Exterior
Check availability

Reviews of Arthotel ANA Gala

4 out of 5
Arthotel ANA Gala
Viriotgasse 5, Vienna, Vienna

Reviews

8.2

Very good

Rating 10 - Excellent. 117 out of 339 reviews" "
Rating 8 - Good. 145 out of 339 reviews" "
Rating 6 - Okay. 51 out of 339 reviews" "
Rating 4 - Poor. 18 out of 339 reviews" "
Rating 2 - Terrible. 8 out of 339 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kirby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large, the showersoap and shampoo was very good quality. We enjoyed the restaurabt at the hotel after a long day visiting Rome and was able to relax.
Stayed 3 nights in May 2024
Response from ANA Gala on 17 May 2024
Dear Kirby,Thank you for your wonderful review. We're delighted to hear you enjoyed your spacious room and the quality of our shower amenities. It's great to know you had a relaxing time at our restaurant after your day in Rome. We look forward to welcoming you back.Best regards,ANA Gala Team

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was overall quite good. It is a bit old and some things should get some updating such as not the greatest lightning by the elevators. Other than that no complaints would stay again
Stayed 1 night in Mar 2024
Response from ANA Gala Team on 27 Mar 2024
Hi Jorge,thank you for sharing your feedback with us. We're glad to hear that overall, you had a good experience at the hotel. We appreciate your suggestions regarding the lighting by the elevators and will certainly take them into consideration for future improvements.We hope to welcome you back again soon!Best regards,Arthotel ANA Gala

10/10 Excellent

Khatija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good transport links in and out of the city very clean and lovely decor. Access to coffee and drinks machine anytime as not refreshments in room but to be honest the machine drinks were lovely as coffee is freshly grounded
Stayed 3 nights in Feb 2024
Response from Gala Team on 3 Mar 2024
Dear Ms. Khatija,We're delighted to inform you that our hotel boasts excellent transportation links, making it easy for you to explore the city and beyond.While there are no refreshments in the rooms, we provide convenient access to a coffee and drinks machine available anytime. We're pleased to hear that you found the machine drinks delightful, especially with our freshly ground coffee.We look forward to providing you with a comfortable and enjoyable stay. Should you have any further questions or requests before your arrival, please don't hesitate to reach out to us.Warm regards,Arthotel ANA Gala

6/10 Okay

Marta

Travelled with family
Liked: Staff & service
Nice stay
Hotel is located within 30-min walk to the centre. We had a family room which was big and comfortable and have availed the early check in. Reception staff very accommodating. Minus for plastic cups and lack of toiletries, only 2in1 shower gel.
Stayed 2 nights in Jan 2024
Response from ANA Gala Team on 3 Mar 2024
Dear Ms.Marta,We're thrilled to hear that you had a nice stay overall and that you found our family room to be spacious and comfortable. We're glad that our team could accommodate your request for early check-in, and it's wonderful to know that you found our reception staff to be accommodating.Your feedback regarding the plastic cups and the availability of toiletries is greatly appreciated. We take guest feedback seriously, and we'll certainly take your comments into consideration as we continually strive to improve our services and amenities.We hope that despite these minor inconveniences, you were still able to enjoy your time with us. Warm regards,Arthotel ANA Gala

8/10 Good

Inyang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean, nice room with lots of space, lovely big window. It wasn't noisy, the breakfast was good and the staff were professional and friendly. My only criticism would be it's proximity to the city centre, it's a 10 minute tram ride away or a 20-30 minute walk. Apart from that it was great.
Stayed 3 nights in Dec 2023

4/10 Poor

Roy

Stayed 3 nights in Dec 2023

10/10 Excellent

Catherine Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay at this hotel. Very large room/suite, enjoyed the free hot drinks in the foyer, breakfast was plentiful and we easily found our way about using the undergrounds nearby.
Stayed 7 nights in Nov 2023
Response from ANA Gala Team on 24 Nov 2023
Dear Ms. Mary,Thank you for your feedback and taking the time to post your comments on Expedia. Beside that we are glad that our associates could make you feel welcome and leave a positive impression. As a management team, we take all comments seriously and share them with our staff to find ways to improve.Kind regards,Arthotel ANA Gala Team

