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Reviews of Smile Hotel Tokyo Ayase Ekimae

3 out of 5
Smile Hotel Tokyo Ayase Ekimae
4-8-5 Kosuge Katsushika-ku, Tokyo, Tokyo-to

Reviews

7.8

Good

Rating 10 - Excellent. 122 out of 488 reviews" "
Rating 8 - Good. 225 out of 488 reviews" "
Rating 6 - Okay. 97 out of 488 reviews" "
Rating 4 - Poor. 35 out of 488 reviews" "
Rating 2 - Terrible. 9 out of 488 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is a bit outdated but it’s still very clean and nice. We had a hard time with the ac but we were able to leave the window open for circulation. Rated as a 4 because of the surrounding area primarily. It’s super convenient to get around with the bus stops, train station, and a taxi service down the street. Dining options are pretty wide spread. Probably one of the best Yakiniku spots around the corner up some stairs. Perfect place to just explore. Highly recommend just for that factor.
Stayed 2 nights in Nov 2023

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are very considering. We can borrow umbrella, scale, trolley very easy.
Stayed 6 nights in Sep 2023

10/10 Excellent

MaryJane

Stayed 4 nights in Aug 2023

8/10 Good

Sumiko

Liked: Cleanliness, staff & service
Perfect for our stay: close to our friends and to transportation, and economical. Rooms are small and a bit worn, but clean. Front desk open 24 hrs which was convenient for us because we had late check in and early check out. Would recommend.
Stayed 4 nights in May 2023

10/10 Excellent

Manshan

Stayed 1 night in Jan 2023

6/10 Okay

Billy

10/10 Excellent

Kamijo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is polite.The service is so good.Comfortable to stay.
Stayed 1 night in Jul 2022

10/10 Excellent

Xavier Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotels with smoking rooms is rare now, and i love that this hotel can accommodate that. The room is clean, and really quiet, can hardly hear anything from outside. Though i feel the room is a bit dark, and maybe needs more lighting. The breakfast buffet is also good. The only thing I did not like was that the information here in Expedia about parking is not correct. I was told that parking needs to be reserved when I was onsite already. The day i went, parking was already fully reserved. But they were prepared and have a printout of nearby coin parkings around the area. A bit hassle because I had to carry heavy stuff and walk a bit.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is so friendly.Very convient place and the management,facilities are good.We felt so much comfort staying there.
Stayed 1 night in Mar 2022

8/10 Good

Evangelina

Liked: Cleanliness, staff & service, room comfort
Satisfied...
Room and amenities is good and clean but space is not good.im satisfied the price is good and thank you.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent my first night in Japan here. Basically a fairly typical Japanese business hotel so fairly small but this didn't bother me as it had everything I needed and I don't spend much time at the hotel anyway. The location is very good in terms of access to public transport as the train station is directly opposite the hotel, and there are plenty of food and shopping options within walking distance. The staff were very friendly and attentive, they spoke good English and would do everything to help you out. It does take some time to commute to areas of Tokyo that most tourists visit such as Shinjuku, but consider that a good way to see the daily commute of the citizens. Overall I enjoyed my time here and would maybe not stay here again, just because I know a bit more about the layout of Tokyo, but I definitely wouldn't avoid it.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

4/10 Poor

W., Sydney, Australia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The Smile Hotel was quite different to what we had expected in the images. We had specified a non-smoking, double room in our booking. Upon checking in, we had been given a smoking room on a smoking floor, the bathroom smelled like someone had urinated in the bathtub. We brought this to the attention of a staff member at reception, who then told us that there were no other rooms available except a single room on a non-smoking floor, or a double room on a smoking floor. We informed him of the details of our booking (including the fact that I am an asthmatic) and presented our itinerary which clearly stated double room on a non smoking floor. It took about 30 mins at reception to then be told that there was a slightly bigger room (not single, not double) on a non-smoking floor which we opted to take. We were then told that this would be raised with the hotel manager. On the first night after midnight we moved our luggage to the slightly bigger non-smoking floor room, and then on the second night we again relocated to the correct room - which was apparently "not for sale". Having to move our luggage twice to relocate rooms on two consecutive nights, from two rooms which we did not book to one we finally booked, with no reimbursement for the nights we lost was not a good experience.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a good location for your visit. the breakfast buffet on the other had was a good value but most Item were cold.
Stayed 1 night in Sep 2019

