Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Beautiful hotel with friendly staff

Posted 19-Aug-2014
Pros: Clean, excellent and helpful staff - nothing was too much bother.
Location: Close to amenities and bus stops for getting to Aqualand, Sian Park (both water parks and both excellent) - Aqualand more suited to younger families.
Arriving late in the evening the reception staff were really friendly and helpful - inadvertently left my daughters passports with them and by the time we had arrived in our room they were on the phone to let me know. The grounds of the hotel are beautifully kept as are the swimming pools - staff silently go about their business and by evening it looks as if there has been no one there during the day - everything is clean and tidy. Chambermaids were discreet and quick in their duties. Bar staff and restaurant staff were also very good and we were totally unaware of their presence until required - no hovering over tables which I hate so I really liked the fact they appeared as if by magic when drinks were needed! Accommodation was excellent - large room and balcony overlooking pools. Large waterfall is beautiful and looks gorgeous as sun is setting.From the outside the hotel is nothing to shout about but once inside it is fantastic. It is massive but in a good way - not overwhelming - still manages to retain a cosy feel
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Amazing holidays

Posted 11-Aug-2014
Very nice hotel and friendly staff.Will come back next year.
4 out of 5
Recommended
for Everyone
by A verified traveller from glasgow.

Nice hotel. Short walk from beach.

Posted 04-Aug-2014
Very nice hotel. Good food/selection.Most hotel staff don't speak much English and can seem quite rude at times. Lots of clubs for kids. Good pools for kids. Air con free/effective. Need to book lounger no later than 8am or lose out. Small returnable deposit gets you pool towels for duration of stay. 26 euro weekly for wifi. (Pretty decent speed) Room safe costs 15 euro a week. Adult only pool on 5 th.floor is full of kids as its shallow and ideal for kids. Hotel is about 8 floors high. I'd advise staying in block E on 1st or 2nd floor with pool view if possible. It says long trousers only for evening meal but as long as your not wearing speedos and have almost knee length shorts you'll be fine. About 25 euro one way to airport in taxi. 30 mins travel. Snacks available all day at bar. Always bar staff served drinks /juice etc. No self service at bars at all.Hotel is basically closed at 12.30 at night. Nightclubs etc very close by if required. I'm just back on 3rd Aug after a week. I'd defo go back.usual gift/tobacco/ bits & bobs shops everywhere but if you go short walk to your right out hotel you'll find expensive trendy shopping mall , Armani ,Burberry ,Boss etc. Really decent resort /holiday. Enjoy.
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Nice location, decent staff, excellent food!!!

Posted 08-Jul-2014
Spent a week in Jacaranda with my better half. Food was really good on half board. Rooms clean and tidy. Beautiful garden and pools. The only bad thing was the room wifi, however we got full refund when complained. But in general I'd say it's better for families and kids than couples. I would give it 3.5 stars rather than 4. But the food was really good.
3 out of 5
by kenny from london

Not so all inclusive

Posted 01-Jun-2014
Stayed here at end of May food not great just stasifory. So eat out on more times then I wanted to. The beer was terrible so had to pay extra for a decent beer the all inclusive is not so all inclusive any more and the drinks menu is limited. Hotel owner if your going to do all inclusive do it fully or not at all.
4 out of 5
Recommended
for Families
by Sue from Leeds, England

Close to good bus stops, beaches, shops,restaurant

Posted 17-Apr-2014
Pros: See above. Facilities and food excellent plus good choice of pools. Really good food at mealtimes. Staff excellent and always polite and friendly.
Cons: See above
Location: See above
Lovely hotel situated in very good position. Despite notices up re do not block sunbeds with towels, people began to put towels on beds at just gone 7.00am. We were not bothered really by this as we are not a family who would lie out all day, and generally we found a couple of beds at the rooftop pool when we wanted them. Hotel offered a range of activities - my 9yr old son played football, I did aqua aerobics; it also offered shooting, archery, petanque, and volleyball. The hotel had a football pitch and basketball. It also had tennis courts and we had a game of doubles (hubby and two sons). We found the food good with a wide range of choice and our boys found plenty to eat. We were half board which worked out really well as the hotel had two sittings for dinner so even if you were out for the day you definitely had time to be back to eat if that was what you wanted. Good choice of shops and places to eat nearby and many bus stops taking you to Los Gigantes, Los Christianos, Playa etc. other buses also available but from bus station. Beach nearby fab and we had a great day on the beach and in the sea with some cracking waves to bound through. All in all we have had a fab holiday. Big thanks to Expedia and the staff at the hotel Jacaranda for that. Hotel really clean and all staff excellent. Rooms were kept immaculate and cleaned everyday. We would definitely recommend the place to anyone especially families
Comment from Hotel Management
23-May-2014 by La Direccion, Hotel Management
Dear Sue, Thank you for your post. We are pleased to know that you and your family have had a wonderful holiday with us. As you could see, we are constantly making an effort to provide the best services in a wonderful atmosphere and to assist and look after our guests so that they feel like at home. Our whole staff thanks your words and will be glad to host you on your next visit. We will be waiting for you. Kind regards,
4 out of 5
Recommended
for Personal Event
by greenfingers from preston

quality hotel

Posted 02-Jan-2014 on Hotels.com
having stayed a few times previously i knew what to expect and i was not disappointed. i also requested a specific floor level for my accommodation prior to the visit by email and this request was not only responded to immediately but i was accommodated exactly where i prefered
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel and pool area amazing

Posted 26-Dec-2013
Pros: Pool area
Cons: Food choice
Location: Good location short walk to beach and 500 yds from shops
4 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 25-Dec-2013
5 out of 5
Recommended
for Everyone
by GC from ISRAEL

Excellent hotel, great location

Posted 06-Dec-2013