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Reviews of The Biltmore Hotel Tbilisi

5 out of 5
The Biltmore Hotel Tbilisi
29 Rustaveli Ave, Tbilisi, Tbilisi

Reviews

8.4

Very good

Rating 10 - Excellent. 105 out of 194 reviews" "
Rating 8 - Good. 44 out of 194 reviews" "
Rating 6 - Okay. 22 out of 194 reviews" "
Rating 4 - Poor. 10 out of 194 reviews" "
Rating 2 - Terrible. 13 out of 194 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Mikhail

Travelled with family
Old hotel
Stayed 5 nights in Apr 2024
Response from E-commerce Manager on 23 Apr 2024
Dear Mikhail, Thank you for choosing the Biltmore Tbilisi Hotel, we are sorry to hear that your experience was not satisfactory, and the facility was not to your liking, let us kindly inform you that renewal of the hotel has already began. We hope to see you stay with again!Best regards,

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biltmore Hotel is a beautiful place to stay, the hotel staff is very friendly and helpful. It is in the center of the unique Tbilisi city on a very green street. We got sick with Covid 19 and the staff did everything possible to accommodate all our needs. They called doctors and delivered medication and food to our doors. I would highly recommend staying in this wonderful hotel.
Stayed 6 nights in Aug 2023
Response from E-commerce Manager on 14 Dec 2023
Dear Tamara, it's always a joy to hear from happy guests like yourself! Thank you for taking the time to leave us a glowing review of The Biltmore Tbilisi Hotel. Our team is committed to providing exceptional service and creating a welcoming atmosphere, so we're thrilled to know that you had a great experience. Your feedback motivates us to continue to strive for excellence, and we look forward to serving you again soon!Best Wishes,

10/10 Excellent

JASSIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Nov 2023
Response from E-commerce Manager on 13 Nov 2023
Dear Jassim, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!Best Regards,

8/10 Good

sirous

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from E-commerce Manager on 13 Nov 2023
Dear Sirous, thank you for choosing the Biltmore Tbilisi Hotel! Our whole team works very hard to keep our customer happy, but we can only do it thanks to amazing customers like you. We hope to serve you again soon.Best Regards,

10/10 Excellent

sultan

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Sep 2023
Response from E-commerce Manager on 13 Nov 2023
Dear Sultan, thank you for choosing The Biltmore Tbilisi Hotel and for kindly giving us a perfect score! Best Regards,

10/10 Excellent

Shota

Stayed 2 nights in Oct 2023
Response from Best Regards, E-commerce Manager on 23 Oct 2023
Dear Shota, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from E-commerce Manager on 13 Nov 2023
Dear Ahmed, thank you for choosing the Biltmore Tbilisi Hotel. As we can see you stay with us was not up to standards, Let us kindly ask you to provide more detailed information regarding your stay so we were able to look into this matter. Best regards,

10/10 Excellent

Svetlana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time
Stayed 5 nights in Aug 2023
Response from E-commerce Manager on 20 Sept 2023
Dear Svetlana, thank you for sharing your positive experience at The Biltmore Tbilisi Hotel! Your review means the world to us and we appreciate your kind words. We believe that outstanding service is the key to creating a memorable stay, and we're thrilled to hear that our team was able to deliver that for you. We hope to have the pleasure of hosting you again in the near future!Best Regards,

8/10 Good

MARY

Travelled with partner
Disliked: Staff & service
For the amount of money paid for Deluxe suite it was dirty , Toiled did not work ! Lots of dirty areas in room ! Not worth 300plus per night!
Stayed 3 nights in Sep 2023
Response from E-commerce Manager on 18 Sept 2023
Dear Mary, Thank you for choosing the Biltmore Tbilisi Hotel, our friendly staff is dedicated to make our customers stay memorable. We would like to apologize for the inconvenience that you have experienced during your stay regarding cleanliness, let us kindly inform you that relevant department has been notified. hope to see you with us again! Best regards,

10/10 Excellent

Mindia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from E-commerce Manager on 14 Aug 2023
Dear Mindia, thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience at The Biltmore Tbilisi Hotel. Our team takes great p\ride in providing exceptional service to our guests, and we're glad that we were able to exceed your expectations. We appreciate your support and look forward to welcoming you back soon!

