Ratings based on 48 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller

decent hotel

Posted 28-Sep-2014
Cons: hotel has super slow wifi. That is really the only thing which was "bad" thing about it.
decent hotel but slow wifi. I enjoyed my stay there.
5 out of 5
for Everyone
by A verified traveller from cheshire

Great place to stay.

Posted 12-Sep-2014
Pros: Plenty of space,good food, cleanliness and staff.
Location: Quicker to take a taxi from the airport .
Organised and very well run hotel. Food very good and plenty of choice for the different nationalities and diet requirements. Swimming pools which were very clean & on two different levels. A large hotel in a good location ,about 300 metres to the beach and some great bars within walking distance. Entertainment through the day for kids and at night for adults.
1 out of 5
for Everyone
by A verified traveller from halifax

hotel close to all shops

Posted 11-Sep-2014
Pros: every thing was good, no complaints. best hotel.
Cons: all the staff looked clean and tidy, but the front desk staff who didnt , it may be the lighting, but to me they should look smarter than they do.
Location: location could not be better, shops all close by supermarkets if needed and cafe all there for you.
we had a fabulous holiday, good hotel. lots off sunbeds and enough thing to do through the day should you not want to go out, ie water volleyball . tennis, football you name it they do it, or you can just read or sleep, the choice was yours.
3 out of 5
by A verified traveller from london

Big hotel

Posted 08-Sep-2014
Pros: Everything was ok.
Cons: A tour of the facilities when you arrive A welcome drink Someone to take our bags
Location: We had a car and felt you needed it unless you just wanted to stay by the pool
It was a big hotel and a nice resort. The pool is only open 10-6 which was annoying. Everything was clean and it was looked after well. The food was better than average. The beach wasn't that nice and you felt a little unsafe at night. It was very quiet at night at the beach front I wish we had stayed in Americas as it was too quiet for us. Overall it was nice but I would try and find somewhere better next time. You have to pay for a safe. A tour would of been nice.
5 out of 5
for Everyone
by A verified traveller from Scotland

Beautiful hotel with friendly staff

Posted 19-Aug-2014
Pros: Clean, excellent and helpful staff - nothing was too much bother.
Location: Close to amenities and bus stops for getting to Aqualand, Sian Park (both water parks and both excellent) - Aqualand more suited to younger families.
Arriving late in the evening the reception staff were really friendly and helpful - inadvertently left my daughters passports with them and by the time we had arrived in our room they were on the phone to let me know. The grounds of the hotel are beautifully kept as are the swimming pools - staff silently go about their business and by evening it looks as if there has been no one there during the day - everything is clean and tidy. Chambermaids were discreet and quick in their duties. Bar staff and restaurant staff were also very good and we were totally unaware of their presence until required - no hovering over tables which I hate so I really liked the fact they appeared as if by magic when drinks were needed! Accommodation was excellent - large room and balcony overlooking pools. Large waterfall is beautiful and looks gorgeous as sun is setting.From the outside the hotel is nothing to shout about but once inside it is fantastic. It is massive but in a good way - not overwhelming - still manages to retain a cosy feel
5 out of 5
for Everyone
by A verified traveller from London

Amazing holidays

Posted 11-Aug-2014
Very nice hotel and friendly staff.Will come back next year.
Comment from Hotel Management
20-Sep-2014 by La Direccion, Hotel Management
Dear expedia user, Thank you very much for your words. We are pleased to know that you have enjoyed your hotel and that you'll be coming next year. We'll be waiting for you. Kind regards.
4 out of 5
for Everyone
by A verified traveller from glasgow.

Nice hotel. Short walk from beach.

Posted 04-Aug-2014
Very nice hotel. Good food/selection.Most hotel staff don't speak much English and can seem quite rude at times. Lots of clubs for kids. Good pools for kids. Air con free/effective. Need to book lounger no later than 8am or lose out. Small returnable deposit gets you pool towels for duration of stay. 26 euro weekly for wifi. (Pretty decent speed) Room safe costs 15 euro a week. Adult only pool on 5 th.floor is full of kids as its shallow and ideal for kids. Hotel is about 8 floors high. I'd advise staying in block E on 1st or 2nd floor with pool view if possible. It says long trousers only for evening meal but as long as your not wearing speedos and have almost knee length shorts you'll be fine. About 25 euro one way to airport in taxi. 30 mins travel. Snacks available all day at bar. Always bar staff served drinks /juice etc. No self service at bars at all.Hotel is basically closed at 12.30 at night. Nightclubs etc very close by if required. I'm just back on 3rd Aug after a week. I'd defo go back.usual gift/tobacco/ bits & bobs shops everywhere but if you go short walk to your right out hotel you'll find expensive trendy shopping mall , Armani ,Burberry ,Boss etc. Really decent resort /holiday. Enjoy.
Comment from Hotel Management
20-Sep-2014 by La Direccion, Hotel Management
Dear expedia user, Thank you very much for sharing your opinion about Hotel Jacaranda. We are pleased to know that you have enjoyed our facilities and services during your holidays. Hotel Jacaranda is a beautiful hotel located in one of the best areas of south Tenerife. It is just a few metres away from the beach and surounded by many restaurants and leissure establishments. It’s the ideal place to get entertained all day, right? Regarding the diversity of nationalities of our clients, Hotel Jacaranda’s staff speak many languages. Specifically, most of the members of our staff speak English, because it’s one of the most extended languages in the world. All our staff assists our clients with kindness and warmth. We offer a customized treatment to all of our guests because we want them to feel like at home. It is wonderful to know that you’d come back to Hotel Jacaranda. It would be a pleasure to host you again. Kind regards,
4 out of 5
for Everyone
by A verified traveller from uk

