Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel.

Posted 21-Sep-2014
Nice ocean view. The room is clean and brand new.
5 out of 5
Recommended
for Everyone
by A verified traveller from Delhi, CA

Beautiful quiet hotel

Posted 12-Sep-2014
Fantastic room, excellent food, beautiful grounds. Complimentary shuttle to harbor area was great and all staff was extremely helpful and friendly. Only complaint was slow wifi that was not available by the pool (or outside at all) and only worked by the door of the room and in the lobby
5 out of 5
Recommended
for Everyone
by A verified traveller from australia

Quiet and comfortable

Posted 10-Sep-2014
Pros: Hot tubs, pool, quiet rooms.
Cons: Need some hooks in bathroom to hang towels especially when four people share a room.
Location: Quiet suburb near harbour very peaceful.
Looked very swish from the outside and was lovely inside too. Hot tubs and pool amazing!! Staff great and courtesy car much appreciated. Well worth the expense.
5 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Magical!

Posted 27-Aug-2014
We were celebrating our 25 th wedding anniversay. Hotel was wonderful staff were super friendly and helpful. We had a room overlooking water and the spa. Beautiful. Would recommend to others.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Aug-2014
A fantastic brand new hotel with awesome pool and jacuzzi fronting ocean. Love it!!
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Resort-like Amenities

Posted 18-Aug-2014
Pros: Ambiance. Restaurant and pub. Pool and spas. High quality experience overall.
Cons: I would have to get really picky to find something to improve.
Location: Not really close to restaurants or shops, but since the hotel has everything you need, it is a great place to be.
Beautiful hotel with elegant ambiance and superb location. The pool and spas are top notch with gorgeous views. Our room was small, but nicely appointed with a small kitchenette and nice big bathroom. I didn't have time to relax in the tub, but it was super deep and looked very inviting.
4 out of 5
Recommended
for Everyone
by A verified traveller from g

Great view from the pool to the sea

Posted 18-Aug-2014
A very luxury and nice located Hotel. It is a little bit an old fashioned Hotel. The SPA area is nice and modern.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

2 night weekend stop over

Posted 05-Aug-2014
Pros: Having lived in Victoria for a short time, staying outside of the downtown core in order to relive the experience of being a local was in order.
Cons: Check in process is not particularly smooth, and a 4 pm check in is rather late, most hotels I have been to offer 3pm check-in.
Location: Beautiful location, very quiet and away from the hussle and bussle of downtown Victoria, but still only a short scenic drive away.
Beautiful hotel, probably the nicest in Victoria! Used to live in Victoria so it served up exactly what we were looking for in terms of allowing us to feel like we were locals again for a short time. The hotel is located away from downtown in a residential neighborhood of historic Oak Bay. The pool area is first class and great for families with children or singles looking to loung by the pool. Rooms are large with well designed layout. My only gripe would be with the check in process, we arrived at 3pm with our 2 young children (2mo) and (3yrs) and we were told that our room was not ready and that we could go down to the pool area and wait and would be contacted when ready. They took my cell number and told me about their 4 pm "guaranteed" check-in. Having traveled from Vancouver doesn't sound like a big task, but with 2 young kids and having to deal with BC Ferry's it's a 4 hour process and we were really just wanting to get settled in to our room so that we could attempt to get our kids to have a nap. We were dissappointed to say the least. I watched the clock and when 4pm came and went with no phone call I went up to the lobby at ~4:30pm and was told that yes our room was ready and "oops" we forgot to call you. This was not really the best first impression. The Snug Pub made up for this service glitch on our last night there as some staff set up a private area to serve my family outside of the pub(no minors allowed in pub) which was a nice touch and much appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveller from sherwood park, alberta

Beautiful hotel, beautiful view

Posted 22-Jul-2014
Hotel staff were amazing, always polite The bar food wasn't amazing but the restaurant was. You even get a blanket if you want one to sit on the patio bar. Rooms were very comfortable. Came with a mini fridge, stove, utensils, etc. Shower was awesome. Beautiful bathroom. Within walking distance of a marina and shopping
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle,WA

Awesome hotel.

Posted 22-Jul-2014
We only stayed here for one night, but this was enough to realize how simply awesome this hotel was. It easily makes it into my personal list of top 5 hotels I have ever stayed in. They have it all figured out and perfected – the staff here is courteous and knowledgeable, rooms are nicely appointed, bathroom décor and hardware are classy, food is delicious and the view is to die for. The only area for improvement I can think of would be their somewhat slow meal service – it took us almost 2 hours to have dinner in their Snug Pub. Still, the overall experience was very good and we will definitely be back.