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Reviews of Hacienda Labor de Rivera Hotel Boutique

3.5 out of 5
Hacienda Labor de Rivera Hotel Boutique
Extramuros 113-1, Teuchitlan, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 117 reviews" "
Rating 8 - Good. 30 out of 117 reviews" "
Rating 6 - Okay. 14 out of 117 reviews" "
Rating 4 - Poor. 3 out of 117 reviews" "
Rating 2 - Terrible. 3 out of 117 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Karin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Property is stunning and the rooms are gorgeous, beautifully decorated & very spacious. The food is good but the menu is limited, great assortment of drinks. My only complaint is the activities, the pool table requires work, the cues are not great & no chalk. They have a beautiful little lake for kayaking but only 1 broken paddle. They have horses and 2 cute little ducks (Adam & Eve) on the property that are very friendly so it would be worth having a coffee or a glass of wine by the lake just to spend time with the begging ducks. If they change a few of these small details I would give a 5 Star Rating
Stayed 1 night in Jul 2023

10/10 Excellent

CHRISTIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience, peaceful, quiet, family friendly!. Service was excellent. Needed more dinning options.
Stayed 1 night in Jun 2023

6/10 Okay

Patricio

Stayed 2 nights in May 2023

10/10 Excellent

Rene

Stayed 1 night in Feb 2023
Response from Gerencia on 14 Feb 2023
Fue un gusto tenerlos en casa y tener la oportunidad de brindarles un momento muy especial, estamos complacidos de recibirlos, nos encantará tenerlos de regreso.¡Feliz día del Amor & la Amistad!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent highly recommend to have a relax time with family
Stayed 1 night in Sep 2022
Response from Hacienda Labor de Rivera on 23 Sept 2022
Dear Sandra,Thank you for your message, we hope you visit us soon, it is a pleasure to assist you.

10/10 Excellent

Rut Noemí Sánchez

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
It's a beautiful real "Hacienda." The gardens are so nice. You can also ride a horse, go paddling in the litle lake, look at the stars while eating marshmallows next to the fire; get a great massage or go to town for a dleicious ice cream. The bedrooms are cozy but with a lot of space, and very clean. And you can really appreciate the pass of time over the place, since 1910's. Very kind staff. And they are petfriendly, I took my furry girl with me. No problem at all, and she loves it. Only, I wish it had a pool.
Stayed 1 night in Apr 2022
Response from Astrid Luna / Sales coordination on 25 Jul 2022
Dear Rut, Thanks for your coments, We hope to see you soon. It's a pleasure to have in the Hacienda La Labor de Rivera

10/10 Excellent

Victor, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect get away!
Stayed 3 nights in Feb 2022
Response from Gerencia General on 24 Feb 2022
Buenos días, Gracias por sus comentarios , esperamos volver a tenerle pronto.

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, out of the way property with expansive grounds. The feel of the old with new amenities, like staying at a real hacienda from the 17th century.
Stayed 2 nights in Feb 2022
Response from Gerencia General on 10 Feb 2022
Good morning, Natalie. We are pleased that your stay had been very pleasant, we hope to have you again soon

10/10 Excellent

Luis Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, to be relaxed or in a romantic moment, and the staff service is very special and kind, We just love it
Stayed 1 night in Dec 2021
Response from Gerencia General on 11 Dec 2021
Thank you! Best regards.

10/10 Excellent

Alejandra, Tegucigalpa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In emergency would have air conditioner!
Stayed 2 nights in Oct 2021
Response from Gerencia General on 5 Oct 2021
Buenas tardes, Gracias Alejandra por tu calificación, esperamos volver a verte pronto, y claro que tomaremos en cuenta lo del aire acondicionado Saludos Cordiales

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place, loved the horses
Stayed 2 nights in Oct 2021
Response from Gerencia General on 4 Oct 2021
Muchas gracias por su visita, que bueno que disfruto su estancia esperamos verle pronto.

