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Reviews of JR WEST GROUP VIA INN SHINJUKU

3 out of 5
JR WEST GROUP VIA INN SHINJUKU
5-11-16 Shinjuku, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 238 out of 422 reviews" "
Rating 8 - Good. 136 out of 422 reviews" "
Rating 6 - Okay. 32 out of 422 reviews" "
Rating 4 - Poor. 11 out of 422 reviews" "
Rating 2 - Terrible. 5 out of 422 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Davryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, patient with foreign customers. Took the time to give the best service.
Stayed 4 nights in May 2024
Response from VIA INN SHINJUKU Manager on 21 May 2024
Thank you very much for using Via Inn Shinjuku. Thank you again for taking the time out of your busy schedule to post your review.Your words of praise for our staff are very motivating.We look forward to seeing you again.

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Good area to stay in Shinjuku, walking distance to train stations, room is very clean and comfortable bed.
Stayed 2 nights in May 2024
Response from ヴィアイン新宿 くちこみ担当 on 20 May 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.viainn manager

8/10 Good

Jiye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, the transportation is not convenient.
Stayed 2 nights in May 2024
Response from ヴィアイン新宿 くちこみ担当 on 20 May 2024
Thank you very much for staying at our hotel the other day.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.viainn manager

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from VIA INN SHINJUKU Manager on 21 May 2024
Thank you for using Via Inn Shinjuku.Thank you again for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

Anisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good amenities and services. A bit on the quiet side and would require a lot of walking to go into the main city
Stayed 1 night in May 2024
Response from ヴィアイン新宿 くちこみ担当 on 16 May 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We look forward to seeing you soon on your next visit.VIA INN Shinjuku maneger

10/10 Excellent

Mazmu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at this property! Out of all of my hotel stays in Japan, I felt this hotel had the most welcoming staff. Especially the doorman, he helped guide me into the hotel when I was confused if it was the right one and always greeted the guests when coming in and out of the lobby. The room was very clean and comfortable as well. They also have amenities for you outside the elevator on the lobby floor if you forgot anything. This hotel is closer to the local train lines, so I used those to get around more. Didn’t cause any issues. Definitely recommend any travelers visiting Shinjuku to stay here!
Stayed 3 nights in Apr 2024
Response from ヴィアイン新宿 くちこみ担当 on 15 May 2024
This time, thank you for staying at our hotel from some hotels.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.viainn manager

10/10 Excellent

parnuthep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location , clean and the staffs are friendly
Stayed 1 night in May 2024
Response from ヴィアイン新宿 くちこみ担当 on 12 May 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.VIA INN ShinjukuManager

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 6 nights in Apr 2024
Response from ヴィアイン新宿 くちこみ担当 on 11 May 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to promote better service in the future.We sincerely look forward to your next visit.VIAINN SHINJUKU MANEGER

10/10 Excellent

Helen, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from VIA INN SHINJUKU Manager on 21 May 2024
Thank you for using Via Inn Shinjuku.Thank you again for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

Woosung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from VIA INN SHINJUKU Manager on 21 May 2024
Thank you for using Via Inn Shinjuku.Thank you again for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

Lizbeth

Stayed 1 night in Apr 2024
Response from VIA INN SHINJUKU Manager on 21 May 2024
Thank you for using Via Inn Shinjuku.Thank you again for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

shijing

Stayed 1 night in Apr 2024
Response from VIA INN SHINJUKU Manager on 21 May 2024
Thank you for using Via Inn Shinjuku.Thank you again for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a good size and it's fairly quiet at night. Everything is explained in English. Super convenient location near Shinjuku-sanchome station for access to major train lines. Family Mart konbini is just around the corner. Staff are very friendly.
Stayed 5 nights in Feb 2024
Response from Via Inn Shinjuku Manager on 29 Feb 2024
Thank you for using Via Inn Shinjuku. Thank you again for taking the time out of your busy schedule to post your review.We are glad that you enjoyed your stay with us.Your words of praise for our staff are very motivating.If you come to Japan again, please use our hotel.

