Reception
Check availability

Reviews of El Aguila Hotel

3 out of 5
El Aguila Hotel
Ctra. Logroño, km. 13 400, Utebo, Zaragoza

Reviews

8.0

Very good

Rating 10 - Excellent. 58 out of 233 reviews" "
Rating 8 - Good. 113 out of 233 reviews" "
Rating 6 - Okay. 49 out of 233 reviews" "
Rating 4 - Poor. 11 out of 233 reviews" "
Rating 2 - Terrible. 2 out of 233 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Sarah

Travelled with partner
Disliked: Amenities
older building in an industrial area, good for a one-night stopover on our road trip.
Stayed 1 night in Oct 2023

10/10 Excellent

Fulvio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Useful stopover location.
This was badically a functional stay to break up a longer trip and be able to pop into nearby Zaragoza for a quick visit. It completely fulfilled the brief, offering a convenient and comfortable stopover. The welcome on arrival was particularly warm, friendly, and helpful, and although staff were very apologetic about inconvenience due to alterations taking place, we were not aware of any problems. The situation, on the edge of a commercial suburb, might not be to everyone's liking, but it was convenient and more thsn than adequate for our purposes.
Stayed 1 night in Feb 2022
Response from Manager on 26 Feb 2022
Thank you for your time spent on this survey. We are glad that we have served with satisfaction as a stopover for your trip, and we hope to be so again soon, Thanks and regards, Serafín Doñate - Manager

6/10 Okay

Martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Amazing restaurant
Hotel room was tired, bathroom door frames damaged and grubby, sink hole in bath rusty. Wood chip wall paper. The curtains did not pull completely across the window. The internet connection was poor. However all the team were excellent. The restaurant was just amazing. We had a truly memorable dinner. I appreciate that the hotel is reasonably priced and in an industrial area which may not make it cost effective to upgrade.
Stayed 1 night in Nov 2021
Response from Manager on 15 Dec 2021
Thank you for your stay and comment, we are pleased with your satisfaction with our restaurant, and with the treatment received, we are aware and will soon begin to reform the hotel, we wait for you again, thanks and regards, Serafín Doñate- Hotel el Aguila

8/10 Good

BARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly service
Stayed 1 night in Nov 2021
Response from manager on 12 Nov 2021
Thank you for your reservation and comment, we would be happy to book our Hotel again on your next stay in Zaragoza- Utebo, we are waiting for you, Thanks and best regards Serafín Doñate- Manager

8/10 Good

Carolyn

Liked: Staff & service
Stayed 1 night in Oct 2021
Response from manager on 12 Nov 2021
Thank you for your reservation and comment, we would be happy to book our Hotel again on your next stay in Zaragoza- Utebo, we are waiting for you, Thanks and best regards

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Chrissie, Portsmouth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to call as ferry was late docking due to weather . Receptionist was very helpful .
Stayed 1 night in Feb 2020

8/10 Good

doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok in Utebo
It is a motor hotel in a industrial park just off the 68. Surprising a very good table dot menu the food was great. The breakfast ok. Easy to return to the route 68 to continue north. The room smallish but comfortable .
Stayed 1 night in Jan 2020

6/10 Okay

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was ok. Went into restaurant, food was cold, left all main course. Never had sweet. Got a bottle of beer no glass. Tried to order another and was completely ignored by the waitress. Went to bed.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop on way south
Stayed 1 night in Oct 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fernando at reception was extremely helpful.. thanks
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff and restaurant looked nice although closed Sunday evening. Go up the road to Utebo 5 mins walk and lots of bars restaurants etc. Had largest room with disabled facilites on 1st floor plus dogs. Clean and tidy but tight turns from lift along corridor. Managed Ok just be aware. Staff extremely helpful and offered to help ordering takeaway food if necessary plus breakfast good value. Have used before will use again.
Stayed 1 night in Sep 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way to Guadamar.
Great nights stay at Hotel staff efficient & friendly good hotel great value.
Stayed 1 night in Sep 2019