10/10 Excellent

Aref

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is beautiful, the decorations, the gardens, the small lake or pond. Also, all the employees are very courteous and friendly, especially a lady named Rocio, that works cleaning the rooms. The only thing that could be improved is the service in the restaurant, sometimes they leave clients unattended or take too much time to satisfy a small request.
Stayed 2 nights in Sep 2021
Response from Gerencia General on 22 Sept 2021
Estimado Huésped, Agradecemos su preferencia y por supuesto el valioso tiempo dedicado a ofrecernos sus comentarios, mismos que han sido compartidos con el equipo de Hotel Hacienda Labor de Rivera y que nos son de gran utilidad para corregir cualquier situación que no nos lleve a alcanzar la entera satisfacción en su estancia. Deseamos nos de la oportunidad de recibirle nuevamente y brindar a usted una nueva y grata experiencia en nuestras instalaciones y con nuestros servicios,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guachmontondes
Delightful 16th century hacienda w/ very nice and attentive staff. Very interesting ruins close by.
Stayed 2 nights in Nov 2020
Response from Gerencia on 24 Nov 2020
¡Thank you!

10/10 Excellent

Leonard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising history tour of a Hacienda.
It was an excellent experience and we had the good fortune to have a tour by Eduardo, who is also the chef, which gave us insight on the history of the hacienda. Food was excellent and we were able to eat on the terrace overlooking the central garden. All of the staff were attentive, rooms clean and a very comfortable bed. We would certainly visit again
Stayed 1 night in Nov 2020
Response from Gerencia on 6 Nov 2020
Thank you! Best regards.

6/10 Okay

Jose A

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Boutique no tan Boutique
El servicio, es malo, la mitad del menú del restaurante no etaba disponible, el café Nexpress en la habitación, tampoco, en el bar no había nadie que nos atendiera, no tienen un espacio bien iluminado, acogible donde pasar la tarde,
Stayed 1 night in Dec 2019
Response from Gerencia General on 7 Sept 2021
Buenos días, Lamentamos escuchar esto, somos una nueva admiración esperamos verte pronto.

10/10 Excellent

LaDonna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very delightful find
Very historical...400 year’s history with several employees being 5’th and 6’th generation on the working hacienda. Horse stables, beautiful horses. Food was great. It is a set back in time..go to relax,enjoy the setting and savor the setting. Beds were very comfortable Internet orkedvgreat, as did my cell phone in spite of the seclusion and mountains
Stayed 2 nights in Dec 2019
Response from Hacienda Labor on 17 Dec 2019
Nos complace saber que disfruto su estancia, en nombre de todo el equipo le agradecemos su preferencia y esperamos regrese pronto.

2/10 Terrible

JC, Texas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under staffed. The horse stables and garden area were in very poor conditions. The toilet in our suit did not work. Food was ok not as described on the menu. The property overall needs a lot of work. I would not stay here again.
Stayed 1 night in Sep 2019
Response from Gerencia General on 7 Sept 2021
Buenos días, Lamentamos escuchar esto, somos una nueva admiración esperamos verte pronto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Adriana on 30 Apr 2019
buen día!! espero haya pasado una linda estancia en el hotel. esperamos su visita pronto.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous place! So relaxing, peaceful. Defenitly going back!
Stayed 1 night in Mar 2019
Response from Adriana on 29 Mar 2019
Thank you for taking the time to send us a message. It´s very nice to know that you loved Hacienda Labor de Rivera. We hope your visit son Nice regards!

8/10 Good

A, El paso

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience but could improve directions to go into the hacienda in signage and road conditions. I would be back
Stayed 1 night in Oct 2018
Response from Gerencia General on 7 Sept 2021
Buenos días, Lamentamos escuchar esto, somos una nueva admiración esperamos verte pronto.

