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Reviews of b_smart hotel Widnau

4 out of 5
b_smart hotel Widnau
Parkstrasse 1, Widnau, St. Gallen

Reviews

9.0

Wonderful

Rating 10 - Excellent. 89 out of 148 reviews" "
Rating 8 - Good. 49 out of 148 reviews" "
Rating 6 - Okay. 7 out of 148 reviews" "
Rating 4 - Poor. 1 out of 148 reviews" "
Rating 2 - Terrible. 2 out of 148 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities
Was not a fan of the unattended check-in. There are no employees available at the check-in lobby and it is all done on a self-serve kiosk that eventually dispenses your room keys. The room was great, and the breakfast even better! Wide variety of choices to eat, and the self-serve espresso machine was appreciated.
Stayed 1 night in Oct 2023

8/10 Good

Ksenija, Issaquah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is quite decent hotel in a quiet yet secluded area of a small town. The food, ambiance and service in the adjacent restaurant were great. The fully digital check in worked very well. However, in case of any complications, there is no WiFi connection available in the lobby. For anyone using a non European smartphone via WiFi (to avoid expensive Swiss data roaming), there is no way to get in touch with a local support if any urgent issues arise with the check in. Our more concerning experience is around safety/security (or lack of). During our dinner at the hotel restaurant, we were bullied by two (possibly intoxicated) men who scared us and brought our children to tears. We felt unprotected in this zero staff hotel. The restaurant was practically empty, the only other person there was the waitress. What is one to do in the case of danger? Not a family oriented/friendly place.
Stayed 1 night in Jul 2023

10/10 Excellent

Emmanouil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice , junior suite, drinks in the room were free. Quality room , nothing is missing. Traveling family of four
Stayed 1 night in Jul 2023

10/10 Excellent

Gengxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Friendly helpful staff. Pleasant stay.
Stayed 4 nights in Oct 2022

4/10 Poor

Keith

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Christo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place for the purpose of our stay. We just needed a place to sleep to attend the Bregenz festival and this was perfect for that purpose
Stayed 1 night in Aug 2022

10/10 Excellent

Susan

Stayed 1 night in Aug 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park-like setting in a lovely suburb of St. Gallen just across the Rhein from Austria. Hosts were gracious and welcoming. Fantastic breakfast buffet. Comfy beds. Nespresso in the kitchenette. Floor to ceiling glass walls face out to tall trees and the adjacent parkland. Couldn’t have had a more perfect stay before driving to Zurich on our last leg of a two-week road trip through the alpine region of Switzerland.
Stayed 2 nights in Jun 2022

10/10 Excellent

Bogdan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jasmin on 2 Sept 2021
Lieber Gast, herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns, hat es Ihnen bei uns gefallen. Beste Grüsse

2/10 Terrible

David

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the serenity of the hotel. The breakfast was below average. All the female staff were polite except for a male staff at the dinning area that was rude and not helpful. Other than that, the hotel is good for a short stay.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great room. Window was nice and large.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, wonderful shape. Beds extremely comfortable. Breakfast was amazing. If you are in this area a need a reliable spot, I would strongly recommend It.
Stayed 1 night in Jul 2019
Response from Angela Benz on 22 Jul 2019
Dear Guest, thank you very much for your positive feedback. We are happy to welcome you soon again at the Hotel Paul's. Best regards from the whole team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Angela Benz on 1 May 2019
Thank you very much for staying with us and your great rating! We hope to welcome you back again soon. With best regards from Widnau

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only downside for me was the location given I was on foot. It's further from restaurants than I would have liked, made worse by the rain! However, I will stay there again.
Stayed 2 nights in Dec 2018

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop in heerbrugg/Widnau
Nice new clean. Like all Swiss hotels ac doesn’t work- but could be that it’s off season. I’d stay again.
Stayed 1 night in Oct 2018
Response from Angela Benz on 12 Nov 2018
Dear Marc, thank you very much for your feedback. We are looking forward to welcoming you soon back. Best regards your Hotel Paul's-Team

10/10 Excellent

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in quiet place
Stayed 1 night in Oct 2018
Response from Angela Benz on 18 Oct 2018
Dear Sylvain, with great pleasure we have read your feedback. We hope you had a good journey back home and we would be very happy to welcome you back again. In the meantime we remain with best regards from Widnau, Angela Benz

10/10 Excellent

sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Nice hotel and room, good WIFI and fast check in and check out
Stayed 2 nights in Oct 2018
Response from Angela Benz on 18 Oct 2018
Dear Sylvain, thank you very much for taking time to write this positive feedback. We are delighted that you had a pleasant stay with us. We would be very glad to welcome you soon again and remain with best regards from Widnau Angela Benz

