Corner King Room, Deluxe View Bath, Non Smoking | In-room safe, free WiFi, bed sheets

Reviews of Mitsui Garden Hotel Toyosu Premier Tokyo

4 out of 5
Mitsui Garden Hotel Toyosu Premier Tokyo
2-2-1, Toyosu, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 303 out of 407 reviews" "
Rating 8 - Good. 79 out of 407 reviews" "
Rating 6 - Okay. 18 out of 407 reviews" "
Rating 4 - Poor. 5 out of 407 reviews" "
Rating 2 - Terrible. 2 out of 407 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oscar Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Great views!
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 3 May 2024
Dear Guest, Thank you for staying our hotelWe are glad to hear your comments about the view.Keep trying to improve our service and facilities.We are looking forward to seeing you again in the future. Kind regardsMitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Farhana Safina

Stayed 4 nights in Apr 2024
Response from Front Desk Manager on 15 May 2024
Dear GuestThank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.We would also like to thank you for taking time out of your busy schedule to give us your feedback and evaluation after your stay.We thank you for your patience and look forward to welcoming you back again.Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

8/10 Good

Tsz Kin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat & clean hotel in a quiet area.
Stayed 5 nights in Apr 2024
Response from Front Office Manager on 17 Apr 2024
Dear Guest, Thank you for staying our hotelWe are glad to hear your comments about the location and the cleanliness.We will keep trying to improive our service and facilities.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. views were incredible. Hotel breakfast was also great - get it included with room rate - great value. beds were firm but comfortable. Extra pillows provided upon request. Staff was friendly and overall a great stay. Local Shopping mall was accessible and we spent a rainy day there - super convenient.
Stayed 6 nights in Apr 2024
Response from Front Office Manager on 17 Apr 2024
Dear Guest,Thank you for your reservation at Mitsui Garden Toyosu PREMIER.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback and evaluation after your stay.We are very happy to hear that you were satisfied with the view from our hotel during your stay.A feature of our hotel is that you can see a variety of scenery depending on the room type and season.If you have a chance, please try a different type of room next time.Also, we are glad that you enjoyed the breakfast.We will continue to work to improve our service level so that everyone can have a more comfortable stay.Please feel free to use us again when you are in the area. All of our staff members look forward to your next visit.Kind regards.Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Tomomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 17 Apr 2024
Dear GuestThank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.We would also like to thank you for taking time out of your busy schedule to give us your feedback and evaluation after your stay.We thank you for your patience and look forward to welcoming you back again.Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Chris

Stayed 4 nights in Mar 2024
Response from Front Desk Manager on 25 Apr 2024
Dear GuestThank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.We would also like to thank you for taking time out of your busy schedule to give us your feedback and evaluation after your stay.We thank you for your patience and look forward to welcoming you back again.Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

8/10 Good

Deying, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like: Convenient location - no need to walk outside to get into the hotel. Great view - the lobby & our room are able to see Sky Tree tower. Unlike: Did not have a “welcome home” feeling at the reception, whereas other hotels in Tokyo did make you feel.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 5 Apr 2024
Dear guest,Thank you for providing us with feedback from your stay. We are very happy to hear that you enjoyed a superb view that only a high-rise hotel can offer.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.However regarding the front desk staff, I believe that they were not able to provide customer service that was attentive to our guests.We take your kind words seriously and will make every effort to improve our services in the future.

8/10 Good

Sze Chun Wilson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the bay area is perfect for room facing east side, watching sunrise of Tokyo with its harbour in the foreground is a bonus!
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 5 Apr 2024
Dear guest,Thank you very much for your candid review of your recent stay at Mitsui Garden Hotel Toyosu PREMIER.We are delighted you enjoyed your stay.We are happy to know you had a pleasant time with us and liked beautiful view.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Mitsui Garden Toyosu! The view from the lobby, bar, and restaurant from the 36th floor is suburb. It's super modern fusion Japanese design, especially in the approach to reach the elevators through a bit of a maze has the feel of a theme park ride. We wish the room was a little bigger, but it was very comfortable. It's nice to have a big public bath to go to as well. We would like to stay again, and maybe splurge on a corner room with the bath that has a window with the view.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Dear guest,Thank you for providing us with feedback from your stay. It sounds like you had a great time. It was our pleasure to have you as our guest.We are really glad to know that you enjoyed our large public bath space.You can also see the view of Tokyo from the open-air bath, so just please have yourself relaxed on the bench if you get too hot in the bathtub.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