10/10 Excellent

KA WING

Stayed 2 nights in Dec 2023
Response from VIA INN Shinkjuku on 2 Jan 2024
Dear GuestThak you for your evaluation.We are looking forward to see you soon.Best regards,VIA INN Shinkjuku

2/10 Terrible

Christine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from VIA INN Shinjuku　Manager on 13 Dec 2023
Thank you for taking the time out of your busy schedule to rate us. We apologize that you were not satisfied with your stay. We will strive to improve, so please use our service again if you have a chance.

10/10 Excellent

Sze

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from VIA INN SHINJUKU Manager on 24 Dec 2023
Thank you for using our hotel this time.Thank you for taking the time out of your busy schedule to post your review.

10/10 Excellent

Sze

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from VIA INN Shinjuku on 2 Jan 2024
Dear GuestThak you for your evaluation.We are looking forward to see you soon.Best regards,VIA INN Shinkjuku

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous hotel to stay if you decide to stay in the Shinjuku area. The location is very quiet but only a short 10 minute walk to the station and main Shinjuku area. It’s was nice to be able to get away from that area and not be staying directly in the middle of it. The hotel is also located just across the road from the Golden Gai area. In the immediate area there is plenty of convenience stores and also cafes and restaurants. There is a McDonald a short walk away and also a Dominos pizza almost next door to the hotel. The hotel itself is spotless clean and the staff were very helpful and welcoming. Check in is at 3pm however they are more than happy to store your baggage if you arrive early which I was. The room itself is small but perfect for me as a solo traveller. The bathroom was spotless with a fantastic shower and electric toilet! The bed was comfortable and the room was made up every day. I honestly could not fault this hotel for anything, it was brilliant for my 3 night stay in Shinjuku.
Response from VIA INN Shinjuku　Manager on 10 Dec 2023
Thank you for using Via Inn Shinjuku.We would also like to thank you for taking the time out of your busy schedule to post your review.There are convenience stores and restaurants nearby, and the station is also nearby, so I think there was no inconvenience during your stay.We would be happy if we could help you create good memories during your stay in Shinjuku.looking forward to seeing you coming again.

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from VIA INN Shinjuku　Manager on 12 Nov 2023
Thank you for using our hotel this time.We hope that you were able to spend your time with us even a little more comfortably.If you have chance to come to Japan again, please visit us.

4/10 Poor

Andrew

Liked: Cleanliness, staff & service
Disliked: Room comfort
Photos are better than in person
The photos are much better than the actual I think the APA is actually better. The beds were very hard and the pillows were not very comfortable.
Stayed 3 nights in Nov 2023
Response from VIA INN Shinjuku　Manager on 10 Nov 2023
Dear GuestThank you for using our hotel this time.We apologize for not being able to provide you with a comfortable stay.

8/10 Good

SAKAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay. Close to everything but not too crowded.
Response from VIA INN Shinjuku　Manager on 2 Nov 2023
Thank you for using Via Inn Shinjuku.Thank you very much for your compliments towards our staff.We are glad that you were satisfied with your stay.All of our staff are looking forward to seeing you again.

10/10 Excellent

Wai Man

Stayed 2 nights in Oct 2023
Response from VIA INN Shinjuku　Manager on 4 Nov 2023
Thank you for using our hotel this time.If you have good time, thats make us happy.

8/10 Good

Ngan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from VIA INN Shinjuku　Manager on 4 Nov 2023
Thank you for using our hotel this time.Thank you for taking the time out of your busy schedule to post your evaluation.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from VIA INN Shinjuku on 24 Oct 2023
Thank you for posting your review. All of our staff are looking forward to seeing you again.Via Inn Shinjuku Manager

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here! Loved how close this was to shinjuku-sanchome station (c7 exit) and Shinjuku station - it feels like everything is within your reach. Especially great if you want to do day trips, though the Shinjuku area itself is just packed to the brim with things to check out. Plus, despite the close proximity to a bustling area, the hotel itself is very quiet and safe. Would definitely stay again.
Stayed 11 nights in Oct 2023
Response from Via Inn Shinjuku on 13 Oct 2023
Thank you for staying at Via Inn Shinjuku.We are very happy that you enjoyed your stay at our hotel. We look forward to seeing you again.thank you very much.Via Inn Shinjukumanager

10/10 Excellent

THANH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and service.
Stayed 4 nights in Oct 2023
Response from VIA INN Shinjuku Manager on 23 Oct 2023
Thank you for using our hotel this time.If you have good time with our hotel, thats our plesure!If you have chance to come to Japan, please visit us.

