Lobby sitting area
Check availability

Reviews of OYO Hotel Tyler Lindale

2 out of 5
OYO Hotel Tyler Lindale
2828 West Northwest Loop 323, Tyler, TX

Reviews

5.6
Rating 10 - Excellent. 43 out of 257 reviews" "
Rating 8 - Good. 48 out of 257 reviews" "
Rating 6 - Okay. 43 out of 257 reviews" "
Rating 4 - Poor. 39 out of 257 reviews" "
Rating 2 - Terrible. 84 out of 257 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff went above and beyond to ensure a comfortable stay.
Stayed 1 night in Apr 2024

6/10 Okay

Tai

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down. Floor carpet is old and smelly.
Stayed 1 night in Mar 2024

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One manager lady rude. And we ask no room service and still come in and walk pass us
Stayed 1 night in Mar 2024

4/10 Poor

Terri

Business traveller, Travelled with partner
Disliked: Amenities
When you check in you also have to put a deposit down beside the cost of the room. The room deodorizer smells terrible. The front office is junky
Stayed 1 night in Mar 2024

10/10 Excellent

Kaleb

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service very accommodating

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Feb 2024
Response from Ammy on 2 May 2024
Thanks for the positive rating, Pat! Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Me

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities
Upon checkout the front desk lady accused me of having additional unauthorized guest because I had someone come early to pick up my belongings. She was was very loud and disrespectful
Stayed 1 night in Feb 2024
Response from Ammy on 2 May 2024
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It,s Texas
The staff are excellent warm and friendly couldn't ask for better, my room was clean fresh linen, but the property could use better upkeep,
Stayed 1 night in Dec 2023
Response from Ammy on 2 May 2024
Hi, Anthony! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

4/10 Poor

Bonita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thee owners.. wife was very rule and accused me of taking towels that i didn't do... and she was questioning me if i a male friend in the room with me she said heard a man's voice not true
Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan 2024
Sorry for the unpleasant experience you had with us. Bonita! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just what I needed. Business travel at a very good price.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Michael! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Eva

4/10 Poor

david

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place needs a major renovation
Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, David! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

JaMozyia

Disliked: Property conditions & facilities
THEY RUBBED ME!!!!
THEY ROBBED ME!!!! Idk what the issue was but I get there on Thursday night, the people that was doing me off let their dog out to use the restroom before they left and the men wouldn’t open the door for me telling me he can turn down service for any reason. I tried to explain that they wasn’t with me but he ignored me. After awhile he told me they was going to refund my money back, Soo I had to walk off to find somewhere to stay. The next day they all took the money me. I walked back over from super 8, (great place by the way, lovely service) the last I spoke with was nice and told me they was going to refund my money back, I wait the 24 hours and still no money so on Saturday I call their customer service, the THEY WERE RUDE AS HELL. But they said they’ll give me a call back in 24 hours(no for a second time), and here it is Monday and still no money or call back.
Stayed 3 nights in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Jamozyia! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service owners very friendly plus big truck parking
Stayed 2 nights in Aug 2023
Response from Dewi on 11 Sept 2023
That is great to hear, Victor! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

2/10 Terrible

LaMichael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very junky there were whole toilets and mattresses sitting outside of rooms and it smelled awful
Stayed 1 night in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Lamichael! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

4/10 Poor

Charlie

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Don’t stay
The service was wonderful. But there was so much wrong with my room for starters I paid for a king bed but only got a full size bed.
Stayed 1 night in Jun 2023
Response from Maria on 21 Jun 2023
Sorry for the inconvenience, Charlie! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

2/10 Terrible

Hugo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrive and make the payment, he asks me for a 50dlr deposit, I pay with my card and the next day I find out that my 50dlr deposit is returned to me in 10 to 15 days
Stayed 1 night in Jun 2023
Response from Barbara on 21 Jun 2023
Sorry for the inconvenience, Hugo! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Barbara

8/10 Good

Carroll

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Hey, Carroll! Thanks for making our day by your charming words. Glad you liked our services. Regards, Lisa

