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Reviews of Artist Apartments & Hotel Garni

3 out of 5
Artist Apartments & Hotel Garni
Staldenweg 9, Zermatt, VS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 46 out of 58 reviews" "
Rating 8 - Good. 11 out of 58 reviews" "
Rating 6 - Okay. 1 out of 58 reviews" "
Rating 4 - Poor. 0 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views, excellent service and great accommodations and amenities for a reasonable price! First of all, our host, Richard, was there to greet us with a warm welcome when we came in on our first day in town. He was very responsive, friendly and helpful the whole time we were there. On the day before our departure, he helped us organize necessary preparations including taxi which we really appreciated. Room was very clean, nicely decorated and spacious with a balcony which had an incredible view of the Matterhorn! There is also a kitchen equipped with necessities which we used to cook our yummy leftovers from dining out. Easy public transportation (free bus) into town but you can just easily walk there as well. There's a dining room where we had a nice breakfast. There's also a game room for fun and relaxation and having the laundry room was very convenient. We loved staying here and felt like it was our home away from home after a day of skiing, shopping and dining. We will definitely stay here again when we visit next! Highly recommend!!! Thanks for everything, Richard!
Stayed 5 nights in Mar 2024
Response from Richard on 24 Mar 2024
Many thanks for your good review and your nice words. I love to hear that you enjoyed your stay here and hope to see you again. Lovely greetings. Richard

10/10 Excellent

Hui

Response from Richard on 23 Jun 2023
Many thanks for your review. It is nice to know that you enjoyed your stay. Richard

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Apartments & Amazing Host Richard!
Richard made our stay at the Artist Apartments AMAZING! We loved every detail from the accommodation, to the common areas, to the wonderful raclette/fondue evening on Tuesday nights. We also had an incredible view of the beautiful Matterhorn! These apartments are walkable to everything including shopping, restaurants, and ski lifts. When we go back to Zermatt, we'll absolutely be staying here again!
Stayed 7 nights in Feb 2023
Response from Richard on 8 Mar 2023
Dear Sirs,Thank you for your nice review. It was also a pleasure having you here. Many thanks for your visit.Best regards Richard

10/10 Excellent

Shun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Response from Richard on 20 Dec 2022
Many thanks for your nice review. I wish you all the best. Richard

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was amazing! Beautiful property and well furnished up to date apartment. Only minus was construction nearby; but if you were out all day it was no big deal.
Stayed 7 nights in Aug 2022
Response from Richard on 26 Aug 2022
Many thanks for your review. It is nice to hear that you enjoyed your stay. Best regards Richard

10/10 Excellent

GRACE MARIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
We enjoyed our stay and Richard is very accomodating host,pick up us when we arrived and dropped us back when we left in the train station.
Stayed 5 nights in Aug 2022
Response from Richard on 14 Aug 2022
Many thanks for your nice review. It was a pleasure to have you here. Best regards Richard

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfectly simple for our needs. Great bed, nice kitchen and view that out of this world. Richard was amazingly helpful.
Stayed 6 nights in Feb 2020
Response from Richard on 9 Feb 2020
Many thanks for your nice words. It was very nice you were here. I hope you arrived well back home. Best regards Richard

10/10 Excellent

karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean and the manager was always responsive. It was great! We could see the Matterhorn from our room and deck.
Stayed 7 nights in Jan 2020
Response from Richard on 21 Jan 2020
Many thanks for your nice review. I was very nice to hear, that you enjoyed your time here. Best regards Richard

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Richard on 15 Oct 2019
Many thanks for your nice review. It is so nice the hear, that you enjoyed your stay. Best regards Richard

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay at the Artist Apartments
6 nights in Zermatt. Richard picks you up at the train station. The apt is incredible. The view of the Matterhorn could not have been better. We spent hours sitting on the balcony looking at the view. The apt was spotless, roomy and comfortable for 4. Richard was very helpful and accessible . Great location to start your hikes everyday. The youth hostel is next door, but nothing a pair of ear plugs can’t handle. I would go back to the Artist Apts in a second, and recommend them to all!!!
Stayed 6 nights in Jun 2019
Response from Richard on 7 Jul 2019
Many thanks for your nice review. I am very pleased to hear, that you enjoy your holiday here, even if the youth hostel was noise. It was really bad luck, as this group left on the same day as you. Since then it is quiet as usual. Many thanks again for your visit and it was very nice having you here. Best regards Richard

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views of the Matterhorn
The apartments were lovely and contained everything you might need. Richard is an amazing host, absolutely nothing was too much trouble, indeed he went out of his way to make our stay fabulous. His local knowledge is worth its weight in gold. We would definitely recommend a stay.
Stayed 4 nights in Jun 2019
Response from Richard on 2 Jul 2019
Many thanks for your nice words. I feel very good after your review. It is really nice to hear, that you liked your stay. Lovely greetings Richard

