All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 20 out of 133 reviews" "
10 - Excellent
20
Rating 8 - Good. 13 out of 133 reviews" "
8 - Good
13
Rating 6 - Okay. 16 out of 133 reviews" "
6 - Okay
16
Rating 4 - Poor. 21 out of 133 reviews" "
4 - Poor
21
Rating 2 - Terrible. 63 out of 133 reviews" "
2 - Terrible
63
4.8/10
Cleanliness
5.8/10
Staff & service
4.0/10
Amenities
4.4/10
Property conditions & facilities
4.4/10
Eco-friendliness
Reviews
4/10 Poor
Robert
Travelled with family, Travelled with family and small children, Business traveller
13 Apr 2024
Liked: Staff & service
Disliked: Amenities
Price was good and affordable. You get what you pay for. Two doors down they were smoking a lot of weed.
Robert
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Robert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
Maintenance obviously not taken care of for years. It's a bed a mangy shower and a TV. Bring your own shampoo!
Robert
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 27 Oct 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6
Requested a bottom floor room. Was told none were available. The room I was given
Was bare. No lamps, no coffee maker or drawers for clothes. Horrible experience so far….
Gezina
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 8 Aug 2023
Hi Gezina,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
The place was dirty the sheets had blood stans on them we didn't have any hot water that place was disgusted
Jerome
Stayed 5 nights in Jun 2023
Response from Brand Experience Team on 12 Jul 2023
Hi Jerome, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6
When we arrived checking in was fine but there were 2 people outside our room window talking on a cell and smoking when I asked to be moved was told they were full and had no more rooms. When we walked into the room there was missing wood slats on the floor and in the shower broken and missing tile. The tub the enamel was peeling off.
Ursula
Stayed 1 night in May 2023
Response from Nancy Y. on 15 Jun 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
I checked in later in the evening. The front desk person put me in a handicap room that smelled like a smoking room.
I am neither of those. Too tired to ask for a change.
Logan
Stayed 1 night in May 2023
Response from Brand Experience Team on 7 Jun 2023
Hi Logan,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
I was desperate to find a hotel close to the hospital my mother was staying in. However, this hotel had no covers one the bed, only sheets. No microwave and refrigerator, as stated on the travelcity.com. The room and property was dirty and in a bad area. Not safe for family thats all I can say
Oh the rooms are So Clean and the Staff are so professional and nice.
Latrica
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Feb 2023
Dear Latrica,Gee, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Dan J.#Team6
You get what you pay for. This place was adequate. Badly in need of skilled remodeling. Very old, chipped & stained bathtub. Deteriorating painted ceramic tile tub surround. Only tiny bar soap provided with very thin, rough towels. Plunger beside toilet! Tv did not have major networks like CBS. Mute on the remote was not working. Neither was the phone to front desk. Neighboring rooms were loud & inconsiderate after 10 pm. It was the cheapest price for a room in town for a reason.
Sharon
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 9 Feb 2023
Dear Sharon,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Dan J.#Team6
10/10 Excellent
Takeisha
5 Jan 2023
Liked: Staff & service
Disliked: Cleanliness
Takeisha
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 9 Feb 2023
Dear Takeisha,Ten out of ten?! We’re blushing. Thanks for your review, we really appreciate the support. Dan J.#Team6
The plus is the property was located less than a mile from where i was meeting. I arrived at 4am, the clerk tried to charge me again even though i booked through Expedia. The BED BUGS woke me up at 7a. The shower was dirty and black smut came from the water. I told the front desk and have yet to hear from the manager.
Gregory B
Response from Brand Experience Team on 14 Nov 2022
Hi Gregory,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6
First I'd like to say the office people were very nice but... I usually stay away from negative reviews but I'm doing this to help other travelers stay away. I've travelled for work and personal for decades and this was the worst room I've had in north america. No shower handle to turn on shower, no remote control for the TV. only 1 towel in the room. The inside door handle was broken and I was scared I'd be locked inside the room. The floor had missing hardwood, trip hazard. All night people were outside my room getting high and laughing. The pillows.. um 1/2 of a pillow. I'm not sure there. The room was like wow. I'd pay 10 dollars to stay there not 75. Stay away.