10/10 Excellent

Ana

Beautiful place, friendly staff
The location is beautiful, the food is very good and the staff is really nice. We stayed at the hacienda because a couple of friends got married there and we had a blast! It is important to take into consideration that the hotel is quite isolated and moving around can be difficult because there is no uber and cabs are scarce. The ideal option is to rent a car. Also, pack mosquito repellent!
Stayed 1 night in Aug 2018
Response from Yelia Colín on 21 Aug 2018
Dear Ms. Ana, We thank you very much for writing us your comments and opinions, for us it is very valuable because it allows us to know what we need to improve and what we are able to satisfy. We are very grateful to have had the opportunity to serve you and hope to have your visit again. Best regards.

8/10 Good

Liz, Santa Clarita CA

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the setting and environment. I wish they could have air conditioning or fans in the room. Also a laundry room for guest will be ideal. Chapel was closed when I tried to visit. Overall I liked my stay.
Stayed 2 nights in Jul 2018
Response from Yelia Colín on 6 Aug 2018
Dear Ms. Liz We thank you very much for writing us your comments and opinions, for us it is very valuable because it allows us to know what we need to improve and what we are able to satisfy. We are very grateful to have had the opportunity to serve you and hope to have your visit again. Best regards.

2/10 Terrible

Mariano, Colorado - USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience that I have in a hotel in my 25 years traveling around the world. My plan was to spend 200 USD a night to have tranquility and peace for a weekend but what I got was the worst nightmare. Right next to my room a group of 15-20 teenagers screaming and shouting all night. Call the Lobby 3 times (midnight, 130 and 230 am) but NOTHING happened. The day after I went to claim my money back but the manager told me that he couldn't do that BLAMING expedia and not taking responsibility. When I follow up with Expedia this case, he tried to "negotiate" a discount instead of the FULL REFUND that he accepted (in person) that I deserved. I WILL NEVER RETURN TO THIS PLACE and I hope you reader either.
Stayed 1 night in Jun 2018
Response from Yelia Colín on 6 Aug 2018
Dear Mr. Mariano We thank you very much for writing us your comments and opinions, for us it is very valuable because it allows us to know what we need to improve and what we weren´t able to satisfy or provide. We are deeply sorry for all the inconveniences caused. Best regards.

4/10 Poor

Verified traveller

Disliked: Room comfort
Stayed 1 night in Jun 2018
Response from Yelia Colín on 6 Aug 2018
We are very grateful to have had the opportunity to serve you and hope to have your visit again and be able to improve your experience. Best regards.

10/10 Excellent

Laura, Yucaipa California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh my God. I whished I could have stayed longer. This place is beautiful. It’s kept at pristine state. Staff is great, very accommodating , made us feel right at home. It’s not for the trill seekers, it’s for those who enjoy nature, and the beautiful architecture and history of the place.
Stayed 1 night in May 2018
Response from Eva García on 12 Jun 2018
Hi Laura, Thank you for your comments, we are grateful that you will enjoy the experience of being with us. We wait for you soon back!!

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Gerencia on 11 Apr 2018
Un gusto recibirlos, los esperamos pronto de regreso.

10/10 Excellent

Mayra, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to unwind...
The staff at Hacienda Labor de Rivera were amazing. We had dinner and breakfast at their restaurant and the food was delicious. The WiFi was a bit slow, but that allowed us to accomplish our goal of disconnecting On our vacation. 6 of my family members went horseback riding and loved the experience. They felt that their guide was very patient. We woke up early to see the sunrise and it was truly breathtaking. We will definitely be coming back and staying for a longer period of time.
Stayed 1 night in Dec 2017
Response from Gerencia on 6 Feb 2018
We will be happy to have them back. The photos are fantastic. Best regards.