10/10 Excellent

Joshua, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richard was an amazingly delightful and incredibly friendly host. He was able to assist us with all our queries. The self-contained apartment was clean, warm and met our requirements. We were 10 minutes walk from the village and a stone's throw away from the shuttle bus. We would highly recomend Richard's world-class fondue and morning breakfasts.
Stayed 16 nights in Dec 2018
Response from Richard on 1 Apr 2019
Many thanks for your nice words. It is very nice to hear that you enjoyed your holiday. Thank you for your visit. Lovely greetings Richard

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski destination
Excellant, no complaints. Above and beyond our expectations. We would consider staying again.
Stayed 2 nights in Apr 2018
Response from Richard on 1 May 2018
Many thank for your review. It is nice to know that you passed a good time here in the Artist Apartments. Best regards Richard

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous view of the Matterhorn and nighttime star
Loved Richard's apartment with the skylight windows. Fantastic view of the night sky and Matterhorn. Comfortable apartment with everything you could need. Richard even picked us up from the train station for our late arrival and back for our early departure. Highly recommend!
Stayed 3 nights in Apr 2018
Response from Richard on 1 May 2018
Many thanks for your nice review. I was also very nice having you here. Lovely greetings Richard

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME
WE decided to book this apartment for 4 days in Zermatt instead of a hotel room and we are so happy we did.Loved the location (short walk to town) and since Zermatt is small you can easily get to everything.After having spent 13 nights in hotel rooms in other towns during our vacation coming here were you have a kitchen was a treat for us.Room had incredible views of the Matterhorn. The owner Richard was so accommodating to us and would pick you up and take you back to train station after your stay. VERY pleased with this Chalet.Felt so comfortable at this location.
Stayed 4 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice in Zermatt
The gentlemen who runs the Artist apartments and hotel is extremely helpful and kind. The rooms are large by european standards, well appointed and comfortable. He'll send an e-mail out a few days ahead, make sure you read it. Mine went to my spam folder so we ended up walking our bags to the hotel, which wasn't fun, when he was looking for us at the train station.
Stayed 2 nights in Aug 2017
Response from Richard on 2 Sept 2017
Many thanks for your review. Just to let you know bathroom was made in 1997, but this autumn I will renovate it. It nice to hear that you enjoyed your time here. Richard

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment stay in Zermatt
Great stay! It is a little hike from town, all uphill, so be prepared. If you email a Richard which train you are arriving on, he will gladly meet you with his vehicle, which is awesome. I would not want to hike up the hill with luggage. Likewise, he will take you back to the station on your departure day. We easily walked to all the cable cars & trains from here. Richard was a huge help giving us ideas on what to do and helped us save a ton of $$. Would definitely stay here again!
Stayed 4 nights in Jun 2017
Many thanks for your nice words. It is nice to hear that you are happy with my place. Enjoy your time. Lovely greetings Richard

10/10 Excellent

richard, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent ski appartments
Very friendly, helpful owner , be prepared for a steep walk, or get a taxi.

10/10 Excellent

Kashyap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Zermatt!
Richard was fantastic! He tended to our questions and was extremely pleasant and helpful during our stay. His hospitality was tremendous! Definitely will be coming back here during our next visit to Zermatt!

10/10 Excellent

Noah, Plymouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel and room, amazing host!
We stayed at the hotel for 4 nights, and on arrival in Zermatt we were prepared to walk to hotel from station (around 15 mins), with all our luggage, but had a really thoughtful phone call from the hotel owner Richard, phoning us on the off chance, asking our arrival time, and then kindly offering to pick us up and drive us to hotel. This was a really kind gesture, and he also did the same on our last day, holding our bags for us at the hotel, and dropping them off to us at the train station, letting us explore the town on the final day without our luggage. Our hotel room was perfect for us, amazing views overlooking the Matterhorn from the balcony, and a homely comfortable apartment with all the amenities we needed. Highly recommend this hotel, and would definitely use again if we came back to Zermatt.
from balcony

10/10 Excellent

Hui Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Everything was fantastic! The area is peaceful and quiet, but yet near the main street of the town. The room is very clean and of a good size. Richard, the host of the property, is amazing. Very welcoming and is always in high spirits. Would definitely stay there again.

10/10 Excellent

Ron, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Artist Hotel in Zermatt. Wow what a view!
We had a wonderful stay. It's all about the view of the Matterhorn in Zermatt and the views from the Artist Hotel can't be beat. Our room was old school Swiss style, meaning it has two "Murphy" style single beds positioned inches away from one another, side by side. There was also a comfortable sofa suitable for a child. The kitchenette helps take the sting off Zermatt's high cost of eating out. The walk up to the hotel requires climbing a hill and stairs, so unless Richard, the owner, is willing to shuttle you up, or you plan to take a taxi, reaching the hotel is a good workout.

