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Reviews of Civera Hotel

3 out of 5
Civera Hotel
Avenida Sagunto 37, Teruel, Teruel

Reviews

9.0

Wonderful

Rating 10 - Excellent. 112 out of 182 reviews" "
Rating 8 - Good. 54 out of 182 reviews" "
Rating 6 - Okay. 9 out of 182 reviews" "
Rating 4 - Poor. 4 out of 182 reviews" "
Rating 2 - Terrible. 3 out of 182 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Norma A., Customer Service on 9 Jan 2024
Estimada huésped, Muchas gracias por su valoración. Atentamente, Norma A., Customer Service

10/10 Excellent

shudan, dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay with Civera Hotel! Great location to visiting Teruel old town, especially if you’re coming with car which you could have difficulty parking in old town hotel. Breakfast included in our booking, it was buffet style with excellent food selection. Stuff was helpful and friendly, we were very pleased with our stay!
Stayed 2 nights in Dec 2023
Response from Cynthia B. Customer Service on 15 Dec 2023
Dear Shudan,Thank you for the great review! We're pleased to have met your expectations. Your satisfaction is our motivation, and we hope to have the pleasure of hosting you in the future.Warm regards, Cynthia B. Customer Service

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position, easy to walk into centre. Welcoming on arrival.
Stayed 2 nights in Oct 2022

4/10 Poor

J D

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

John

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Chien Jieh

Stayed 1 night in Sep 2022

8/10 Good

Iestyn

Stayed 1 night in Aug 2022

10/10 Excellent

Mikaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families with children
This was an excellent option for our family of 5 given the two connected rooms. We had a great stay and would recommend it to others.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good 😊 for some, but not for us 🙁
Impressive hotel with a modern clean room, with excellent facilities for anyone with mobility problems (room number 105). Unfortunately the bed was very uncomfortable for both of us, very solid piece of foam and we didn’t sleep well at all. The parking was quoted as being on site, however it was 50 metres away and involved 2 flights of stairs and an uphill walk to get back to the hotel. It was also very difficult to park in the allocated space and to exit without scraping the car as the corners are extremely tight around the walls.
Stayed 1 night in Sep 2021

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot
A great hotel, they have a secure garage a little further down the street for parking our motorbikes.
Stayed 1 night in Sep 2020
Response from Miguel M. Director on 17 Sept 2020
Thank you very much

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice again!
A lovely hotel which is in a good place if you don’t want to be in the hustle and bustle of things. But close enough to walk to the centre of Teruel. The staff are very pleasant and helpful, the rooms are very clean and comfortable beds, the breakfast has a very good selection to suit everyone’s taste. I would definitely stay at this hotel again if I’m in the area.
Stayed 1 night in Jan 2020
Response from Miguel M. Director. on 27 Jan 2020
Thank you very much.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comes Highly recommended
Excellent value for money. Good location and excellent amenities. Everything clean and new and toiletries, fruit and water all complimentary. Good breakfast and car parking available at 14 Euros per day.
Stayed 1 night in Jan 2020
Response from Miguel M. Director. on 18 Feb 2020
Thank you very much Jennifer we hope to see you soon

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Civera Hotel Stopover
The hotel was easy to find. Reception was very good with information about parking and restaurants. The room was very comfortable and for breakfast there was an excellent choice. We will stay here again.
Stayed 1 night in Jan 2020
Response from Miguel M. on 27 Jan 2020
Thank you very much

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Miguel M. Director. on 28 Nov 2019
Muchas gracias

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stop over.
Great hotel. The staff were very friendly and welcoming. The old part of Teruel is quaint and full of character.
Stayed 1 night in Oct 2019
Response from Miguel M. Director. on 7 Oct 2019
Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Miguel M. Director on 30 Jul 2019
Muchas gracias Anonymous

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem stop off
This was a lovely stop on the way to the coast. Excellent standard of room and service. Great old town to visit.
Stayed 1 night in Jun 2019
Response from Miguel M. Director on 1 Jul 2019
Thank you very much