8/10 Good

NoHabloEspanol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
We have been so impressed with the staff. We stayed here to attend a wedding in Tala - a town 20 minutes away. The hacienda arranged for the taxi back at 2am, then had a staff memeber here to greet us and take us to our rooms. We are not fluent in Spanish and the staff went above and beyond to communicate with us. The horse ride gave us a chance to really enjoy the countryside and take in the beauty of the mountains and the volcano. A wonderful, unique experience.
Stayed 3 nights in Jul 2017
Response from Sercivio al Cliente Hacienda Labor de Rivera on 30 Jul 2017
Dear guest, Thank you for taking the time to review your stay with us. The comments of our guests are very important, as they allow us to continue improving our services. We are very pleased to know that our facilities and staff made your stay pleasant. We're looking forward to having you again as a guest in our hotel. Have a wonderful day! Regards!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service/hotel with unwelcome flies
we booked one night to meet friends for a birdwatching day in the near Sierra del Aguila. The Hacienda is beautifu. The Room was clean and spacious with very comfortable beds. The restaurant offered delicious food. The one thing we did not like were the FLIES! They were everywhere, including the restaurant. We assumed the horses on the property were the cause for the flies...., but hated having them join us for dinner. Service was outstanding. At check-in, we asked if we could have breakfast early in the morning before we went birding at 7am. The staff remembered our request and had delicious coffe and fruit and yogurt ready for us at 6:45 am. Considering that the regular breakfast time started at 9:00 am, we were pleased and appreciative to say the least!
Dear guest, Thank you for taking the time to review your stay with us. The comments of our guests are very important, as they allow us to continue improving our services. We are very pleased to know that our facilities and staff made your stay pleasant. We're looking forward to having you again as a guest in our hotel. Have a wonderful day! Regards!

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Truly a unique hotel in a beautiful setting. Dates back to the 16th century. It retains a lot of it's original structure - the rooms are very modern, well apportioned and very comfortable. Staff are extremely friendly and engaging and we enjoyed both meals we had there. Our only regret was not having more time.
Response from General Manager on 15 Mar 2017
Dear Peter. we appreciate your comments about our hotel. We are very happy to know that you have enjoyed your stay with us. It makes us proud that we can satisy the needs of our customers in the best way we can. We hope to see you soon! Regards! Hacienda Labor de Rivera Hotel Boutique

10/10 Excellent

MJ, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hacienda, loved it!
The place is absolutely gorgeous! The architecture is great and the people are super nice and helpful. My only complaints are that there is no AC ( but it's to be expected) and no pool (which I knew before I booked it). They have really awesome stables and plenty of horses. The spa is small but the service was great, we had a couples massage and felt amazing afterwards!
Response from Servicio al Cliente Hacienda Labor de Rivera on 15 Mar 2017
Dear guest. We appreciate your comments about our hotel and thank you for sharing these wonderful pictures. We are very happy to know that our staff made your stay pleasant. We will take into consideration your suggestions and offer you a better stay in the future. Have a good day! Regards!

6/10 Okay

Miguel, Monterrey

Disliked: Property conditions & facilities, room comfort
Ok,
Very noise A/C, no privacy in our room, we could here the next room people talking and coughing. Our room was very far from the beach. .
Response from Servicio al Cliente Hacienda Labor de Rivera on 15 Mar 2017
Dear Miguel, Thank you for your honest opinion. I'm sorry to know that you were not satisfied with our team's competition. We will take into consideration your observations to improve our service and offer you a better stay in the future. Have a wonderful day, Regards!

10/10 Excellent

DB, Greater New York Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful oasis
The hacienda is really one of a kind. It is just beautiful and the staff was really friendly. The food was great and can compete with other high-end restaurants. Carlos - the GM- gave me a tour of the grounds and explained the history of the hotel. I would definitely come back again.
Response from Servicio al Cliente Hacienda Labor de Rivera on 15 Mar 2017
Dear guest. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay pleasant. We hope to see you soon, have a wonderful day! Regards.

10/10 Excellent

Lily, Compton, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Mexican Hacienda
greatest experience i've had in a while. from beginning to end :-) Excellent and wonderful staff. Friendly, helpful name it, it was A GREAT Hacienda to stay with my daughter, 2 sisters and niece.
Response from Servicio al Cliente Hacienda Labor de Rivera on 13 Oct 2016
Dear Lily, Thanks for writing about your experience. We are glad to know you had an excellent time and that you were able to go to Guachimontones. We have incorporated other activities on site for you and your family such as kayak in a private lake or have a lovely marshmallow night. Based on availability you can book other activities such as horse ridding, and tequila tasting. Have a wonderful day and hope to see you soon!

