Ratings based on 50 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Manchester

No options

Posted 11-Oct-2014
Breakfast, lunch and dinner were served in the same restaurant! Not nice food, everything was over done and bland! Kids entertainment was put on at 8.15pm which was too late for our boy. Not a lot going on for children in the day! This hotel has put us off going all inclusive again. We ended up going out every day and evening because we didn't want to face the same boring pool, lunch and dinner experience.
Comment from Hotel Management
11-Nov-2014 by La Direccion, Hotel Management
Dear heather, Thanks for your comment. Our restaurant offers a wide offer of dishes, always using top quality products, which are cooked and served mostly at the time. Let us tell you that our hotel also thinks about children that it is why we have created a mini club for children because we want to have them entertained throughout the day and a mini disco for the evening. We regret that your son has not been able to enjoy it. We would like you to trust us again on your next holiday because we are sure that your vacation at Hotel Jacaranda can be great. We will be waiting for you and your family. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveller

decent hotel

Posted 28-Sep-2014
Cons: hotel has super slow wifi. That is really the only thing which was "bad" thing about it.
decent hotel but slow wifi. I enjoyed my stay there.
Comment from Hotel Management
14-Oct-2014 by La Direccion, Hotel Management
Dear user expedia, Thank you for sharing your experience. And we are glad to hear that you enjoyed your stay. Our entire staff wants to dedicate a few words of gratitude for choosing our hotel. We hope to see you soon again. Best Regards,
5 out of 5
Recommended
for Everyone
by A verified travellerfrom cheshire

Great place to stay.

Posted 12-Sep-2014
Pros: Plenty of space,good food, cleanliness and staff.
Location: Quicker to take a taxi from the airport .
Organised and very well run hotel. Food very good and plenty of choice for the different nationalities and diet requirements. Swimming pools which were very clean & on two different levels. A large hotel in a good location ,about 300 metres to the beach and some great bars within walking distance. Entertainment through the day for kids and at night for adults.
Comment from Hotel Management
14-Oct-2014 by La Direccion, Hotel Management
Dear charlie, Thank you very much for your words. We are pleased to know that you have chosen Hotel Jacaranda to spend your holidays in Tenerife. As you have said, Hotel Jacaranda’s location is exceptional because it allows you to enjoy the beach as well as a leisure area without need for a long ride. We are extremely satisfied to know that you enjoyed it. We work very hard to offer the best services in a wonderful atmosphere in order to guarantee that our guests have a wonderful time with us. We would love to host you again during your next holidays. We’ll be waiting for you. Kind regards,
1 out of 5
Recommended
for Everyone
by A verified travellerfrom halifax

hotel close to all shops

Posted 11-Sep-2014
Pros: every thing was good, no complaints. best hotel.
Cons: all the staff looked clean and tidy, but the front desk staff who didnt , it may be the lighting, but to me they should look smarter than they do.
Location: location could not be better, shops all close by supermarkets if needed and cafe all there for you.
we had a fabulous holiday, good hotel. lots off sunbeds and enough thing to do through the day should you not want to go out, ie water volleyball . tennis, football you name it they do it, or you can just read or sleep, the choice was yours.
Comment from Hotel Management
14-Oct-2014 by La Direccion, Hotel Management
Dear Pauline, Thank you very much for sharing your opinion about Hotel Jacaranda. We are pleased to know that you enjoyed the hotel’s location and facilities. Our entire staff strives each day to give the best of themselves and meet the needs of our customers. That is why I am surprised to know that this hasn’t been the case. As you could see, it is impossible not to have fun in Hotel Jacaranda. We organize plenty of activities and shows every day and we have several facilities where you can get entertained or relax whenever you want. We are pleased to know that you highlighted it. It would be a pleasure to host you again in the hotel so that you can spend a lovely holiday again. Kind regards,
3 out of 5
by A verified travellerfrom london

Big hotel

Posted 08-Sep-2014
Pros: Everything was ok.
Cons: A tour of the facilities when you arrive A welcome drink Someone to take our bags
Location: We had a car and felt you needed it unless you just wanted to stay by the pool
It was a big hotel and a nice resort. The pool is only open 10-6 which was annoying. Everything was clean and it was looked after well. The food was better than average. The beach wasn't that nice and you felt a little unsafe at night. It was very quiet at night at the beach front I wish we had stayed in Americas as it was too quiet for us. Overall it was nice but I would try and find somewhere better next time. You have to pay for a safe. A tour would of been nice.
Comment from Hotel Management
14-Oct-2014 by La Direccion, Hotel Management
Dear hev, Thank you very much for your review and recommendations. We are pleased to know that you had a nice stay at Hotel Jacaranda. The closest beach to Hotel Jacaranda is Playa Fañabé. Distinguished by its Blue Flag status, Playa Fañabé stands out as one of the best beaches on Tenerife’s coastline. This impressive award is only given to beaches of distinction. It acknowledges the cleanliness of the water and sand as well as the excellent facilities, which includes several access points for people with disabilities. It is a very safe beach, ideal for families with children. Although you said you would try a different hotel next time we would love to host you again to show you that your experience in Hotel Jacaranda can be unforgettable. We’ll be waiting for you. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Scotland

