Check in was smooth. Hotel has all sorts of amenities that are great. Especially for skiers, there is a place to leave skis, poles & boots and they wipe them down & warm the boots. Every staff member we met was extremely helpful and nice. We will definitely stay here again. Only negative our trip is the gondola was not running, but this is a Beaver Creek ammenity, not the hotel. The hotel shuttle worked great and/or the bus stop is across the street.