10/10 Excellent

Sara J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
Clean, comfortable hotel with a great, friendly staff away from crowds of tourists. It's in an industrial area but once there you don't notice it. Great places to eat within walking distance. Also within a short drive of many touristy areas.
Stayed 2 nights in Sep 2018
Response from Angela Benz on 18 Oct 2018
Dear Sara J., thank you so much for your positive review on this site. We really appreciate your feedback regarding our staff. We hope to welcome you back again soon. Best regards from Widnau, Angela Benz

8/10 Good

John, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel outside St Gallen metro area.
Good hotel. Modern facilities. Complimentary Breakfast was very good. Staff very helpful and spoke excellent English. Lovely setting with surrounding green fields.
Stayed 3 nights in Jul 2018

8/10 Good

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Generally speaking, the hotel is good and with a good value.
Stayed 1 night in Jul 2018

8/10 Good

JY, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
It was a stopover for us . The rooms are clean and comfortable. Staffs are friendly. Breakfast is fresh and adequate.
Stayed 1 night in Jun 2018

6/10 Okay

Gordon, Australia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Worst sleep
Bed was very uncomfortable , car parking was very easy with a large private open space carpark with no charge to use. Breakfast was good.
Stayed 1 night in Aug 2017

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice place to stay... clean but not have view, was a little dificult to find without waze
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Nothing to complain about this hotel but if I had to be picky a fridge in the room would be nice to keep a drink cold. Nice clean room, big TV screen with lots of channels , very comfortable bed, big free car park, good Wi-Fi and nice breakfast. The staff are very pleasant and helpful especially Julia and Dennis who were exceptional and my wife and I thank you for that as you made us feel very welcome. I would definitely stay here again.
Stayed 4 nights in Jul 2017
Response from Céline Hasler on 30 Sept 2017
Lieber Anonymous With great pleasure we have read your feedback. We are really happy that you were satisfied with our service and it is absolutly ok to be picky. Next time please contact the reception to keep your beverages cool. They will bring you a minibar. We are very much looking forward to see you soon in our hotel. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Modern. Green.
Driving to the hotel, I was concerned because the area seemed very industrial/business oriented. However, the hotel is tucked away into a quiet green corner. Very clean. Very modern. Good breakfast, excellent restaurant next door.
Dear Guest, It is a great pleasure to read your positive feedback on this website and we are very happy that you had a memorable stay with us. We hope you had a safe journey back home and would be happy to welcome you back again soon. Best regards from Widnau Dennis Schikorra

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and updated hotel
This hotel was clean, updated and comfortable. I will definitely stay again on my return visit.
Response from General Manager on 25 Sept 2016
Dear Guest, Thank you very much for your positive feedback. We are looking forward to welcoming you back again soon. Best regards from Widnau Christina Bertschler Chef de Réception

8/10 Good

Alessandro

Stayed 1 night in Jan 2024

10/10 Excellent

Stephan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Angenehm Digital
sehr gut gelegenes Hotel, für einen kurzen Aufenthalt.
Stayed 2 nights in Sep 2023

10/10 Excellent

Danh Thanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten die Junior-Suite gebucht. Das Self Check-in ist sehr praktisch. Die Zimmer sind sauber und geräumig. Es hat eine Küche (mit Teller, jedoch ohne Töpfe und Besteck) mit langem Bar-Tisch und Stühle, einen Wasserkocher und eine Kaffeemaschine inkl. Kapseln. Die Minibar war kostenlos. (Wasser, Süssgetränke und Bier). Das Schlafzimmer und Wohnzimmer/Küche sind getrennt und jeweils mit einem kleinen Flach-TV ausgestattet. Das W-LAN ist kostenlos. Das Badzimmer mit einer Regendusche ist klein. Reicht aber gut für eine Person. Das Frühstückbuffet bietet genügend Auswahl. Preis/Leistung ist Top!

10/10 Excellent

HANS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Tasal

Stayed 1 night in Aug 2023

6/10 Okay

Christoph

Stayed 1 night in Aug 2023

8/10 Good

Dr. Bernd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles prima, modernes Zimmer nur recht dunkel im Sommer. Einchecken ohne Personal.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok for 1 night
Automatic checkin worked fine. Room average but ok+. Industrial area but a very nice wine bar 100 m from the hotel. Breakfast ok but a lot of flies on the meat and cheese (not covered).
Stayed 1 night in Jul 2023

8/10 Good

SHUJI

Stayed 6 nights in May 2023

2/10 Terrible

Koji

Stayed 6 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Reto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, room comfort
8.5
Siisti ja mukava. 1 tyyny-pyyhesetti puuttui kokonaan.
Stayed 1 night in Apr 2023

10/10 Excellent

marzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Stefan

Stayed 1 night in Jan 2023

10/10 Excellent

Mette

Stayed 1 night in Dec 2022

8/10 Good

Adriano

Stayed 1 night in Oct 2022

8/10 Good

Murat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nett und freundlich.
Stayed 1 night in Oct 2022

10/10 Excellent

Agnes

Stayed 1 night in Jul 2022

8/10 Good

Matthias

Stayed 1 night in Jul 2022