Gracias por haberte hospedado con nosotros y que hayas tenido una experiencia. Esperamos verte de nuevo.

Hola Jose. Muchas gracias por haberte hospedado con nosotros. Te esperamos de nuevo!

Hola James. Quisiéramos nos dieras tus opiniones para mejorar el servicio o el detalle que no fue de tu agrado. Agradecemos tus comentarios.

Hola Patricia. Estamos trabajando duro en difrentes areas y tambien en nuestros servicio. Gracias por su comentario. Esperamos nos visite de nuevo.

Hola Eddie. Muchas gracias por visitarnos y los esperamos pronto!

Hola Juan. Esperamos su estancia haya sido plancentera. Los esperamos de nuevo!

Hola Yvonne. Los esperamos para su proxima visita. Muchas gracias!!!

Estamido Borggie. Gracias por sus comentarios los cuales nos ayudara a mejorar el aspecto del hotel como seguir mejorando en nustros servicios al cliente.

Dear JesseThank you for taking the time to share with us your experience during your stay, we understand your discomfort and maybe we didn't explain correctly the reason why you were charged.As we are sure you already know, in any hotel in México and especially in the United States, when an item in the room is damaged by the guest, it generates an additional charge. While it is true that at the departure of all our guests, we wash all the linens and perform a general cleaning process, items such as towels once stained we can not use them for another guest, as it would give the impression of not being clean and that is why they should be discharged and that is why we charge that extra charge.As for the signature, it is important that your signature, especially that of an extra charge, corresponds to that of your registration and your ID, because this way, we have the certainty that you were informed of the charge and it was not just done, and it is a regular process at the front desk for all our guests and clients.We also appreciate your understanding of our policies, which we have to offer the best and most transparent service.We hope to have the pleasure to welcome you again in the future, have a great day and thank you for choosing Hotel Castillos del Mar.Sincerely

Hello Gabriella. We are working on several of the areas of the hotel in which the neo colonial rooms like the one you booked will have a significant change soon. We appreciate your stay with us.

Hola querido Ruben. Apreciamos tus observaciones los cuales no haran mejorar nuetras instalaciones. Agrademos igual, tu buen comentario.

Hi Herman. We appreciate your comments and we will surely work on the issue to provide better comfort and privacy to our guests.

Thanks for your comments Leonardo. We hope to see you again!

Hi Adam. We regret that your reservation was not processed in the hotel's internal system, however we would like the opportunity to make it up to you and provide you with distinguished service.

Hola estimado Gaston. Esperamos haya tenido una buena experiencia.

Adriana, agradecemos su estancia con nosotros. La vemos pronto!

Hola Mario. Agradecemos su cometario para mejorar nuestra calidad de servicio. Esperamos que en su proxima visita, pueda disfrutar del nuevo menu que en corto tiempo estaremos presentando.

Hi dear John, thank you. We are improving our services for the comfort of our guests.

Hola Laura, gracias por tu preferencia. Estamos trabajando duro para mejor la experiencia de nuestros huéspedes.

Hola Erik. Nos da gusto que le haya gustado la locacion la cual tiene muy bonita vista. Gracias por su comentario.

Hola Liliana. Gracias por tu feedback. Estamos trabajando en nuevo menu que seguramente sera de tu agrado en tu proxima visita.

Buenas noches querido Rafael. Gracias por habernos elegido y gracias por la retro alimentación. Lamentamos no haber podido solucionar el problema en el momento pero sin duda trabajaremos para mejorar este aspecto esperando en el futuro tener nueva mente la oportunidad de recibirles.

Gracias Richard por compartir tu comentario.

Hola Gredis. Agradecemos su comentario tanto quedamos a sus ordenes.

Querido Diego, agradecemos su preferencia y nos alegra saber que tuvo una bonita experiencia. Lo esperamos de nuevo!

Greetings, we appreciate your comment and preference.

Gracias por su preferncia!

Greetings! We appreciate your comment, it is very important for us to continue improving, we hope to have you soon.

¡Saludos! Agradecemos tu comentario, es muy importante para nosotros seguir mejorando, esperamos contar contigo pronto.

Saludos!!Lamentamos que su experiencia no haya sido la mejor, agradeceríamos saber exactamente que le disgusto para seguir mejorando.

Hola mi estimada Joseline. Agradecemos haber sido elegidos en tu estancia en Rosarito. Lamentamos saber que no disfrutaste del todo tu estancia, nos gustaria saber más al respecto, y así poder trabajar en el y que tu próxima visita sea totalmente placentera.

GREETINGS !We are sorry for what happened, we appreciate your comment, it is important to us.

saludos!le agradecemos su tiempo al calificarnos como hotel es muy importante para nosotros

saludos !agradecemos el tipo de calificarnos como hotel, es muy impórtate para nosotros para seguir mejorado esperamos tenerlos devuelta

Greetings! We appreciate your comment, it is very important for us to continue improving, we hope to have you soon.

greetings! We appreciate your comment, it is very important to us, we hope to have you back on another occasion.

saludos cordiales!agradecemos su comentario, esperamos tenerlos de vuelta nuevamente

Thank you for share your oppinion whit us. Lets try to manage a better budget.

Lamentamos que su experiencia no haya sido la mejor, agradeceríamos saber exactamente que le disgusto.

Greetings ! Thank you for your comment, we hope to have you again next time.

greetings ! Thank you for your comment, we hope to have you back again next time.

greetings!Thank you for your comment, it is very important to us.

greetings!We receive your comment and appreciate that you request it through the platform

We receive your comment and appreciate requesting an assignment through the page

Thank you very much for your comment, we will work on it for a future stay.

Greetings Thank you very much for your comment, it is very important for us to improve as a hotel.

greetingsThank you very much for your comment, it is very important for us to improve as a hotel.

We appreciate your comment, it is very important to us, we are glad that you could enjoy your stay, we look forward to seeing you again.

Greetings! We appreciate your comments and apologize for the inconvenience caused. We will gladly work on your comments and improve our service for your next visit. We remain at your service for any questions or comments.