Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Fort McMurray

Beautiful building and excellent staff

Posted 24-Dec-2014
Pros: Staff, design, pub, spa and pools.
Cons: Can't think of anything
Location: Beautiful view of the water, close to downtown and the marina.
The staff was very accommodating to any special requests. Food was absolutely amazing, out of the 9 places we went to during our 4 night stay in Victoria, nothing compares to their kitchen, including the pub food! The pools and spa were excellent, we went to the mineral pool every day at least once, nice ocean view sunrises and sunsets from a heated pool with drinks brought down to us from the bar, what more could you ask! Excellent bar staff too, made all our drinks exactly how we asked, and never had to ask for another. We have been on some high end vacations before, but this nearly last minute trip to this hotel was beyond expectations for the price. Will never stay anywhere else in Victoria if I have the choice.
4 out of 5
Recommended
for Families
by A verified traveller

Nice hotel,close to the bay; pools are not warm

Posted 05-Dec-2014
Pros: Great service; free parking and free internet; no hidden charges like other places.
Cons: Food quality at the hotel can be improved and more items in the menu can help.For 3 days in a row the pub told us that they don't have Mint for Mojito
The hotel has great service; there was one incident that's worth mentioning here: i left my drinks at the pub to deliver food to my room (since kids are not allowed in the pub) and did so as per the waitress's suggestion. When I came back though the drink was gone. Apparently there was no communication between the waitress and the person who seats customers at the table. The waitress apologized; couldn't get the same drink (Mojito) because they ran out of Mint. Other than this the hotel is great. The pool wasn't warm enough for us when we ventured out on a cold night. The only reason I gave a 3 for room comfort is because the beds were too soft. Overall.. a great hotel in a quiet neighborhood and would certainly return again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hmmmm

Posted 24-Nov-2014
Pros: In a quiet neighborhood. Free parking.
The stay was not bad. However, at check in I was told my room was upgraded to a Marina view with two queen beds. When I entered the room, I was disappointed. That's because that is what I exactly booked! What a misleading thing to say. I was disappointed to say the least. My partner and I had a bite to eat in the Snug. Her pizza was dry--the crust portion was overdone. The seafood chowder I had was good this time. However, it is a bit of a hit and miss. The last three times I had it, the quality varied from good to bad. Avoid the deep fried pickles. The last time I tried it, the portions were incredibly skimpy: 3 little spears cut from one pickle. I say the hotel is a bit overpriced for what you are promised.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Vancouver

Close to the ocean

Posted 24-Nov-2014
Pros: The room was good size, the bed was really comfortable, nice size TV, fire place inside the room, big bathroom with nice tub and standing shower.
Cons: Provide slippers inside the room rather than having to ask for it from the front desk.
Location: Not too far away from the downtown area. Is in a quite neighbourhood and nice views of the ocean.
Experience about the hotel was really good check in was quick and room service was fast and friendly. Good underground parking.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Seattle

Very Clean Nice Newer hotel with Great Service

Posted 10-Nov-2014
Pros: Clean, quite, beautiful view, service.
Cons: The pillow was kind too soft to me, if have more choice like some other hotel would be great.
My husband and I stayed there couple nights. The hotel is about 15 minutes drive from the downtown tourism area, but they do have free shuttle service to downtown. The hotel was nice and clean, all stuff are very friendly and helpful. The breakfast was delicious, the ocean view swimming pool and hot tub are beautiful and relaxing. I enjoyed the deep soaking tub in our room too. Would love to come back again, stay longer and try the spa, dinner, movie night next time.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Edinburgh.UK

First Class.

Posted 27-Oct-2014
Pros: Location and views.
Cons: Access to internet and printing facilities.
Enjoyed a lovely stay at the Oak Bay. Room very comfortable, fantastic views and attentive staff. Would definitely return and would recommend to others.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom seattle

Great rooms, great pools, great stay!

Posted 21-Oct-2014
We enjoyed a "sister getaway" weekend, and everything was perfect - the neighborhood, the parking, the room, the staff, the dining, the pools/spa. One of the best hotels we've been to. Couldn't have asked for a better stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Maple Ridge, B.C.

Likely the nicest hotel we have stayed in over the

Posted 09-Oct-2014
Pros: All facilities provided were first class.
Cons: Nothing in particular.
Location: Good restaurants, pubs and shopping close by.
We enjoyed the movie night c/w pizza and beverages. Location was perfect for walking around Oak Bay. Weather was perfect considering time of year.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ID

Beautiful hotel. Friendly staff

Posted 30-Sep-2014
Beautiful hotel! Would stay there again. Highly recommend. The staff was the best ever!! So friendly and helpful!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 24-Sep-2014 on Hotels.com