Junior Suite | Pillow-top beds, minibar, in-room safe, individually furnished
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Reviews of Hotel Simi

4 out of 5
Hotel Simi
Brantschenhaus 20, Zermatt, VS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 104 out of 181 reviews" "
Rating 8 - Good. 62 out of 181 reviews" "
Rating 6 - Okay. 10 out of 181 reviews" "
Rating 4 - Poor. 3 out of 181 reviews" "
Rating 2 - Terrible. 2 out of 181 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Lifts and Trains - great location for Zermatt Would recommend for family trip to Zermatt
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is welcoming and helpful.
Stayed 1 night in Mar 2024

6/10 Okay

Kashif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery
Stayed 1 night in Aug 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in Aug 2023

6/10 Okay

LUIS

Stayed 2 nights in Jun 2023

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2023

8/10 Good

Ian

Stayed 5 nights in Apr 2023

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our Jr Suite!. Had everything we could have needed. Had a great stay and the front desk was always friendly and helped out with anything that we needed. Breakfast was also great and convenient with options for all diets. Will definitely look to stay here again the next time in Zermatt.
Stayed 4 nights in Mar 2023

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, great location, staff were friendly and knowledgeable!
Stayed 3 nights in Jan 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very happy we stayed at hotel Simi. The lady at the front desk helped us book reservations for dinner two nights in wonderful restaurants. We used the sauna and loved the great location. It had a separate room for snowboards/skis which was nice. The breakfast was very good. While it was right in the middle of things, it was tucked away on a side road so it was very quiet. We had a queen room for three people with one sleeping on the pull out couch. Just be prepared as the couch is very firm. I would definitely recommend this hotel

8/10 Good

Tsz Man

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is nice Room i stayed is spacious Staff are friendly Walkable distance to rail station One minor thing is some dirt on towel rack in toilet

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very friendly and helpful. The room was super comfortable, and the hotel is in an excellent location. Just steps from the train station and main street.
Stayed 1 night in Dec 2022
Response from Krystyna on 16 Dec 2022
Dear David!in was nice to have you in our hotel. Thank you very much for your good feedback.We wish you all the best!

10/10 Excellent

Judith, Castleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Our room was very clean and comfortable. Transportation with our baggage was easily arranged. Staff were friendly and professional and always willing to help.
Stayed 1 night in Jun 2022
Response from Christa on 29 Jun 2022
Dear Mrs. Judith, Thank you for your feedback. Best regards,

10/10 Excellent

SIN PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though it was only for a night, l had a lovely stay. The breakfast is very good. But l must warn old people staying in the room with bathroom attached, it can be very slippery with soap, especially in Room 319 where l stayed. Please install grab bars and anti-slip surface.
Stayed 1 night in May 2022
Response from Christa on 29 Jun 2022
Dear Mr. Peng, Thank you for your feedback. We are sorry that you did not asked for a anti-slip mat. We would put one in the room even after your arrival. Best regards,

10/10 Excellent

Ralph

Stayed 4 nights in Feb 2022

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minute walk from the train station and ski tram, clean and comfortable rooms, good breakfast.
Stayed 4 nights in Feb 2022

8/10 Good

Sebastiano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022

8/10 Good

Dax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect...
My wife and I really enjoyed our stay at Hotel Simi. Here are the pros and cons: PROS: - Great location - Suite (rm 125) was huuuge and perfect for a long stay; nice table, a sitting chair, a very large lounge couch (which could be a 2nd bed), nice warm duvets, and QUIET - Breakfasts were incredible--don't believe anyone who says it isn't. - Room was cleaned well every day, and in-room Nespresso maker and mini-fridge were great - Hotel wellness area was wonderful--loved the sauna and the small amount of people allowed at any time - Ski room was great--the heated boot wall was a nice treat every morning - Afternoon coffee/tea and cake was really nice - Great location too--only a short walk to the station and ski train - Nadja was a pleasure to see every day--she was cheerful, took the time to converse, and was always helpful - Pet-friendly, but we decided not to bring our dog due to EU/UK pet travel costs and challenges CONS: - Likely due to staff shortage, but the hotel shuttle could not be used for daily transport to the far lifts/gondolas while skiing - Biggest disappointment was that some of the staff were not friendly at all--the bartender especially was extremely cold, even though we tried our best to order in German and be friendly. Maybe it was us, who knows, but my wife and I try hard to be friendly and some front desk staff wouldn't even acknowledge when we would greet them going/coming. Again, Nadja sets a high standard, I just hope it rubs off!
Stayed 6 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family room was spacious, freshly updated, and most importantly very clean. Receptionist very friendly and welcoming.
Stayed 1 night in Aug 2020
Response from Christa on 28 Aug 2020
Dear Guest, Thank you for your feedback. Best regards,