4/10 Poor

Antoniyo

Disliked: Cleanliness
There were bedbugs
Stayed 2 nights in May 2023
Response from Ammy on 24 May 2023
Hi, Antoniyo! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
THIS HOTEL THAT I PAID FOR WAS CLOSED DOWN YET YALL ARE RIPPING PEOPLE OFF AND TAKING THEIR MONEY ONLINE! YALL OWE ME A REFUND
Stayed 1 night in May 2023
Response from Barbara on 18 May 2023
Hi, Patricia! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Ryan, Salem

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
ASTONISHINGLY TERRIBLE! In my 49 years and many travels, I've never stayed in a worse hotel. I called to let the desk know I'd be arriving late and was assured they were open 24 hours, but upon arriving around midnight the building was dark and all doors were locked, the night bell was non-functional, the ancient paging phone didn't work either, and I ended up pounding on the glass lobby doors for several minutes until someone wandered out to check me in. The lobby, by the way, is permanently closed even during the daytime hours and you can only check in/out through a plexiglass window despite what the online pictures showed! The bedroom decor hadn't been touched since sometime in the 1980s (peeling wallpaper, ancient furniture), the pillows were thin, and the towels both thin and tiny. The floor was somewhat dirty (not terrible, but not clean). The worst part was the pool, which was jet black with algae growth and clearly hadn't been maintained in many years! You couldn't pay me to stay there again. Surely there is some sort of state licensing or minimum standards or something right? This place FAILS, horrifically. AVOID AT ALL COSTS, just sleep in your car.
Response from Rosy on 18 May 2023
Hi, Ryan! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Rosy

2/10 Terrible

markell

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 4 nights in Apr 2023

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick pleasant night in Tyler.
Clean and dependable, comfortable, and friendly hotel. This is a very well priced and always improving property that is the nicest in this area.
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Heartfelt gratitude for sharing this, Steven! This brings more responsibilities on our shoulder to ensure your future visit is nothing less than amazing. Keep this love coming :) Regards, Lisa

6/10 Okay

MICHAEL

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Lisa on 1 Apr 2023
Hi, Michael! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

2/10 Terrible

Pavel

Disliked: Cleanliness, amenities, property conditions & facilities
I was bitreb bybnedbugs that was a horrific experience and have to put all of my things in a bag and gas the bugs upon my return
Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Pavel! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Alexis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ammy on 14 Feb 2023
Hi, Alexis! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

maribell

Stayed 7 nights in Jan 2023
Response from Ammy on 14 Feb 2023
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah.

2/10 Terrible

Carolyn

Travelled with group
Disliked: Property conditions & facilities, room comfort
Horrible night desk help!
I paid for the 2 night stay in advance and informed the hotel a friend would check in before me. The desk clerk not only charged my friend's debit card for the room and DEMANDED her pin number (which she would not give) but checked her into a king instead of a double. The also REQUIRE a $50 CASH deposit. My friend could barely hear the clerk and she would not open the door nor get close to the hole in the window to speak. When my friend tried to show the reservation on an e.mail on her phone to prove it was already paid the clerk would not look at it. Not knowing what to do, she just paid for the room. Then refunded her money on a seperate transaction without informing her nor returning her ID. Finally got the room changed but screamed at my friend because she had placed a can in the trash. She never touched the bed or anything else in the room. The clerk had also taken her driver's DL for identification which we retrieved 2 days later. We finally got everything resolved with the day manager who was extremely helpful but it was a horrible experience for a couple of senior citizens. The room was clean but smelled like smoke. I dont usually pick a room this cheap but we only going to be there 8 hrs each night. NEVER AGAIN
Stayed 2 nights in Dec 2022
Response from Ammy on 27 Dec 2022
Hi, Carolyn! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you would expect for the price
Stayed 6 nights in Nov 2022
Response from Ammy on 1 Dec 2022
Hi, Sean! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of roaches in the room.
Stayed 1 night in Nov 2022
Response from Ava on 22 Dec 2022
Hi, Ashley! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead Regards, Ava

2/10 Terrible

Mathew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ammy on 19 Nov 2022
Hi, Mathew! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not clean at all, and management was rude.
Stayed 7 nights in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

8/10 Good

Christopher

Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
Thanks for the positive rating, Christopher! Hope to welcome you again soon. Regards, Noah

