Aromatherapy, sports massages, facials, reflexology
Check availability

Reviews of Naspa New Otani

3.5 out of 5
Naspa New Otani
Yuzawa 2117-9, Minamiuonuma-gun, Yuzawa, Niigata

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 165 reviews" "
Rating 8 - Good. 62 out of 165 reviews" "
Rating 6 - Okay. 12 out of 165 reviews" "
Rating 4 - Poor. 3 out of 165 reviews" "
Rating 2 - Terrible. 2 out of 165 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balancing Japanese tradition with global welcome
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Stayed 1 night in Sep 2023

4/10 Poor

Alex

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was at 3pm, check out was at 10am. Staff does not allow even 30 minutes late check out, asking that we buy 1hr late check out at 2000yen. Breakfast was at 7am to 9am. Basic breakfast. If you are there at 830am, you need to take out the breakfast, take out box is provided by the hotel. We were there earlier, before the snow park opened. Staff was not too helpful with recommendations of other snow amenities that we can do. In the end, we found Echigo Yuzawa Ropeway on our own, which is a short walk (5 mins from hotel). Absolute fun - you sit a cable car up, and then the view.on top is breathing taking and there's a good Italian restaurant up there. The bathhouse and onsens are great. Decent size and comfortable and clean. There was a child-size snow sledge for kids, which is quite fun (even though the ski park was not opened when we were there).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall Colors
Great view of the autumn colors. Extra charges if you use their onsen. However the do have a private bath for families for an extra charge.
Stayed 1 night in Nov 2022

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very clean good place to chill and relax
Stayed 1 night in Aug 2022

6/10 Okay

Andreas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

YUSUKE, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a spacious room, a large shared bath (onsen?) and very easy to access to skiing.
Stayed 1 night in Jan 2022

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Hotel seems old and in need of some overhaul. It is obvious that the COVID experience has had a major affect on operations. Most of the restaurants and other on-site venues are non-operational. The air conditioning in the rooms need work... I woke up sweating both nights of our stay. Otherwise, friendly and helpful staff and we somewhat enjoyed our stay.
Stayed 2 nights in Aug 2021

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On field hotel located close to station
Hotel is situated only a few minutes from Echigo-Yuzawa station by a regular hotel shuttle bus. Hotel is situated at the base of the skifield. Very convenient for families and novice skiers. Accommodation is getting a bit dated but the service is excellent and the buffet style breakfast and dinners are substantial offering both Japanese and Western cuisine. Also has a spacious onsen which was very nice.
View from room
View from hotel entrance road
View from hotel entrance road
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The hotel is convenient as a ski-in ski-out place if you are intending to spend time at the NASPA ski garden which is just beside it (good for 2-3 days but probably not for 5 days as there are not many courses). Rooms are a little dated but otherwise they are of a good size and well maintained. Hotel has a nice onsen with both outdoor and indoor pools. Service was decent and there was always someone able to provide assistance in English. Hotel has a shuttle bus service to the main Echigo-Yuzawa train station every 20 - 30 minutes and takes around 5 minutes to reach there.
Stayed 5 nights in Jan 2020

10/10 Excellent

chun ho franky

Liked: Staff & service
Stayed 3 nights in Jan 2020

8/10 Good

janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room kind of old but clean..the view was breathtaking.. hotel staff are very helpful especially Mr yung as i remember the korean guy😀 But the location are too remote and quiet
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great resort, but disappointed.
The room is spacious. Great ski resort for beginners and family. A bit disappointed when the housekeeper forgot to clean out the garbage can, when we were paying almost $500 per night. The shuttle bus driver also broke our luggage. Not worth the amount of money we were paying.
Stayed 2 nights in Feb 2019

8/10 Good

Sirikorn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Leong

Liked: Cleanliness, room comfort
Comfotable stay with amazing views
Basic 80s style hotel but clean and comfortable. Futon was not comfortable as it was too thin. Had to request for another one to be place on top of existing one so it becomes thicker and softer. It was not peak season and snow had just fallen. The views were beautiful and we had the whole snow park to ourselves! Japanese breakfast was great but from 7 to 9am only - too short & closes too early! Was looking forward to use the onsen but was closed for cleaning for 6 hours! By then we had to check-out. Disappointed :(
Stayed 1 night in Dec 2018

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off season. Last few days of fall colors. Warm days chilly nights perfect mini vacation.
Stayed 2 nights in Nov 2018