10/10 Excellent

Francesco, Cugnasco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In one word GREAT. Lovely place, and we have the feeling to visit some relatives instead of just staying in a hotel. Very friendly and kind people. When we will go back to Zermatt we will come back to Simi, for sure! Thank you
Stayed 3 nights in Jul 2020
Response from Christa on 24 Jul 2020
Dear Mr. Francesco, Thank you for your feedbacl. Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Zermatt
Reasonably priced compared to the area, friendly staff, great breakfast, great location. No complaints on anything.
Stayed 1 night in Jun 2020
Response from Christa on 5 Jul 2020
Dear Mr, Andrew, Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nicely updated room, friendly staff
Stayed 6 nights in Feb 2020
Response from Christa on 25 Feb 2020
Thank you for your feedback. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean and perfectly positioned hotel. The staff was very pleasant and helpful. Lovely breakfast.
Stayed 5 nights in Feb 2020
Response from Hotel Simi on 23 Feb 2020
Thank you very much

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Christa on 25 Feb 2020
Thank you for your feedback. Best regards,

10/10 Excellent

Stephanie, Belmar, NJ

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at Hotel Simi. It was right off the main road, but far away enough that you didn't hear the hustle and bustle of the noisy streets. The rooms were very large and comfortable. We had a nice balcony, huge bathroom, and the towel warmers were a nice bonus! We also enjoyed the spa area, with hottub, hot sauna and wet sauna. It was a very relaxing stay, and we'd love to come back in the future!
Stayed 3 nights in Jan 2020
Response from Christa on 25 Feb 2020
Thank you for your feedback. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Christa on 25 Feb 2020
Thank you for your feedback. Best regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel right in the middle of town.
What a cool little hotel, right off the main shopping/walking strip. Very clean hotel, with an amazing breakfast. Staff was very friendly and accommodating. We’d stay here again for sure.
Stayed 1 night in Aug 2019
Response from Christa on 12 Jan 2020
Dear Mr. Michael, Thank you for your feedback. We would be very happy to welcome you in our Hotel again. Best regards, Christa

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
when we did the check in, the staff was not so friendly. And we had very bad experience in Zermatt.
Stayed 2 nights in Dec 2019
Response from Christa on 12 Jan 2020
Dear Guest, Thank you for your feedback. Best regards, Christa

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Staff was extremely friendly and helpful. Room was nice and clean. Definitely recommend!
Stayed 1 night in Nov 2019
Response from Christa on 12 Jan 2020
Dear Mr. Alex, Thank you for your feedback. We would be very happy to welcome you in our Hotel again. Best regards, Christa

10/10 Excellent

Jaffer Ali Khan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Experience...
Near city center, close to the station..perfect clean good breakfast..value for.money..
Stayed 2 nights in Aug 2019
Response from Vogrinec on 9 Oct 2019
Good day from Zermatt We are happy to know that you enjoy your stay. Thank you for the nice feedback. We wish you a nice time. Kind regards Natali Vogrinec

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Too bad unfriendly reception
I have stayed more than 50 times in the hotel in European countries in this year, but this is the first time to experience such a unfriendly reception. When I arrive at the hotel and talked to the receptionist, she didn't smile at all, and when I confirmed something which she explained because her English was highly pronounced accent and difficult for me to understand, she mocked me and talked to me such as taking with the baby. There was another receptionist but he was unfriendly as well. The facility was modern, and the breakfast was good, but from the points that unfriendly reception, all day closed sauna area, low security luggage area, I don't recommend the people to stay at this hotel.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place to stay. Room with balcony (nice partial mountain view). Hotel included with whirlpool and sauna added more relaxing for everyone. Will recommended for anyone.
Stayed 2 nights in Aug 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with nice views
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station, just a few walk from there. Near the main street, so it is convenience to all the things e.g. restaurants and supermarket etc. Staff are nice and helpful.
Stayed 3 nights in Apr 2019
Response from Natali on 7 May 2019
Good day from Zermatt We are really happy that you enjoyed your stay in our Hotel. The Simi Team wishes you a nice Sommer. Kind regrads Natali Vogrinec

10/10 Excellent

Thomas, Mililani, Hi, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Good location. Close to the train station. Right next to the Swiss Chalet also. Rooms were like new. Air conditioner was quiet and the bed was comfortable. Breakfast was included and very good. The breakfast room was roomy. Christie Pachi, the lady at the front desk, and Natalie the bartender was very friendly and personable. I would definitely stay there again.
Stayed 2 nights in Mar 2019
Response from Natali V. on 7 May 2019
Good day from Zermatt We are really happy that you enjoyed your stay in our Hotel. The Simi Team wishes you a nice Summer. Kind regrads Natali Vogrinec

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Simi is perfection! I enjoyed a faultless visit with them. Lovely hotel in a great location, great breakfast, friendly, helpful, welcoming staff, excellent room en-suite absolutely spotless. I look forward to staying with them again!
Stayed 4 nights in Mar 2019

