 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We hope to see you soon!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We were very impressed with the hotel and staff. Beds were comfortable, rooms were clean and in good condition, and the room and hotel were nicely updated. Price was great. And it was an easy drive to base for my son’s graduation. There is a shuttle with a fee. Breakfast was decent with warm eggs and bacon/sausage as well as continental choices. I did not find the parking or noise to be a problem. The price was great especially for the level of quality and when we wanted to add a night they gave us a %20 military discount which was comparable to Hotel.com rate. My husband is disabled and we really appreciated the elevator. I would highly recommend this hotel
Stayed 3 nights in Nov 2023
Response from Demy on 11 Dec 2023
Hello Christina! Thank you so much for acknowledging our wonderful staff while have a pleasant stay for your son's navy graduation! We are glad that we were able to accommodate your family as well as by making it comfortable while meeting the needs. Our staff strives to continue to give the best customer service to make future stays more memorable. We hope to see you back soon!

10/10 Excellent

Torie

Travelled with family
Very impressed! It was exactly what I expected and more!!
Stayed 1 night in Dec 2023
Response from Nadia Rodriguez on 5 Dec 2023
Torie,Thank you for the awesome feedback. It was truly a pleasure to have you here with us. We hope to see you again in the near future.All the best,Nadia Rodriguez

10/10 Excellent

Ciera

Stayed 1 night in Nov 2023
Response from demy on 9 Jan 2024
Thank you so much for the positive review! we hope to see you again soon!

10/10 Excellent

Gary

Liked: Property conditions & facilities
Very clean and friendly staff
Stayed 3 nights in Nov 2023
Response from Demy on 29 Nov 2023
Hello Gary!Thank you for staying with us and we are happy to know that you enjoyed your stay :) Our motto is to always give out good customer service along with exceptional hospitality from our lovely staff. We hope to see you back soon!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Demy on 9 Jan 2024
Hello BryanThank you so much for the positive review! We are glad to know that we've made your stay a 5 out of 5 and hope to see you soon!

8/10 Good

Marqisha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Cute and quiet boutique hotel. Loved the balcony and breakfast. Game room was closed as well as the restaurant for renovations. The desk lamp in my room did not work which was a why I gave four stars; as I was hoping to get some work done. However great, quiet and unique space.
Stayed 1 night in Oct 2023
Response from Demy on 29 Nov 2023
Thank you so much for your kind words, Marqisha. We really appreciate you taking the time out to share your experience with us We count ourselves lucky to have customers like you. We look forward to working with you again in the future!

10/10 Excellent

Rene J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s 10 minutes from the base, located in a quiet, friendly town. Loved the clean rooms, pretty decor and friendly staff. I would recommend staying there if you are NAVY family!
Stayed 3 nights in Nov 2023
Response from Demy on 27 Nov 2023
Hello Rene!We are happy to know that you've had a lovely stay with us while visiting the navy base. :) We hope that you come back again soon and thank you so much for acknowledging our lovely staff! have a happy holidays!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful!!
Stayed 1 night in Nov 2023
Response from Demy on 13 Nov 2023
Hello Tiffany! We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very Nice Hotel
Stayed 1 night in Nov 2023
Response from Demy on 10 Nov 2023
We really appreciate you taking the time to leave us a review, Sandra! This is what keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 Good

Doug

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly
Stayed 5 nights in Oct 2023
Response from Demy on 10 Nov 2023
Thank you so much for your kind words, Doug. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!