10/10 Excellent

Susanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean very convenient to go anywhere to shop . Staff is friendly and helpful
Stayed 5 nights in Oct 2023
Response from Via Inn Shinjuku Manager on 2 Nov 2023
Thank you for using Via Inn Shinjuku.We are glad that you were satisfied with your stay.All of our staff are looking forward to seeing you again.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for one week in October 2023, as a solo traveler. It was perfect for a single person. The room is small but you have everything that you need. The room was very very quiet and I slept well every night. You’re close to a lot of great tourist things. I would highly recommend.
Stayed 7 nights in Oct 2023
Response from VIA INN SHINJUKU Manager on 8 Oct 2023
Dear FredThank you for using our hotel this time and posthing.If you have good time with our hotel, thats our plesure.Our hotel is close to main part of Shinjuku and subway. So maybe its easy to go anywhere.If you have chance to come to Japan again, please visit us!

8/10 Good

Lakeisha

Stayed 4 nights in Oct 2023
Response from VIA INN Shinjuku　Manager on 4 Nov 2023
Thank youf for using our hotel!And thank you very much for posting!

8/10 Good

Samone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice and clean, neatly tucked away in a back street. Maybe suited for singles or business trips rather than family groups, was very small and quite far from metro station/Shinjuku station
Stayed 4 nights in Sep 2023
Response from VIA INN SHINJUKU Manager on 8 Oct 2023
Dear Mr. Ms. SamoneThank you for posthing!Yes, your right. Our hotel is litttle bit small for family.But if you have good time with our hotel, thats make us happy.If you have chance to come to Japan again, please visit us!VIA INN SHINJUKU Manager

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly farther from JR station than I expected but overall a great place for a quick stay.
Stayed 2 nights in Aug 2023
Response from VIA INN SHINJUKU Manager on 24 Sept 2023
Thank you for your staying with us and evaluation.Looking forward to see you again.Best regards

8/10 Good

Gregorius Agung Dimas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay! It was small but clean. Had everything we needed for our one night in Tokyo. Around a 10minute walk from Shinjuku
Stayed 1 night in Sep 2023
Response from VIA INN SHINJUKU Manager on 24 Sept 2023
Thank you for your staying with us and evaluation.Looking forward to see you again.Best regards.

10/10 Excellent

Rani

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room is small but it's clean, well organized, quiet and close to everything (foods, convenience store, train station, etc).
Stayed 2 nights in Aug 2023
Response from VIA INN Shinjuku on 12 Sept 2023
Thank you for your staying with us and evaluation.We are grad to hear the guest room was confortable and enjoy your stay.Looking forward to see you again.Best regards

8/10 Good

Murad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good; the staff tries to help out but are not able to communicate in English. Overall, well-worth the money.
Stayed 3 nights in Aug 2023
Response from VIA INN Shinjuku on 12 Sept 2023
Thank you for your staying with us and evaluation.We apologize for inconvenience about the communication in English.Looking forward to see you again.Best regards

10/10 Excellent

Wayne

Stayed 9 nights in Jul 2023
Response from Manager on 5 Aug 2023
Thank you for staying in our hotel.I appreciate that you posted your review.We are looking forward to see you coming again. VIA INN SHINJIKU