8/10 Good

IAROSLAV, Hollywood

Liked: Cleanliness, staff & service
Not a bad location, not in the center but close enough to metro station. Hotel is not new, but well done, clean and pleasant. But I have a couple troubles - like shower was not really working, had weak drops but not with a full power. Bathtub was ok but shower is a huge minus. And the wardrobe in the room was a bit broken. But it definitely worth the money.
Stayed 1 night in Oct 2023
Response from Arthotel ANA Gala Team on 17 Nov 2023
Dear Iaroslav,thank you so much for taking the time to share your experience after your stay with us and sending your compliments. We are very happy that you had a pleasant stay with us far away from home. We are pleased to read how much you enjoyed central location as well as the surroundings of our hotel as well and our great service. Furthermore, we deeply regret that you could not enjoy your bathtub and would like to apologise for the inconvenience incurred. The comments of every guest are especially important for us, as it helps us to improve our quality standards. We would like to thank you for your constructive comments and would be very happy if you could contact us and give us the opportunity to discuss about your experience in our hotel.Best Regards,Arthotel ANA Gala Team

6/10 Okay

Michele

Liked: Cleanliness, staff & service
The staff was extremely friendly and helpful and the hotel and room was very clean. I was traveling alone and felt safe in the quiet neighborhood that it’s located in safe walk to the train. The hotel is very dated and the room accommodations reflected that. The bed was so hard that I had to sleep on top of 2 comforters! The pieces within the room were cheap and very mismatched and the fridge did not work. I was to have a king sized bed and I’m not even sure it was a queen. For the money it was ok for a few nights.
Stayed 1 night in Jul 2023
Response from Cagri Erez Resident Manager on 4 Aug 2023
Dear Michele,Thank you for choosing our hotel and taking the time to share your feedback with us. We appreciate your positive comments about our friendly and helpful staff, as well as the cleanliness of our hotel and rooms. It's rewarding to know that you felt safe in the quiet neighborhood and that the location was convenient for you with easy access to the train.We also appreciate your honest feedback regarding the dated appearance of the hotel and room accommodations. Your comments are valuable to us as we continuously strive to improve our guests' experience. We take your concerns seriously and will take them into consideration as we plan future updates and renovations to enhance the overall comfort and quality of our property.We apologize for any inconvenience caused by the firmness of the bed. We understand the importance of a good night's sleep and are sorry that the mattress did not meet your expectations. We will make a note of your preference for a more comfortable bed for any future stays.Regarding the room amenities, we apologize for the inconvenience with the fridge not working properly. Our maintenance team is available to address any issues like this, and we encourage guests to inform us of any problems during their stay so that we can resolve them promptly.We are glad to hear that you found the price to be acceptable for a few nights, and we hope that overall, you had a pleasant stay with us.Once again, thank you for your feedback, and we hope to welcome you back in the future, with improved facilities and accommodations.Best regards,

6/10 Okay

ihab

Disliked: Staff & service, amenities
Need TL Ekram
Response from Mr. Cagri Erez, Resident Manager on 28 Apr 2023
Dear Ihab,Thank you for taking the time to share your impressions with fellow travellers.Based on your review, we are not able to retrace what happened during your stay. To improve us continually, we would appreciate your feedback directly via mail.We would be happy to welcome you back soon.

10/10 Excellent

Mikayla Amalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here.
Stayed 5 nights in Mar 2023
Response from Mr Metehan Cakir, Night Auditor on 12 Apr 2023
Dear Ms Amalia, thank you very much for the positive feedback. We are very pleased that you enjoyed your visit with us so much and that our team made an important contribution to it. We would like to thank you for your suggestions and look forward to seeing you again. Best regards, Mr Metehan Cakir Night Auditor

6/10 Okay

Verified traveller

Ok
Didn’t receive my member perk (Free bottle of wine) when checked in. Had to ask and then was given ONE 250ml bottle (Which is a glass of wine) between two of us. Comfortable bed and good location but outdated decor and building.
Stayed 1 night in Feb 2023
Response from Mr. Cagri Erez on 6 Mar 2023
Dear Guest,Thank you so much for this great review of your recent stay with us.We appreciate your feedback, and we will use your comments to prove a perfect score on your next stay.Please rest assured, we will reflect on your ideas of improvement. We look forward to welcoming you back soon and wish you all the best until then.Kind regards,

