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Reviews of Hotel Clara Luna

3 out of 5
Hotel Clara Luna
Av. Manuel Avila Camacho No. 42, Xalapa, VER

Reviews

8.8

Excellent

Rating 10 - Excellent. 68 out of 136 reviews" "
Rating 8 - Good. 48 out of 136 reviews" "
Rating 6 - Okay. 15 out of 136 reviews" "
Rating 4 - Poor. 4 out of 136 reviews" "
Rating 2 - Terrible. 1 out of 136 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Aranza

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2020
Response from Anahy Vàzquez on 12 Oct 2020
Gracias

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from joselo on 21 Feb 2020
Agradecemos su evaluación. Mil gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a feeling of being at a B&B, the owners can be seen during breakfast time, making sure his guest are pleased with their stay! The staff was very accommodating. One can ask to see the private art of Mr Elfred Lee, besides seeing some of his work on display around the hotel! For those who want to enjoy a small walk to downton Xalapa this is a great location and it is very quiet area!
Stayed 5 nights in Oct 2019
Response from Joselo on 11 Oct 2019
We really appreciate your comments. Thanks for your visit, comeback soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Joselo on 5 Oct 2018
Thanks a lot

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Joselo on 8 Aug 2018
Thanks for your grading

10/10 Excellent

Raul, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location and clean
The staff at the hotel very friendly... good breakfast and not only the room was very clean all property was impecable...
Response from Clara Luna Mgr on 23 Mar 2017
Thanks for your comments. We really appreciate it

8/10 Good

JESUS

Liked: Cleanliness, property conditions & facilities, room comfort
A romantic get away.
Very good value and accessibility. A piece of Agustin Lara's history.

8/10 Good

Hilary Lerner, Alamo, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
full breakfast
The hotel was clean and the beds comfortable. The breakfast was made to order and was very nice. About a 10 min. walk to town. Very friendly and helpful staff

8/10 Good

Bea, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel beautiful room service was fabulous
We were very pleased would stay here again . The night clerk was very attentive telling us where to get a late drink and snack offering us an umbrella we did not know it was even raining . Room Amor de amores was beautifully furnished large bed comfy better than expected . Breakfast was good service great .

8/10 Good

francesco

Liked: Cleanliness, staff & service

8/10 Good

rshacks, Mexico DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - really close to the town centre
This is a good hotel - close to the town centre yet still quiet. It was clean and well maintained and the bed was really comfy. Staff were friendly and helpful.

10/10 Excellent

Lyn and Joel, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to the center
The Clara Luna is a very comfortable hotel close to the main park and has been newly remodeled. Our king bed was very comfortable and the room was spacious. The shower was not as warm as we would have liked at times but we were told that they were repairing the boiler. The breakfast menu was varied and satisfying. We stayed for six nights and enjoyed our stay.

8/10 Good

Richard, Montréal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and well located
Quiet and well located (not far from zocalo and restaurants). Huge room with recent furnitures. From the room, view on an unused parking lot. Only negative point: strong odor from a disinfectant (need few hours to remove with window open).

10/10 Excellent

Dan, San Miguel, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely hotel with nice people
This is one of the best locations in town, on a nice street, not noisy, near good restaurants and the central district but just a little bit away from the hustle- bustle. The hotel is modern and comfortable...they are in the midst of updating, but there are still some smoking rooms being changed over to non- smoking that retain odors, so beware of that. A disappointment is that seemingly all rooms look out on an ugly parking lot or into a wall.. But it didn't bother me. Beds were extremely good, the room is wel- lit and very satisfactory. The staff is helpful and the restaurant is good ( but so many good ones in this city, I would go out, except for breakfast).
Response from Clara Luna Hotel Staff on 13 Feb 2014
Mr. Dan, thank you so much for sharing your experience with us, we are glad that you enjoyed our rooms, we would be honored to have you back visiting us very soon.

8/10 Good

Marc, United States/Mexico

Liked: Cleanliness, staff & service, room comfort
Good Place To Stay
Staff was exceptionally helpful, Self parking was free and very convenient. Public areas were very impressive for a three star hotel. Restaurant was convenient and reasonably priced for breakfast. The only criticism is that room maintenance, not cleanliness, could be improved. A suggestion is to include breakfast as an additional charge option. We were well satisfied with our stay and found the price very reasonable.
Response from Clara Luna Hotel Staff on 13 Feb 2014
Dear Mr. Marc, thank you for sharing your experience with us, we are glad that you enjoyed the hotel restaurant. We are looking after your comment on the maintenance of the rooms. Thank you so much for your honest comments and we hope to see you back soon with us. Kind regards,