susan, montgomery

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very comfortable beds. Great in room amenities.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 19 Mar 2024
Dear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Berenice, Temple City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view, close to train station can go over the underground path which was very helpful for a raining day. Nice hot spring public bath.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 2 Mar 2024
Dear guests,Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay.We are glad you like the view from the room.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.We are really glad to know that you enjoyed our large public bath space.You can also see the view of Tokyo from the open-air bath, so just please have yourself relaxed on the bench if you get too hot in the bathtub, It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 22 Feb 2024
Dear Guest, Thank you for staying our hotelKeep trying to improve our service and facilities.We are looking forward to seeing you again in the future. Kind regardsMitsui Garden Hotel Toyosu Premier

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on 22 Feb 2024
Dear Guest, Thank you for staying our hotelAlso, despite your busy schedule, we would like to thank you again for your feedback after your stay.We will keep trying to improive our service and facilities.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu Premier

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are stunning from any area of the hotel! The subway is accessible as you exit the bottom level of the hotel which connects you to anywhere you want to go in Japan. Also, as you exit the hotel on the bottom level you are still inside where you’ll find a couple of small convenience stores, a pharmacy, many restaurants and Starbucks. It was really nice to be able to get things we needed without even having to go out in the weather. This level will also take you to Lalaport Mall with a couple of escalator rides. You can’t go wrong by booking this hotel!!!! Stunning views and convenience for any of your needs.
Stayed 13 nights in Jan 2024
Response from Front Office Manager on 5 Feb 2024
Dear Guest,Thank you for your reservation at Mitsui Garden Toyosu PREMIER.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback and evaluation after your stay.We are very happy to hear that you were satisfied with the view from our hotel during your stay.A feature of our hotel is that you can see a variety of scenery depending on the room type and season.If you have a chance, please try a different type of room next time.We are also pleased to hear that you are satisfied with the location of our hotel.We will continue to work to improve our service level so that everyone can have a more comfortable stay.Please feel free to use us again when you are in the area. All of our staff members look forward to your next visit.Kind regards.Mitsui Garden Hotel Toyosu PREMIERE

8/10 Good

ming

Stayed 2 nights in Jan 2024
Response from Front Office Manager on 23 Jan 2024
Dear guest,Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay.Did you enjoy our hotel view?As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on 23 Jan 2024
Dear guest,Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay.Did you enjoy our hotel view?As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Mei Yu

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 16 Jan 2024
Dear guest,Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay.Did you enjoy our hotel view.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING VIEWS!!!
This hotel is the top four floors of a very tall office building. The lobby is huge, and the bar and restaurant have stunning views. If you book a view room, I recommend a corner and you won’t be disappointed. The hotel seems to be away from the main part of Tokyo, but there are all the same stores close by so it’s very convenient, plus the metro is downstairs from the hotel along with a collection of Restaurants. Luxury shopping in the Ginza area is it short metro ride and easy to navigate.
Stayed 6 nights in Jan 2024
Response from Front Office Manager on 15 Jan 2024
Dear Guest,Thank you for your reservation at Mitsui Garden Toyosu PREMIER.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback and evaluation after your stay.We are very happy to hear that you were satisfied with the view from our hotel during your stay.A feature of our hotel is that you can see a variety of scenery depending on the room type and season.If you have a chance, please try a different type of room next time.We will continue to work to improve our service level so that everyone can have a more comfortable stay.Please feel free to use us again when you are in the area. All of our staff members look forward to your next visit.Kind regards.Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Ignatius

Stayed 9 nights in Dec 2023
Response from Front Office Manager on 11 Jan 2024
Dear Guest, Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We will take your comment seriously and keep trying to improve our service and facilities.We are looking forward to seeing you again in the future.Kind regards.Mitsui Garden Hotel Toyosu Premier