10/10 Excellent

Tess, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in an industrial thus a car is mandatory but a great value for the money they charge during high season. Staff was very helpful, Zaragoza is 10-15 min drive. The room was very clean, beds were good, small TV but this is the norm for Europe (vs. Nord America)
Stayed 1 night in Aug 2019

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Air conditioning didn’t work and the room was poorly cleaned with dead insects on the walls and an empty cigarette packet in the wardrobe.
Stayed 1 night in Jun 2019

10/10 Excellent

Zhongqi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Roomy, nice location and nice staff!
Stayed 1 night in Jun 2019

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant/Bar shut on Sunday
Whilst the hotel was clean and tidy enough, it transpired that the Restaurant or Bar is not open on a Sunday. As I was looking for a hotel with a decent Restaurant as it was my Birthday and nowhere on the site did it say that the Restaurant or Bar was shut on Sunday, I was severely disappointed unfortunately. There was also nowhere in the town to eat so had to have takeaway Pizza
Stayed 1 night in Apr 2019

8/10 Good

Derek, Frinton on Sea

Liked: Cleanliness, staff & service, room comfort
Spain Trip
Found it a little difficult to find. Reception staff were brilliantly. Restaurant was brilliant food excellent.
Stayed 1 night in Mar 2019

6/10 Okay

Mel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor on Sunday evening
No coffee making facilities no restaurant open on Sunday evening otherwise quite a nice hotel very helpful gentleman on reception
Stayed 1 night in Mar 2019

8/10 Good

Paul, Boston

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stay. Friendly staff, clean room. I would stay again when in the area.
Stayed 1 night in Nov 2018
Response from Manager on 26 Nov 2018
Dear Paul, We appreciate your stay and good comment on it, we are at your disposal on a future occasion, Thanks and best regards, Serafin Doñate- Manager

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
A nice tidy and clean place to stay. Only stayed the one night so can’t say too much.
Stayed 1 night in Nov 2018
Response from Manager on 26 Nov 2018
Dear Cliff, Thank you very much for staying with us and for your good comment, we want to be your choice again at your next station in Zaragoza-Utebo, best regards, Serafín Doñate- Manager

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Marlinleg, Nortumbland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an excellent stay staff very friendly hotel room clean comfortable and aircon quiet and effective don’t let the location put you off it’s in a small retail place with a few shops but is very handy for travelers and less than a mile from the motorway We went into the town for a meal great atmosphere very very friendly local people who made us welcome we stayed with our to dogs 2 miniature Poodles Would DEFINITELY stay at this hotel again
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very pleased with accommodation. Would use it again
Stayed 1 night in May 2018
Response from manager on 21 May 2018
Dear Customer, Thank you for your reservation, we are glad that the hotel is to your liking. Thank you for your score and for recommending us. Best regards Serafín Doñate Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stop
Clean and convenient for an overnight stay. The cafe and restaurant are very good, but, it is the staff that are excellent. Pilar on reception was particularly helpful when my car had a problem.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good evening halt
The evening meal was E 13.5 and very good value also the breakfast which is continental. It is in an industrial area so no opportunities to eat out locally. A very good overnight hotel.

6/10 Okay

Ric, Uk

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely hotel that lacks warmth
The hotel is perfect for location and condition ..however we wouldn't like to spend many days here,as like another guest pointed out to me it is not a friendly hotel..The hotel seems to be surrounded by a certain atmospere,that doesn't encourage friendlyness.or put in another way,the staff looking over there shoulder at all times..however that aside if you eat out and ignore this, facilities and position are excellent to the town and again the hotel is maintained to a high degree
Stayed 1 night in Mar 2018
Response from Manager on 19 Mar 2018
Dear Customer, Thank you for your reservation and for your good assessment of our facilities. Although with the hope that it had to be a misunderstanding or a specific event, from which we apologize, we will investigate your comment, so that it does not repeat itself. Thank you very much. Best regards, Serafín Doñate. Manager.