8/10 Good

Jacqueline L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was so Close to the train station and had so many food and entertainment near by. Staff was very welcoming and attentive. Would come back !
Stayed 8 nights in Mar 2019

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in good location
Location is great, near lots of convenience stores, grocery market, lots of restaurants and the train station. rooms are clean, beds are comfortable, staff is excellent. Walls a little thin, so if you have noisy neighbors, you’ll hear them.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that this hotel was on the fringes of the city. It was a slower pace than the inner city and it was coviniently located to the metro, covinient stores, and restaurants.
Stayed 5 nights in Mar 2019

10/10 Excellent

Sonis, Ayase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. No problems, Friendly staff, clean room, location handy.
Stayed 10 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chosen by location
We chose to do a pastry breakfast available at a cafe in the nearby Ayase Station. Room and service was fine, good bathroom accommodation, typical Japanese room size.

4/10 Poor

UTSAV ARUNKUMAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2017

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, and comfortable
Overall, a good stay. The first night the air conditioning was off resulting in the room being warm for sleeping. The air conditioning was turned on the next day due to warm temperatures outside. Great location near train station, restaurants, and food store, Highly recommend this hotel!

8/10 Good

Osamu, US

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it was OK but a room was very small
It was hard to open my luggage at room all because of a small room However, over all it was much better than American hotels. Service standard was more than average

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great neighborhood,cheap food and good shopping
stay here to avoid the tourist zones, easy train access to all of tokyo

8/10 Good

Kanani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, clean, friendly
Quaint hotel with very clean rooms and friendly staff. Easy walk to the train station.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't recommend
Very disappointed with this hotel and couldn't wait to leave.

6/10 Okay

Elliot

Liked: Staff & service
Disliked: Cleanliness, room comfort
We were

8/10 Good

Joe, Victoria, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with a JR Pass, and good room rates
The location is fairly good if you are traveling with the JR pass, it’s less than a 5 minute walk to the Ayase station which connects to the JR Lines and Subways. However getting to the Ayase Station, using only your JR Pass, does requires one extra transfer at the Kita-Senju station to a local JR train in order to fully utilize the JR pass for traveling around Tokyo. Alternatively, you could take one of the subway lines (Chiyoda Line) directly to the Ayase Station, but that would cost about 240yen rather than for free with your JR Pass. As expected for a Japanese business hotel, the rooms are fairly small. However, they do have everything you need. My room had a small fridge, a kettle, a flat-screen TV, a tub & shower, a desk, A/C, house-coats and good WiFi included. The facility has laundry machines, and plenty of automatic dispensing machines. The area has plenty of restaurants, convenient stores, grocery stores and activities. One of the best Ramen places I ever went to was right on the corner from the hotel. I did not have the breakfast so cannot comment on it, but there are plenty of other places to eat breakfast in the area. Some floors are non-smoking, and some are smoking, so make sure you are on the appropriate floor, because the smoking floors sure smell like smoke, but the non-smoking floors were fine. I would certainly stay there again, and I found the savings more than made for the extra 20 minute train r

8/10 Good

Megan, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel to stay in when traveling thru Tokyo
We liked our stay at this hotel! The room rate was perfect for our budget, the location of the hotel was perfect for day trips around Tokyo Perfecture! I would definitely come back to this hotel if I was traveling to Tokyo again! Coming from America, the size of the room was funny, yet not surprising because Tokyo is known to be inhabited by thousands and the use of space is important. It just felt more cultural than staying in a large chain hotel!

8/10 Good

Anchieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Matt, Baltimore, US

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near train station.
Stayed at this hotel for 3 days. Hotel staff are attentive, courteous. The room was very small but clean, included a small refridgerator and hot water kettle for tea. There is a coffee shop which has an inexpensive, good breakfast and great coffee as well as sandwiches and light fare. The hotel is within walking distance of the train station and many good restaurants, 7 eleven, Family Mart. The price for this hotel was very reasonable for the Tokyo area and was quieter than being right within the Tokyo city area. I recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was ok and the hotel staff were very polite but not friendly. I think what I got was what I paid for in terms of the hotel charge. The only annoying thing was that I had to change trains 3 times to get Ayase station from downtown Tokyo so if you have a large luggage, it could be a problem.

