Desk, iron/ironing board, free cots/infant beds, rollaway beds
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Reviews of Holiday Inn Express & Suites Trinidad, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Trinidad, an IHG Hotel
3130 Santa Fe Trail Dr, Trinidad, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from Ashley on 30 Apr 2024
Hello David,Thank you for the wonderful score.Agm,Ashley Velasquez

10/10 Excellent

Edel

Travelled with family, Travelled with pets
Liked: Amenities
Donavan at reception was extremely pleasant and helpful. Pet friendly hotel bonus! Highly recommend
Stayed 1 night in Apr 2024
Response from Ashley on 30 Apr 2024
Hello Edel,Thank you for the wonderful comments and great score!Agm,Ashley Velasquez

10/10 Excellent

VICTORIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a last minute hotel and booked online. When I called the front desk they were helpful over the phone before we even arrived. Nice staff as we checked in and out the next day. The hotel was very clean, the breakfast was great, and the beds were comfortable.
Stayed 1 night in Apr 2024
Response from Ashley on 23 Apr 2024
Hello Victoria,Im glad we could accommodate you. Have a wonderful day!Agm,Ashley Velasquez

10/10 Excellent

Richard

Travelled with family
Quiet. Check in
Stayed 1 night in Apr 2024
Response from Ashley on 23 Apr 2024
Hello Richard,Thank you for the feedback and wonderful score. Have a great day.Agm,Ashley Velasquez

10/10 Excellent

Wynter

Liked: Cleanliness, staff & service
The room was clean and updated. The mattresses were saggy, unfortunately.
Stayed 1 night in Mar 2024
Response from Ashley on 11 Apr 2024
Hello Wynter,Thank you for the feedback. Have a wonderful day!Agm,Ashley Velasquez

8/10 Good

May

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. Breakfast was good. View of mountains beautiful.
Stayed 1 night in Apr 2024
Response from Ashley on 12 Apr 2024
Hello May,Thank you for the wonderful comments. Have a great day! Agm,Ashley Velasquez

10/10 Excellent

Ryan, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a stop on a road trip
Stayed 1 night in Apr 2024
Response from Ashley on 9 Apr 2024
Hello Ryan,Thank you for your feedback!Agm,Ashley Velasquez

10/10 Excellent

Harmony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were good. The room was clean. The pool was small and cold, but otherwise good. The hot tub was broken. I never used the gym.
Stayed 3 nights in Mar 2024
Response from Ashley on 4 Apr 2024
Hello Harmony,Thank you for the feedback and great score!Agm,Ashley Velasquez

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was so good! Breakfast staff were all so friendly and outgoing! Loved the views!!!
Stayed 1 night in Mar 2024
Response from Ashley on 4 Apr 2024
Hello Rhonda,Thank you for the wonderful score and comments. Have a great day!Agm,Ashley Velasquez

8/10 Good

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, good location
Stayed 1 night in Mar 2024
Response from Ashley on 4 Apr 2024
Hello Mitchell,Thank you for the great comments and score!Agn,Ashley Velasquez

10/10 Excellent

Wynter

Stayed 1 night in Mar 2024
Response from Ashley on 4 Apr 2024
Hello Wynter,Thank you for the wonderful score! Agm,Ashley Velasquez

10/10 Excellent

Kristen

Travelled with family
Beautiful views
Stayed 1 night in Mar 2024
Response from Ashley on 19 Mar 2024
Hello Kristen,Thank you for the wonderful score, we are glad you enjoyed the view!Agm,Ashley Velasquez

10/10 Excellent

Billy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on 19 Mar 2024
Hello Billy,Thank you for the wonderful score!Agm,Ashley Velasquez

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, amenities
Very cleab6.
Stayed 1 night in Mar 2024
Response from Ashley on 12 Mar 2024
Hello Christina,Thank you for the wonderful comment!Agm,Ashley Velasquez

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly host. Very clean!! Pet friendly
Stayed 1 night in Mar 2024
Response from Ashley on 12 Mar 2024
Hello Debra,Thank you for the wonderful comments! Agm,Ashley Velasquez

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was really smooth,even though there was a lobby full of high school student, they attended to us quickly and efficiently!
Stayed 1 night in Mar 2024
Response from Ashley on 5 Mar 2024
Hello Ronnie,Thank you for the wonderful comments. We hope you come stay with us again soon. Agm,Ashley Velasquez

8/10 Good

Karen

Stayed 1 night in Feb 2024
Response from Ashley on 4 Apr 2024
Hello Karen,Thank you for the wonderful score!Agm,Ashley Velasquez

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashley on 5 Mar 2024
Hello Daniel,Thank you for the wonderful score!Agm,Ashley Velasquez

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley on 5 Mar 2024
Hello Lisa,Thank you for the wonderful score.Agm,Ashley Velasquez

10/10 Excellent

Heide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except hot tub was down:(
Stayed 1 night in Jan 2024
Response from Ashley on 5 Mar 2024
Hello Heide,Thank you for the wonderful score! We sincerely apologize for the hot tub being down, we hope to get it fixed soon!Agm,Ashley Velasquez