4/10 Poor

Sara, SAN SALVADOR

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel is ok and close to TRAM D easy to move around, but based in my experience I wouldn’t stay here again . I arrived by noon horribly tired after traveling all night . When I mentioned I had a reservation I was shut down (not even asked by my name or so), was told “check in is at 2.30” I asked again if possible to have early check in as I was extremely tired but didn’t even get a reply, I literally crashed at their sofa…By 2 pm the same guy told me ok to check in now . I asked again why don’t have check in early (I was 100 willing to pay as my situation) and only Saify we are full. I never received the VIP amenities nor was welcome as GOLD member. When I did the check in I was given a tiny piece of paper with hotel info. No further interaction. Even if hotel is sold out there are ways to say bad news , try to improve . I didn’t see the exceptional service.
Stayed 2 nights in Dec 2022
Response from Arthotel ANA Gala Team & Mr Erez, Resident Manager on 18 Dec 2022
Dear Sara, We appreciate you taking the time to write such a detailed feedback on your recent stay with us. It is our great aim that all our guests feel welcome and comfortable with us and are very sorry, that our employees did not act appropriately. Please rest assured, that those incidents do not represent our standards. Nevertheless, we cannot undo what happened, and we thank you for giving us honest and constructive feedback. Rest assured, we are taking your complaint seriously and are going to take measures to prevent such situations from happening ever again. With our great respect,

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
While away from the historic district the hotel was well connected to trams and the metro. Good road access back to the airport as well. Public areas of the hotel were quite nice, our room (102) was pretty tired and could do with redecoration. It was also really dark, as you couldn't see any windows from the bed. It was quiet though and the bed comfortable with good quality bedding
Stayed 3 nights in Sep 2022
Response from Cagri Erez Resident Manager on 9 Nov 2022
Dear Annette, Thank you for taking the time to evaluate your stay with us. We are pleased to receive your praises for developed infrastructure in our location and the design of our common halls. It is a pity we did not meet your taste with our furnishings, it is our intention to merge natural designs with urban details, which represents the feel of the district we are in.Unfortunately, we could not leave a good impression in all areas at times, but we are gratefully accepting the criticism.We appreciate your recommendation and hope to welcome you back soon.

8/10 Good

WendeLynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was excellent very friendly and readily assisted when asked. The elevator was out of order the day we arrived meaning we had to carry luggage up to the 4th floor - now the desk attendant did assist with the bags however the elevator was then out for the entire week we were there. I just turned 70 and have asthma so this was not ideal after a day of site seeing which was every day. Also with the temperature while we were there a fan would have helped as the air conditioning was ineffective making getting a good sleep difficult.
Stayed 8 nights in Aug 2022
Response from Team Arthotel ANA Gala on 27 Oct 2022
Dear WendeLynn,We appreciate you taking the time to comment on your recent stay with us, and deeply apologize for all the inconveniences caused because of our technical issue with the elevator.Our elevator was since repaired with a part that our engineer was awaiting from abroad. All things considered, we are happy that you felt comfortable during your whole stay, and it makes us very proud that our team is honourably mentioned. We appreciate your recommendation and hope to welcome you back soon.

8/10 Good

Soleyman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Clean room with daily change of sheets and towels. Friendly staff. Location was a bit away from center, 10 eur each way for taxi was I think expensive. Free coffee and tea. Air conditioner working fine. Elevator had issue but fixed later. Bathroom and bathtube waw working perfectly. We enjoyed our stay.
Stayed 4 nights in Jul 2022
Response from Team Arthotel ANA Gala on 12 Jan 2023
Dear Soleyman,We are happy to that all in all you were satisfied with your stay. It is a pleasure to hear that pretty much everything has been to your satisfaction, and we truly hope to welcome you back soon! :)All the best,

6/10 Okay

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor internet
Stayed 3 nights in Jul 2022

10/10 Excellent

Rickilyn, Tucson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really loved this boutique hotel at a great price. Very clean and charming. The location is close to metro with a close grocery, park and restaurants. Felt very safe and great shower, great service
Stayed 3 nights in May 2022

8/10 Good

Afrooz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ver clean, great staff and location. Free coffee all the time:) But the bicycles were not useable. Easy access to trains and subway. Thanks
Stayed 4 nights in May 2022

8/10 Good

Taavi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2022

2/10 Terrible

Johann, Zell am See

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a COVID-19 case. Most of the time there was no one at the reception and no one at the bar!
Stayed 3 nights in Nov 2021

10/10 Excellent

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff super helpful. Our room was big, great furniture, bathroom had all supplies we need. Was clean daily. He had the breakfast Buffett was great, different food variety. If I return to Vienna I will choose this hotel.
Stayed 2 nights in Oct 2021
Response from Mr. Benedek Gal, Front Desk Agent on 7 Oct 2021
Dear Mrs. Garibay, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. It would be a pleasure for us to welcome you again in the future. Best regards,