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train and bus service to airport. Was a little hard to find entrance to hotel. But was beautiful.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 9 Jan 2024
Dear Guest, Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.We are very honored to receive such high praise for our hotel.However,we apologise for any inconvenience caused by the confusing entrance.We will take your comment seriously and do our best to improve our service and facilities.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Ghilaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views, good room space, convenient location, helpful staff.
Response from Front Office Manager on 8 Jan 2024
Dear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE Dear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Irdina

Stayed 9 nights in Dec 2023
Response from Front Office Manager on 23 Jan 2024
Dear guest,Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay.Did you enjoy our hotel view?As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

thanitsaravud

Stayed 4 nights in Dec 2023
Response from Front Office Manager on 11 Jan 2024
Dear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Warren G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 16 Dec 2023
Dear guest,Thank you for providing us with feedback from your stay. We are delighted you enjoyed your stay.Did you enjoy our hotel view?As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 6 Dec 2023
Dear guest,Thank you very much for staying and high evaluation at Mitsui Garden Hotel Toyosu PREMIER.The entire staff looks forward to welcoming you again.With best regards,Mitsui Garden Hotel Toyosu PREMIERFront Office Manager

8/10 Good

Chengyuan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Two things need to be improved. First is property maintenance, our shower head was leaking. Second is English proficiency of their receptionists. Overall, it was a satisfactory stay.
Stayed 9 nights in Nov 2023
Response from Front Office Manager on 29 Nov 2023
Dear Guest, Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.We are happy to hear that you were satisfied with your stay this time.However,we apologize for any inconvenience caused due to the facilities and customer service in English.We will take your comment seriously and do our best to improve our service and facilities.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 24 Nov 2023
Dear guest,Thank you for providing us with feedback from your stay. It was our pleasure to have you as our guest.Did you enjoy our hotel view?As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.We look forward to having you again, should your travels bring you back to the Toyosu area.

4/10 Poor

Joaquin

Disliked: Room comfort
Stayed 6 nights in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Dear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIEREDear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Kind regards,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view of rainbow bridge and Mt Fuji
The view in this hotel alone is worth it. It is super impressive and you'll love it. The room was tight but looked like the picture and everything was super clean. On our last day there, we were able to see Mount Fuji!!
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 1 Nov 2023
Dear Guest,Thank you very much for staying at Mitsui Garden Hotel Toyosu Premier.We would also like to thank you for taking the time out of your busy schedule to provide us with your valuable feedback after your stay.We are very honored to receive such high praise for our hotel.We are glad to hear that you enjoyed the view of Mt. Fuji from your room.We will continue to strive to improve our facilities and services so that you can spend your time with us even more comfortably.Thank you for your continued support.Sincerely,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Seke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I visited Mitsui. It was a vibe!! I’ll give it a 100/10. Classy experience, with Mount Fuji in the background 👌
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 27 Oct 2023
Dear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu PREMIERE.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Sincerely yours,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Leonie Lauren Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. All the guest rooms are all on floors 33-35, so no matter which one you stay in, the view should be amazing. Very clean and staff are all polite and helpful. Going into the lift down to the ground/basement floors takes you directly to Lalaport with dining options and’s convenience stores and Toyosu station. Just be aware though, if you buy the JR pass, you can’t use this at Toyosu station as it isn’t operated by JR. Your best option is to purchase a PASMO or Suica card (it’s like London Oyster card)
Stayed 10 nights in Oct 2023
Response from Front Office Manager on 25 Oct 2023
Dear Guest,Thank you for staying at Mitsui Garden Hotel Toyosu Premier.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Sincerely yours,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Hitomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from 三井ガーデンホテル豊洲プレミア 宿泊支配人 on 28 Oct 2023
この度は、数多くあるホテルの中から三井ガーデンホテル豊洲プレミアにご宿泊いただきまして誠にありがとうございます。また、貴重なお時間を割いてご感想をお寄せいただき重ねて御礼申し上げます。お近くにお越しの際は是非またご利用いただければと存じます。再びお迎えできます日をスタッフ一同心待ちにしております。