8/10 Good

Mugumogu

Liked: Cleanliness, staff & service, room comfort
Beautiful Hotel
The Clara Luna is on a quiet street yet very close & within walking distance to the zocalo and downtown area. This hotel doesn't look like much from the street outside, but inside it is very clean and modern. My wife and I and our 4 month old stayed one night in a room with two double beds. The hotel provided a Graco crib for the baby. I like that the hotel has free underground parking (though it was tight and a bit crowded when we left the next day). The carpet in the room looked brand new and I like the modern décor touches throughout the hotel. There is a little library and reading area in the lobby and a nice restaurant with lots of options for breakfast, lunch, or dinner. It was nearly 80 degrees when we arrived in mid December and our room was quite warm. The room has a remote controlled Samsung air conditioner, which is nice so you can turn the air on and not have to get back up out of bed to turn it off. It worked well and cooled the room in a short time. The beds were comfortable and we slept well. I don't recall hearing any noise from the outside or from any rooms near us. I would love to stay again and spend more time at the hotel and in the area!

6/10 Okay

Gerry M., Santa Cruz, CA

Liked: Cleanliness, staff & service
Pretty Good, But Cold
We stayed 5 nights in a king room. It was November, rainy, with daytime temps in the 50s and low 60s. The lobby and breakfast room are adjacent to a patio that is open to the outdoors. Both were very cold. We wore our coats to breakfast. Our room was a little warmer but what we thought was a heater was actually only an air-conditioner. When we finally asked, we were given a space heater, so the last 2 nights were better. There was hot water in the morning only, not afternoon or evening. Apart from the cold problem, the hotel was comfortable enough. The room was spacious. The staff was very accommodating and nice, and a few of them spoke English. Hot breakfast was very good. The location is on a busy street, but the rooms are quiet. It's a few blocks from the old part of town, which is where you will spend most of your time. Be sure to visit the superb anthropology museum.

10/10 Excellent

Diana, Oakland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, quiet retreat near the zocalo
Hotel Clara Luna is a jewel--a boutique hotel at a very reasonable price. All the staff go out of their way to make the guest feel at home. The owners have created a unique decor by furnishing a modern and spacious interior with some of their own European antiques.

8/10 Good

Marina., TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price!
It was close to everything. Staff was very nice and attentive. Rooms are big, and comfortable.

10/10 Excellent

Pragmatic, Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to all must-see sights
The hotel was extremely clean and very well located. The staff was very helpful and the rooms were very comfortable. The price was also very reasonable for the class of hotel and the location.

10/10 Excellent

CARLOS CAMPOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

irtx

Liked: Cleanliness, staff & service, room comfort
It's all about the staff . . .
From the moment we drove into the garage after a slightly frazzling trip we were shown courtesy and competence. Unlike many other "high-end" domeciles they DONT nickle and dime you -instead the whole outfit is set up to let you relax and recharge. The only demerit was a room that was a tad dark, being in the back but that brought with it an appreciated quiet. The in-house restaurant, Cafe Azul isbetter than excellent and again, prices reflect the locale versus the saw-ya-coming tourist hustle that so many other hotels indulge in.

10/10 Excellent

hector tello

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality of the room
overall i think was a great experience. I do have something to point out that the air condition wasnt working by the time of my arrival.

10/10 Excellent

Rolando Q

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conveniently located. confortable, food excelent
Nice and confortable hotel. will go for it again. very close to downtown

10/10 Excellent

Ricardo, West Hartford, CT. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xalapa stay at downtown.
All staff very accommodating and helpful. Very clean. A little bit of problem with water pressure in the shower but not awful at all. You will survive this just fine. Another small issue was the dogs barking or housing in the distance to sirens of police cars or ambulances driving by. Besides these small issues, very centric, about 2 blocks away from the town center, where there is much more noise and traffic. It was a great deal with breakfast and parking included.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the best it had great service,
This was a great hotel, the rooms were clean it had great art work made my mr lee the owner and his wife ms Martha was so nice they made me feel like home. I really liked the service I received thank you mr and mrs lee

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel staff in a long time.
We enjoyed the hotel. It was not luxurous, but it was nice and comfortable. Xalapa is a beautiful city and the staff was very helpful in making sure we knew all the things to do. One person in particular, Ciro, was extremely helpful and was very personable and charming. The efforts of that young man made the experience even better. If we return to Xalapa, we will definitely stay at the Hotel Clara Luna.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Clara Luna
Nice clean rooms. Would stay there again. Good breakfast. A/C moderately good. Very nice staff

8/10 Good

MARTIN, CDMX

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL ESTILO DE LA DECORACION DEL HOTEL ME PARECIO MUY BONITA Y ELEGANTE, EL SERVICIO Y LA ATENCION DEL PERSONAL EXCELENTE, HAY DETALLES DE LIMPIEZA EN LOS BAÑOS Y EN ALGUNAS PAREDES, LA FACHADA DEL HOTEL PODRIA ESTAR MEJOR EN CUESTION DE PINTURA, EN GENERAL MUY ACEPTABLE, LA UBICACION EXCELENTE.
Stayed 2 nights in Oct 2020
Response from Anahy Vàzquez on 12 Oct 2020
Muy buenos días, agradecemos su amable comentario y tomaremos en cuenta los detalles que nos menciona para mejorarlos.