10/10 Excellent

Dinesh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel. Enjoyed the facilities. We had a few special requests and they accomodated them with no issues. Loved it. If i am in Tbilisi again, i am staying at this hotel.
Stayed 2 nights in Jul 2023
Response from E-commerce Manager on 20 Jul 2023
Dear Dinesh, we're over the moon to receive your wonderful review of The Biltmore Tbilisi Hotel! It's always a pleasure to hear that our guests have enjoyed their stay with us. We strive to create a memorable and comfortable experience for every visitor, and your feedback lets us know we're on the right track. Thank you for choosing our hotel, and we can't wait to see you again soon!Best Regards,

8/10 Good

Belal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from E-commerce Manager on 20 Jul 2023
Dear Belal, Thank you for choosing The Biltmore Tbilisi Hotel, and for rating us! Best Regards,

10/10 Excellent

lera

Liked: Cleanliness, staff & service, property conditions & facilities
We like everything but prices
Stayed 3 nights in Jul 2023
Response from E-commerce Manager on 20 Jul 2023
Dear Lera, thank you for sharing your positive experience at The Biltmore Tbilisi Hotel! Your review means the world to us and we appreciate your kind words. We hope to have the pleasure of hosting you again in the near future!Best Regards,

10/10 Excellent

ABDULGHANI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from E-commerce Manager on 20 Jul 2023
Dear Abdulghani, thank you for choosing The Biltmore Tbilisi Hotel, and for graciously rating us with a perfect score! Best Regards,

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from E-commerce Manager on 28 Jun 2023
Dear Galina, thank you for choosing The Biltmore Tbilisi Hotel. We kindly appreciate you giving us a perfect score!Best Regards,

6/10 Okay

Laura

Travelled with partner
Disliked: Staff & service
Concierge and the people standing in the lobby are not helpful or welcoming at all.
Stayed 4 nights in Jun 2023
Response from E-commerce Manager on 20 Jul 2023
Dear Laura, thank you for choosing the Biltmore Tbilisi Hotel. We are sorry to hear that you have experienced inconvenience regarding the service, let us kindly inform you relevant department has been notified. Best regards,

2/10 Terrible

Yashika

Stayed 1 night in Jun 2023
Response from E-commerce Manager on 28 Jun 2023
Dear Yashika, Thank you for choosing the Biltmore Tbilisi hotel, we are sorry to see that you have experiences inconvenience. Best Regards

8/10 Good

Aziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Elene on 16 May 2023
Dear Aziz, thank you for choosing The Biltmore Tbilisi Hotel!Best Regards,E-commerce manager.

10/10 Excellent

Gai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from E-commerce manager on 16 May 2023
Dear Gai, thank you for choosing The Biltmore Tbilisi Hotel, and giving us a perfect score!Best regards.

10/10 Excellent

Alim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great facilities and clean.
Stayed 6 nights in Apr 2023
Response from E-commerce Manager on 2 May 2023
Dear Alim, we’re so happy to hear you had a great experience at The Biltmore Tbilisi Hotel. Your review made our day! Our whole team works very hard to keep our customer happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Best Regards,E-commerce Manager

4/10 Poor

Arman

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Maybe its the country and the people but I just did not have a good time. Hotel is built for couples and not family.
Stayed 8 nights in Jan 2023
Response from PR and Marketing Manager on 23 Jan 2023
Good evening, dear Arman, First of all, thank you very much for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Also, we are very sorry for the inconveniences you have experienced during your stay. We do hope, that you will visit us for your next trip in Tbilisi and your expectations will be met. Best wishes,

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from PR and Marketing Manager on 23 Jan 2023
Good evening, dear Alexander, Thank you for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Looking forward to hosting you again. Best wishes,

4/10 Poor

Gregory, Brighton

Business traveller, Travelled with group
Liked: Amenities
Disliked: Staff & service
Very low level of service
Stayed 3 nights in Dec 2022

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2022

10/10 Excellent

saad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Ms.Anna and Khatoon for there nice recipients and help. The only thing is that they refused to let me use the mini bar refrigerator for personal use. Nice view and delicious food from room service arabic tv channels and big room.
Stayed 8 nights in Oct 2022

10/10 Excellent

Abbasova

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bad service
Stayed 2 nights in Oct 2022

8/10 Good

michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
servise was so so
Stayed 2 nights in Oct 2022

2/10 Terrible

Michel

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Terrible mattress, staff doesn't speak English. Locking the refrigerator at night to conform to Sharia Law. Harassing us for breakfast money. Closing the pool early. Just q disappointment. STAY ELSEWHERE
Stayed 2 nights in Jul 2022
Response from PR and Marketing Manager on 2 Aug 2022
Good evening, dear Michel, First of all, thank you very much for choosing The Biltmore Tbilisi Hotel and for sharing your feedback. Also, we are very sorry for the inconveniences you have experienced during your stay. We would like to inform you that leaving a deposit for extra charges (mini bar, room service, laundry etc.) is a usual practice for the hotels of our level. On the other hand, mini bars are closed. Also be noted, mini bars cannot be used as refrigerator, it is only for cooling beverages. The refrigerator is not considered in five star hotels as they are usually met in apartments or family guest houses. We assure you that all our line staff speak English. Your note regarding the mattress is already communicated with relevant department head and actions will be taken. We do hope, that you will visit us for your next trip in Tbilisi and your expectations will be met. Best wishes, PR and Marketing Manager