4/10 Poor

Terry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby never opened. There was no breakfast or coffee as the website suggested. It appears that a family may be using the lobby as living quarters as it had people in there and looked lived in. Requested non-smoking but the bathroom filled with cigarette smoke every time you closed the door. Dryer didnt work. There was a lot of trash lying around outside of the main office towards the pool area which was surrounded by overgrown and unkept shrubberies. There were people sitting on the bach stairs smoking pot. Front door was damaged on the inside like it had been busted in. There are several places around it and all were better maintained on the exterior than this location. I would not recommend this location as others nearby are similarly priced and have open lobbies.
Stayed 2 nights in Oct 2022
Response from Ava on 19 Oct 2022
Hi, Terry! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service
Staff was great, need was hard, roaches in rooms
Stayed 1 night in Oct 2022
Response from Ava on 19 Oct 2022
Hi, Angela! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Okay

Franklyn

Disliked: Staff & service
Only if really tight on money
This hotel is not handicap accessible. They have not restarted their breakfast since covid. The bed was comfortable. The AC was set to 60 but the room never got that cold. Room was clean. The area that this hotel is located in has reputation for being crackhead corner.
Stayed 2 nights in Sep 2022
Response from Eva on 2 Oct 2022
Hi, Franklyn! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS HOTEL
Do not recommend you book this property. Their Lobby is closed so no Continental Breakfast. You have to talk to the staff through a glass window. No coffee service in the room. The pool was closed and looked like a swamp. The vending area was boarded up on 2nd floor. No ice on 1st floor (machine was out of ice). Mattresses piled up in hallway. Trash everywhere. Management un-cooperative
Stayed 1 night in Aug 2022

4/10 Poor

pamler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
. .
Stayed 1 night in Aug 2022

2/10 Terrible

Leanor

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Arthur on 19 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel good service
Stayed 1 night in Jul 2022
Response from Jon on 17 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Terrible

Max

Stayed 1 night in Jul 2022

2/10 Terrible

mahmoud

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty
The hotel is veryvdirty with dead roaches on the floor
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was green and no breakfast was available
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Londyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com Stole My Money with the Help of OYO
Arrived at 3am after driving 12 hours. When the lady woke up and came to the window, she said i didnt have a reservation, when I showed her my reservation confirmation, she said," well, i can refuse service to anyone, and I'm refusing service to you." And she walked away. Went across the street to another motel and contacted Hotels.com for a refund. They said they had to talk to the hotel to process the refund. They called for an hour with no answer amd finally got someone but they said the woman who cancelled my reservation wouldnt come to the phone. Basically, hotels.com has stolen my money for a reservation they apparently never forwarded to the hotel and the hotel wouldnt honor.
Stayed 1 night in Jun 2022
Response from Jane on 23 Jun 2022
Hi, Londyn! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The rooms were roomy and clean. The pool was filthy but if you don't swim it's not a problem. The front desk clerk was very nice!
Stayed 1 night in May 2022
Response from Simon on 23 Jun 2022
Thanks for the positive rating, Janet! Hope to welcome you again soon. Regards, Simon

6/10 Okay

Henry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Michael

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Nope, no way....
Hotel not like pictures, except for inside room. Parking lot had multiple tweekers walking around. Was asked by questionable lady's if i would like a "date". Front desk is a small prison like window to which you cant hear the employee inside. All night there was loud music in the parking lot coming and going. Swimming pool was a very beautiful dark shade of green. I would not recommend staying here
Stayed 1 night in May 2022
Response from Simon on 29 Jun 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Blah
Arrived at the motel and the photos did not reflect the property’s actual condition. The motel is old and needs a complete renovation. The shower head was unusually low and the water temperature was warm at best, didn’t get hot. Towels were old so we purchased towels from the local Walmart. A section of the outside corridor was crowded with old mattresses and had an odor. However, the motel had outside lighting. The bed was unexpectedly comfortable.
Stayed 2 nights in Apr 2022
Response from Ammy on 14 May 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great price
Stayed 3 nights in May 2022
Response from jan on 8 May 2022
Hi, Robert! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!