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Mitsui Garden Hotel Toyosu PREMIER.manager on 2 Nov 2023
Thank you for providing us with feedback from your stay. It sounds like you had a great time. It was our pleasure to have you as our guest.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we been in in Tokyo
This is probably the nicest hotel we have been to. Views are amazing, attached restaurant is delicious, and staff is super helpful
Stayed 1 night in Oct 2023
Response from Mitsui Garden Hotel Toyosu Premier Manager on 6 Oct 2023
Thank you for providing us with feedback from your stay. It sounds like you had a great time. It was our pleasure to have you as our guest.We are happy to know you had a pleasant time with us and liked beautiful view.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.We are glad that you enjoyed our restaurant.Our restaurant offers a menu featuring fish and vegetables from the Toyosu Market.We would be happy if we could be one of the memories for our guests.We are honored to receive your complimentary comments on our staff. It was a pleasure to have you as our guest, and we hope to see you again soon.

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They should train their staff better. Incredible that a 4 star hotel in one of the mayor cities in the world, their staff couldn't speak any other language than Japanese... really hard to communicate A simple check in was hard...
Stayed 5 nights in Sep 2023
Response from Front Desk Manager on 2 Oct 2023
Dear Guest, Thank you very much for staying with us.We apologize for the inconvenience caused due to the staff's poor language skills during check-in. We are very sorry.We take your feedback seriously and will strive to improve our services and facilities.Thank you for your continued support. Sincerely yours,Mitsui Garden Hotel Toyosu PREMIERE

10/10 Excellent

Omar Antonio

Stayed 10 nights in Sep 2023
Response from Front Office Manager on 21 Oct 2023
Thank you for your stay at Mitsui Garden Hotel Toyosu PREMIER.We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Toyosu PREMIER was a memorable one and look forward to welcoming you back in the future.

10/10 Excellent

NATASHA, MIDDLETOWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mitsui Garden Hotel Toyosu PREMIER on 30 Sept 2023
Thank you very much for your candid review of your recent stay at our hotel. We hope you had a comfortable stay in your room. It was a pleasure to have you as our guest, and we hope to see you again soon.Mitsui Garden Hotel Toyosu PREMIERFront Office Manager

10/10 Excellent

JENNIFFER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views. Also the food was good. Plus they treated us so good and they were so helpful. I totally recommend.
Stayed 3 nights in Sep 2023
Response from Front Office Manager on 24 Sept 2023
Dear Guest, Thank you for staying at Mitsui Garden Hotel Toyosu Premier. Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation for the views, food and the service.We would like to continue to provide comfortable services to satisfy our customers.We are looking forward welcoming you back again in the future. Sincerely yours, Mitsui Garden Hotel Toyosu Premier Front Office Manager

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views over Tokyo and Harbour. Very well located for Toyosu fish market
Stayed 1 night in Sep 2023
Response from Front Office Manager on 17 Sept 2023
Dear Guests, thank you for staying at Mitsui Garden Hotel Toyosu Premier. Also despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel. We will continue to improve our facilities and services so that you can spend more comfortably in the future. We are looking forward to seeing you again in the future. Sincerely yours, Mitsui Garden Hotel Toyosu Premier

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in a beautiful building next to a huge mall. There’s a train station on the ground floor that was great! The service was decent and the views to the city were amazing. One of the best lobbies I’ve ever seen. The reason i gave it a 4 star is because the bathroom had an unpleasant smell the entire stay. It looked clean, but it smelled like a public bathroom. They either don’t use the right chemicals or the room have sewer smell issues. That didn’t ruin our time there, but scents are important for a well deserved 5 star. Thank you for such a good stay.
Stayed 4 nights in Sep 2023
Response from Mitsui Garden Hotel Toyosu Premier Manager on 12 Sept 2023
Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay.We are happy to know you had a pleasant time with us and liked beautiful view. On fine days, the Rainbow Bridge and the canal can be seen.We apologize for any discomfort you may have experienced during your stay regarding the cleaning. We will share this information with the cleaning manager and make every effort to provide you with a more comfortable room.We take your comments very seriously and I have shared them with our leadership team to ensure guidelines are in place to prevent similar experiences from occurring in the future.

