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Reviews of Holiday Inn Express Hotel & Suites Tehachapi, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Tehachapi, an IHG Hotel
901 Capital Hills Pkwy, Tehachapi, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 922 reviews" "
Rating 8 - Good. 247 out of 922 reviews" "
Rating 6 - Okay. 92 out of 922 reviews" "
Rating 4 - Poor. 51 out of 922 reviews" "
Rating 2 - Terrible. 28 out of 922 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

N, Mesquite

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Mar 2024

10/10 Excellent

Lubos

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 1 night in May 2024

10/10 Excellent

John

Nice place to stay
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, comfortable bed, great shower, all toiletries provided just not much around the area.
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

6/10 Okay

Robin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
When we went down to breskfast between 7:30 and 8:00, there were 2 staff members there for breakfast. One was very loud and used obscenities in every sentence. It wasnt a pleasant experience and i wished we had taken our food to our room. Also, there was no toaster. Other than that, we were tired and the room was very comfortable.
Stayed 1 night in Apr 2024
Response from Front Desk on 13 May 2024
Thank you for the feedback of your stay with us. Your comments have been shared with the team as we continually strive to improve each guest stay.

10/10 Excellent

Wayne A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

8/10 Good

Scott

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent wholesome free breakfast with good strong coffee. Room was very nice and clean. Close to town to restaurants and shops. Staff were wonderful!
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Matthew R

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the view of the mountains and really convenient right off the express way. A couple things around the room could have been cleaned after past guests a little better, but over all a really nice room.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

8/10 Good

Joan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was fine for our overnight stop from Scottsdale Az to home in northern California.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

VALENTINO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet surroundings. Breakfast service is excellent qualities
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

8/10 Good

Bill

Travelled with family
Very comfortable rooms but would like to have more viewing options with the tv.
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Darryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet 😋
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Apr 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Steve

Travelled with partner
The staff went above and beyond to make our stay comfortable and stress free.
Stayed 1 night in Feb 2024
Response from Front Desk on 3 Mar 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

8/10 Good

Laura, La Verne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Mountain View’s! Sweet town with nice people!
Stayed 1 night in Feb 2024
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff friendly, beds good, food okay.
Stayed 1 night in Jan 2024
Response from Front Desk on 2 Feb 2024
Dear Paul,Thank you for taking the time to tell us about your experience at Holiday Inn Express and Suites Tehachapi. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 6618229837.Sincerely,Abigail Murray Manager6618229837

2/10 Terrible

Uwe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was better once
We have stayed here for the past 8-years and this visit has gone down hill No accommodations for vehicles pulling a trailer had to park offsite. Grease in carpet in the hallway and in the room. Lights and outlets not functioning in the room.
Stayed 1 night in Jan 2024
Response from Front Desk on 6 Feb 2024
Thank you for the review. Your comments have been shared with the proper hotel team.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the young man behind the desk Sat. nite 1/21 was awsome
Stayed 1 night in Jan 2024
Response from Front Desk on 25 Jan 2024
Mark, Holiday Inn Express & Suites Tehachapi Staff thank you for the positive review. We are delighted you enjoyed your stay and especially the Staff. We hope to see you again when travels bring you through the Tehachapi area.

2/10 Terrible

Dona

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible
the clerk that checked us in was not personable or friendly. The room was dark, very poor lighting. The bed was raised, too high to be easy to climb in and out. The heater made a terrible noise and it was difficult to sleep through it. It snowed during the night and the sidewalk was not cleared, it was frozen with ice/snow and very slippery. The parking lot was frozen as well and our handicapped space was not accessible on the driver side or the rear hatch. I took my shoes off and walked in my socks to the driver door to avoid a fall on the ice.
Stayed 1 night in Jan 2024
Response from Front Desk on 6 Feb 2024
Thank you for the review. Your comments have been shared with the proper hotel team.

8/10 Good

Perry L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was vey neat and clean. I would stay there again.
Stayed 1 night in Dec 2023
Response from Front Desk on 2 Feb 2024
Dear Perry L,Thank you for taking the time to tell us about your experience at Holiday Inn Express and Suites Tehachapi. Please know that your feedback is extremely valuable to us. We use feedback, just like yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 6618229837.Sincerely,Abigail Murray Manager6618229837

4/10 Poor

Ken

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Broken tv, put in room next to people having a party with an adjoining door.
Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Feb 2024
Thank you for the review. Your comments have been shared with the proper hotel team.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly during our check-in! Sierra was especially helpful and nice! When our heater quit working, she Immediately found us another room close-by with a perfect heater! Sierra was extra-special, and we look forward to staying there again. The Denneys, Subway and Starbucks were all within walking distance. Great hotel!!
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

