Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
76% of guests recommend
2.9 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Overnight Business Trip

Posted 15-Aug-2014
Pros: The person who checked me in was new. There was a bit of a glitch with my reservation. She was friendly and professional and handled it quite nicely.
Cons: Needs to be upgraded with fresh furnishings. Raise the rates if you must. I don't believe it should claim to be the best in Ukiah.
Very friendly counter staff. This is an aging facility that desperately needs to be upgraded. The cleanliness of my room was debatable and I actually scanned my sheets for signs of bed bugs. Stains on curtains, mattress side, carpet and the fact that the bathroom sink backed up made for a less than restful evening.
2 out of 5
by A verified traveller from ukiah, ca

Not Happy

Posted 04-Aug-2014
Room wasn't ready. Shower dirty, half my power went out no tv, ac or power plugs. Maintenance guy was helpful
1 out of 5
by A verified traveller

Disgusting room in a sketchy area

Posted 08-Jul-2014
Stained carpet, walls, sheets, pillowcovers. Cigarettburns on trays and torn furniture. Rooms smells really bad. Dont go there!
2 out of 5
by Dave

Looks nice from the outside

Posted 13-Jun-2014
This hotel used to be one of the best in town and it looks nice from the outside. But the inside needs a lot of work. Carpet was stained and the walls were all marked up. It smelled musty which made it not very comfortable. We went to the pool for a swim and as soon as my feet hit the bottom, I wanted to get out. There was dirt, sand and grit covering the bottom of the pool. Decided to try the whirlpool room since there are 4 different pools to try and they were all dirty and disgusting. This place needs better day to day care. On the plus side...we were greeted by a very nice and helpful young lady when we checked in but that was the highlight of our stay. Next time, we will spend the extra money to stay in one of the better places in town
1 out of 5
by A verified traveller

Not as nice as it once was.

Posted 09-Jun-2014
Pros: The free breakfast was OK .. nothing special
The room was clean, but not really clean. No channel guide for the TV, very noisy outside the room on Saturday. Getting the same room for two night was a real hassle and I had to deal with them both days I stayed over it.
3 out of 5
by Ellen from SF Bay Area

Economical but skimpy

Posted 26-May-2014
Pros: Spacious rooms
Cons: Housekeeping! Bed and pillows. Hot tubs.
The room was large, plenty of room to move around, even with two queen-size beds. However, the bed was not very comfortable and the pillows were lumpy. The housekeeping was poor....there was a dirty towel left hanging in the bathroom and we were supplied only one hand and face towel. The tissue dispenser was empty and there was one small packet of shampoo. Also, the refrigerator was not on when we arrived on a very hot afternoon, so we had to allow time for it to cool. We had intended to use the hot tubs featured on the website .... but two of them were not heated, one was half full and the water was green, and the other was heated to about 90 degrees. The breakfast offerings were pretty standard, but the juice dispenser was "out of order." It was tolerable for one night, but despite the low price, I wouldn't stay here again unless I had to.
2 out of 5
by A verified traveller

In sore need of renovation!

Posted 26-May-2014
Pros: nothing
Cons: Cleanliness, cleanliness.
Non-smoking room smelled of cigarette smoke, shower had mold, carpet filthy, holes in the walls from prior furnishing, pool closed. Certainly not the going to stay there again.
2 out of 5
by Hannah


Posted 05-May-2014
The rooms don't look like the pictures. Paper thin walls. Hair and mold in the bathtub. Continental breakfast was pathetic. Terrible part of town. Staff was okay. Absolutely will not stay there again.
3 out of 5
for Overnight Stay Before Destination
by Michael from Humboldt

better than i expected

Posted 30-Apr-2014 on Hotels.com
they are doing upgrades. the place is looking nice. good job.
1 out of 5
by Kathi from California


Posted 31-Mar-2014
Pros: That we didn't stay there
Location: N/A
DUMP Hideous dump We feared for our safety so left an hour after arriving Lucky we weren't robbed