8/10 Good

Norihide

Liked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Hideaki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
前回に泊まった部屋と違い狭いのと料理付きが、無かったので割高に成りました。何とか割りで 混雑してゆっくり出来なかった。
Stayed 1 night in Apr 2024

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適に過ごせました。シャトルバスとても助かりました。ありがとうございます。
Stayed 2 nights in Apr 2024

8/10 Good

mari

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay with great amenities.
Stayed 1 night in Dec 2023

8/10 Good

Kenji

Stayed 1 night in Dec 2023

2/10 Terrible

NOBUKO

Stayed 1 night in Dec 2023

8/10 Good

SATOSHI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
温泉良い
温泉広く快適です。泉質も良い。
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

たかき

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
快適なホテルのおかげで、安心して旅行を楽しめました。
Stayed 2 nights in Oct 2023

8/10 Good

BO KYUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

SHIBATA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Zanes

Stayed 1 night in Sep 2023

8/10 Good

Miwa

Stayed 1 night in Sep 2023

10/10 Excellent

Nakamura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

??

Stayed 1 night in Sep 2023

10/10 Excellent

NAOKO

Stayed 2 nights in May 2023

6/10 Okay

RISA

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2023

8/10 Good

SACHIKO

Liked: Cleanliness, staff & service, property conditions & facilities
エアコンの効きが少し悪かったような気がします。ドライ機能もあれば快適に過ごせました。その他はすごく良かったです。
Stayed 1 night in Aug 2023

6/10 Okay

TOSHIKI

Stayed 1 night in Aug 2023

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

たかこ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
どのスタッフも親切で有難かったです
Stayed 1 night in Aug 2023

10/10 Excellent

dada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
旅行で利用させていただきました。ホテル、部屋の中は清潔で気分よく利用できました。大浴場はジャグジーがあり、内装も綺麗でした。一つ気になる点として、周辺レストランの少なさが挙げられます。外食をする予定でしたが、レストランの少なさ、ホテルからかなり歩くということで断念しました。しかし、それ以外の点ではとても満足できました。ありがとうございました。
Stayed 1 night in Jul 2023

6/10 Okay

Noriyuki

Liked: Staff & service
温泉や料理も値段相応。 露天風呂とは言わない方がいいかな。ほぼ屋根だし。 ホテル前の墓地はちょっとマイナスな気がします
Stayed 1 night in Jul 2023

10/10 Excellent

Lian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
會一次就愛上湯澤的飯店
第一次到湯澤旅遊 在NASPA的住宿與服務 讓我會想下次帶家人一起享受假期 飯店設施很多，還有商店販賣部 房間空間很大 起床就能看到雪景 櫃檯人員能英文溝通，服務很親切細心 辦理入住時不小心東西遺留櫃台 櫃台人員打電話到房內確認後快速送到房間 雖然飯店在山坡上走路比較需要時間 但飯店-車站往返的接駁車很多班次 比較可惜是平日過晚上6點多就沒有 假日接駁車最晚至9點多 飯店的自助早餐選擇很多種 以日式及西式餐點區分 每項餐點都很美味 飯店內也有其他餐廳餐點可以選擇 大眾溫泉24小時都能使用 男女湯每日都有一清潔時段，櫃檯人員也會告知 不習慣大眾溫泉可以額外加購的泡湯湯屋 需提前跟櫃台預約，退房時付款 最晚一天前預約登記湯屋使用時間 湯屋內設備及備品都很充足 溫泉泡起來很放鬆舒服 飯店本身有滑雪場 不過只能滑ski 不能滑snowboard
房間就有大面的窗戶看的到雪景
飯店自助早餐 蛋類料理會變化 牛奶超好喝
額外付費的湯屋
有置物櫃、梳妝台、飲水機、洗手間 還提供保養品
Stayed 3 nights in Mar 2023

8/10 Good

YASUSHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
大浴場が広くて、ゆっくり過ごせました。
Stayed 1 night in May 2023

8/10 Good

KAYOKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Kazuko

Stayed 1 night in May 2023

10/10 Excellent

Y

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が清潔
Stayed 1 night in Apr 2023

4/10 Poor

Takamitsu

Stayed 1 night in Feb 2023

10/10 Excellent

Haiku Fen

Stayed 2 nights in Jan 2023

10/10 Excellent

Hiromitsu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
少し割高ですが、家族向けにとっては全が施設内で完結して小学校の息子も大満足です。
Stayed 3 nights in Jan 2023