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and the hotel is exactly as in the photos, clean and comfortable.
Stayed 1 night in Mar 2019
Response from Miguel M. Director on 29 Mar 2019
Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and in good order, poor noise insulation
Didn't bother to look at my room request. Did however swap my room to one which suited my needs. Hotel was clean and in good order. Noise insulation was poor as it always seems to be in Spain.
Stayed 1 night in Jan 2019
Response from Miguel M. Director. on 13 Feb 2019
Thank you for choosing us. As you will see in previous comments, we are congratulated for the isolation, so maybe you are making a mistake in the hotel. We hope to see you again here.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel.
The accommodation was excellent. I just needed an overnight stay, so location was not very suitable. Had difficulty finding the hotel as address did not appear on SatNav.
Stayed 1 night in Jun 2018
Response from Miguel M. Director on 26 Jun 2018
Thank you very much.

8/10 Good

Jacqueline, Afferden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goed 3 sterren hotel op loopafstand van de oude stad. Fijne kamer met goede bedden, heerlijke douche. Het ontbijt was goed met veel keus. Personeel sprak wat gebrekkig Engels, maar we kwamen er toch uit!!
Stayed 1 night in Mar 2024
Response from Anna R. Customer Service on 25 Mar 2024
Dear Jacqueline,We appreciate your feedback and that you enjoyed our hotel. We look forward to welcoming you back to our hotels soon.Anna R.Customer Service

10/10 Excellent

M. Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Norma A., Customer Service on 22 Jan 2024
Distinguida M. Carmen, Muchas gracias por valorarnos. Saludos cordiales,

10/10 Excellent

Francisco Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Norma A., Customer Service on 31 Jan 2024
Distinguido huésped, Gracias por puntuarnos. Cordialmente,

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel, nice bathroom and beds; just to address : Smoke detection systems are way to brightly with their endless intermitent flash and Air Conditioner/Heater do not have "instructions" so you might have to guess how to make it work for your convenience. Breakfast is good, they even have a small kids area.
Stayed 1 night in Dec 2023
Response from Cynthia B. Customer Service on 19 Dec 2023
Dear Juan,We appreciate your positive feedback! We're delighted to have contributed to your enjoyable experience. Thank you for your observation about the smoke detection system and the air conditioner, we'll use them to improve our services. Your kind words inspire our team, and we can't wait to host you again.Best wishes, Cynthia B. Customer Service

8/10 Good

Israel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Packing difícil
Stayed 1 night in Nov 2023
Response from Cynthia B. Customer Service on 14 Dec 2023
Estimado Israel,Gracias por tomarse el tiempo de compartir su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

JOSE MIGUEL

Travelled with family
Todo muy nuevo y limpio
El hotel muy nuevo y limpio y el trato muy agradable
Stayed 1 night in Dec 2023
Response from Cynthia B. Customer Service on 11 Dec 2023
Estimado Jose Miguel,Agradecemos sinceramente sus amables comentarios y la positiva evaluación que nos ha brindado. Nos complace saber que su estancia fue agradable, y esperamos con entusiasmo recibirle nuevamente en un futuro cercano.Saludos cordiales, Cynthia B. Customer Service

8/10 Good

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno bufet es bastante amplio y de buena calidad. El personal de recepción es muy profesional, atento y servicial.
Stayed 4 nights in Nov 2023
Response from Cynthia B. Customer Service on 4 Dec 2023
Estimado Manuel,Gracias por tomarse el tiempo de compartir sus comentarios y por su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Ana Belen

Stayed 2 nights in Nov 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Estimada Ana Belen,Agradecemos sinceramente la positiva evaluación que nos ha brindado. Nos complace saber que su estancia fue agradable, y esperamos con entusiasmo recibirle nuevamente en un futuro cercano.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Pedro Lucas

Stayed 1 night in Nov 2023
Response from Norma A., Customer Service on 8 Feb 2024
Muy Sr. nuestro, Gracias por valorarnos. Reciba un atento saludo, Norma A., Customer Service