4/10 Poor

Steven

Travelled with partner
Liked: Cleanliness, staff & service
My wife and I have stayed at this property multiple times over the years, traveling to visit relatives in California. In the past, we have had good experiences, but not this trip. When we pulled in to register, the trash cans in front of the hotel were overflowing. When we got up to the room, we the fan in the bathroom was very noisy and whoever did the sealing job on the tub did an amateurish job. This was the first time we stayed in a room on the front side of the hotel and the noise from the freeway was very loud. In addition, at least 4 or 5 trains went by during the night which woke both my wife and I. When we tried to watch a movie before trying to sleep the cable service disconnected and did not reconnect. Overall a disappointing experience and we will NOT stay at this hotel again.
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Thank you for the review. Your feedback has been shared with the proper hotel team. We do hope you give us another opportunity in the future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Friendly staff
We checked in fast and efficient. Friendly staff. The bed was comfortable. The microwave was a bit dirty and there was trash in one of the trashcans when we got to our room. I would definitely stay again
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Jesse

Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Michelle, SAN FRANCISCO

Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

8/10 Good

Marc

Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

4/10 Poor

Robert

Liked: Cleanliness, staff & service
I like the city. The view was good from the room
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Veronica

Stayed 2 nights in Dec 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Feb 2024
Thank you for the review.

10/10 Excellent

Xiaonan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So clean. Beds are very comfortable
Stayed 1 night in Nov 2023
Response from Front Desk on 6 Feb 2024
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

6/10 Okay

Dr. G

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Front Desk on 22 Nov 2023
Thank you for the review.

6/10 Okay

Elaine

Business traveller
Rooms are clean but we had to ask for a shower curtain! Walls were thin and we heard people walking overhead. Overall facility is a bit tired. Breakfast just adequate. Personnel were okay.
Stayed 1 night in Nov 2023
Response from Front Desk on 22 Nov 2023
Thank you for your feedback.

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly, the place is immaculate, rooms were nice and clean, very pleasant experience. Yes you can here the train, but that is sort of nostalgic!
Stayed 1 night in Nov 2023
Response from Front Desk on 22 Nov 2023
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Front Desk on 22 Nov 2023
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Good night stay
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Nov 2023
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

6/10 Okay

Uwe

Travelled with group
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Nov 2023
Thank you for the review.

10/10 Excellent

Jess, Arleta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the hotel and the continental breakfast. The hotel was quiet and everything went well in the two nights I stayed there. No complaints at all. Thank you.
Stayed 2 nights in Oct 2023
Response from Front Desk on 22 Nov 2023
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
I felt this location was alittle run down. Very unacceptable as far as parking an RV. Had to park 1/2 mile away and I’m handicapped as is my husband.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Tehachapi Staff on 14 Oct 2023
Thank you for the feedback. Your comments have been shared with the proper hotel team. We hope that you choose to stay with us again and enjoy your time with us.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay while in beautiful Tehachapi.
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Tehachapi Staff on 14 Oct 2023
Holiday Inn Express & Suites Tehachapi Staff thank you for the positive feedback. We are happy you found our property a wonderful place to stay and we were able to exceed your expectations. We hope to see you again on your next travels to or through the Tehachapi area.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Express & Suites Tehachapi Staff thank on 8 Oct 2023
Thank you for your feedback. We enjoy hearing how you liked your stay. We hope to see you the next time you come through Tehachapi.

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 14 Oct 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TEHACHAPI HWY 58/MILL ST..I would like to start by apologizing to you for not meeting your expectations, as we strive to make each stay as pleasant and comfortable as possible. We hope to provide better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Steve and Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023
Response from Holiday Inn Express & Suites Tehachapi Staff on 30 Sept 2023
Holiday Inn Express & Suites Tehachapi Staff thank you for the positive feedback. We are happy you found our property a wonderful place to stay and we were able to exceed your expectations. We hope to see you again on your next travels to or through the Tehachapi area.

10/10 Excellent

Maria, Woodland

Stayed 2 nights in Sep 2023
Response from Front Desk on 22 Nov 2023
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

8/10 Good

April

Travelled with family
Family fun
Fun close to food and entertainment. Was easy to get to off freeway, staff was kind and breakfast was good.
Stayed 3 nights in Sep 2023
Response from Front Desk on 22 Nov 2023
Holiday Inn Express & Suites Tehachapi Staff thank you for the review!

10/10 Excellent

Lori

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was very nice Clean and roomy. Breakfast was good.
Stayed 1 night in Aug 2023
Response from Holiday Inn Express & Suites Tehachapi Staff thank on 1 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Tehachapi. We are glad you enjoyed your stay and that the room were comfortable. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Geronimo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overall place to stay… great breakfast.. very clean. Everybody friendly. Good location
Stayed 2 nights in Aug 2023
Response from Holiday Inn Express & Suites Tehachapi Staff thank on 1 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Tehachapi. We are glad you enjoyed your stay and that the room were comfortable. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.