Beautiful hotel with friendly staff

Posted 19-Aug-2014
Pros: Clean, excellent and helpful staff - nothing was too much bother.
Location: Close to amenities and bus stops for getting to Aqualand, Sian Park (both water parks and both excellent) - Aqualand more suited to younger families.
Arriving late in the evening the reception staff were really friendly and helpful - inadvertently left my daughters passports with them and by the time we had arrived in our room they were on the phone to let me know. The grounds of the hotel are beautifully kept as are the swimming pools - staff silently go about their business and by evening it looks as if there has been no one there during the day - everything is clean and tidy. Chambermaids were discreet and quick in their duties. Bar staff and restaurant staff were also very good and we were totally unaware of their presence until required - no hovering over tables which I hate so I really liked the fact they appeared as if by magic when drinks were needed! Accommodation was excellent - large room and balcony overlooking pools. Large waterfall is beautiful and looks gorgeous as sun is setting.From the outside the hotel is nothing to shout about but once inside it is fantastic. It is massive but in a good way - not overwhelming - still manages to retain a cosy feel
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Amazing holidays

Posted 11-Aug-2014
Very nice hotel and friendly staff.Will come back next year.
Comment from Hotel Management
20-Sep-2014 by La Direccion, Hotel Management
Dear expedia user, Thank you very much for your words. We are pleased to know that you have enjoyed your hotel and that you'll be coming next year. We'll be waiting for you. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom glasgow.

Nice hotel. Short walk from beach.

Posted 04-Aug-2014
Very nice hotel. Good food/selection.Most hotel staff don't speak much English and can seem quite rude at times. Lots of clubs for kids. Good pools for kids. Air con free/effective. Need to book lounger no later than 8am or lose out. Small returnable deposit gets you pool towels for duration of stay. 26 euro weekly for wifi. (Pretty decent speed) Room safe costs 15 euro a week. Adult only pool on 5 th.floor is full of kids as its shallow and ideal for kids. Hotel is about 8 floors high. I'd advise staying in block E on 1st or 2nd floor with pool view if possible. It says long trousers only for evening meal but as long as your not wearing speedos and have almost knee length shorts you'll be fine. About 25 euro one way to airport in taxi. 30 mins travel. Snacks available all day at bar. Always bar staff served drinks /juice etc. No self service at bars at all.Hotel is basically closed at 12.30 at night. Nightclubs etc very close by if required. I'm just back on 3rd Aug after a week. I'd defo go back.usual gift/tobacco/ bits & bobs shops everywhere but if you go short walk to your right out hotel you'll find expensive trendy shopping mall , Armani ,Burberry ,Boss etc. Really decent resort /holiday. Enjoy.
Comment from Hotel Management
20-Sep-2014 by La Direccion, Hotel Management
Dear expedia user, Thank you very much for sharing your opinion about Hotel Jacaranda. We are pleased to know that you have enjoyed our facilities and services during your holidays. Hotel Jacaranda is a beautiful hotel located in one of the best areas of south Tenerife. It is just a few metres away from the beach and surounded by many restaurants and leissure establishments. It’s the ideal place to get entertained all day, right? Regarding the diversity of nationalities of our clients, Hotel Jacaranda’s staff speak many languages. Specifically, most of the members of our staff speak English, because it’s one of the most extended languages in the world. All our staff assists our clients with kindness and warmth. We offer a customized treatment to all of our guests because we want them to feel like at home. It is wonderful to know that you’d come back to Hotel Jacaranda. It would be a pleasure to host you again. Kind regards,
5 out of 5
Recommended
by CHELMER123from Birmingham

Top Bananna

Posted 12-Jul-2014 on Hotels.com
What a fabulous all inclusive hotel. I have stayed here many times over the last 5 years and now the rooms have been refurbished it's better than ever. Food is very very good especially if you like puddings. Fabulous staff. Fab Everying. Back in 3 months
Comment from Hotel Management
26-Aug-2014 by The Management, Hotel Management
Dear CHELMER123, Thank you very much for sharing your opinion. We are really pleased to know that you have spent many of your holidays with us during the last 5 years. We are constantly working to provide our clients with the best services and a pleasant atmosphere so that they feel like at home. For this reason, this year, we have renovated all the hotel’s rooms. We are pleased to know that they exceeded your expectations. It is wonderful to know that you will come back in three months. We will be waiting for you. See you soon,
4 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Nice location, decent staff, excellent food!!!

Posted 08-Jul-2014
Spent a week in Jacaranda with my better half. Food was really good on half board. Rooms clean and tidy. Beautiful garden and pools. The only bad thing was the room wifi, however we got full refund when complained. But in general I'd say it's better for families and kids than couples. I would give it 3.5 stars rather than 4. But the food was really good.
Comment from Hotel Management
26-Aug-2014 by La Direccion, Hotel Management
Dear aj, Thank you so much for sharing your impressions. We are pleased to know that the hotel’s restaurant and bedrooms met your expectations. As you said, in our restaurant, we offer very different dishes, prepared with fresh and high quality food. It is a pleasure to know that you liked them. Hotel Jacaranda’s bedrooms have been recently renovated and they are prepared to offer the best comfort, because they have everything you need: very big beds, air conditioning, a bathroom with bathtub, etc. The gorgeous waterfall and the gardens covered by flowers and vegetation make Hotel Jacaranda the best place to spend a romantic holidays. In addition, we offer many services exclusively for this kind of guests. In your next visit, we invite you to ask for more information in our reception desk. We are sure that they will surprise you. Hotel Jacaranda stands out as being one of the pioneering hotels of the area, with longstanding experience and tradition in regard to guest services and satisfaction, catering for needs which have changed through the years. For this reason, your words have surprised us. We would love to host you back during your next holidays in Tenerife. Kind regards,