8/10 Good

mary , britain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic spain
Hotel staff very helpful and efficient .The restaurant food was perfect had best steak ever .They made sure the room was big enough for2 adults and 2 dogs .The breakfast was basic but more than enough for the small charge .Will look forward to returning.
Stayed 1 night in Feb 2018
Response from Manager on 4 Mar 2018
Thank you very much for your reservation, good punctuation and good comments about our staff, the rooms, that you liked the dinner and breakfast, we hope you again soon! best regards Serafin Doñate- Manager

8/10 Good

jane, uk

Liked: Cleanliness, staff & service, room comfort
Convenient hotel for stopover
Comfortable hotel,easy to find, friendly staff. The restaurant does not open until 8.30pm so if you need to eat there is a small cafe at the huge supermarket on the way to Utebo, about 4 mins by car. The breakfast was very limited but ok, think i would bring some pots of porridge with me next time!
Stayed 1 night in Jan 2018
Response from Serafin Doñate on 4 Feb 2018
Dear Customer, Thank you for your reservation and good valuation, we wait for you again! best regards Serafín Doñate-Manager

6/10 Okay

barry, swindon england

Liked: Cleanliness, staff & service, room comfort
In transit hotel
Easy to find hotel when travelling through Spain, hotel room clean and tidy quite spacious bathroom, ok for my wife who has limited walking, reception informative. Meals at this hotel was not very good menus only in Spanish, my wife thought she was ordering soup but got garlic mayo with paste, I ordered so say beef and got lamb which was over cooked, and we both ordered the same sweet and got two different puddings, so next time we won't be eating there again. Oh and the breakfast if you want tea that's great tea bags on the table but no hot water!
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Felicity, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for stop over on route
would definitely stay again. was welcoming clean and great value for money,
Stayed 1 night in Jul 2017

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
No restaurant or bars nerve by, the restaurant in the hotel was over price and food was not great the waitress was not a bit plesant
Stayed 1 night in Jul 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for an overnight stay outside the city.
A good reasonably priced hotel. Convenient for a stopover when travelling. Friendly staff, clean and comfortable room. The restaurant is good and well priced.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price very good
For the price very good
Dear David, Thank you very much for your reservation and fantastic score. We are delighted that your stay at our hotel were so satisfactory and with a very good price! We hope see you again. Best regards, Serafín Doñate. Manager.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Nice and comfortable hotel

8/10 Good

NORMAN

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenient location to find
Good value - nothing special.

8/10 Good

perfectpam, h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel great restaurant
We stayed here for one nice en- route from ferry to Alicante. The hotel was in an industrial area and used by people working nearby as well as tourists. It was located near the motorway and easy to find. The price was excellent. The room was clean, spacious and had a nice bathroom with a bath. We would definitely stay again.

10/10 Excellent

susan, mold,north wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zaragza,stay
friendly staff, good value, excellent access to Zaragoza

4/10 Poor

Colin, Braintree

Disliked: Cleanliness
Beware location !
Poor location,lack of room facilities,no dining on Sunday,dirty shower/bath walls/tiles. Information on line did not tell full picture. Staff very helpful.

10/10 Excellent

John, Swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing that their restaurant closed very early on a Sunday, spoilt the day after a long drive.

4/10 Poor

SnowCat, Anchorage, AK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quick stop
Rather run down area, and a hotel that seems to be undergoing some renovations

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

John & amanda, yorkshire uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel en route to Caen port
We had a nights stopover here en route to Caen ferry port, it was easy to find parking was not a problem. It was on the edge of an industrial estate but as it was a sunday it was very quiet so i cant comment on what it would be like on a weekday, mind you the was a wedding reception going on when we got there and it never disturbed us at all and our bedroom was on the same side as the party. Ok so it did look a little tired but it was very clean and the bed was comfy, the staff were friendly and helpfull . We had eaten prior to arriving which was lucky as on a sunday evening the is no meals provided even so he did offer us sandwiches, we slept realy well here and wouldn't hesitate to visit again if in the area . Our only criticism was the breakfast was not the best we have had.but hey it was only 1 nights stay