Ratings based on 114 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
77% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from San Francisco

ok for passing through

Posted 18-Sep-2014
Pros: convenient freeway access
Cons: provide the advertised facilities provide enough shampoo to actually wash hair
Location: nothing much in Ukiah, but good wine country nearby
Hundred degree heat and pool was closed Exercise room "closed for maintenance" and the front desk didn't even know Noisy logging trucks coming and going from parking lot under window....
2 out of 5
by A verified traveller

Problems & Disappointments

Posted 16-Sep-2014
Pros: The only positives? Free wifi and the air conditioner worked like a beast.
Cons: Customer service! The front desk clerk was so rude.
First of all, the pool HAD NO WATER and it was over 100 degrees! Secondly, the front desk lady (who barely spoke English) kept trying to charge me for my room even though I had paid through Expedia. She couldn't find my reservation for several minutes. Then, they had me down for a different kind of room than I had reserved. Then, room key didn't work...The TV was fuzzy on half of the channels & the next morning they did have breakfast available but I had to eat in the lobby and wasn't allowed to take it to my room.
2 out of 5
by A verified traveller

Overnight Business Trip

Posted 15-Aug-2014
Pros: The person who checked me in was new. There was a bit of a glitch with my reservation. She was friendly and professional and handled it quite nicely.
Cons: Needs to be upgraded with fresh furnishings. Raise the rates if you must. I don't believe it should claim to be the best in Ukiah.
Very friendly counter staff. This is an aging facility that desperately needs to be upgraded. The cleanliness of my room was debatable and I actually scanned my sheets for signs of bed bugs. Stains on curtains, mattress side, carpet and the fact that the bathroom sink backed up made for a less than restful evening.
2 out of 5
by A verified traveller from ukiah, ca

Not Happy

Posted 04-Aug-2014
Room wasn't ready. Shower dirty, half my power went out no tv, ac or power plugs. Maintenance guy was helpful
2 out of 5
Recommended
by A verified traveller

no junior suite

Posted 15-Jul-2014 on Hotels.com
i paid for a junior suite and when i got there the lady had no idea what a junior suite was...so i paid for a room they didnt have...they really need to change their website
4 out of 5
Recommended
for Personal Event
by Tommas from Marin County

Reasonable value for a reasonable price

Posted 14-Jul-2014 on Hotels.com
The room was comfortable for sleeping. It was quiet at night. The refrigerator had was broken, but they replaced it within 15 minutes. It's nice that they allowed dogs to stay, but I didn't like their dog walk area. I did better taking my dog to the local park for his needs.
1 out of 5
by A verified traveller

Disgusting room in a sketchy area

Posted 08-Jul-2014
Stained carpet, walls, sheets, pillowcovers. Cigarettburns on trays and torn furniture. Rooms smells really bad. Dont go there!
5 out of 5
Recommended
for Overnight Stay Before Destination
by Beverly from Eureka

Always Clean with Comfortable Beds

Posted 08-Jul-2014 on Hotels.com
We have stayed at this property for years and recommend it to others.
3 out of 5
Recommended
by karen from Ukiah ca.

Posted 04-Jul-2014 on Hotels.com
for the price, served its purpose. needs cleaning and was very noisy!
4 out of 5
Recommended
by Roseanna from santa rosa

comfortable and affordable

Posted 02-Jul-2014 on Hotels.com
Can't remember receptionist name but she was pregnant and very helpful, inviting and friendly. Staff although quite and into their work, once you talk to them, they're smiles more than inviting. Besides ants in room, very clean, big, and bed very comfortable. A soon to be 4 star hotel for sure ( just give them time, slow ly but 4 sure!! Thanks for everything