10/10 Excellent

LIZBETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia en Xalapa
Excelente ubicación y trato , habitaciones amplias y cómodas.
Stayed 1 night in Sep 2020
Response from Anahy Vàzquez on 28 Sept 2020
Buen día, muchas gracias, excelente inicio de semana.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación y fácil acceso Solo falto una cafetera en el cuarto
Stayed 1 night in Aug 2020
Response from Anahy Vàzquez on 14 Sept 2020
Muchas gracias por compartirnos su experiencia, y tomaremos en cuenta su comentario, excelente dìa.

6/10 Okay

Brenda

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Desepcion
La verdad iba con la inquietud de los comentarios ,pero fue decepcionante ,no tenían nada para brindarme para servirme una bebida o abrir una botella ,no conté en esos días con limpieza de mi habitación, el cable no tuve señal y lo peor la habitación Ami llegada olía a humedad ☹️ la atención por parte de la recepcionista muy atenta fue lo único rescatable gracias
Stayed 2 nights in Aug 2020

8/10 Good

Patricia

Stayed 1 night in Aug 2020
Response from Anahy Vàzquez on 12 Oct 2020
Gracias

8/10 Good

Rosy, Puebla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó porque está muy céntrico y confortable, lo que no me gustó, es que no toman la temperatura cuando algún huésped llega.
Stayed 1 night in Aug 2020
Response from Anahy Vàzquez on 12 Oct 2020
Buen día, agradecemos su comentario.

10/10 Excellent

Magdalena, Coatzacoalcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y atención del personal, las instalaciones son buenas en general, me gustó la ubicación, las instalaciones y el trato del personal
Stayed 2 nights in Aug 2020
Response from Anahy Vàzquez on 12 Oct 2020
Buen día, gracias por compartir su buena experiencia con nosotros,

8/10 Good

Paco, Cuernavaca, Mor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
En general, para pasar la noche, esta bien, los precios estan adecuados al tipo de alojamiento que es.
Stayed 1 night in Aug 2020
Response from Anahy Vàzquez on 12 Oct 2020
Muchas gracias por su amable comentario.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atencion y bonita la habitación incluso tenía tina para relajarse Buen precio
Stayed 1 night in Jul 2020

4/10 Poor

Paloma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No funciona el cable de la tele No había agua caliente No funciona el elevador
Stayed 1 night in Apr 2020
Response from joselo on 17 Apr 2020
Lamentamos estos incidentes en medio de la emergencia, que ya hemos solucionado. Gracias por su comentario

10/10 Excellent

José de Jesús

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y servicio
Hotel con excelente ubicacion y servicios, 100% recomendable, amplio e instalaciones con un realce por sus elementos historicos
Stayed 1 night in Mar 2020
Response from joselo on 24 Mar 2020
Agradecemos su reciente estadía y sus valiosos comentarios. Vuelva pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación es limpia, el lugar es tranquilo me encanto.
Stayed 2 nights in Feb 2020
Response from joselo on 21 Feb 2020
Gracias por su amable comentario. Vuelva pronto

10/10 Excellent

Raúl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

luis

Business traveller
Liked: Cleanliness, staff & service
Muy amables todos... Recepcion.. Restaurante... Cristina en el desayuno muy amable
Stayed 2 nights in Oct 2019
Response from Joselo on 27 Oct 2019
Agradecemos sus amables comentarios. Vuelva pronto, Gracias por su preferencia

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicacion es muy buena, la atencion del personal es excelente,las habitaciones son muy cómodas, los alimentos del restaurant son muy buenos
Stayed 2 nights in Oct 2019
Response from Joselo on 12 Oct 2019
Agradecemos sus comentarios. Vuelva pronto

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO EXCELENTE!!! Me encanta ese hotel es mi hospedaje obligatorio cada que visito la ciudad
Stayed 2 nights in Oct 2019
Response from Joselo on 11 Oct 2019
Gracias por su visita. Vuelva pronto

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Joselo on 1 Oct 2019
Agradecemos su valoración, gracias. vuelva pronto

10/10 Excellent

Humberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy cerca del centro y del area que nesecitaba estar. muy bonito el lugar
Stayed 2 nights in Sep 2019
Response from joselo on 2 Oct 2019
Gracias por su comentario. Vuelva pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excelente hotel, muy limpio, excelente atención, céntrico, habitaciones grandes y confortables, silencioso.
Stayed 7 nights in Aug 2019
Response from Joselo on 25 Aug 2019
Agradecemos su amable apreciación

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Joselo on 17 Jul 2019
Gracias, por su calificación

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el buen trato del personal, la limpieza de las instalaciones y el sabor del desayuno
Stayed 4 nights in May 2019
Response from joselo on 28 May 2019
Agradecemos su estadía y su amable opinión