10/10 Excellent

Tom, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The proprietor, Richard, made the whole stay worthwhile. The hotel is fine, but he is a local and gave us great recommendations for hikes and lots of information about the town and region. Breakfast was a great offering, too. The room was clean and comfortable, though the bathroom seemed a bit dated. We were only there for a night, but would come back to experience the hospitality again. Try it!

10/10 Excellent

Rebecca, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable room and awesome host!
We loved our stay here. Richard was so helpful, fun, generous and trustworthy. He really makes a huge impact on the hotel with his upbeat nature and ideas for where to go and what to do. We had the Salvador Dali room with kitchen facilities which was useful so we could eat in most meals. (As eating out is really pricey in Zermatt). The bed was really comfy, rooms quiet, warm and a great pressured shower. The weather wasn't so great for skiing, so Richard gave us ideas for where would be best to hike given the weather predictions. Both hikes were beautiful. We would definitely stay here again if we return to Zermatt.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view of Matterhorn with the perfect host!
First, I have to say that the view of the Matterhorn was amazing! From our balcony/porch, we ate breakfast and lunch watching the mountain the entire time! The room was great, very spacious and light, with a surprise kitchenette which was nice to have. It is also not in the middle of the active city center. This was nice for us because we prefer a quiet accommodation and we can walk to where the action is. And second, Richard, the host/owner of the hotel was such a delight! He was warm and welcoming and had a great sense of humor. His charisma rivaled the view of the Matterhorn. He made us feel immediately welcome in his lodging and was very helpful. We would definitely return to this hotel!

10/10 Excellent

Hans Peter, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great ski holiday with fabulous weather and breathtaking scenery

8/10 Good

Andrew, auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to central city,
close by to central city, walking distance to metro stop and most of central city, hotel was comfortable, pleasant and helpful staff.

10/10 Excellent

John, Naples, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richard makes this place
We were in town for four days of skiing and needed a place close to the lifts. We were so warmly greeted by Richard, who grew up there, we were shocked. He made us breakfast, gave us tips, and even got us to the train for our exit. We would definitely stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richard, the owner was quite friendly and helpful. We had an amazing view of the Matterhorn. Hotel is on a hill, but everything is close walking distance. We took the taxi from the train station to the hotel, but walked to the train station when leaving. If we go back, we'd love to stay here again.

10/10 Excellent

Yael, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended - good hotel and perfect service
we were pleased from the hospitality of Richard. we had some problem with a suitcase that was sent by mail and didn't arrive. he took this as a project and helped us with the Swiss post until it was located.

8/10 Good

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021
Response from Richard on 26 Aug 2022
Thank you for your review. It is good to know, that you enjoyed your stay. Best regards Richard

10/10 Excellent

juyeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and great host
First of all, I really want to say thanks to Richard. He made our stay more enjoyable. He’s very kind and helpful. The room was also great. It’s comfortable and and clean and has everything that you need. The view is amazing. You can see Mattehorn directly from the bed. When you open your eyes in the morning, Mattehorn says Hi to you.
Stayed 4 nights in Jul 2019
Response from Richard on 8 Aug 2019
Many thanks for your nice review. I am very happy, that you enjoyed your stay here. Best regards Richard

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Urlaub
Blick direkt auf Matterhorn.Sehr nette und freundliche Besitzer.Immer hilfsbereit.
Stayed 10 nights in Jun 2019
Response from Richard on 28 Jun 2019
Danke für das nette Feedback. Liebe Grüsse Richard

10/10 Excellent

親父, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
マッターホルンを眺めながら快適生活。ホテルの前の坂は少し辛いが、それもカバーできるくらいマイペースに過ごせる。日本語は通じないが不便さを感じない。リチャードは大変いい人。
Stayed 12 nights in Jul 2018
Response from Richard on 14 Aug 2018
Thank you for your review. I am happy to inform you that the slope will be finished in october. Best regards Richard

8/10 Good

Mattias

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Prisvärt boende
Ett väl beläget boende med stor vilja att man ska trivas från ägaren samt noga städat. Dock lite slitet och skulle behöva en renovering men kan varmt rekommenderas
Stayed 4 nights in Jul 2018
Response from Richard on 14 Aug 2018
Many thanks for your review. I am a bit surprised, the room was renovated 2 years ago and the shower was completely new made Dezember 2017. But anyway most important is that you enjoyed your stay. Richard