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk is not always available. The fridge is not working.
Stayed 3 nights in Jul 2021

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tal in bathroom wasnt working Only an overnight stay so didn't complain. But definitely worth checking all bathroom water is working.
Stayed 1 night in Jul 2021

8/10 Good

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from rm on 18 Dec 2019
Thanks for staying with us. We appreciate your feedback! Ana Gala Team

6/10 Okay

Terence

Business traveller, Travelled with group
Liked: Cleanliness
Stayed 2 nights in Nov 2019
Response from rm on 18 Dec 2019
Thanks for staying with us. We appreciate your feedback! Ana Gala Team

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great success
The location is very good. Close to trams, busses and train to the center. The room was very nice, the breakfast was good and overall we liked it very much
Stayed 4 nights in Nov 2019
Response from RM on 27 Nov 2019
Thanks for staying with us. We appreciate your feedback! Ana Gala Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is excellent as it is only a 5 min walk from the metro station. The check in and check out processes were smooth. The room was stylish and very clean.
Stayed 2 nights in Nov 2019
Response from RM on 27 Nov 2019
Thanks for staying with us. We appreciate your feedback! Ana Gala Team

10/10 Excellent

Mstone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a steal of of deal! Checked in after 2:30 and never had better service. The staff was friendly and treated us with a smile everytime we walked innor out the build. Easy Location to find, and a beautiful walk around the area. Would love to stay here again.
Stayed 1 night in Nov 2019
Response from D. Dioquino on 19 Nov 2019
Thank you very much for your positive feedback. Regards, Ana Gala Vienna Team

2/10 Terrible

A, Herstal

Disliked: Staff & service, amenities
If I have to describe this hotel in one sentence: absolutely awful staffs but hotel itself is decent for the price. I travel Europe quite often for pleasure; France, Belgium, and Netherlands mostly. Pretty much my first time in vienna. I stayed in hotels from 3-5 stars. I understand that property or amenities can be bit different from what they stated on the website but it’s always the staffs who make your experience more pleasant. This place, however, I simply don’t understand why they are in hospitality industry in the first place. Starting from my checkin, I didn’t get my VIP access when it clearly said it on my confirmation email. Hotel receptionist didn’t even want to check my email and merely insisting, “My system says nothing so I can’t.” I believe that proper way would be, they ask me to wait and they check and follow up on me later, but they just said no instead: what a way to treat their guests. A complimentary water bottle is once per stay here, most of the hotels I stayed were once per night, so I went down and asked. Hotel receptionist who were in her duty around 22h-23h couldn’t speak English very well (can be frustrating but they don’t have to speak English fluently it’s ok). She didn’t know the difference between once per night/day and once per stay. The problem here was her attitude her, surprise! Although she was wrong, the way of her tone was rather “patronizing” the guest, who would appreciate this kind of attitude? Will never come back this place.
Stayed 2 nights in Nov 2019
Response from Resident Manager on 19 Nov 2019
Dear A, Thank you for your feedback and taking the time to post your comments. With regret I noticed that we could not fulfill your expectations towards the facilities and offers of our hotel. As for us the most important is to have happy and satisfied guest left from Arthotel ANA Gala Vienna, we take all the constructive comments as a chance to improve our service. We do hope to welcome you back in Arthotel ANA Gala on your next stay in Vienna. Best regards. Mr. Cagri Erez Resident Manager

8/10 Good

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Resident Manager on 19 Nov 2019
Thank you very much for your positive feedback. Best Regards Ana Gala Vienna Team

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Resident Manager on 19 Nov 2019
Thank you very much for your positive feedback. Best Regards Ana Gala Vienna Team

10/10 Excellent

ssilagi, Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on a small quiet road, the economy room was great. Breakfast was ok too. Location suited my needs
Stayed 2 nights in Oct 2019
Response from RM on 14 Nov 2019
Dear ssilagi, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Resident Manager on 19 Nov 2019
Thank you very much for your positive feedback. Best Regards Ana Gala Vienna Team