8/10 Good

Lars, Leiden, The Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap comfort
A typical Japanese hotel; small room combined with Japanese tidiness. You will be provided everything you need, from towels to free complementary Green Tea, haircomb, et cetera. As can be expected their English is of minimal quality, but with a bit of patience, everything can be achieved. The staff is friendly but very strict on check-in times. 3PM is the earliest; try to check-in earlier and you'll be asked friendly to come back later. Obviously you can leave your Luggage at the counter. Check-out time is just as strict, if not, more strict. A few minutes extra is not a problem if you call on time with the in-room Phone, but ask for an hour or two extra and you will be charged 30% of the nightrate. Location is superb, relatively far outside of Tokyo but less than a minute away from the Ayase train and metro station. For as little as 240Yen (2USD)you will reach the middle of Tokyo, such as Shibuya or Akihabara. All in all, I would rate it 8.5/10. Thank you for the stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't beat the price!
This was an outstanding hotel for the price. It was in one of the outlying parts of Tolyo but very accessible to any of Tokyo's main attractions. I'd stay there again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

clat, MY

Liked: Cleanliness, staff & service
Far from city centre but many food around
Close to Ayase station. Very convenient with many shops and good food around.

8/10 Good

R, Nebraska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thinnest walls of 8 other hotels
Could hear my neighbor brushing his teeth in the bathroom next door! Other than hearing all of my neighbors which was disappointing, it was an awesome hotel with large spacious rooms (for Japan), extremely helpful staff, a great area of Tokyo with lots of shopping and near the Ayase train station which connects easily into the larger Tokyo grid. I would happily stay again.

6/10 Okay

Yellow HoneyBee, Toronto, Canada

Liked: Staff & service
Close to subway / JR station
The hotel is close to the Ayase subway/JR station. Only 5 minutes on foot. It is not in Downtown Tokyo and that's why the price is a little cheaper. If you want to visit the Tokyo Skytree, this hotel is quite close to that attraction. Overall the room was clean and comfy. One staff member can speak good English. He was quite helpful. Lots of Tokyo maps and tourist information are available at the hotel lobby, free of charge.

4/10 Poor

Marcelo, Nagano-ken

Disliked: Cleanliness, staff & service, property conditions & facilities
Not so happy
The hotel was not so clean, bathroom smells bad and bathtub had mold.... not cool. When we arrived, the receptionist didn´t find our reservation. It took a long time, like 30 minutes. We were tired and hungry, and we had to wait, wait, wait.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Leigh, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot as close to train station
Went to visit my son, hotel couldn't have been in a better spot. Plenty of shops, places to eat. Hotel very clean and friendly staff. The shower in room was brilliant. Bed was a bit hard & air con wasn't that good. Otherwise a great hotel. Would stay again.

10/10 Excellent

JohnJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anonymous, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean but quite small. Not much to do in the area but close to the train station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It was a little far from sight seeing but close to transportation so easy to get to places. The staff spoke English and we're helpful when asked questions.

8/10 Good

Chris, Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
This hotel is pretty average. Clean , comfy but not too much. But not very convenient to access (also depending where you are coming from). I was coming from Shinjuku and it takes a while. But it still is a decent hotel

4/10 Poor

Moka, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from the main shopping places
I booked this hotel as the hotel I was staying in Asakusa was fully booked. It was very far from the places.

10/10 Excellent

Minnimi, Finland

Liked: Cleanliness, staff & service, room comfort
Great 5 nights
I've usually stayed in business hotels in Tokyo, so this was a new experience. The hotel is slightly outdated and awkwardly situated, but well worth it's price. Rooms are small, but not the smallest I've had. Most uncomfortable was the mattress. Not because it was hard, but the springs on it could be felt. Housekeeping good, staff friendly. The room had a little water cooker, but not a coffee machine. Perfect if one of you wants tea and the other instant coffee. Air conditioning was set on too hot and cound't be altered, but as it was spring, opening the window set it right. There's a supermarket at the subway station and if you don't like Japanese food, there's also Subway and McDonald's. Breakfast was not included and we didn't want to use the cafe downstairs of the hotel, so we went to Subways for breakfast. Walk from the subway station to the hotel only two minutes. I would use this hotel again if I needed to pay for myself.