Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
78% of guests recommend
2.9 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom San Francisco

ok for passing through

Posted 18-Sep-2014
Pros: convenient freeway access
Cons: provide the advertised facilities provide enough shampoo to actually wash hair
Location: nothing much in Ukiah, but good wine country nearby
Hundred degree heat and pool was closed Exercise room "closed for maintenance" and the front desk didn't even know Noisy logging trucks coming and going from parking lot under window....
2 out of 5
by A verified traveller

Problems & Disappointments

Posted 16-Sep-2014
Pros: The only positives? Free wifi and the air conditioner worked like a beast.
Cons: Customer service! The front desk clerk was so rude.
First of all, the pool HAD NO WATER and it was over 100 degrees! Secondly, the front desk lady (who barely spoke English) kept trying to charge me for my room even though I had paid through Expedia. She couldn't find my reservation for several minutes. Then, they had me down for a different kind of room than I had reserved. Then, room key didn't work...The TV was fuzzy on half of the channels & the next morning they did have breakfast available but I had to eat in the lobby and wasn't allowed to take it to my room.
2 out of 5
by A verified traveller

Overnight Business Trip

Posted 15-Aug-2014
Pros: The person who checked me in was new. There was a bit of a glitch with my reservation. She was friendly and professional and handled it quite nicely.
Cons: Needs to be upgraded with fresh furnishings. Raise the rates if you must. I don't believe it should claim to be the best in Ukiah.
Very friendly counter staff. This is an aging facility that desperately needs to be upgraded. The cleanliness of my room was debatable and I actually scanned my sheets for signs of bed bugs. Stains on curtains, mattress side, carpet and the fact that the bathroom sink backed up made for a less than restful evening.
4 out of 5
for Overnight Stay Before Destination
by cathy


Posted 05-Aug-2014 on Hotels.com
there were apparently computer problems @ the front desk causing a backup during a heavy admission time. i think it was the owner who was trying to help out the evening desk clerk. the "owner" didn't seem to have a mastery of running the desk & didn't really seem to be helping the situation. eventually we got into our room, & it was fine.
2 out of 5
by A verified travellerfrom ukiah, ca

Not Happy

Posted 04-Aug-2014
Room wasn't ready. Shower dirty, half my power went out no tv, ac or power plugs. Maintenance guy was helpful
1 out of 5
for Business Travellers
by Jacobfrom Oakland

too hot

Posted 04-Aug-2014 on Hotels.com
It was really hot and they're pool and spa was closed. Asked front desk and the receptionist had no answer why it was closed. Checked into room and TV didn't work and had to switch room at late night. Wasn't a overall good stay at all
2 out of 5
by A verified traveller

no junior suite

Posted 15-Jul-2014 on Hotels.com
i paid for a junior suite and when i got there the lady had no idea what a junior suite was...so i paid for a room they didnt have...they really need to change their website
4 out of 5
for Personal Event
by Tommasfrom Marin County

Reasonable value for a reasonable price

Posted 14-Jul-2014 on Hotels.com
The room was comfortable for sleeping. It was quiet at night. The refrigerator had was broken, but they replaced it within 15 minutes. It's nice that they allowed dogs to stay, but I didn't like their dog walk area. I did better taking my dog to the local park for his needs.
1 out of 5
by A verified traveller

Disgusting room in a sketchy area

Posted 08-Jul-2014
Stained carpet, walls, sheets, pillowcovers. Cigarettburns on trays and torn furniture. Rooms smells really bad. Dont go there!
5 out of 5
for Overnight Stay Before Destination
by Beverlyfrom Eureka

Always Clean with Comfortable Beds

Posted 08-Jul-2014 on Hotels.com
We have stayed at this property for years and recommend it to others.