David
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 14 Nov 2022
Hi David,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
Response from Brand Experience Team on 14 Nov 2022
Hi Kyle,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
6/10 Okay
DANIEL
24 Jun 2022
DANIEL
Stayed 3 nights in Jun 2022
Response from Brand Experience Team on 14 Nov 2022
Hi Daniel,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
I would have to say that the pool area was the best part of this property
David
Stayed 1 night in Mar 2022
Response from Vinny on 5 Apr 2022
Thank u for taking your time to respond us.
We appreciate your time and business.
Please come again and we will try our best to give u very good service.
4/10 Poor
Verified traveller
28 Feb 2022
Liked: Staff & service
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Feb 2022
Response from Vinny on 4 Mar 2022
Thank you for your respose, we can try our best to give a good experience to our guest and we thanks for your time and response that help us to improve our quality service and future experience of guest.
8/10 Good
Joseph
Business traveller
12 Feb 2022
Liked: Staff & service
Joseph
Stayed 1 night in Feb 2022
Response from Vinay on 4 Mar 2022
Thank you for your respose, we can try our best to give a good experience to our guest and we thanks for your time and response that help us to improve our quality service and future experience of guest.
The tiles were cracked in bathroom, rags were dirty looking. This is the worst looking place I’ve ever stayed. Shut this place down!!
Larhoda
Stayed 1 night in Oct 2021
Response from Brand Experience Team on 9 Nov 2021
Hi Larhoda,
We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.
Lilith
#Team6
Outlets in room 207 not working. No towels, rags or soap was present in the room. Huge hole in the wall where someone slammed the door. Cracks in the bathroom floor. The smoke alarm was removed, and there were no alarm clock in the room. I will never stay at this motel 6 ever again
Joseph
Stayed 1 night in Oct 2021
Response from Brand Experience Team on 9 Nov 2021
Hi Joseph,
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.
Lilith
#Team6
2/10 Terrible
Grady
4 Oct 2021
Disliked: Staff & service
I was there 45 minutes n never got help with just getting a key or card for the room. The night attendent was rude so i just back home. Paid for a room i couldnt get acces to. Never again
Grady
Stayed 1 night in Oct 2021
Response from Brand Experience Team on 9 Nov 2021
Hi Grady,
On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.
Lilith
#Team6
This is the worst place I have ever stayed. The room and everything around the building had a terrible smell to it. The non-smoking rooms smelled cigarettes smoke. There was no coffee maker in the room and the TV had horrible reception. The ice maker didn't even work!! The only good thing I can say about this place, is the lady that helped to set the front desk when we checked in was very nice. Would never stay here again!!
ELLEN
Stayed 1 night in Sep 2021
Response from Brand Experience Team on 9 Nov 2021
Hi Ellen,
Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.
Lilith
#Team6
It took 40 mins to check in because the staff could not run the computer, finally they got the manager would still had trouble. Yes, I had made a reservation. We get to the room and it`s under renovation. I got back to the front desk, get another room.....NO TOWELS and the room looks crappy. No ice machine around I could see. The worst stay ever at a hotel/motel
Ray
Stayed 1 night in Jul 2021
Response from Brand Experience Team on 9 Nov 2021
Hi Ray,
Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We hope for the opportunity to improve your experience with us. Please visit again.
Lilith
#Team6
The bed looked as if it was a roll out bed, bathtub was not userable, holds in wall
Richard
Stayed 1 night in Aug 2021
Response from Brand Experience Team on 9 Nov 2021
Hi Richard,
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again.
Lilith
#Team6
Hi LaQuana,
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.
Lilith
#Team6
Hi Alicia,
Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.
Lilith
#Team6
Lied about the nightly room rate and overcharged for the room.
Verified traveller
Stayed 1 night in Aug 2021
Response from Brand Experience Team on 9 Nov 2021
We are disappointed to learn that we fell short of your expectations and we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.
Lilith
#Team6
Hi Hye,
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.
Lilith
#Team6
Horrible; no A/C; the floor was sinking like walk on raft couldn’t take left after a few hours, you should have a warning sign; transients living on property (I am a single female) felt unsafe.
The front desk was friendly, but the room was the worst. There were roaches in the room. The floor seems like the room was flooded at some point and was never replaced. I was very disappointed. There was another visitor that had issues with their horn which was going off every hour in the night!!!