8/10 Good

Matuwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very clean
Stayed 2 nights in Feb 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but fantastic staff!
The staff made this stay amazing. Their attention to detail was second to none. Don’t miss out on the coffee and cake of an afternoon or the live music in the bar!
Stayed 2 nights in Dec 2018
Response from Leander on 8 Jan 2019
Dear Guests, Thank you, it was great having you in our Hotel. We hope that you could refuel enough Energy in Hotel Simi for your everyday life. Thank you once again for choosing to spend your most beautiful days of the year with us. We are looking forward to welcome you again in our Hotel. Best regards, Hotel SIMI Team, Zermatt

8/10 Good

ashley, Nashville, TN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures do not do this hotel justice. The suite that was booked was extremely nice and modern. The hotel staff was very friendly and it is a plus that the breakfast was included. Location very close to the train station.
Stayed 1 night in Dec 2018
Response from Leander on 8 Jan 2019
Dear Guests, Thank you, it was great having you in our Hotel. We hope that you could refuel enough Energy in Hotel Simi for your everyday life. Thank you once again for choosing to spend your most beautiful days of the year with us. We are looking forward to welcome you again in our Hotel. Best regards, Hotel SIMI Team, Zermatt

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lareg rooms- no luxury though. First floor room has a door to hte outside - though it's safe.
Stayed 1 night in Dec 2018
Response from Leander on 8 Jan 2019
Dear Guests, Thank you, it was great having you in our Hotel. We hope that you could refuel enough Energy in Hotel Simi for your everyday life. Thank you once again for choosing to spend your most beautiful days of the year with us. We are looking forward to welcome you again in our Hotel. Best regards, Hotel SIMI Team, Zermatt

4/10 Poor

Kai Ming

Could be much better.
When we arrived, iat around 10:30, we faced a gentleman with no sign of welcome -- no greeting, no eye-contact, eyes on his computer all the time, one word answer to every question. We were told all rooms are occupied. We were happy to leave the bags in the lobby, in an open area near the sofa. But immediately we found another couple coming in with luggage and was led to a room. When we return to the hotel around 20:15, there was nobody at the counter. Our bags were not there. We waited for 15 minutes. In lieu of any receptionist, I found a key outside a key envelop with my name on. There was also an admission form with my name, blank. What I could do was to pick up the key and moved to my room. Glad the bags were in. Nothing happened overnight. Not even a knock on the door to check that we were in and the bags were safe. The next morning, we met a lady at the counter. I said "I am not complaining, but it was dangerous. It was for your good. What if the keys were used by other people and took away our bags, or that we had missed out way." The reply was but defensive, as if this did happen. I was rushing to catch our train, just to hear the lady said "We will now charge your credit cards." It took me by total surprise, "But I received the letter which stated clearly the room is paid and guaranteed." "We prefer to charge when you arrive". I was totally confused, but had to rush in order to catch the Glacier Express. Never met such hospitality in all my expereinces.
Stayed 1 night in Sep 2018

10/10 Excellent

ovais

Best *****
Great hotel at a very convenient location. 3 mins walk from the train station. Receptionist was very kind, friendly and helpful. Check in and out was quick. Good breakfast. Quit and very clean rooms. Room was spacious! Will def recommend to stay here while at Zermatt!
Stayed 1 night in Aug 2018

10/10 Excellent

Fatemah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt
Beautiful village. Very good service Nice shuttle service to the train station which is free.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, welcoming host
2 minutes walk from the train station, unbeatable location, close to bahns, restaurants, parks etc. Very welcoming receptionist, clean room with kettle and large bathroom. Breakfast was ok, but offering rather limited (not an issue for a short break).
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location and helpful staff. Breakfast is good with coffee and eggs order to your liking.
Stayed 1 night in Dec 2017

10/10 Excellent

Steevie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Zermatt
Fantastic location for a short Zermatt stay. Reception staff (think her name was Christina) was amazingly helpful. Room was spacious and comfortable, and bed/bath/sitting area all very good. Better than the official photos! Christina offered to book dinner for us and the place she chose was great! Breakfast was hearty with made to order coffee and eggs, plus friendly restaurant staff.
Stayed 1 night in Dec 2017

10/10 Excellent

Beth Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain Hideaway
Sizeable and comfortable room. Never once felt cramped or in need of space. Decor is newer and inviting. Bathroom was quite large and well finished. The spa shower was a little tight, though. Balcony made for a nice, low key dinner spot of local bread, cheese, and beer. Perfect place to have a beer or just soak in the mountain views. We did stop down at the hotel bar. The bartender was very accommodating and was fantastic to speak with. The breakfast was plentiful and fresh. Hotel is centrally located and in walking distance to the train station. It's also located off the main drag so it is a bit quieter but we never felt like we were missing a thing. Overall, a fantastic value for the price!
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2017