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Reviews of Hotel Campestre Villa Ocha

2.5 out of 5
Hotel Campestre Villa Ocha
Via al Rincon KM 1, Valledupar, Valledupar

Reviews

8.8

Excellent

Rating 10 - Excellent. 3 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

ALVARO, Dallas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place, is great, but don't expect service from wait staff or bartender, or full restaurant, because the price is great, but don't have extra service, is very quiet, the pool and the big atrium, great to relax, don't have elevators, the rooms are in the 2d and 3d floor and suite at the 4d floor, everyone who work here is fantastic, great customer service provided by Luis Carlos, Yury, well everyone is great, easy to go shopping, grocery, liquor 6 minuts away, restaurant to deliver a lot or you can choice to and eat out you have a lot of choices, negociate the price with the taxi before o get uber, inDrevi is like uber but better cars and service, please don't expect 5 stars service for the price you pay but is wort the money, we love it.
Stayed 7 nights in Jan 2024

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff here was very nice. Unfortunately the pool was being repaired and was unavailable. We were scheduled to stay there for 4 days but left after two, because of the pool situation. It is a bit isolated as well, if that is a concern for you.
Stayed 2 nights in Aug 2023
Response from Mr Eugene on 15 Aug 2023
Dear Mr Eugene Thank you for sharing your feedback, It's great to hear that the staff was accommodating, but We understand your disappointment about the pool being under repair during your stay. A non-functioning pool can certainly affect the overall enjoyment of your visit. If you decide to give Villa Ocha another chance in the future, I hope your experience will be more enjoyable

10/10 Excellent

Manuel Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

OMER ERNEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Servicio excelente, personal amable
Stayed 3 nights in Jul 2023
Response from Excelente on 29 Jul 2023
Estimado Omer, cordial saludo.Agradecemos enormemente su comentario, siempre nos esforzamos por brindar un excelente servicio y tener un personal amable para que nuestros huéspedes disfruten al máximo su estadía, y en su comentario vemos reflejado el resultado. ¡Esperamos verte pronto!Equipo Villa Ocha

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service
Cosas buenas y otras por mejorar
Las habitaciones del edificio son buenas y modernas pero la de las villas son viejas y los baños muy pésquenos. La atención en recepción buena siempre están pendientes de lo que uno necesita. El espacio de descanso en la piscina es muy pequeño ya que el cerco de seguridad lo dejaron muy pegado y l gente se amontona en espacios muy pequeños fuera de la piscina
Stayed 2 nights in May 2023
Response from Sr. Ricardo on 29 May 2023
Estimado Sr. Ricardo, gracias por tus comentarios. Valoramos tus observaciones sobre las habitaciones del edificio y la atención en recepción. Lamentamos que las habitaciones chalet y sus baños no cumplieran con tus expectativas. Tomaremos sus comentarios en consideración para mejorar en el futuro.Respecto al área de descanso en la piscina, entendemos que el espacio es pequeño y puede haber aglomeraciones. Compartiremos tu preocupación con el personal del hotel para encontrar soluciones.Agradecemos tus comentarios constructivos y trabajaremos para brindar una experiencia placentera a todos nuestros huéspedes. Equipo Villa Ocha