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Reviews of Rodeway Inn & Suites Thousand Palms - Rancho Mirage

2 out of 5
Rodeway Inn & Suites Thousand Palms - Rancho Mirage
72215 Varner Rd, Building A, Thousand Palms, CA

Reviews

7.0

Good

Rating 10 - Excellent. 206 out of 650 reviews" "
Rating 8 - Good. 178 out of 650 reviews" "
Rating 6 - Okay. 98 out of 650 reviews" "
Rating 4 - Poor. 66 out of 650 reviews" "
Rating 2 - Terrible. 102 out of 650 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Antonio

Y
Stayed 1 night in May 2024

8/10 Good

Karin

Travelled with group
Liked: Cleanliness, staff & service
...
Stayed 1 night in May 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very pleasant. No complaints at all. It was quiet, and I felt safe.
Stayed 1 night in May 2024

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good! Would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Sung Sil

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were assigned was not even cleaned. Bed sheets were not made, etc. The heater fan was so noisy that bothered to sleep. Maybe it's too old.
Stayed 1 night in Mar 2024

8/10 Good

Justo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Melina

Stayed 1 night in Mar 2024

8/10 Good

rene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, parking, close to freeway
Stayed 2 nights in Mar 2024

2/10 Terrible

Maureen

Disliked: Property conditions & facilities
Property shabby. It took me 24 hours begging for hair dryer. Kept getting excuses. Finally, I was given a hair dryer. Some of the lighting in room broken and not working Bathtub needs glazing..chipped and stained. Poor insulation from upstairs unit so their loud footsteps kept me away a lot. Would not recommend this property to anyone until it gets necessary upgrade.
Stayed 2 nights in Mar 2024

8/10 Good

Catarina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was very good for a good place to spend the night. The door and the window are noise blocking as we could not hear the cars on the road.
Stayed 1 night in Mar 2024
Response from Ana on 19 Mar 2024
Thank you for your positive feedback on your most recent stay at Rodeway Inn in Thousand Palms. We appreciate the positive reviews.Please visit us again soon!

4/10 Poor

lorraine

Travelled with family
Disliked: Amenities
Hair still on the bathroom floor very uncomfortable beds on a Saturday after fees I paid almost $200 for a really crappy hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Ana on 19 Mar 2024
Thank you for your positive review on your most recent stay with us at Rodeway Inn in Thousand Palms. We sincerely appreciate and value your feedback!Please visit us again soon!

4/10 Poor

raouf

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Orlando, SNOHOMISH

Stayed 1 night in Feb 2024

4/10 Poor

James

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Poor quality of towels, Kleenex hangers , etc. Very sparse looking room
Stayed 1 night in Mar 2024

6/10 Okay

jocelyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had another nice stay at Rodeway Inn & Suites in Thousand Palms - Rancho Mirage.
Stayed 1 night in Mar 2024
Response from Ana on 19 Mar 2024
. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 Excellent

Raymond, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal for my family. It was convenient to go to different parts of the Choealla valley. The room was clean and spacious. The staff was friendly and helpful.
Stayed 7 nights in Mar 2024
Response from Ana on 19 Mar 2024
It is always a pleasure to receive positive feedback. Please visit us again soon!

4/10 Poor

Lilli Ann

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient to Palm Spring. Next to a Truck Stop and noisy highway. Bath towels were so thin...like what you wash the car with. Room size was great. I think since we booked with Expedia they put us back by the highway
Stayed 2 nights in Feb 2024

4/10 Poor

Jasmine

Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
rooms were clean, bed and pillows are super comfortable! the best part was interacting with ana at the front desk during check-in.the second best part was interacting with devon during checkout.they are definitely an asset to their organization!! thanks to you both 😁
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town to see a show at a nearby casino. The price was right and it was a short, easy drive to our destination. All the employees were very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Caitlyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay here. The staff was very nice and accommodating. Everything was clean. It’s a simple place, but great if you’re looking for a cheaper stay for a few nights.
Stayed 2 nights in Feb 2024
Response from Ana on 23 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Thousand Palms - Rancho Mirage. We sincerely appreciate and value your feedback!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

6/10 Okay

Charlene

Travelled with family and small children
Liked: Staff & service
The floors in our room were absolutely filthy. Otherwise, the property served its purpose!
Stayed 2 nights in Feb 2024
Response from Ana on 23 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the floors being dirty as stated. We would have liked to have been informed immediately therefore we could have made it better on your visit. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Candice

Travelled with family
Liked: Cleanliness
I wish there was a blow dryer in the room. The morning staff was rude when we checked out. I burned my hand with the coffee and he was only concerned that I spilled the coffee and could care less that I burned my hand.
Stayed 1 night in Feb 2024
Response from Ana on 23 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Thousand Palms - Rancho Mirage. Blow dryers are available upon request in the lobby with our front desk staff. We hope for an opportunity to host you in the near future.

2/10 Terrible

Marissa, Pacoima

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting, Dirty rooms and when I checked out and told the worker, he replied,”oh I think you were expecting a 5 star hotel”. I definitely know I get what I pay for but I do not like finding clumps of hair on the floor, the bed, and in the shower…
Stayed 1 night in Feb 2024
Response from Ana on 23 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of our rooms. We would have liked to be informed of these imperfections during your stay so we could have had the opportunity to make things right!We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to get to the freeway and other areas we visited. Reasonable price and the room was clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Safe, clean, and affordable
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Well it's basically just basic accommodations nothing special just to bed to sleep in that's about it
Stayed 1 night in Feb 2024

4/10 Poor

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
VERY basic motel. No carpet on laminate flooring, nothing on the walls. Little furniture or lighting, basic towels. Next to the worst place we've stayed in. But it was clean, so I gave it 2 stars; o/w it would be a 1 star. It was worse than we expected and we'd never stay there again and would not recommend it unless your decision was financial.
Stayed 1 night in Feb 2024

10/10 Excellent

Brendi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was really assessable. The drive around to our room was effortless
Stayed 2 nights in Feb 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Norleen

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is great. Lobby was very clean and front desk associate was super nice. Unfortunately, the room left a lot to be desired. I understand it is a budget hotel, but there is no excuse for them not keeping up with the bathroom - more specifically, the shower. Room was specious, but the bathroom needs some attention.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok but could be cleaner
Stayed 2 nights in Feb 2024

2/10 Terrible

Lori

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Think twice if you are not a early riser.
Check in not so good i got two room when checked in he stated one i had to pull ip all the emails it was a mess. But check out is 11 at 930 cleaning man knocking at our doors and daughters woke us up and our two babys. Very upsetting it sucked asking when we were going to leave.
Stayed 1 night in Feb 2024

6/10 Okay

jose

Disliked: Property conditions & facilities
Room was clean and you get for what you paid for, only thing that suck, their pool was close and they never said anything about it
Stayed 1 night in Feb 2024

8/10 Good

Sebastian

Stayed 2 nights in Feb 2024

8/10 Good

thomas

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Mountain view
Stayed 1 night in Feb 2024

2/10 Terrible

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marcos

Stayed 1 night in Feb 2024

6/10 Okay

Lakana, Banning

Business traveller
Liked: Cleanliness, staff & service
Great front desk, housekeeper and the maintenance crews. The bath towel is quite small (28 X 18). I will bring my own next stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024

8/10 Good

Kathleen, SIMI VALLEY

Travelled with partner
Stayed 1 night in Jan 2024

4/10 Poor

Maged

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was very uncomfortable, only one pillow and when we called for more. There was non available. Room was very hot.
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024