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Reviews of Motel 6 Twentynine Palms, CA

2 out of 5
Motel 6 Twentynine Palms, CA
72562 Twentynine Palms Highway, Twentynine Palms, CA

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, fast and courteous check in as well as checking out.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Cool pls for the night
Stayed 1 night in Apr 2024

2/10 Terrible

Christa

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was very dirty my granddaughter's feet was dirty Within 10 15 minutes I've been in the room without any socks on I think whoever cleaned the room should get disciplined
Stayed 1 night in Apr 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Longino

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That place was awesome
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Longino, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in on April 4th. We were in 29 Palms for a family emergency. The entire staff here were awesome! From management all the way to the rest of the staff were so friendly. It was the cleanest Motel 6 that I've stayed at (and I have stayed at a lot of them.) The cleaning staff are great!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Mary, We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Natalie #Team6

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Bathroom light was flickering on and off I told them about it They said they will fix it right away But they did
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 30 Apr 2024
Hi Jason, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Bryan,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Rachell

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
A great hotel if you’re visiting Joshua tree national park. It is convenient to the park as well as restaurants. The rooms were clean.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Rachell,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s near town and close enough to everything
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Bryan, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Serge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice option to stay for a visit to Joshua Tree NP. Convenient, clean and close to the park
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Guntwin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
staff particularly helpful and cheery. second stay as good as first time.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Jon

Liked: Cleanliness, staff & service
No serious issues, but a little on the shabby side. Sketchy pillows and pillowcases, very loud bathroom fan. But basically safe and comfortable.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Timothy

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to be the next day.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Danielle

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Danielle, Thank you for the 5-star rating!Natalie #Team6

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

4/10 Poor

Baiyu

Liked: Staff & service
No hair dryer, no shampoo no soap in the bathroom
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always feel welcome here with our pups. The room was very clean & neat.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

LINDA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was excellent providing me with my requested floor with pet. Typical Motel 6 - comfortable bed, good linens, but scratchy, cheap towels, no hairdryer (although they may have had a loner at the desk), no shampoo/rinse but available at front desk in packets. Rooms at back are fairly quiet although you will hear other guests until everyone goes to sleep. A/C/heat worked well. Close to many restaurants.
Stayed 4 nights in Mar 2024
Response from Nancy Y. on 17 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Kimberly, Twentynine Palms

Travelled with partner
Liked: Cleanliness, staff & service
Always a great stay with friendly staff. Hot tub could get warmer and some things could use reordering like sheets and towels which are a bit threadbare
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Kimberly,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Josh

Travelled with pets, Travelled with group
Liked: Staff & service
Room was clean, security latch was broken when we checked in, notified the front desk the following morning and they are sending someone to fix it, over all not bad for the price, good location close to restaurants, and pet friendly witch is important to me I have 2 larger dogs, maintenance guy showed up promptly to fix the security latch, very very friendly staff we would definitely stay again and might extend our stay
Response from Brand Experience Team on 11 Apr 2024
Hi JoshThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Sarah

Travelled with family and small children, Travelled with pets
Disliked: Staff & service, amenities
One towel and two washcloths for three people in the room upon arrival. Called the office, was told to come down for more (vs them bring to us), then was given one blue pool towel and one white bath towel. We stayed in three Motel 6s on this vacation and this was by far the worst. The price reflects it though.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Sarah,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms themselves are fine - clean and accommodating. But there always seems to be full time residents “living” at this property, as well as homeless people living behind it. There was even a car “up on blocks” in the parking lot. The “residents” are always very noisy, with lots of yelling heard through open windows and in the parking lot at night. Not a great feeling.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Kate,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Good

Ericka

Travelled with family
Liked: Staff & service
As long as you understand that you’re staying at a random, desert, Motel 6, this will meet your expectations just fine. The beds were clean and the linens were clearly fresh. Could’ve been swept better, but again…desert.
Stayed 1 night in Mar 2024

2/10 Terrible

Angelique

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches others clothes in the drawers my baby got sick I have pictures and everything it was disgusting
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Angelique,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

Pat

Stayed 1 night in Mar 2024

2/10 Terrible

Wanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Could not use drawers, embedded filth. Shower head had rust. Night stand was not cleaned, it was sticky. Noisy all night. Top of A/C was thick with grease. Disgusting!!!
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Wanda, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

6/10 Okay

David Roger, Faribault

Travelled with family
Liked: Staff & service
Disliked: Amenities
No shampoo or hair dryer.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi David, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Used Expedia at a lower price for Micro/Fridge. Rooms were clean. Rooms were sold out ended up on 3rd floor. Didn't like all the stairs but really didn't like older elevator, so I did the stairs! Had to go to Office for coffee none in rooms. Overall it was a good stay and lowest price in the area.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Rhonda, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

RJ

Check in was quick. Room clean. At one point, our entry card didn’t work but it was easily fixed after a visit to the front office.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi RJ,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

10/10 Excellent

TRAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staffs
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi TravelerWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Natalie #Team6

8/10 Good

MaryAnn, Angier

Travelled with partner
Liked: Staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi MaryAnn, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was fine, staff were very helpful. Sleep was disrupted by someone pulling the fire alarm at 3am, but otherwise, no complaints.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Laura,Thank you for positively rating your stay!Natalie#Team6

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV channel selection was very good.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi James, Thank you for positively rating your stay!Natalie #Team6

8/10 Good

Gloria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area pet friendly
Stayed 14 nights in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Gloria,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Demetri

Liked: Cleanliness, staff & service, property conditions & facilities
Was cool
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 26 Mar 2024
Hi Demetri,Thank you for the excellent review! Maz K.#Team6

6/10 Okay

Peiwen

Stayed 1 night in Mar 2024

8/10 Good

Miles, Petoskey

Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot layout is odd for the rooms facing the highway. The main door closed and locked securely but you can see sunlight around it. The room was clean and looked nice, and the curtains did well at keeping the light out and passers by from peeping in. I would stay again.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Evangeline

Liked: Cleanliness, property conditions & facilities
Very nice hotel. It would be nice if breakfast was offered
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

6/10 Okay

Jody

Travelled with family, Travelled with group
Ok for one night. Close to national park
Stayed 1 night in Feb 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and the beds are comfortable.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Lance, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, friendly check in. Room is as described
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Mark,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

margaret

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Byron,Thank you for the amazing rating!! Maz K.#Team6

6/10 Okay

Xinbo

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Xinbo, We are glad you enjoyed your stay!Maz K.#Team6

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Katherine,Thank you for the amazing review!Maz K.#Team6

8/10 Good

Christina

Stayed 1 night in Feb 2024