Exterior

Reviews of SureStay Hotel by Best Western Williams

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 167 out of 580 reviews" "
Rating 8 - Good. 172 out of 580 reviews" "
Rating 6 - Okay. 103 out of 580 reviews" "
Rating 4 - Poor. 74 out of 580 reviews" "
Rating 2 - Terrible. 64 out of 580 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi John! It is great to hear that you had a great stay. You've been a wonderful guest, we hope you will come back and stay with us again!

2/10 Terrible

Cheryl

Disliked: Cleanliness, property conditions & facilities
Did not even stay overnight, turned our keys back in.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Cheryl,Thank you for your feedback, and we sincerely apologize for any issues that led to your decision not to stay with us. We understand that this reflects a significant dissatisfaction with the conditions or service you encountered, and we take this very seriously.We would greatly appreciate more details about what specifically led to your decision to return your keys, as this will help us address any problems effectively. Our goal is to ensure that every guest feels comfortable and satisfied, and clearly, we missed the mark in your case.Please consider reaching out to us with further feedback so we can make necessary improvements. We hope to have another opportunity to provide you with a much better experience in the future. Thank you for taking the time to let us know about your visit, and we apologize again for not meeting your expectations.Sincerely,

8/10 Good

Francisco

Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi Francisco! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Rafael,Thank you for leaving us a review. I am pleased to know that you had a great stay. We are happy to have served you and we look forward to the next time that we can serve you again.Sincerely,

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very welcoming and it was very safe and quiet
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Lisa, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants. I didn’t like having to hear kids running and jumping off furniture all night
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Sara, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Alfred

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello Alfred, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very nice excellent management employees are very helpful and nice. The rooms are very clean.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Elizabeth, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Rolland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was great! The addition of USB outlets would be helpful .
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 1 Apr 2024
Hello Rolland, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Araceli

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Lots of Bugs and spiderweb’s and we also found a Syringe in one of the beds wich means that they didnt clean the room and very dirty and nasty.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello Araceli, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

4/10 Poor

Tyler

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Mar 2024
Hello Tyler, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very clean and the place is quiet we had a great breakfast also
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Mar 2024
Hello Elizabeth, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok for the price
Standard accomodations. Price is right for property. Very good bed. Quiet.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 10 Feb 2024
Hello Valued Customer, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Vicki

Liked: Cleanliness, staff & service
Was clean but sparse
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 6 Feb 2024
Hello Vicki, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 6 Feb 2024
Hello Bruce, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Stephen

Liked: Staff & service
Staff is great property is next to the highway and noisy
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 4 Feb 2024
Hello Stephen, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Diana

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Clean. Quiet.
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Diana, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean but right on the highway so it’s noisy
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Stephen, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Fernanda

Travelled with partner
To expensive for what it is...
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Fernanda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was really nice clean bed was comfortable right off the freeway good location staff was very friendly
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Kimberly, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms but next to the highway
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Stephen, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Radu

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Radu, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Katherine M

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 16 Jan 2024
Hello Katherine, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the highway so it’s noisy. It’s also out of the way in what can seem like a bad neighborhood but it’s not. Just construction.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 16 Jan 2024
Hello Stephen, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Gary

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Gary, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

timothy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property was dirty hotel needs to be renewed
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Timothy, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Yustin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stains on blankets and walls and dirty towels
Stains on blankets and bathroom walls and dirty towels.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Yustin, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay somewhere else
First off, the gentlemen checking me in was friendly and courteous and helpful. Unfortunately that’s the only bright spot. Upon entering the room, reeking cigarette smell (it’s a non-smoking room), floors and surfaces are tacky. I checked in latw night and left as soon as I wake up the next day, since that’s all I need it for. Thinking of it… i’d be better off driving 7 miles north and sleep in my car in the rest area…
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Vivian, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Una buena opción para descansar en la carretera, muy limpio y aceptan mascotas
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Vivian, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

6/10 Okay

Craig

Travelled with family, Business traveller, Travelled with pets
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello Craig, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Virginia

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Virginia, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Lorinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 10 Dec 2023
Hello Lorinda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Gary Richard

Liked: Cleanliness, staff & service
Not a bad hotel considering the price. Some newer fittings (lights, mirror, flooring, heating) some old (eg tile). Little bit of mold on bathtub cieling. Did hear the cats once that others have mentioned.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 10 Dec 2023
Hello Gary, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

6/10 Okay

Quineyba

Travelled with family and small children
I liked how convenient the location was. I didn’t like that there was flys in our room.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 3 Dec 2023
Hello Quineyba, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Michael

Travelled with family and small children
A place to sleep, but not much more than that. Kinda run down. Receptionist not very friendly.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 21 Nov 2023
Hello Michael, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

6/10 Okay

Christy

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The lady who checked us in was very friendly. Our room was dirty! Spiderwebs over the sink area, hair in the tub, dead flies on the wall by the picture and looked like a child wiped snot on a wall. The bathroom reeked of cigarette smoke. The noise from the freeway was constant, but not horrible.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Christy, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Guida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
condoms in the parking lot, burn on bed cover, tall table with low chairs
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Guida, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Suzanne

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Suzanne, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Douglas

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Douglas, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. Great rate. Would stay there again.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 4 Nov 2023
Hello Brian, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

4/10 Poor

Jose A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room in general.
Walls where stain and dirty, wood floor was falling apart and room Stank like smoke.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Jose, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Gerald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was very dirty pretty disappointed we have stayed here before but we will never stay there again
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 23 Oct 2023
Hello Gerald, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

andrew

overnighter
The place was fine ,room,The pool needs work.Breakfast is ony toast and beveage.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 21 Oct 2023
Hello Andrew, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

River.A Kissi

Business traveller
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello River, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Mark

Liked: Cleanliness, room comfort
To many Flys
The hotel was not bad. The issue we had was ALL the flys in the room and outside. We must of killed at least 7 flys. We would not stay in this hotel again.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Mark, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Kathi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Kathi, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 Poor

Rose

Disliked: Cleanliness, amenities, property conditions & facilities
It was quiet, bed was comfortable
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Rose, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Sonia

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Sonia, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Teresa

The room was nice and clean. It has a microwave and refrigerator which was so convenient. I’m glad we got a room on the 2nd floor. It was near McDonald’s and Starbucks and that’s a plus.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Teresa, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Outside trash cans needed dumping
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 1 Oct 2023
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.