10/10 Excellent

igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from PR and Marketing Manager on 2 Aug 2022
Good evening dear Igor, Your positive appraisal is much appreciated. Looking forward to hosting you again. Best wishes, PR and Marketing Manager

10/10 Excellent

Cedrick, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building, staff, restaurant, and everything else about your facility are all wonderful. By far the best hotel in Tbilisi! The building is one of the former Georgian Parliament buildings and is absolutely marvelous. The technology and all furnishings are all modern and refined.
Stayed 2 nights in Jun 2022
Response from PR and Marketing Manager on 2 Aug 2022
Dear Cedrick, On behalf of The Biltmore Tbilisi Hotel, we would like to thank you for the positive feedback. We will always be more than glad to host you in our property. Be our guest of honor! Best wishes, PR and Marketing Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not lodge here. They have a weird policies
I ordered for a food through the Bolt app and they didn’t allow the courier to bring the food up to me, I explained to them that I’m about to take my shower and if someone can bring the food to me, that would be fine. And Receiptionist had to tell me that it’s the hotel policy. A policy that only favor the hotel they mean, cause the guest didn’t order the food from them. You don’t expect a guest to pay that amount of money and you still won’t allow order to come up. This is the first time I’m facing this issue. I had to tell them to return the food back to the restaurant. I don’t expect anyone who doesn’t eat their local food to lodge in this hotel if you would be ordering food from outside. So sad for a 5 star hotel to places that policy.
Stayed 3 nights in May 2022

8/10 Good

Abdul Rasheed, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views from 25th floor.
Stayed 1 night in May 2022
Response from PR and Marketing Manager on 16 May 2022
Good evening, dear Abdul, Thanks for staying with us. We appreciate your feedback! Looking forward to hosting you again. Best wishes, PR and Marketing Manager

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely nice and helpful. Delicious breakfast. Beautiful glassed area full of light in which to enjoy breakfast. Convenient location.
Stayed 4 nights in Jan 2022

10/10 Excellent

Iqbal

Stayed 3 nights in Jan 2022

10/10 Excellent

Zeyad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
I will book agin and again in this hotel perfect
Stayed 2 nights in Dec 2021

10/10 Excellent

Zeyad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the area
Amazing and perfect hotel in Tbilisi room size are very good, friendly staff also the toilets has cleaning hose.
Stayed 1 night in Dec 2021

10/10 Excellent

Akaki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel !
Stay was ok Very clean place The hotel also bear for me to stay much more i needed Very plesent people
Stayed 2 nights in Dec 2021

10/10 Excellent

Erez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check in, beautiful spacious room with gorgeous view. Friendly staff, great spa.
Stayed 2 nights in Dec 2021

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2021

6/10 Okay

Shahin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located in a very great place, it is very clean and staff were friendly. However, I was expecting a higher degree of hospitality from a 5 star hotel. I booked two separate room, one for my recently married friend and his wife and one for myself. I contacted the hotel to have a honeymoon package ready for my friends case, however, they returned to me when my friend and his wife were already checked in. Basically they basically ruined my surprise plan for my friend. In a five star hotel, we could not find a shoe polish, or cleaning rug, neither we could find a tooth paste nor a tooth brush. Aside from this, the rest of the things were good.
Stayed 4 nights in Dec 2021

10/10 Excellent

Danna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose The Biltmore primarily because they have a marvelous swimming pool; it did not disappoint! It is open for long hours and we often shared this huge pool with one other guest. But in addition, every member of their personnel was extremely helpful and often had very good English skills. Anna, at reception, managed to get our Green Passports on our phone; we had heard about them but did not realize they would be needed to get in to so many places. We ate breakfast in the Restaurant Sonnet and it offered a generous buffet; we did not include breakfast when we booked our room and we paid less for the same breakfast. We also ate two meals at Xeme, the spectacular restaurant on the 31st floor. The view of the city is amazing both day and night. The menu is quite limited but we found good choices: the grilled beef tenderloin (rare is not in their repertoire!) and the roast chicken were excellent. Prices were very reasonable. We live in Gori, Georgia, and will definitely return to The Biltmore when we want a few days of luxury. It was a delightfully three days.
Stayed 2 nights in Dec 2021

10/10 Excellent

Amani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Muneer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location but staff still need training When we order we included breakfast , they refused to include it unless we pay extra And I refused to pay , we used to go eat outside hotel Better food and way cheaper , just outside the hotel opposite side
Stayed 3 nights in Oct 2021

10/10 Excellent

Edmond

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Hamzeh J

Stayed 4 nights in Sep 2021

8/10 Good

Danya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 10 nights in Aug 2021

4/10 Poor

Sergey

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience
I can not open the freege, kettle is not working. The mixer in the sink sprinkled in different directions. The room was smoky (than we change it). Its not 5 star hotel!
Stayed 2 nights in Aug 2021

8/10 Good

Umer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view of the city
Amazing view of the city
Stayed 2 nights in Jul 2021

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021