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a wonderful hotel in every asprct. Beautiful views and right above the metro station. Not exactly in the hectic parts of Tokyo, but only a metro ride away. Super clean and great breakfast.
Stayed 1 night in Aug 2023
Response from Mitsui Garden Hotel Toyosu PREMIER.manager on 31 Aug 2023
Thank you for providing us with feedback from your stay. It sounds like you had a great time. It was our pleasure to have you as our guest.We are happy to know you had a pleasant time with us and liked beautiful view.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room.Thank you for your compliments regarding the cleanliness of our rooms.We will continue to make every effort to ensure that everyone has a pleasant stay.It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was fantastic. Everything was great.
Stayed 7 nights in Jul 2023
Response from Front Office Manager on 10 Aug 2023
Dear Mr./Ms. Jane,Thank you for staying at Mitsui Garden Hotel Toyosu Premier.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Sincerely yours,Mitsui Garden Hotel Toyosu Premier

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great views
Stayed 1 night in Jul 2023
Response from Mitsui Garden Hotel Toyosu PREMIER.manager on 21 Jul 2023
Thank you for providing us with feedback from your stay. We are happy to know you had a pleasant time with us and liked beautiful view.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room. It was a pleasure to have you as our guest, and we hope to see you again soon.

10/10 Excellent

Kari, Berkeley

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Mitsui Garden Hotel Toyosu PREMIER.manager on 2 Sept 2023
Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay.We look forward to having you again, should your travels bring you back to the Toyosu area.

10/10 Excellent

Chun Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Front Desk Manager on 4 Jul 2023
Dear Guests,Thank you for staying at Mitsui Garden Hotel Toyosu Premier.We would also like to thank you again for your valuable feedback after your stay despite your busy schedule.We are very honored to receive such a high evaluation for our hotel.Please feel free to let us know if you have any other questions or concerns.All the staff are looking forward to welcoming you on the day.Very truly yoursMitsui Garden Hotel Toyosu Premier

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel I have ever stayed in Tokyo
Stayed 2 nights in Jun 2023
Response from Front Office Manager on 4 Jul 2023
Dear Guests,Thank you for staying at Mitsui Garden Hotel Toyosu Premier.Also, despite your busy schedule, we would like to thank you again for your feedback after your stay.We are very honored to receive such an excellent evaluation of our hotel.We will continue to improve our facilities and services so that you can spend more comfortably in the future.We are looking forward to seeing you again in the future. Sincerely yours,Mitsui Garden Hotel Toyosu Premier

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2023
Response from Mitsui Garden Hotel Toyosu PREMIER on 22 Jun 2023
Thank you for taking time to review our property. We are pleased to hear that you enjoyed your stayWe look forward to having you again, should your travels bring you back to the Toyosu area.Mitsui Garden Hotel Toyosu PREMIERFront Office Manager

10/10 Excellent

Fang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My mobile lost on the taxi,the staff helped me to get it back with patience and prffessional communication ,That was a big surprise for me,Thank you very much!
Stayed 4 nights in Jun 2023
Response from Mitsui Garden Hotel Toyosu PREMIER on 22 Jun 2023
Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay. It was a pleasure to have you as our guest, and we hope to see you again soon.Mitsui Garden Hotel Toyosu PREMIERFront Office Manager

10/10 Excellent

Mahnoor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at Mitsui garden!
Stayed 5 nights in May 2023
Response from Mitsui Garden Hotel Toyosu PREMIER Front Manager on 19 Jun 2023
Dear GuestThank you very much for having stayed with us at Mitsui Garden Hotel Toyosu PREMIER this time and taking the time to share your valuable comment.We are glad that you found our hotel as your acoommdation among a lot of hotel in Tokyo.We look forward to seeing you next your visit.

8/10 Good

Dickson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 6 nights in May 2023
Response from Mitsui Garden Hotel Toyosu Premier Manager on 30 Jun 2023
Thank you for providing us with feedback from your stay. We are glad you enjoyed your stay.We are happy to know you had a pleasant time with us and liked beautiful view.As you can see the view from various directions depending on the room type, we hope you have another opportunity to stay in other room. It was a pleasure to have you as our guest, and we hope to see you again soon.