8/10 Good

Chuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable, but hallway from elevator to room had a strong smell of dope. Property is supposed to be smoke free.
Stayed 1 night in Dec 2023
Response from Ashley on 5 Mar 2024
Hello Chuan,Thank you for the feedback, we are smoke free and if we find any evidence of smoking in the hotel that guest would be subject to a 300.00 fine. Agm,Ashley Velasquez

10/10 Excellent

Melissa

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marissa, Farmers Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashley on 5 Mar 2024
Hello Marissa,Thank you for the wonderful score.Agm,Ashley Velasquez

10/10 Excellent

Nimisha

Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean and comfy room. Would stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Landon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Georgina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and room. Very clean and with beautiful mountain views. Breakfast was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Ashley on 5 Mar 2024
Hello Charles,Thank you for the wonderful score!Agm,Ashley Velasquez

10/10 Excellent

Sherman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfy stay!
This 14-year old Holiday Inn has recen3been updated in amajot way and appears like a new hotel! The beds are very comfortable, the bathrooms roomy, bright, and modern! Even the tap water tastes good! Breakfast is the standard hit and cold choices but served fresh with plenty to go around. We highly recommend this home away from home!
Stayed 1 night in Dec 2023

4/10 Poor

Ann

We booked this hotel because it had a hot tub but when we checked in we were told that the hot tub was broken. It should say that on the Expedia website.
Stayed 1 night in Dec 2023
Response from Ashley on 12 Dec 2023
Hello Ann,We are so sorry the information of the hot tub was not available to you. We strive to make sure the information we have is current and up to date.Agm,Ashley Velasquez

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trinidad Holiday Inn
Wonderfully clean and comfortable - we will definitely go back!
Stayed 1 night in Dec 2023
Response from Ashley on 12 Dec 2023
Hello Jennifer,Thank you for the wonderful comments and the great score.AgmAshley Velasquez

10/10 Excellent

Robin

Travelled with family
Stayed 1 night in Nov 2023
Response from Ashley on 5 Dec 2023
Hello Robin,Thank you for the wonderful score!Agm,Ashley Velasquez

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, new, nice breakfast
Stayed 1 night in Dec 2023
Response from Ashley on 5 Dec 2023
Hello Brian,Thank you for the wonderful review.Agm,Ashley Velasquez

10/10 Excellent

Emmett M.

Stayed 1 night in Nov 2023
Response from Ashley on 12 Dec 2023
Hello Emmett M,Thank you for the great score!AgmAshley Velasquez

8/10 Good

Clayton

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was clothing in my couch bed.
Stayed 1 night in Nov 2023
Response from Ashley on 5 Dec 2023
Hello Clayton,I am sorry to hear that the room was cleaned like it should have been. I hope we were able to make it right for you.AgmAshley Velasquez

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Nov 2023
Response from Ashley on 5 Dec 2023
Hello Chris,Thank you for the wonderful score.Agm,Ashley Velasquez

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and clean
Stayed 1 night in Nov 2023
Response from Ashley on 10 Nov 2023
Thank you for the comments and great score!

8/10 Good

Phil

Stayed 1 night in Nov 2023
Response from Ashley on 5 Dec 2023
Hello Phil, Thank you for the wonderful score!Agm,Ashley Velasquez

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ashley on 10 Nov 2023
Thank you for the great score!

10/10 Excellent

Curtis, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ashley on 5 Dec 2023
Hello Curtis,Thank you for the wonderful score!Agm,Ashley Velasquez

10/10 Excellent

Karolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ashley on 10 Nov 2023
Thank you for the great score!

10/10 Excellent

Betty

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times. It’s nice, quiet & a perfect stopping point from Texas to Boulder.
Stayed 1 night in Sep 2023
Response from Ashley on 10 Nov 2023
Thank you for the wonderful comments, and great score!

8/10 Good

Nick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About as good as it gets for the area.
Stayed 1 night in Oct 2023
Response from Ashley on 10 Nov 2023
Thank you for the feedback and score!

8/10 Good

Georgeann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHECK amenities
We were disappointed to hear the hot tub was not functional. When asked how long it would be out of service, staff replied, it is out for the time being. We drove hundreds of miles and looked forward to a medicinal spa moment and the IHG website said NOTHING about being out of order. If it is on your amenities list, it needs to function. On the plus side the breakfast was amazing, beyond impressive.
Stayed 1 night in Oct 2023
Response from Ashley on 10 Nov 2023
Thank you for the feedback!

10/10 Excellent

Susan

Stayed 1 night in Oct 2023
Response from Ashley on 10 Nov 2023
Thank you for the great score!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
looks like a fairly new hotel stayed at one in Colorado Springs and the clerk mentioned the cinnamon rolls were amazing. this location had the same rolls.....amazing
Stayed 1 night in Oct 2023
Response from Ashley on 10 Nov 2023
Thank you for the feedback and great score!

10/10 Excellent

Syed M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ashley on 10 Nov 2023
Thank you for the wonderful score!

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Ashley on 10 Nov 2023
Thank you for the great score!

10/10 Excellent

Jerre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Ashley on 10 Nov 2023
Thank you for the comment and great score!