6/10 Okay

Edmond

Liked: Staff & service
Stayed 4 nights in Jul 2023
Response from VIA INN Shinjuku on 12 Sept 2023
Thank you for your staying with us and evaluation.Looking forward to see you again.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay in Tokyo
It's a nice and clean hotel that is away from the crowded Shinjuku area, with about 5 to 15 mins walk depending on which exit or station you are coming from. Recommended to take a bus if there is one from the area you are coming from, it was much nearer compared to the train station exits! (Bus stop is opposite Nissin Company or at Nissin Company) Place was easy to locate, as it was near to Isetan extended carpark. And there was 1 convenient store just on the left corner. Booked a single pax room, and having heard stories of how small hotel room can be, I was surprise that the room size was very decent, even with my 30 inch luggage fully open, I still can walk around freely and place my purchases on the ground or on the bed. Bed was also bigger than expected. But was slightly hard and pillow was pretty flat and gets hot in the middle of the night. But overall was a nice stay!
Stayed 5 nights in Jun 2023
Response from manager on 19 Jul 2023
Thank you for using Via Inn Shinjuku this time.Thank you again for giving us the highest rating.All the staff are very happy that you were able to spend your time comfortably.We aim to further improve our services, and we will continue to operate the hotel so that our customers can be satisfied in the future.Thank you for posting your review while you are busy.We are looking forward to seeing you again.Via Inn Shinjuku Manager

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a great price. Rooms were "cozy" for our family of 4, but we just needed a clean and comfortable room to sleep and this hotel delivered. Toothbrushes, room slippers and sleeping robes are all included. The optional breakfast is good to start your day, but convenience stores are very close by too with quick food and snack options. A very short walk to the nearest entrance of the local subway stop, and about a 10 minute walk to Shinjuku station with lots to see on the way. Would recommend!
Stayed 6 nights in Jun 2023
Response from ヴィアイン新宿 くちこみ担当 on 22 Apr 2024
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.VIA INN Shinjuku

10/10 Excellent

Renada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They had special pamphlets prepared for foreign travelers. Extremely polite staff who did their best on every interaction. The rooms were clean and well stocked with necessities travelers may forget. Though the room was small it made good use of its space. The one down side was the lack of outlets I would recommend bringing a power strip if traveling with another individual.
Stayed 5 nights in Jun 2023
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.VIAINN ShinjukuManager

8/10 Good

Indah

Liked: Cleanliness, staff & service, property conditions & facilities
Pleased that there was an option of women only floor. Laundry/dryer machine worked properly. Although there’s a bit distance to nearby station, the location is quite okay if you don’t have big luggage.
Stayed 3 nights in Jun 2023
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.VIAINN ShinjukuManager

10/10 Excellent

Winson King Yiu, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Room is bigger than expected. Staff is nice. Facility is clean. Will stay again if back.
Stayed 2 nights in Jun 2023
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.I am very pleased that you have liked us.I am happy if you can use the hotel again.VIAINN ShinjukuManager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to start your Tokyo adventure. Close tk golden Gai, but easily accessible to the other nightlife options. Staff are amazing and the rooms were so clean.
Stayed 3 nights in Jun 2023
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.VIAINN ShinjukuManager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great location and good service from staff
Great location, near good restaurants and nightlife. Helpful staff. I would have liked if a breakfast voucher had been offered or mentioned when I checked in, to avoid confusion in the morning. A small but well arranged and comfortable room. The breakfast was delicious.
Stayed 2 nights in May 2023

10/10 Excellent

Samael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 7 nights in May 2023
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.VIAINN ShinjukuManager

10/10 Excellent

AnnaMarie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best little hotel! The breakfast was outstanding, staff was friendly, and it was close to everything and in a great location.
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for using our hotel.Thank you for evaluating us a lot.We will continue to promote better service in the future.We sincerely look forward to your next visit.VIAINN ShinjukuManager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great area in Shinjuku. Not too far from train stations and central to Tokyo, Shibuya and Akihabara!
Stayed 5 nights in May 2023
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.VIAINN ShinjukuManager

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel, very near metro. Friendly staff. Very quiet and peaceful, good bed and shower.
Stayed 6 nights in Apr 2023

8/10 Good

ROBERT, SLOUGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quiet, friendly staff, good room, breakfast fine.
Stayed 4 nights in Apr 2023
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel the other day. In addition, thank you for your gratitude and appreciate this time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.VIAINN ShinjukuManager

8/10 Good

Wai Kwan

Stayed 6 nights in Apr 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and perfect location.
Stayed 5 nights in Apr 2023
Response from ヴィアイン新宿 くちこみ担当 on 23 Apr 2024
Thank you very much for staying at our hotel.We aim to become a service that gives you excitement and satisfaction even when you come next time, we will best service forward daily.We will be waiting for your continued use.VIAINN ShinjukuManager