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Reviews of Crossroads Inn & Suites

2.5 out of 5
Crossroads Inn & Suites
3807 Houston Highway, Victoria, TX

Reviews

6.4
Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 1 out of 17 reviews" "
Rating 6 - Okay. 5 out of 17 reviews" "
Rating 4 - Poor. 3 out of 17 reviews" "
Rating 2 - Terrible. 3 out of 17 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

OCTAVIO

Disliked: Cleanliness, staff & service
Bad experience
When we got there the person at the front desk said that the facility was booked solid and that he had only nine rooms available because he forgot to tell hotels.com that there was a renovation going on and could not help us. Also he said that he had to charge me himself for the room even when I had already paid through your website. This is why I had to reserved another room at Lone Star Suites I just hope you are not going to double charge me for two different hotel rooms.
Stayed 1 night in Aug 2022

10/10 Excellent

mario

Stayed 1 night in Mar 2022

6/10 Okay

Dawn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The towels were so thin you could ser through them. No coffee even in the lobby.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The toilet in restroom did not work properly. Otherwise ok for the price.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When we checked in, the first thing we had to do was call maintenance to the room to unplug the toilet. No clue what the password was for the internet, as it was not posted anywhere inside the room. All ground fault outlets were thrown and wouldnt work. And the tv remote barely worked. On the up-side, both the front desk clerk and the maintenance man were very friendly and helpful.
Stayed 2 nights in Jan 2020
Response from Crossroads Inn on 14 Feb 2020
WIFI password was written on your check-in statement. As far as toilet and light sockets, these are normal things that happen in life no matter if you stay at your own house or in any motel. Just can't predict when they will happen. Thanks for your review Come back any time. I am sure your next visit will be better as the things you mentioned can not be predicted and can only be dealt with at the time they happen.

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from steve on 14 Feb 2020
Thanks for your review. Come back any time. We would be glad to host you.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was full of bugs, in the night they walk over the bed and bother all the night. Every night I had to put bugs killer spray to avoid the bugs come to the bed.
Stayed 9 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
No Frills
We needed a hotel that was pet friendly with a kitchen as we were displaced due to Hurricane Harvey and our stay would be more than a few nights. This was the very last room in miles, so we booked it. This hotel was exactly what we needed. It is a working man's hotel. The rooms are inexpensive and several work crews were in and out. With the exception of one loud neighbor who partied all night, and the hotel only offers basic cable TV, no major networks like CBS, etc., this hotel was fine. Had the neighbor been a few doors down, I wouldn't have noticed at all. Had the TV been real cable with major network news, we would probably have enjoyed our stay much more. That was the only objection. We couldn't find out what was going on in the world during the aftermath of a hurricane in the area. Had we stayed only a few nights, it wouldn't have mattered. Were were there a few weeks. The staff was excellent, accommodating, and super-friendly. Couldn't ask for better management. If you need a no-frills, basic accommodations with a kitchen, this place is ideal. We'd book it again. Nice folks.
Stayed 20 nights in Sep 2017
Response from Steve Makarits on 5 Nov 2017
Thanks for staying with at Crossroads Inn & Suites. Come back anytime. As far as the T.V. issues the cable was messed up for a week or two because of the storm but we do have all those channels you mentioned and the HBO channels as well English and Spanish. so I am not sure what happen their but I do apologize and hope it was not a big enough inconvenience. Please come back any time and tell a friend too. Thanks from the Staff Crossroads Inn & Suites

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheap stay
Good size rooms very spacious even has full size fridge. Beds were somewhat uncomfortable. If you only need a place to sleep at a good price this is the place for you. Furniture and room are outdated.
Stayed 1 night in Jul 2017
Response from Steve on 5 Aug 2017
Thank you for staying at Crossroads Inn & Suites. Come stay with us any time you are in Victoria Texas.