Nice location, decent staff, excellent food!!!

Posted 08-Jul-2014
Spent a week in Jacaranda with my better half. Food was really good on half board. Rooms clean and tidy. Beautiful garden and pools. The only bad thing was the room wifi, however we got full refund when complained. But in general I'd say it's better for families and kids than couples. I would give it 3.5 stars rather than 4. But the food was really good.
Comment from Hotel Management
26-Aug-2014 by La Direccion, Hotel Management
Dear aj, Thank you so much for sharing your impressions. We are pleased to know that the hotel’s restaurant and bedrooms met your expectations. As you said, in our restaurant, we offer very different dishes, prepared with fresh and high quality food. It is a pleasure to know that you liked them. Hotel Jacaranda’s bedrooms have been recently renovated and they are prepared to offer the best comfort, because they have everything you need: very big beds, air conditioning, a bathroom with bathtub, etc. The gorgeous waterfall and the gardens covered by flowers and vegetation make Hotel Jacaranda the best place to spend a romantic holidays. In addition, we offer many services exclusively for this kind of guests. In your next visit, we invite you to ask for more information in our reception desk. We are sure that they will surprise you. Hotel Jacaranda stands out as being one of the pioneering hotels of the area, with longstanding experience and tradition in regard to guest services and satisfaction, catering for needs which have changed through the years. For this reason, your words have surprised us. We would love to host you back during your next holidays in Tenerife. Kind regards,
3 out of 5
by kenny from london

Not so all inclusive

Posted 01-Jun-2014
Stayed here at end of May food not great just stasifory. So eat out on more times then I wanted to. The beer was terrible so had to pay extra for a decent beer the all inclusive is not so all inclusive any more and the drinks menu is limited. Hotel owner if your going to do all inclusive do it fully or not at all.
4 out of 5
for Families
by Sue from Leeds, England

Close to good bus stops, beaches, shops,restaurant

Posted 17-Apr-2014
Pros: See above. Facilities and food excellent plus good choice of pools. Really good food at mealtimes. Staff excellent and always polite and friendly.
Cons: See above
Location: See above
Lovely hotel situated in very good position. Despite notices up re do not block sunbeds with towels, people began to put towels on beds at just gone 7.00am. We were not bothered really by this as we are not a family who would lie out all day, and generally we found a couple of beds at the rooftop pool when we wanted them. Hotel offered a range of activities - my 9yr old son played football, I did aqua aerobics; it also offered shooting, archery, petanque, and volleyball. The hotel had a football pitch and basketball. It also had tennis courts and we had a game of doubles (hubby and two sons). We found the food good with a wide range of choice and our boys found plenty to eat. We were half board which worked out really well as the hotel had two sittings for dinner so even if you were out for the day you definitely had time to be back to eat if that was what you wanted. Good choice of shops and places to eat nearby and many bus stops taking you to Los Gigantes, Los Christianos, Playa etc. other buses also available but from bus station. Beach nearby fab and we had a great day on the beach and in the sea with some cracking waves to bound through. All in all we have had a fab holiday. Big thanks to Expedia and the staff at the hotel Jacaranda for that. Hotel really clean and all staff excellent. Rooms were kept immaculate and cleaned everyday. We would definitely recommend the place to anyone especially families
Comment from Hotel Management
23-May-2014 by La Direccion, Hotel Management
Dear Sue, Thank you for your post. We are pleased to know that you and your family have had a wonderful holiday with us. As you could see, we are constantly making an effort to provide the best services in a wonderful atmosphere and to assist and look after our guests so that they feel like at home. Our whole staff thanks your words and will be glad to host you on your next visit. We will be waiting for you. Kind regards,