10/10 Excellent

Victor Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto
Buena atención, habitaciones muy limpias, muy cuidadas y cómodas. 100% recomendable este hotel.
Stayed 3 nights in Oct 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Estimado Victor,Gracias por tomarse el tiempo de compartir sus comentarios y por su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Juan José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Hotel genial para visitar Teruel. Se puede aparcar cerca. El desayuno fantástico y el centro se alcanza en un paseo de 10 minutos.
Stayed 4 nights in Oct 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Estimado Juan José,Nos llena de alegría recibir sus comentarios positivos y saber que su experiencia fue satisfactoria. Su respaldo significa mucho para nosotros, y esperamos poder ofrecerle otra estancia maravillosa en el futuro.Saludos afectuosos, Cynthia B. Customer Service

8/10 Good

Luis eduardo

Stayed 1 night in Oct 2023
Response from Cynthia B. Servicio al Cliente on 22 Nov 2023
¡Gracias por otorgarnos una buena evaluación! Estamos encantados de que haya disfrutado de su tiempo con nosotros. Su satisfacción es nuestra prioridad, y ansiamos tenerlo de vuelta en nuestro hotel.

8/10 Good

Flemming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Thank you for taking the time to share your positive feedback. Your satisfaction is our priority, and we appreciate your support.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Dear Jean,Thank you for your positive evaluation. We're delighted to hear that you enjoyed your stay. We appreciate your support, and we look forward to welcoming you again soon.Best regards,

10/10 Excellent

Fernando

Stayed 2 nights in Sep 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Estimado Fernando,Agradecemos sinceramente la positiva evaluación que nos ha brindado. Nos complace saber que su estancia fue agradable, y esperamos con entusiasmo recibirle nuevamente en un futuro cercano.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Estimada Lorena,Gracias por su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Juan Antonio

Stayed 1 night in Aug 2023
Response from Cynthia B. Customer Service on 22 Nov 2023
Estimado Juan Antonio,Nos llena de alegría recibir su evaluacion positiva y saber que su experiencia fue satisfactoria. Esperamos poder ofrecerle otra estancia maravillosa en el futuro.Atentamente

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Jul 2023
Response from Cynthia B. Servicio al Cliente on 22 Nov 2023
Estimado Andres,Gracias por tomarse el tiempo de compartir sus comentarios y por su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Patricia

Stayed 1 night in Apr 2023
Response from Cynthia B. Customer Service on 27 Nov 2023
Estimada Patricia,Gracias por tomarse el tiempo de compartir su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Ana María

Stayed 1 night in Mar 2023
Response from Cynthia B. Customer Service on 27 Nov 2023
Estimada Ana Maria,Gracias por tomarse el tiempo de compartir su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

6/10 Okay

jose ignacio

Travelled with partner
Liked: Cleanliness
la habitación
Stayed 1 night in Mar 2023
Response from Cynthia B. Customer Service on 27 Nov 2023
Estimado José Ignacio,Gracias por tomarse el tiempo de compartir su evaluación positiva. Nos alegra saber que disfrutó de su estancia. Apreciamos su apoyo y esperamos darle la bienvenida nuevamente pronto.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Vicente

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal es exquisito, muy amables en todo momento. Las habitaciones son bonitas y están limpias y el desayuno es abundante y variado. Volveremos.
Stayed 2 nights in Mar 2023
Response from Cynthia B. Customer Service on 27 Nov 2023
Estimado Vicente,Agradecemos sinceramente sus amables comentarios y la positiva evaluación que nos ha brindado. Nos complace saber que su estancia fue agradable, y esperamos con entusiasmo recibirle nuevamente en un futuro cercano.Saludos cordiales, Cynthia B. Customer Service

8/10 Good

Jose

Stayed 1 night in Jan 2023
Response from Cynthia B. Customer Service on 27 Nov 2023
Estimado José,¡Gracias por la reseña positiva! Nos emociona saber que tuvo una excelente experiencia durante su estancia. Su satisfacción es nuestra meta, y esperamos darle la bienvenida nuevamente.Saludos cordiales, Cynthia B. Customer Service

10/10 Excellent

Mercedes

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Todo perfecto

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen hotel
Buen hotel, centrico, recien reformado y desayuno bufet completo y bueno
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Juliette

Stayed 1 night in Oct 2022

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal, y la ubicación
Stayed 2 nights in Oct 2022

8/10 Good

JOSU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situación
Stayed 1 night in Oct 2022

8/10 Good

Alfonso

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Todo correcto
Stayed 1 night in Oct 2022