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skvělé
Vše fungovalo naprosto skvěle. Personál byl ochotný a milý, pokoje nápadité a velmi příjemně vybavené. Nenašli jsme jedinou chybu.
Response from Richard on 25 Apr 2018
Many thanks for your nice Review I hope you had a good journey. Richard

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richard is very helpful and nice. We will come again next time.
Stayed 6 nights in Sep 2017

10/10 Excellent

SUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
체르마트역에 도착시간을 사전에 연락하면 전기차로 PICK UP을 해줍니다. 또한 오전에 도착을 하였는데도 첵크인이 되었고요 주인은 매우친절하여 방까지 안내를 해주고 모든 설명을 해줍니다. 또한 발코니쪽에 마터호른이 보이는데 언제 사진을 찍으면 되는지도... 아침식사시는 당일 일정을 확인하고 일정에 대한 정보및 날씨에 대해서도 설명을 해줍니다 호텔의 위치는 체르마트역에서 약간 떨어져 있고 스위스가 다 그렇지만 경사가 꽤있습니다만 무엇보다도 주인이 매우 친절하여 계속 머무르고 싶은 호텔입니다
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hiking week
Nice budget place to stay and enjoy Zermatt. The host Richard is very friendly and helpful. He gave us great advices where yo hike and spend our days. Here are plenty of beautiful hiking paths for all wishes. The hotel is very close to city center, it's about 5-7 min walk down but it is nice and easy walking, you will enjoy it. The rooms has beautiful Matterhorn view, so you can enjoy the view sitting on balcony. You can order fresh Brot and it will be delivered at 7.10am by your door that you can pick up when you wake up. Also you can have breakfast downstairs, we didn't had it and I have no opinion about it.
Stayed 7 nights in Sep 2017

10/10 Excellent

Michael, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles bestens - sehr empfehlenswert !!!
Sehr schöne Unterkunft in ruhiger Lage. Alles sauber und in sehr gutem Zustand. Der Betreiber / Eigentümer ist überaus freundlich und hilfsbereit. Unterkunft ist ohne Einschränkungen zu empfehlen. Werde selbst sicherlich wieder kommen.
Stayed 7 nights in Aug 2017
Response from Richard on 28 Aug 2017
Vielen Dank für das nette Feedback. Schön, dass es Ihnen gefällt. Lieber Gruss Richard

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017
Many thanks for the 5 stars. Lovely greetings Richard

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Thank you for the 4 stars, what should I improve to get 5? best regards Richard

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhige Umgebung, freundlicher Gastgeber
Wir haven 2 Tage in Zermatt als Ausgangspunkt fuer Bergtouren verbracht. Der Hotelwirt Richard war sehr freundlich, hilfsbereit und flexibel. Das Zimmer war komfortabel und hatte einen tollen Blick vom Balkon aufs Matterhorn. Würde jederzeit wiederkommen.
Stayed 2 nights in Jul 2017
Vielen Dank für die nette Bewertung. Es freut mich sehr, dass es Ihnen gefallen hat und Sie die Tage hier geniessen konnten. Liebe Grüsse Richard

10/10 Excellent

Ricardo, São José dos Campos, SP, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option in Zermatt, Switzerland
My stay at Artist Apartments and Hotel Garni was perfect. The host (owner) Richard was extremely kind and helpfull, he took us and our heavy baggage in Zermatt Bahnhof, provided all the information and hints on Zermatt attractions and on the hotel. He also was very nice and kind in providing us the breakfast all the days of our stay, and talking with us and our daughter. In the departure, he delivered our heavy luggage at the Zermatt Bahnhof at the combined time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appart avec vue imprenable et accueil chaleureux
Je recommande cet appartement qui offre un bon rapport qualité-prix. La cuisine est équipée correctement pour cuisiner ce qui est un plus étant donné les prix à Zermatt. Nous y retournerions. Ne manquez pas la randonnée Hornlihute...

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Manuela, Rossens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erholsames Wochende wo der Gast noch König ist
Netter und sehr familiärer Empfang. Sehr gästefreundlich und ruhig gelegen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切なオーナー
4人用を借りました。眺めがよい。親切なオーナーで駅への送迎ありました。繁華街へ坂がありますが普通の大人の足なら問題ありません。食器、シーツ・タオル類、ドライヤー、家具完備。洗濯機共用ですが問題ありませんでした。共用洗剤もあります。また行きたいです。

10/10 Excellent

Lukas, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herziges Appartment-Hotel mit Matterhorn-Sicht
Das Hotel liegt etwas am Rand des Dorfes, dadurch ist es aber auch schön ruhig und die Aussicht ist wirklich genial! Wir wurden super durch den Hausherrn betreut und werden sicher das nächste Mal wieder dorthin zurückkehren

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir kommen wieder
Wir haben den Aufenthalt sehr genossen und der Service von Richard ist einzigartig