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I woke up about 5am to get ready for work. There were roaches everywhere. I was positively mortified! I would never recommend this hotel!!!!!! Bed was horrible as well. Could have spent less and got a much better hotel.
Response from General Manager on 16 Oct 2016
Dear Guest We are very sorry to know that you had to go with this terrible experience at this property. We do have a pest control company but after your comments we had to let them go. Now a different company is taking care of that problem. We are making all necessary changes so that none of our guests have this kind of feedback. We understand that you are upset but still requesting to visit us again and see the changes while you are in this city. Once again, We apologize for all your inconvenience Chris

4/10 Poor

LLEWELLYN, West Texas

Liked: Cleanliness, staff & service, property conditions & facilities
good price, but loud
The hotel staff were great, but the other guests were very loud so it was not a comfortable stay (This was not just a weekend stay either).
Response from Steve on 4 Jun 2016
LLWELLYN We apologize for your bad experience while staying with Crossroads Inn & Suites. We know which room you are referring to and we where in the process of evicting them out at the time of your stay. It is my pleasure to tell you that we have finally gotten rid of them for good. the day after you checked out. I wish it could have been sooner. That said, it does not change your experience here but rest assured that that type of situation is not the norm at our hotel. Please give us a chance in the future to earn you business again and prove to you everything I just said. Thank you for saying with us: Steve Makarits General Manager Crossroads Inn & Suites

6/10 Okay

Verified traveller

Ok to stay
Just there for business. Nothing special, simple room, fairly clean.
Response from Steve on 14 May 2016
Thank you for staying with Crossroads Inn & Suites. As a paying guest, we do value your opinion. We do offer kitchenettes with full size fridge in every room plus built in closet, in every room which we feel makes us a little more special than the other hotels around us. Decent size space and value for the money all things compared. So I am not sure in what aspect we did not meat your qualifications. But please by all means come back and stay with us next time you are staying in Victoria if you at least fell even a little bit the same way and I will personally try to carter more to your needs.

10/10 Excellent

Estanislao, Kingsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomely Friendly!
The hotel was well kept and is easily accessible. The service upon check-in was fast, easy, & FRIENDLY!!
Response from Steve on 26 Mar 2016
Thank you so very much for choosing us for your stay here in Victoria, Texas. To provide the customer our best is the policy of this establishment and we are happy the you like our services. Please do visit us again whenever you are in this city. Once again, we very sincerely appreciate your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great price for what is has to offer
The rooms are so spacious! It comes with a full size fridge, microwave, AND stove! What more could you ask for and such a reasonable price! The staff is so friendly and the hotel is basically surrounded by almost everything the city has to offer. I would definitely stay here again 😁
Response from steve on 20 Jan 2016
Thanks you for your positive feed back. We are doing our best to make every guest stay as pleasant as possible. We look forward to having you staying with us again. Thank You Steve Crossroads inn & Suites

10/10 Excellent

Riichard, Carrollton Ga.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price is right, come on down.
Front desk people were great, nice and friendly. This place was quit, clean and in fact I was surprised the rood was not more expensive than what I paid. I have paid more and gotten let at other hotels. Everything was clean, seems like new or upgraded things in the room like Wood floor and tile, no carpet which was nice for a change. I will differently stay here again on my way back through.
Response from Bhupen on 4 Jan 2016
Thank you Sir, we appreciate your selection of choosing for for your business. It gives us a great reward once you say your stay was pleasant to you. Please visit us anytime while you are in this city. Once again, we are thankful for your stay with us.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
there were loud party's and beer bottles in the parking lot. was afraid to leave my truck.
Response from bhupen on 22 Nov 2015
Dear Guest We are sorry as you find your stay uncomfortable to you. after the management, some of out of town people were celebrating the birthday of one of their co worker in designated BBQ area. regardless of that fact, we will be more careful from now onward so that no one find himself/herself in any unpleasant circumstances..

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's all good.
Excellent room. We had our kids along on this trip. We booked the room at the last minute cuz we got a late start on our tip and we all needed a break. We where told the rooms had just been renovated. Every thing was as described by the person at the front desk. Over all I would say worth more than they charged. Glad we stayed here.
Response from bhupen on 20 Nov 2015
Thank you dear guests we are glad that you chose us to do your business and left satisfied. Please visit us again once you in this city again.