Dear Guest, thank you for your feedback. Because we do not only provide long term stays but also short stays, the amount of trash bags accumulated over the week would be too much to leave on the property. Thank you for understanding and staying with us!Kind regards, Kevin. Globalstay team.

Dear Yosef, thank you for the feedback. We understand how it feels not to have the security deposit fully returned. Our cleaning team provides us with the report of property condition after each guest. After inspecting the previous report, there was no such damage left, so it was determined that the hot tub became like this during your stay.Kind regards, Kevin. Globalstay team.

Dear TONY, thank you for your feedback! We'd like to have more details about your stay so we would be able to provide you with the service that you would personally enjoy next time!

Dear Donald, thank you for your great review! It was a pleasure to be your host! Hope to see you with us again!

Dear Rong, we are sorry to hear this. We understand that such an opinion can be formed due to the fact that we had to take money from the damage deposit. We had to take a certain amount to cover the damages that were inflicted to the property from your side. Our financial department stayed as objective as it was possible and such a decision was made. Best regards,

Thank you for leaving a review, Semhar! The payment can be done using any currency, but due to all payments on booking platforms related to Canadian banks the currency is CAD. Yet, can be easily converted! We'll definitely wait for your come back!

Thank you very much for leaving a review, Michael! It was a great time accommodating you. We hope you enjoyed all amenities included in the apartment. We believe to see you a couple more times!

Thank you for the feedback, Mr. Robillard. Yes, this property can accommodate up to 16 guests but you have booked for 2. If you want to add some extra guests, there would be extra charge for that. You could see price breakdown before submitting your reservation. If you are not comfortable with the price, you have option not to book it. Notification about refundable security deposit is mentioned in the listing and visible before booking as well. We didn't receive any complaints from you regarding water temperature, fridge ice machine leakage, hot tub and furniture. It would be good if you could register your complaint with the host or at least inform us so that we can help you or offer another townhouse. Unfortunately, we found damage after your check-out. Our finance manager provided you the proofs and information about the damage. In accordance with the Deposit Policy that you agreed to before check-in, we have the right to withhold the cost of damage if any is found after check-out. Thank you for your understanding.

Thank you so much for your excellent review, Jy. It was a pleasure for us to host you and we definitely would like to host you again in any of our apartments.

Dear Denism, thank you for your terrific review! We are extremely glad to hear you enjoyed your stay with us! We are happy we managed to meet your expectations! Best regards,

Dear Guest, thank you so much for your terrific review! It is truly a pleasure to hear you enjoyed your stay with us to the fullest for us :) We are looking forward to accommodating you again! Kind regards,