It was our first time staying at this hotel in Tokyo, and the staff were very helpful both during and before our stay, recommending a great car service for our transfer from Haneda airport. When the service wasn't available on our way out to the airport, the reception staff called a taxi for us quickly upon our request. Check-in was an easy process and our room was spacious, clean, and had all amenities expected (toiletries, hair dryer, safe, etc.). Would recommend to those looking for a convenient location with many dining and shopping options nearby. Easy access to other areas either by cab or public transportation, with the nearest subway station we used an approximately 5 minute walk away.