10/10 Excellent

Francesco

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2019
Response from Resident Manager on 24 Sept 2019
Dear Mr. Francesco, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located with good access on trams and metro. Despite the good location it is quite.
Stayed 6 nights in Sep 2019
Response from Resident Manager on 24 Sept 2019
Dear Mr. Anonymous, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good: clean, and safe, free coffee and nice tea all day long.
Stayed 3 nights in Sep 2019
Response from Resident Manager on 24 Sept 2019
Dear Mr. Anonymous, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY dissatisfied
Upon booking the pictures are very deceiving. The hotel looked nothing like the pictures advertised on arrival. Outdated, dirty furniture. Was embarrassed to bring my family here to see the condition it was in. The room was stuffy, hot, dirty, outdated, subpar, and NOT a 4-star as advertised. Absolutely disgusting. The only reason why we stayed is because we were traveling for 12 hours that day and got in closer to midnight. We had absolutely NO choice but to stay. When confronting the concierge regarding temperature of the room. They told us “housekeeping will take at look at it “. That was at 1am upon checking in. Next morning after we had fallen asleep NO ONE EVER came to look. We mentioned something AGAIN in the morning. NO ONE EVER CAME. absolutely disappointing after using our free night on this place. What a huge disappointment!! Will think twice about booking with hotels.com after that!
Phone and side table from the 70s. Clearly water stains/dirt on the wall.
Dirty, musty, outdated, embarrassing furniture
Thermostat used to cool the room to high 80’s that was never fixed!!!
Stayed 1 night in Aug 2019
Response from Resident Manager on 24 Sept 2019
Dear Ms Amanda, Thank you for your feedback and taking the time to post your comments. With regret I noticed that we could not full fill your expectations towards the facilities and offers of our hotel. As for us the most important is to have happy and satisfied guest left from Arthotel ANA Gala Vienna, we take all the constructive comments as a chance to improve our service. We do hope to welcome you back in the Arthotel ANA Gala on your next stay in Vienna. Best regards. Mr. Cagri Erez Resident Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Resident Manager on 24 Sept 2019
Dear Mr. Anonymous, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spend close to 2 weeks at this hotel and enjoyed the friendly staff, the location, safe surroundings, and free coffee/etc 25/7.
Stayed 13 nights in Aug 2019
Response from Resident Manager on 24 Sept 2019
Dear Ms. Yvonee, Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

8/10 Good

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely located hotel
This hotel is nicely located in a quiet street with nearby transport options to go anywhere in the city. Didn't bring a car but looking around it seemed a fairly easy parking location also. Staff was a mix between very helpful and some that where there to do the basics. Room wifi was ok and the room itself was nice. Breakfast was average but with all I usually eat in a hotel stay. Recommended.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indeed, it is true that this place is part of smiling hotels. The staff were very helpful and friendly. Good customer service. The hotel is located in a very quiet Neighbourhood, close to public transport and restaurants.
Stayed 4 nights in Jun 2019
Response from Resident Manager on 19 Nov 2019
Thank you very much for your positive feedback. Best Regards Ana Gala Vienna Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019
Response from Resident Manager on 9 Jun 2019
Thank you very much for your positive feedback. Best Regards Ana Gala Vienna Team

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Clean with friendly & helpful staff. Bit out of the way on the outskirts, lift wasn't working which meant stairs to the 4th floor and just a little tired looking ...... on the whole pretty alright although no evening meal facilities
Stayed 4 nights in May 2019
Response from cagri erez on 28 May 2019
Dear Ladies and Gentleman Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transport links, quiet and clean. Friendly staff and locals
Stayed 4 nights in May 2019
Response from Cagri ERez on 28 May 2019
Dear Ladies and Gentleman Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

8/10 Good

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from Cagri Erez on 28 May 2019
Dear Mr. Johann Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

10/10 Excellent

Soumendra, Edmonton, Canada

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are really helpful, except the person in duty during day-time. We like the 24-hour coffee machine with different flavors. Rooms are good and clean with a bit old touch.
Stayed 5 nights in Apr 2019
Response from cagri erez on 28 May 2019
Dear Mr. Soumendra Thank you very much for staying with us and for taking the time to provide your feedback. We are glad to hear that everything about our hotel was to your satisfaction. If there is anything we can do to make your next stay more pleasant - except for the location itself - please don't hesitate to let us know. Thank you very much again for your feedback, it would be a pleasure for us to welcome you again in the future. Best regards, Mr. Cagri Erez Resident Manager

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I loved the bathroom. 502 room awful view and I supposedly paid extra for the last floor and good view!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to tram routes. Complementary breakfast. Good room size. Free coffee from quality machine.
Stayed 3 nights in Feb 2019
Response from Jojo on 26 Feb 2019
Thank you very much for your positive feedback.