10/10 Excellent

Bev, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
facilities
This is a beautiful hotel and its furnishings are spectacular. the staff coluld not be more helpful.
Response from Servicio al Cliente Hacienda Labor de Rivera on 13 Oct 2016
Dear client, Thank you for your observations. We have taken close attention and have listed our location on Google Maps since then. We hope to see you soon and that you have an excellent day. Regards!

6/10 Okay

Pedro

Stayed 1 night in Apr 2024
Response from Gerencia on 26 Apr 2024
Estimado Sr. López:Es un gusto saludarlo, hemos recibido la calificación que ha otorgado, nos encantaría saber más a detalle que pudiéramos cambiar.Le agradecemos de antemano que nos pueda compartir su retroalimentación.Seguimos a sus órdenes.

10/10 Excellent

mario

Travelled with partner
Liked: Cleanliness
Nos fue muy bien, lugar muy mexicano, con historia, bonitas instalaciones, atención del personal amable y cordial, atentos a tus comentarios e inclusive peticione; la comida muy buena, fuimos de aniversario de boda, y muy recomendable para relajarte entre naturaleza y tradición
Stayed 1 night in Jan 2024
Response from Claudia Carrillo on 13 Feb 2024
Hola Mario Encantados de que hayas disfrutado la experiencia y la magia de la hacienda. esperamos volver a verte pronto. Saludos cordiales

10/10 Excellent

christian

Stayed 1 night in Jan 2024
Response from Claudia Carrillo on 13 Feb 2024
Hola Christian, Gracias por tu calificación, esperamos volver a verte pronto.Saludos Cordiales

10/10 Excellent

ANGELA ISABEL

Lugar recomendado
Todo excelente, lugar cómodo para relajarse y despejarse de la ciudad
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Deben de arreglar calle principal y más alumbrado
Stayed 3 nights in Oct 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo fin de semana
Hermosa hacienda, personal muy amable, desayuno rico y suficiente, recibimos un upgrade y una habitación más cómoda y amplia. Muy amable Daniel y todo el personal Quizá tener un spa mejoraría enormemente la estancia
Stayed 1 night in Sep 2023

10/10 Excellent

Vania Carolina

Stayed 1 night in Jun 2023

10/10 Excellent

Alejandra

Stayed 1 night in May 2023

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una propiedad muy hermosa, llena de historia y arte a donde quiera q
Stayed 2 nights in Apr 2023

10/10 Excellent

Fernando

Stayed 1 night in Aug 2022
Response from Hacienda Labor de Rivera on 8 Aug 2022
Estimado Fernando, gracias por sus comentarios y su estancia con nosotros, esperamos vuelva pronto, será un gusto atenderle.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
✅
Stayed 1 night in May 2022

6/10 Okay

Jorge

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Bonitas habitaciones, tienen mucho potencial para mejor los alimentos, bebidas y actividades. Seria muy lindo detalle recorrer las instalaciones con los clientes al checkin y explicar horarios y servicios disponibles.
Stayed 1 night in Apr 2022

8/10 Good

Miriam

Travelled with family
Stayed 3 nights in Apr 2022

8/10 Good

Terri

Travelled with group
Liked: Cleanliness, staff & service
It was very peaceful.
Stayed 1 night in Mar 2022
Response from Gilberto on 31 Mar 2022
thank u!! Mister Potts

10/10 Excellent

Maria Victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar mágico y lleno de detalles que brinda paz y descanso
Stayed 1 night in Mar 2022
Response from Gerencia General on 7 Mar 2022
buenos días, Maria Es un placer que tu estancia haya sido placentera esperamos verte pronto Saludos cordiales